2020 Ford Ecosport

I had my car fixed from a recall for an engine oil pump or something like that. After it was fixed, my car will shut off when I’m at a stop light or while I’m driving. It is not safe and scares me. My check engine light will come on and off, and my local dealership won’t help unless the check engine light is on when I bring it in. This has been going on since early May.

My name is Ms. [XXX] I filing a complaint against Honolulu Ford (Dealer) and Ford Motor Company for not informing me of a major recall and failure to set an appointment to repair the major recall, so I wrote a letter of complaint to Ford Motor Company XXX and a follow up XXX, XXX and XXX. As a loyal Ford customer since 1998, I respectfully request an update regarding Case #XXX and the status of my appeal. On XXX I requested reconsideration of Ford's decision denying my vehicle buyback request. I previously submitted supporting documentation by certified mail on XXX, which was received and signed for at Ford's Executive Office. I also submitted a follow-up letter on XXX requesting a status update. Per my telephone conversation with Ms. Bradley on XXX, I offered Ford provide repair assistance. and I requested a written confirmation that my Ford EcoSport will be repaired by Ford-authorized personnel, all recall-related concerns will be addressed, and a loaner vehicle will be provided during the repair process. My concern remains the major recall affecting my vehicle and the potential safety risk it presents to my family and other motorists. My goal is to have the vehicle restored to a condition that reflects its approximate Kelley Blue Book value of $15,000. Please provide a written status update, to my request by XXX. If I do not receive a response, I will consider all available options, including seeking legal counsel. (see my attachments) [XXX] [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving on the highway in Dallas, all of a sudden I didn’t have any acceleration. Foot all the way down on the pedal, barely holding 60mph on a 70mph highway. Service light came on and I got an alert on my phone. I had to carefully take side roads and take an hour to get home. It ended up being recall number 23S64. This recall has been in place since January 2024 and I have called multiple times since then to get scheduled repairs, but each time, I was told the parts were back ordered and not available, so I waited. Now that is is not safe to drive, parts are still back ordered and I’ve been without a car for six weeks. Called today and they still have no idea when it will be fixed or when they’ll get parts. I also got two calls that said they had parts but when I called back they didn’t.

The contact owns a 2020 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of drive power. The engine oil, check engine, and transmission warning lights were illuminated. The contact was able to drive the residence. The dealer's mobile service technician performed an oil change at the contact's residence. After the oil change, the vehicle lost motive power while driving, with several unknown warning lights illuminated. The vehicle was towed to the dealer, who related the failure to the recall but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,950.

My 2020 Ford EcoSport is subject to Safety Recall 23S64 for failure of the engine oil pump drive belt and/or tensioner. What component failed: The engine oil pump drive belt and/or tensioner failed, resulting in loss of oil pressure and major engine damage. Date of failure: Approximately [XXX] (Repair Order opened January 13 2026, mileage at failure: approximately 98000). Safety risk: This defect caused sudden engine failure, creating a serious safety hazard while driving. Confirmation: The failure was confirmed and documented by All Star Ford dealership (Service Advisor Nicholas Borne), as well as Ford Motor Company. The vehicle has been at the dealership since January 13, 2026 and remains out of service for 130 days as of May 23, 2026 due to parts backorder for the recall repair. Prior symptoms: No warning lamps or symptoms were noticed prior to the sudden failure. Additional issues: - Ford’s official Recall 23S64 guidance requires a no-cost rental or loaner vehicle for customers with engine failure. - The dealer submitted and received pre-approval for $1,200 rental reimbursement (Approval Code [XXX], 30 days from 01/26/2026 – 02/24/2026), but I have not been reimbursed. - The dealer has also refused to provide me with a rental car from the dealership. • I sent a formal written notice to both Ford Motor Company and All Star Ford Denham Springs on April 20, 2026, giving them 14 days to resolve the issues. That deadline has passed with no adequate response. • This has caused significant financial and personal hardship (lost wages, maxed credit cards, emergency loan taken out). I am requesting NHTSA assistance to enforce proper recall remedies, including rental reimbursement/loaner vehicle and a permanent resolution of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experienced hesitation, shaking, and difficulty maintaining safe roadway speeds. While I was trying stop at a red light the vehicle struggles to brake although the brakes are applied, after coming to a full stop the vehicle shutdowns and would have restart. During operation, vehicle struggled to accelerate in traffic and braking performance became concerning due to severe engine power loss and unstable operation. On multiple occasions, the engine nearly stalled or shut down completely after stopping at intersections. Vehicle was delivered to Ford dealership for Recall 23S64 repair. Dealer completed the recall repair and stated oil pressure had been restored; however, the vehicle continued exhibiting the same severe loss of power and limp mode symptoms after completion of the recall procedure. Dealer later performed additional diagnostics and identified DTC P0087 (Fuel Rail/System Pressure Too Low) and a broken intake camshaft requiring major engine repairs estimated at approximately $9,000. Dealer stated the engine damage was not covered or related under the recall despite the vehicle originally presenting with the same low oil pressure, loss of motive power, and drivability symptoms described in Recall 23S64. Vehicle remains unsafe to operate due to unresolved loss of power and internal engine damage. Concern exists that the recall related oil pressure failure may have caused consequential internal engine damage that was not fully corrected by the recall repair procedure. Problem has been confirmed by authorized Ford dealership inspection and diagnostic testing.

The contact owns a 2020 Ford Ecosport. The contact stated while starting the vehicle up she noticed that it hesitate was turning on and noticed the oil pressure warning light illuminated, and stated while accelerating the vehicle starts to shake and would not go above 30 MPH, and while trying to stop at a red light the vehicle struggles to brake although the brakes are applied, after coming to a full stop the vehicle shutdowns and would have restart. The vehicle was taken to a dealer, where it was diagnosed to have a broken intake camshaft and bank 1, causing the engine block to be repaired. The contact referenced NHTSA Campaign Number: (23V905000 (ENGINE AND ENGINE COOLING) however, the dealer would not repair the recall due to the extensive issues caused by the pending recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.

I was on my way home from work approaching a red light coasting to a stop, I tried to slow down then I realized the car was accelerating and I pushed the brakes and pulled into a parking lot by the time I got in the parking lot the car was surging, really trying to takeoff. It went all the way to 5,000 rpm’s while I was in park.