2020 Ford Ecosport

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was started, the low engine oil warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with several unknown sensor failures. The contact was informed that the unknown sensors needed to be replaced. The vehicle was repaired. The contact stated while driving 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle started jerking extremely hard. Additionally, the contact stated that the low engine oil warning light had remained illuminated. The contact stated that the abnormally hard jerking caused back pain issues. The vehicle was taken back to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated, and the vehicle stalled. The vehicle failed to restart and was towed to the dealer. The dealer diagnosed the vehicle with oil pressure failure and that the long block and the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Low oil pressure light came on and engine making loud noise. Had towed to Way Brothers Ford in Hawkinsville GA 183 BROAD STREET HAWKINSVILLE GA 31036 PHONE 478-892-9141. Original diagnostic check on day vehicle failed [XXX]: "diag found code p0365 p0369 found oil pump belt broken necessary to remove and replace engine..." On repair invoice when engine was replaced [XXX]: "engine oil pump belt loose causing the engine to lose oil pressure; engine has internal damage; low on compression". I HAVE PAID A TOTAL OF $3,775 TO REPAIR THE VEHICLE AND THE DEALER STATES THEY HAVE NOT RECEIVED ANYTHING FROM THEIR CORPORATE OFFICE REGARDING REIMBURSING THIS COST SO THEY ARE REFUSING TO REIMBURSE THE COST INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact stated that the vehicle failed to start up occasionally with the check engine warning light illuminated. The contact received an email notification from Carfax of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was not included.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle hesitated upon the depression of the accelerator pedal. As the failure persisted, the check engine warning light illuminated. Additionally, the contact stated that there was heavy black smoke coming from the exhaust pipe upon starting the vehicle. The contact took the vehicle to a dealer where they discovered that the engine oil pump drive belt tensioner arm had fractured and caused metal shavings to enter the engine cylinders. The vehicle remained in the dealer's possession and the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated while driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced, and the failure was remedied. The failure mileage was 107,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced, and that the failure was related to the recall. The vehicle was then towed to the dealer, where the same assessment was made. The vehicle was not repaired and remained at the dealer for 3 months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 40 MPH, the "Low Oil Pressure" warning illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 75,000. VIN tool confirms parts not available.