2019 Ford Ecosport

Before 58000 miles my 2019 Ford EcoSport began experiencing serious drivetrain issues. The car grinds when going uphill, shakes and shudders when accelerating, and the RPMs surge up and down erratically. A certified Ford dealer diagnosed it as a transmission-related problem, (torque converter which I understand to be an issue with these cars)and Ford has only offered partial financial assistance (45%) for a $3,000 repair. These symptoms pose a potential safety issue, especially while merging, climbing hills, or accelerating in traffic. Additionally, the infotainment system failed—backup camera and USB ports stopped working—raising more concerns about overall electrical system reliability. This transmission failure occurred far too early for normal wear and raises serious concerns about possible manufacturing defects. This should not be happening this soon and no engine lights came on or anything.

What component or system failed or malfunctioned, and is it available for inspection upon request? The issue appears to be related to the powertrain system, specifically the belt tension or transmission shifting components. A “Powertrain Malfunction / Reduced Power” warning message appeared through the FordPass app, and I have also been experiencing jerking or hesitation when applying pressure to the gas pedal, particularly during gear shifts. The vehicle is available for inspection upon request. ⸻ How was your safety or the safety of others put at risk? The unexpected jerking and reduction in power while driving could pose a serious safety risk, especially when merging onto highways or changing lanes, where smooth acceleration is critical. This behavior could result in a loss of control or increase the likelihood of a rear-end collision in traffic. ⸻ Has the problem been reproduced or confirmed by a dealer or independent service center? An independent mechanic has reviewed the issue and suspects that it may be related to the previously reported belt tension recall, although my specific vehicle VIN was not included in that recall group. The mechanic observed the jerking and powertrain alert and recommended further inspection. ⸻ Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. I am currently in the process of filing this report and seeking guidance from the manufacturer to determine the next steps for inspection and resolution. ⸻ Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The “Powertrain Malfunction / Reduced Power” message appeared via the FordPass app. Prior to the alert, I had noticed intermittent jerking and hesitation during acceleration, which became more noticeable within the last few weeks leading up to the warning

The contact owns a 2019 Ford EcoSport. The contact stated while driving at approximately 20 MPH, the vehicle shuddered abnormally. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2019 Ford Ecosport. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the transmission failed to shift above second gear. In addition, the contact became aware of an abnormal ticking sound. The contact stated the sound was like the sound of a sewing machine. The vehicle was taken to the dealer; however, the vehicle was not inspected. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 26,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the transmission was hesitating before shifting gear. The check engine warning light was illuminated. The contact stated that the transmission was slipping. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was towed to a dealer, but the vehicle was not diagnosed. The contact stated that the vehicle was awaiting repair. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

My car went to the dealership service department to be fixed because the recall piece broke in December. Middle of February they told me it was all fixed I picked it up and within 8 hours it wasn’t driving right and had a bunch of alerts. I tried to drive it home it broke down in 2 degrees weather, I was stranded for 35 minutes with no heat. The dealership got the car back had it for a few more weeks. Today they called saying they think it will be fixed. They called this afternoon saying they took it for the test drive and it wouldn’t work.

On Dec 20, 2024 at 1:51PM my vehicles check engine light turned on as I was driving an Uber rider to their destination. I was unable to accelerate my gas pedal to get on the freeway. I immediately pulled over to the side of the road and saw my check engine light pop up on my dashboard. I checked my Ford App, stating check engine light is on due to low fuel system pressure, poor fuel quality/restricted fuel filter causing limited engine power until resolved. I immediately had my car towed in this case of emergency to the Frontier Ford Dealership to get this resolved. I was told after diagnostic I will be notified if under recall. I was emailed to pay out of pocket for the diagnostic repairs on 1/29/25. Then emailed by CARFAX about the new recall #23V905 that is overdue for my car on 2/14/25. I am currently paying for a car without a free rental and have been out of work for 3 months. I can't afford to pay out of pocket to Frontier Ford Dealership. I need to get back to work and I need my transportation.

Vehicle exhibits transmission issues at 70k miles. When put into reverse, very sharp and sudden jerking is present. When shifting between gears there is hesitation, lagging, and slipping. No previous issues and all Ford scheduled maintenance has been followed. Local mechanic diagnosed transmission failure, and Ford dealership has had the car for almost a week with no answers. Ford customer service has been no help so far. Car shows no warning codes or error messages on dash. Car is 5 years old and 70k miles. First transmission service on owners manual is 100k miles for a fluid change.