2019 Ford Ecosport

On 2/9/24 my Ford Ecosport went into complete engine failure. The dash indicator lights for oil pressure low/check engine light/powertrain malfunction while on my way home from work. I was in the turning lane at a stop light when the car died. The car lost all power and would not even turn on to get into a safe area. After pushing the car to the side- I had to call a tow truck ($154) to have the car transported to Ford. There they ran their diagnostic test ($225) and it was found to have the faulty oil pump. Because this "recall" I am told is only a "notice" - the cost to fix the car is quoted at ($9000) as it needs a whole new engine now. I am told they have "no clue" when they can fix it and I am now out a car and transportation to my full time job. I have had to rent a car (not in my name as I could not) $ 571- month- Ford refused to give me a loaner vehicle due to it not being a recall also - I contacted Ford and was told the same thing.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 75 MPH, the vehicle started losing motive power. The contact stated that the "low oil pressure" warning light was illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that she was able to coast to the side of the road. The contact smelled a burning odor and saw smoke coming from underneath the hood. The contact s opened the hood and saw a cloud of white smoke. The contact stated that she had one quart of oil and added the quart to the engine, however she observed that the oil was gathering in a puddle underneath the vehicle. The Police arrived and helped the contact to restart the vehicle and exit the highway, however the vehicle still showed the "low oil pressure" warning on the instrument cluster. The contact had the vehicle towed to an independent mechanic who diagnosed that the oil pump had failed and referred the contact to a dealer. The vehicle was not repaired. The contact had recently received the recall notification for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and related the failure to the NHTSA Campaign. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.

- The engine oil pressure was lost due to the manufacture of the vehicle and now our vehicle is currently in the hop. We do not have reliable transportation to work. - Engine went down in the middle of the highway which cost our lives at risk -Problem has not been reproduced. - Has not been inspected - No warning I am needing to get in touch with Ford manufacture to supply a solution for providing me with transportation to my job. I have spent over +14,000 in car payment to have a reliable vehicle and for me to not have a car due to the manufacture is inexcusable. I am needing a rental car to assist me with my request. I cannot wait for 4 months until the "parts" to come into a dealership for my car to be repaired.

Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I tried contacting Ford and they told me to contact the dealer. My car smells like burnt oil and then I got this recall notice. I called Yark and Brondes dealerships and both refuse to do a diagnostic on my car unless I pay them for a 1/2 day's wages or $160 or more. They both acknowledged knowing about the recall. I am a senior citizen on a fixed income and am really upset they won't do a free diagnostic to confirm I do not have a fractured engine oil pump drive belt tensioner arm. My Powertrain is still under warranty, and they still will not do the diagnostic free unless I have a problem. If I do have a problem, they don't have the part to fix it. In the meantime, I risk burning up my engine or having it catch on fire. I park my car in an attached garage so a potential car fire while in my garage is a risk to my safety. The car could literally burn down my house. I am told Ford won't issue parts until 2nd quarter of 2024. In the meantime, the dealerships and Ford will not help their customers and just leave them stranded. I had a Ford Milan, and they did this stall tactic on the Takata airbags. I never did get that recall completed and I tried to get the dealers to replace it multiple times. I finally was forced to turn the car in for a new lease. I was too scared to drive it. I hope you can help me. I am more than willing to let you inspect my car anytime. The engine warning light has not yet come on but when I turn off the car it does smell like burnt oil. I have kept up on all oil changes. I don't see oil leaking onto garage floor. Bottom line my safety is being put at risk while Ford plays the waiting game for profit. I am a senior and disabled. My only way of getting around is this car since I live in the country.

Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75 MPH, the vehicle stalled without warning. The contact was able to coast to the side of the road where the "Low Oil Engine Pressure" message was displayed. The vehicle was towed to the residence. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle decelerated to 30 MPH and the vehicle started to jerk. The oil light was flashing. The low oil pressure message was displayed. The contact called the local dealer and was informed about having a diagnostic test performed. The dealer informed the contact that there were no loaner vehicles available. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The approximate failure mileage was 60,147.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at approximately 65 MPH, the low oil pressure and oil warning light started flashing. On another occasion, while driving at various speeds, the contact observed a knocking sound coming from the engine compartment which progressed throughout the day while driving the vehicle. The oil was changed but the abnormal sound persisted. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 63,000.