2019 Ford Ecosport

My car has been in and out of the shop since 2024 due to the power train system. As this is an active recall case my car was repaired 5 times. Recently, with the recall part replaced in January 2026, I got my car back and in May 2026 while driving, my car once again loss power. Going from 50 to coasting. After many guarantees that the problem is fixed, I continue to have the same dangerous problems.

Summary ON YOUR VEHICLE, THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM MAY FRACTURE OR SEPARATE FROM THE TENSIONER BACKING PLATE, AND OR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. Safety Risk A LOSS OF ENGINE OIL PRESSURE CAN RESULT IN ENGINE DAMAGE AND OR SEIZURE, WHICH CAN RESULT IN A LOSS OF MOTIVE POWER AND A LOSS OF THE MECHANICAL VACUUM PUMP REQUIRED TO PROVIDE POWER BRAKING ASSIST, INCREASING THE RISK OF A CRASH. I am filing a safety complaint regarding my 2019 Ford EcoSport SE involving the engine oil pump drive belt tensioner recall issue. My vehicle continues experiencing the same dangerous mechanical problems even after multiple repair attempts at authorized Ford dealership locations. The recall states that the engine oil pump drive belt tensioner arm may fracture or separate, and the oil pump drive belt may degrade and lose teeth, resulting in a loss of engine oil pressure. This creates a serious safety risk involving possible engine damage, engine seizure, loss of motive power, and loss of power braking assist. Despite bringing the vehicle to Ford dealerships on multiple occasions for repairs related to this issue, the problem has not been resolved. I continue experiencing the same exact engine and oil pressure related concerns. I am concerned for my safety and the safety of others because the vehicle may lose power while driving. I believe the recall remedy has been ineffective in properly resolving the defect. This issue has caused significant financial hardship, repeated repair visits, towing expenses, and ongoing fear regarding the safety and reliability of this vehicle.

So my car is about to be out of warranty and I have called and made two appointments to get my recall taken care of as it is a safety risk for me and my kids. They canceled the first one with no communication and the second appointment they called and said they can’t get the part in so I have to call them in 2 weeks to check. After two weeks I believed my car will be over the 60k mark putting me out of warranty and voiding them to fix any issues that occurred because of this recall.

My 2019 Ford EcoSport 1.0L EcoBoost engine began making loud noise consistent with oil pressure failure. I brought the vehicle to an authorized Ford dealership. The dealership performed a teardown and confirmed the oil pump belt tensioner had failed — the exact defect described in Safety Recall 23S64. The dealer replaced the oil pump belt, tensioner, and oil pump under Recall 23S64. However, the dealer then stated that the resulting engine damage — severe scoring of connecting rod bearings and crankshaft journals caused by oil starvation — is “not related to the recall” and refused to replace the engine under Recall 23S64. Ford’s own recall documentation states: if engine failure is related to a broken oil pump belt or tensioner, a long block engine replacement is authorized as an interim repair at no charge. The updated Service Action also states the oil pump belt and tensioner no longer need to be replaced before long block installation. The causal chain is direct: tensioner failed (recall defect) → oil pressure lost → engine destroyed. The dealer’s refusal to replace the engine appears to violate Ford’s own Recall 23S64 service procedure. The vehicle has been inoperable for weeks. I continue making monthly loan and insurance payments on a vehicle I cannot drive. My extended warranty claim was also denied because the warranty company requires written confirmation from Ford that the engine damage is not recall-related — a document the dealer says they cannot provide. I am requesting NHTSA to investigate whether Ford dealers are systematically denying recall-related engine replacements under 23S64 that they are obligated to perform per Ford’s own recall service procedures. Additionally, prior to the complete engine failure, the vehicle stalled unexpectedly while stopped at a red light in active traffic without any warning. The engine shut off suddenly, consistent with sudden loss of oil pressure caused by the recall defect. This created a dangerous safety situation

I don't know who could help resolve the issue we have. Our 2019 Ford Eco-sport had several recalls. The last recall Holman/Ford kept our car for 9 months but kind enough to lend us a car to use while they waited for a part. We had to cancel our vacation trip to Turner Maine to see our daughter's family because we were not permitted to drive the loaner out of state! Later they decided that they had to give us a new engine and gave us the car back in November of 2024. After receiving our car back we noticed a gas smell each time we put the heater on. It was strong to the point of opening our windows for ventilation. My husband called several times leaving a message and no one called back. We left more messages saying why is the check engine light on all the time when it is a brand new engine? Finally they informed us that we need to pay for a diagnostic test that was well over $100 and we brought it to their attention that it has not been right since we got the car back so why should we have to pay for a dianostic test? We went to pepboys to get the diagnostic test that was cheaper and they informed us that Ford should have removed and replaced the canister purge solenoid when putting in a new engine. Without doing that, it could ruin the engine again as well as the canister purge solenoid. We did research to learn they should have replaced the canister purge solenoid as well. My husband called and left several messages and no one would return his call. Once again he called them today and a "Jim" called back from Holman Ford, Maple Shade [XXX] saying that the recall was on a new engine and they did not have to replace the canister purge solenoid. He told my husband it would be cheaper to go to PepBoys to replace the canister purge solenoid. Is this true that they did not have to replace the canister solenoid? We had several recalls on our 2019 Eco Sport. Isn't it considered under a lemon law? How do we get them to fix it properly with no charge? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light and low oil warning light were unexpectedly illuminated. The vehicle was taken to the dealer several times and was eventually diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that after the repair, while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light and low oil warning light illuminated. The vehicle was restarted; however, it was later towed to another dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 119,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently, the contact stated there was an abnormal, tapping sound coming from the engine. There was no warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 32,000.

I purchased a 2019 Ford EcoSport from CarMax on April 12, 2022. At the time of sale, CarMax provided documentation stating that there were no unrepaired safety recalls on the vehicle. I relied on this representation in making my purchase decision. I later discovered that the vehicle is subject to a serious manufacturer recall involving the engine oil pump, which can fail and cause loss of oil pressure, engine damage, and safety risks while driving. CarMax misrepresented the recall status of the vehicle at the time of sale. This is a material safety issue that should have been disclosed. I am still dealing with ongoing issues related to this defect and have not received proper assistance or resolution from CarMax despite multiple attempts to contact them.