2020 Ford Ecosport

Receive a recall notice in Feb 2024. On March 30, 2024 vehicle oil light/engine light came on and started to engine noise. Because of the recall, it stated not to drive vehicle if this happens because it could cause an accident. Had vehicle tolled to Titusville Florida dealership on April 1, 2024. Was told that they were going to order parts, but available until 2nd quarter of 2024. Call Ford service customer Claim # CXH02216288. asked for a car to use while waiting for repairs. Dealership told me that I was approved for a rental, but after 4 weeks, I went into dealership to ask about rental and they told me they waiting for one the be available. I had to get other transportation. Received another notice from NHTSA that the parts would not be available until 1st quarter 2025. So I requested for Ford to do a buy out option on my vehicle and I was not approved for a buy out option. It's been almost 4 months at the Ford Service Dept. I request Ford to defer my payments because I will not a vehicle for may be 11 months. So I'm paying my monthly payments plus insurance on a vehicle that may never be repaired.

My engine blew up because of this faulty part. I have not had my vehicle since Oct. So, I was forced to go get a rental car because, I still needed transportation too and from work. I spent over $4,000. Since March on a rental car plus still payed $483. A month for my vehicle that was just sitting in my drive way. Ford just now took my vehicle in to check it and told me that it would need a whole engine. Ford finally gave me a loner vehicle so that I wouldn't have to keep paying for a rental car. I have contacted Ford corporations many time in hope to try and get reimbursement for the rental car that I paid for this whole time and they are telling me that there is nothing they can do about reimbursement for the rental car. I am very upset with Ford because it wasn't my fault that the engine had a faulty part in it. I believe they should have to reimburse me the money I paid out of my own pocket for the rental vehicle.

Car had known recall and dealership was notified prior to this happening and I was advised that I was fine. Few months later, oil pump failed and seized engine while merging onto I40 with my 2 children in the backseat. Crash had almost happened but I was able to safely stop the vehicle and remove my kids from the smoking car. Small grass fire started under the car as the oil flooded from underneath my car but self estinguished. My car has been at the dealership for almost a month and they plan to put the same recalled part back into my car until remedy is available in November 2025. Front driver airbag also has a recall that it may not deploy if vehicle crashes which vehicle is already at risk for. There was no warning signs or symptoms.

The pressure light came on and car started shaking and lost power. Called Ford to be told parts not available to call a dealership and they said they can’t do anything at this time or provide me with a loaner. And I have to literally have my car towed because I was stuck on the side of the highway. If this is a recall Ford or the dealership are not doing anything to help me.

On [XXX] @ 8:45 pm my vehicle was at a stop light. I started to go forward and hill assist start notification came up as vehicle turned back on from sitting idle due to the ecosport design. As slowly accelerating the wrench icon came on, check engine light came on. Vehicle lost power and speed dropped to less than 5 miles an hour. I had to floor the gas pedal to get enough speed to switch lanes and get off the road safely. I had to pay to have the vehicle towed to a dealership. This all occurs after the following previous events. On 6/25/24 my Vehicle was serviced for sporadic check engine lights that would come and go quickly. The dealership had some reprogramming done, an oil change, and a a transmission inspection. Stated all good and the vehicle was returned on Friday, June 28th. Back in April 2024 the vehicle had a similar situation with loss of power and similar warning lights. The engine was replaced due to total failure of the engine oil pump belt. This occurring when transitioning on a ramp from one highway to another. Another dangerous situation. This vehicle is not safe. I have been in the vehicle both times with [XXX] . Two major events in less than 3 months. I anticipate another total engine loss. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My daughter has informed me that the oil pressure light has come on and off and the engine starts shaking . I know the current recall they have out has to do with the oil pressure. I called Ford and explained to them what was going on and was told to call a dealership to make an appointment they said I would have to wait to get it in and they already have one and can’t get parts to repair it yet. I was told by Ford and the dealer ship that there is nothing stating she can’t drive it but if possible they don’t recommend it. So I am not sure what she should do because she relies on this vehicle every day. Being it’s a major recall should Ford have to provide a rental car until it’s looked at.

Low oil pressure light came on and engine making loud noise. Had towed to Way Brothers Ford in Hawkinsville GA 183 BROAD STREET HAWKINSVILLE GA 31036 PHONE 478-892-9141. Original diagnostic check on day vehicle failed [XXX]: "diag found code p0365 p0369 found oil pump belt broken necessary to remove and replace engine..." On repair invoice when engine was replaced [XXX]: "engine oil pump belt loose causing the engine to lose oil pressure; engine has internal damage; low on compression". I HAVE PAID A TOTAL OF $3,775 TO REPAIR THE VEHICLE AND THE DEALER STATES THEY HAVE NOT RECEIVED ANYTHING FROM THEIR CORPORATE OFFICE REGARDING REIMBURSING THIS COST SO THEY ARE REFUSING TO REIMBURSE THE COST INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated while driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced, and the failure was remedied. The failure mileage was 107,000. VIN tool confirms parts not available.

While driving the vehicle the low engine pressure light appeared, after getting a mile down the road the vehicle came to a complete stop while still in drive and the engine had seized. It would not turn over after the fact. The vehicle was then towed to a dealership were it was diagnosed with a failed oil pump belt. Manufacturer states there is nothing they can do.