2020 Ford Ecosport

There were no warning lamps, messages or other symptoms of the problem prior to the failure. I found out about the recall when I was researching how to operate my vehicle. I made an appointment to have the recall repair made on April 5, 2024. On April 8. 2024, the dealer called back the Service Manager stated, "They aren't processing the recalls unless the vehicle is on the side of the road." I called several other dealers and they stated they also would not repair the vehicle. On [XXX], the engine oil pump drive belt tensioner arm fractured and separated from the tensioner backing plate. The oil pump drive belt lost teeth and the car lost engine oil pressure. There was a loss of motive power and a loss of mechanical vacuum pump the vehicle lost all power and shut down. I was sitting at a light in the middle of the street at 11:30 PM. The vehicle could have shut down on the highway. I had just exited the highway, it was late at night and dark. Someone could have run into the back of my vehicle. I had the vehicle towed to Planet Ford in Spring, TX. After negotiating with them they worked on the engine but the car would not start. Then they said it needed a new battery and once installed the vehicle still did not run properly. They stated I needed to pay for a diagnostic because transmission lights are coming on. I refused because the damage was 100% caused by Ford's irresponsibility and neglect. The Recall stated repairs were supposed to be made at no charge. Planet Ford is now saying they have to put in a request to the Ford Corporation to ask if Ford will assist me with the cost of repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Tuesday, [XXX] I could have been killed on the highway due to the recall from Ford. I’m thankful I am alive today. I was driving when my engine oil pressure light came on, my speed slowed down, my car was rumbling, my engine locked up and I had to weave through traffic to pull over on the side of the road. I had to spend money to have it towed to a mechanic. The mechanic told me it was most likely caused by the recall. I had it towed to Ford in Crestview, FL. Ford said they are also pretty sure it was due to the recall. Ford Crestview told me it could take WEEKS to diagnose, and then I would have to have a whole new engine/parts in which Ford won’t have until 2025. My car will be sitting at Ford for MONTHS. Ford does not care. They don’t care I almost died. I now do not feel safe in this vehicle. I get married on the [XXX], and I have a honey moon after. I depend on this vehicle for my job, etc. i am my dads caretaker who has cancer, and we had to skip his doctor appointment because my car was not available. His WHEELCHAIR fits in my car. Ford won’t give me a loaner vehicle until they diagnose it, and Ford Crestview informed me that they don’t even know if they will have a loaner vehicle. So what happens now? Cancel the wedding? Cancel the honeymoon? Keep canceling my dads doctor appointments and he will just pass away? Please help expedite this. Why would the dealership even diagnose it, when they technically have until 2025 when parts come in. Ford is not handling this well for over 100,000 people. This is for the OIL PUMP RECALL that almost made me lose my life. Someone take this seriously. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's mother owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while her mother was driving 70 MPH, the vehicle started jolting. Additionally, the brake pedal was depressed, but the vehicle failed to respond and stalled. The check engine warning light, the low oil pressure warning light, and several other unknown warning lights were illuminated. The driver was unable to pull to the side of the road. The highway patrol assisted the contact's mother until the vehicle was towed to the dealer. The dealer diagnosed that the oil pump drive belt tensioner arm was fractured and there were metal shavings in the oil. Additionally, the dealer diagnosed that the loss of oil pump pressure had caused engine failure. The dealer determined that the engine and the turbo needed to be replaced. The vehicle was temporarily repaired. Additionally, the contact stated that the check engine warning light was illuminated several times three days after the repair. The vehicle was taken to the dealer, where it was determined that the transmission fluid was low. The dealer replaced the transmission fluid several times; however, the failure persisted. The dealer diagnosed that the transmission front gear box had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 64,150. VIN tool confirms parts not available.

Car had known recall and dealership was notified prior to this happening and I was advised that I was fine. Few months later, oil pump failed and seized engine while merging onto I40 with my 2 children in the backseat. Crash had almost happened but I was able to safely stop the vehicle and remove my kids from the smoking car. Small grass fire started under the car as the oil flooded from underneath my car but self estinguished. My car has been at the dealership for almost a month and they plan to put the same recalled part back into my car until remedy is available in November 2025. Front driver airbag also has a recall that it may not deploy if vehicle crashes which vehicle is already at risk for. There was no warning signs or symptoms.

Powertrain failure, low oil pressure light came on, occurred while driving 70 mph on freeway with moderate traffic my car suddenly decelerated to 35-40 mph with a semi truck behind me almost slamming into me and I couldn’t get the car to accelerate to get the the side of road to safety. Loud engine noise now when car is on, not able to accelerate past 30-40 mph. I feel it is not drivable. All dealerships I call tell me these parts have not been made available yet through the recalls received recall letter 3/29/24 from ford notifying that we would hear when we could schedule service to address this recall. This was first I was notified of this issue and my car had this incident on 4/16/24. Ford dealerships refuse to give me a loaner or fix my car until ford provides the parts . They state they all have 4-5 forced ecosports already waiting to be serviced with same issue

I haven't had any problems yet. Ford has known about this for awhile. If and when we have problems my wife and I don't have the funds to thousands to fix it plus still paying a payment on it. We are [XXX] and [XXX]. I want it fixed or they can buy it back. There is no sense in this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On December 07 2023 while driving off the interstate my vehicle abruptly stopped. It wouldn't accelerate at all and came out of no where. I had my kids in the car but thankfully I was close enough to their school that I was able to pull over and call a tow to take it to a dealership. That same day a service warning came up on the app that I did not see until after my car stalled on me saying there was a "Service Engine Soon Warning" On the app it stated: "The Engine Control system has detected that one of the engines internal components is not responding as expected. This can be caused by improper engine oil pressure or improperly operating engine timing components. The Engine Start/Stop feature (if equipped) may be disabled when this fault is present." The next step was: "Have your vehicle checked by an authorized dealer as soon as possible." It was 830 at night at this point I was not in the position to have it checked at this time but again it was towed to the dealership. At this time there had been ZERO recalls on this vehicle and I am diligent about getting my service done on it. Also I had no reason until this day to look up any issues with this vehicle but when I did I was furious to see that since September 2023 Ford has been made aware of this ongoing issue and had not issues a recall on my or other's vehicles. I am well within my 60K Powertrain warranty thankfully unlike others and my engine was replaced. I picked up my vehicle after repairs on January 03 2024. 1 Month later AGAIN while driving with my children in the car trying to get home in a snow storm my vehicle completely stopped and this time it would not budge. I could not safely get to the side of the road. I could not go in neutral it did nothing. Again it has been towed. Again the engine "has to be replaced" again the same issue is happening and it wasn't until February 23rd did I finally receive an advance notice. I am furious at the lack of safety for myself and my children in this car.

[XXX] while I was driving the low oil pressure warning came on. The car lost power, made terrible loud noise. I parked. The car was towed. It’s been sitting at James Ford Service, 100 Seymour St, Half Moon Bay, CA 94019 undriveable awaiting repair. It needs an engine which is not available. 7 months they have been telling me the parts are on backorder with no etd. My safety and others safety was at risk because the vehicle lost power along with braking power when the oil pump failed. FORD had known about this problem for quite some time. I am paying my car payment, insurance, DMV, car rental expenses and no car of my own to drive. I have cancer and had major surgery in November and now have weekly chemotherapy and other doctor appointments that I struggle to have transportation to get to! They have NOT been able to repair my car and they are still lying about the parts. I cannot go on like this and they need to compensate me immediately. The recall of January 4, 2024 further allows them to have more time to lie about the issue with these vehicles. They have known and haven’t been forthcoming whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)