2019 Ford Ecosport

I was given my 2nd recall letter. I called ford recall customer service center was told the car is fine until anything goes wrong with the brakes. I was driving my car in light of this. I got a car wash at mobile gas station. The car wash washed underneath the vehicle and after going out the car wash the brakes made a LOUD squeaky sound. I contacted ford like they stated now no answer to my issue just the run around. What can I do? Also when I first bought this vehicle in 2019 I was baking out of my driveway on a slight incline. And heard a loud noise again backing out after just receiving the brand new car.

While driving the car, it started stalling and making a cranking noise, was able to make it home but then, the next day, when tried to start the car, the oil light turned off, the noise was extremely loud and it turned off by itself. Called dealer and they told me about the recall and that there's no fix until mid Summer. Ford hasn't issued to stop driving the car but how can I drive a car that I don't feel safe to drive, what about if I cause an accident or if someone hits me because the car turns off? This is a serious and stressful matter, I've been having to take Uber to be able to make it to my doctor's appointments. I took the car back in Sept of last year to Alan Jay Ford in Sebring and after paying $257.84, they said the car just needed the computer to be resetted, then, car was making weird noise again and took it to AutoNation Ford Margate and after $1440.92, they said it was just a tube that needed to be reconnected. Were these repairs actually related to this recall "engine oil pump belt tensioner arm to fracture, resulting in a loss of engine oil pressure" this can increase "the risk of a crash". How is it possible that so a huge company as Ford is, doesn't have this part that is causing other major issues? I really need my car to be fixed or replaced with another car or get a loaner plus I would like an investigation to determine if the two places that I took the car failed to fix it correctly and could've put my life and my family's in danger.

Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Received an oil pressure error message. Came on and went off multiple times. Finally came on and stayed on. Car started driving sluggishly and check engine light came on. Before I could find a place to safely pull over, the wrench icon appeared and my car lurched forward twice and then the battery light came on. I was able to put on my flashers and pull off the side of the road right before the car died. It would not even restart. I had to call for a tow and it was taken to a local Ford Dealership. It was inspected and verified that the issue was due to the recall on the vehicle and that a new motor and turbo are needed. The dealership was however told that Ford would not cover the cost of repairs because the recall is still in advance status. They were instructed to tell me I could pay the $5,600 for repairs and keep receipts to try to get reimbursed at a later date. They will not repair at their cost nor will they issue me a loaner vehicle.