2020 Ford Ecosport

The contact owns a 2020 Ford EcoSport. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine. The contact proceeded to drive and shortly afterward the message, "Oil Pressure Low" was displayed. The contact parked the vehicle on the side of the highway and had the vehicle towed to a local independent mechanic to be diagnosed. The contact was informed that the timing belt and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,825.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while at a complete stop, the vehicle stalled and failed to restart. The low oil pressure warning light was illuminated. The vehicle was pushed to the side of the road with assistance. The vehicle was towed to the dealer the following week. The dealer diagnosed the vehicle and determined that the failure was related to the recall. The dealer informed the contact that the engine needed to be replaced as an interim recall repair. The dealer informed the contact that a diagnostic report with photos of the failure had been sent to the manufacturer, and the engine was ordered. The contact stated that upon following up with the dealer, the dealer advised the contact that no further information was available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My Ford 2020 EcoSport caught on fire last 12/22/24 for a recall that Ford acknowledged. I am still waiting for it to get fixed, it is now 01/30/25. Now I have been paying for a car rental from my own pocket, not sure how much longer this will be. Also, I will pay for $1,000 deductible when I pick up my car because I filed a claim through my insurance which covered only my towing and a portion of the cost for repairs after my deductible. This is so unfair because Ford said they will NOT cover anything. This is now causing hardship financially with my family. I am a single Mom, sole provider and now, I will have to be late on my rent depending on how long it will get fixed too, since I need to get a rental in order to continue to get to work, take my daughter to school and care for my elderly parents. I feel so defeated because I can't rely on a car that I need for my livelihood. I did not cause nor ask for this, but Ford is not helping alleviate the ripple effects that this caused my family. What's worse is that when I spoke with Ford in 12/27/2024, they acknowledged that this only a band aid, not a definite solution for the problem. I don't think that I will have any more money in the future to deal with something they know may catch on fire again. It is so immoral. I would like to also add that I purchased an extended warranty when I purchased the vehicle in 10/2020. Since I am now over the miles stipulated, Ford will not budge. I only got free oil changes from an extended warranty that was over $6,000. Again, very immoral. Please help me and my family. I would like to join if there's an ongoing class action lawsuit.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle intermittently failed to start. The check engine warning light was illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle started to lose motive power. There were unknown warning lights illuminated. The contact merged to the side of the road where the vehicle lost motive power and failed to accelerate as needed. The vehicle was then pushed by the contact and her sibling to the residence. The contact stated that an independent mechanic was contacted. The independent mechanic diagnosed the vehicle with engine pump failure. The local dealer was contacted; however, the vehicle was not repaired because the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000. Parts distribution disconnect.

For the past 3 weeks my check engine light would appear then disappear. On 01-09-25 I scheduled with a in town loco mechanic shop. Gave him my worries about how my check engine light sometimes comes on. I was advised to take my vehicle to the Ford dealership because they could not replace the sensors I needed, only Ford can?? I picked up my car and the check engine light was not on. Today [XXX] in the morning check engine light is on. Once I put the gear in drive my vehicle was struggling for speed. It struggled so much that it made me a bit nervous that I returned home right away. So……I decided to do a little research on my vehicle. It has low mileage. Oh boy. I didn’t know Ford had some recalls. I plan on requesting an inspection from the manufacturer. I was never informed or notified of any specific needs to be repaired as part of a recall?? I hope this makes sense?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.