2021 Ford Ecosport

Was driving the vehicle going approximately 35-40 miles per hour. Lost all power to the vehicle, no ability to steer or control the vehicle. Once vehicle stopped and after additional inspection at the Ford dealership was informed vehicle had experienced engine failure. First was told it occurred under current belt recall, later told engine failure occurred because of coolant leaking into oil. I was told it is a know problem and recall issue for Ford Escapes and other models with same EcoBoot engines, but that for the EcoSport it has not been recognized as a problem by Ford. Was told that I would need to pay $8816.38 to replace engine. The vehicle had approximately 9600 miles at time of engine failure. I contacted Ford and was told the vehicle was 1-3months outside of buyback timeframes. I was told to take the vehicle to another dealership and they would take care of everything, that has yet to happen.

Was driving vehicle and lost power. Had vehicle towed to Ford dealership. Received email stating vehicle experienced engine failure. Also received a recall attachment and told the engine and turbo buster needed replaced. Was told it would be covered under warranty. Next day received call from dealership stating there were not going to cover engine under recall and I would need to pay almost $9,000 for a new engine. The vehicle is a 2021 ford ecosport with under 10,000 miles. When I contacted ford corp, they told me varied stories. First rep. Acknowledge the recall and then said it was up to the dealership to honor it. Second time I called ford corp. the rep said that there was no fix and only a work around and that my paying for the engine replacement was a work around the dealerships had come up with. When I reached back out to the dealership, they told me they had spoken with ford and was instructed to complete more diagnostics, which would cost me out of pocket for the diagnostics approximately $1400.00. I contacted another dealership and was told it would be two month before they could even look at it, due to the number of vehicles currently at their dealership waiting for engine replacements. I contacted ford corp again and was told there was a buy back option. I have just been waiting, when I spoke with the rep in the buyback department (9/25/24) she said it would be another 5 days and she would call me again. I asked about rental vehicles, she said that was up to the dealerships or that I could use a rental company like enterprise. I let her know that to rent a vehicle until the first quarter of 2025, when ford is supposed to have a fix for the vehicle would cost me close to, if not over $18,000 in rental fees. She said if she heard of ford starting a program to reimburse rental fees she would let me know. I asked if she would document the expected rental notes in the case.

ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED My vehicle has been in the service department since June 30st, following a breakdown during a trip from Odessa, Texas to California. The vehicle malfunctioned in California, approximately a 24-hour drive from our home. Upon investigation, I learned that the part responsible for the breakdown was already subject to a recall. Despite waiting for several days at a hotel near the dealership, I was not provided with a long-term rental. Instead, I was given a Lyft to the nearest airport to continue my trip. I also had to cover the costs of a rental car to return to Texas. Additionally, the faulty part has no estimated delivery date, leaving the vehicle unrepaired for an indefinite period. I foresee potential issues when it comes time to retrieve the vehicle, given the distance involved. Given the extended downtime and the out-of-pocket costs incurred, what are my options for resolving this situation, including rental reimbursement, vehicle pickup, or any other possible recourse?

I started having issues with my 2021 Ford Ecosport the last week of December 2023. My engine completely stalled out [XXX]. I discovered that there was a recall (23s64) on my vehicle and immediately took my car into Elk Grove Ford for recall repairs 1/2/24. I was told that I was too early for the recall and would have to wait between April and August of 2024 for repairs. Ford would not cover the cost of my first few months in a rental due to the "recall being too early" even though my car has been undrivable due to the recall. Now here we are in September, and I am now being told I have to wait for repairs "the first quarter of 2025" meaning Elk Grove Ford would have had my car for over 1 year. This is ridiculous. I have a car note and insurance that I am still responsible for even though I do not have possession of my car, and it is undrivable. I am being told that Ford cannot do anything besides wait for parts which is insane. I was told by service provider Mike at Elk Grove Ford that they have over 20 cars just at their location for the same recall and they are just holding everyone's vehicles until next year! I am a [XXX], and this has been so stressful to all of us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while his wife was driving approximately 15 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer however, the vehicle was not diagnosed due to parts not being available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

July 12 my car overheated and shut down in the middle of the highway with no prior indication that there was a problem with my engine. I took it to the dealer the service dept told me it was due to the recall. Then proceeded to tell me that it’s from the cracked cylinder. Upon researching I found out that faulty part can cause over heating and cause cracks. They are currently saying that they aren’t responsible when the service tech told me it was a manufactured defect.