2020 Ford Ecosport

The contact owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the vehicle without warning. The contact then stated that upon exiting the driveway, there was a knocking and clamoring sound coming from the vehicle with the "Engine Oil Pressure Low" message displayed. The vehicle was towed to an independent mechanic who immediately identified the failure and related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was then towed to a dealer where the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact was later informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide an immediate assistance. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was consuming an excessive amount of oil, and experienced acceleration hesitation and loss of motive power. The vehicle was taken to the local dealer but was not repaired. The failure mileage was 73,000. VIN tool confirms parts not available.

There were no warning lamps, messages or other symptoms of the problem prior to the failure. I found out about the recall when I was researching how to operate my vehicle. I made an appointment to have the recall repair made on April 5, 2024. On April 8. 2024, the dealer called back the Service Manager stated, "They aren't processing the recalls unless the vehicle is on the side of the road." I called several other dealers and they stated they also would not repair the vehicle. On [XXX], the engine oil pump drive belt tensioner arm fractured and separated from the tensioner backing plate. The oil pump drive belt lost teeth and the car lost engine oil pressure. There was a loss of motive power and a loss of mechanical vacuum pump the vehicle lost all power and shut down. I was sitting at a light in the middle of the street at 11:30 PM. The vehicle could have shut down on the highway. I had just exited the highway, it was late at night and dark. Someone could have run into the back of my vehicle. I had the vehicle towed to Planet Ford in Spring, TX. After negotiating with them they worked on the engine but the car would not start. Then they said it needed a new battery and once installed the vehicle still did not run properly. They stated I needed to pay for a diagnostic because transmission lights are coming on. I refused because the damage was 100% caused by Ford's irresponsibility and neglect. The Recall stated repairs were supposed to be made at no charge. Planet Ford is now saying they have to put in a request to the Ford Corporation to ask if Ford will assist me with the cost of repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My ecosport’s coolant reservoir has a leak. Due to this, my car overheated and went into limp mode. A week later, my ecosport would crank but not start, I believe this is due to a cracked cylinder from the oil pump recall. I received a recall notice for the oil pump in June with no current remedy. Now, I am having these issues with my vehicle. A mobile mechanic looked at my vehicle.

My engine blew up due to this recall in the beginning of July. It is now October. Car still at leonardtown ford. I had a rental until I purchased another vehicle this month. When I turned in rental I was charged 1455 dollars as the part ford claims the won't cover. I tried to get a loaner for weeks only to be told no loaners available. I have a rep at Ford and a case number however no one knows if or when I may be reimbursed for that money. This is horrible. This situation is because thier engine failed. I just want my money back and to move on.

On Tuesday, [XXX] I could have been killed on the highway due to the recall from Ford. I’m thankful I am alive today. I was driving when my engine oil pressure light came on, my speed slowed down, my car was rumbling, my engine locked up and I had to weave through traffic to pull over on the side of the road. I had to spend money to have it towed to a mechanic. The mechanic told me it was most likely caused by the recall. I had it towed to Ford in Crestview, FL. Ford said they are also pretty sure it was due to the recall. Ford Crestview told me it could take WEEKS to diagnose, and then I would have to have a whole new engine/parts in which Ford won’t have until 2025. My car will be sitting at Ford for MONTHS. Ford does not care. They don’t care I almost died. I now do not feel safe in this vehicle. I get married on the [XXX], and I have a honey moon after. I depend on this vehicle for my job, etc. i am my dads caretaker who has cancer, and we had to skip his doctor appointment because my car was not available. His WHEELCHAIR fits in my car. Ford won’t give me a loaner vehicle until they diagnose it, and Ford Crestview informed me that they don’t even know if they will have a loaner vehicle. So what happens now? Cancel the wedding? Cancel the honeymoon? Keep canceling my dads doctor appointments and he will just pass away? Please help expedite this. Why would the dealership even diagnose it, when they technically have until 2025 when parts come in. Ford is not handling this well for over 100,000 people. This is for the OIL PUMP RECALL that almost made me lose my life. Someone take this seriously. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,765. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle made an abnormal sound while decelerating and while coming to a complete stop. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.