2019 Ford Ecosport

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway, and the vehicle failed to restart. The contact was assisted by a bystander in pushing the vehicle to the shoulder of the roadway to a safe location. The low oil and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that a month later upon entering the vehicle, the vehicle failed to start as intended. The vehicle was towed back to the independent mechanic, who diagnosed a failure with the starter. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue, confirmed that parts were not yet available, and a case was opened regarding a possible buyback however, the request was denied. The failure mileage was 70,000.

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 30-35 MPH, the vehicle stalled. The low-pressure oil light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and declined the buyback. The failure mileage was approximately 67,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the oil pump drive belt or drive belt tensioner had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while stopped at a traffic light, the light turned green, and the accelerator pedal was depressed, and the vehicle stalled. The contact was able to restart the vehicle; however, the check engine warning light was illuminated, and the “WRENCH” symbol was displayed. The contact had taken the vehicle to an independent mechanic who cleared the warning light and advised the contact that if the check engine warning illuminated again, the vehicle should be taken to a dealer. The contact stated that the check engine light illuminated again while driving at approximately 30 MPH. The contact had taken the vehicle to a local dealer who diagnosed the failure and determined that it was related to the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the vehicle would only be repaired if the engine failed. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact was informed by the dealer that parts would be ordered once the contact had experienced an engine failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 53,640. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at approximately 30 MPH, the vehicle experienced a loss of automotive power. The check engine oil warning light illuminated. In addition, the contact noticed smoke coming from under the hood and pulled into the residence. The vehicle was diagnosed by a local independent mechanic on scene, that the vehicle had a lack of lubricant causing the oil the build up and damage to the engine. The vehicle was diagnosed and determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact discovered NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and later confirmed that the VIN was included in the recall; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the low oil pressure message was displayed. The contact stated that while driving 20 MPH, there was an abnormal sound coming from the engine. The vehicle was taken to the dealer and was diagnosed with engine failure due to low oil pressure. The contact was informed that the recall repairs would begin in 2025. The vehicle remained with the dealer unrepaired. The manufacturer was not made aware of the issue. The failure mileage was 92,810. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving 70 MPH, the check engine and oil pressure warning lights illuminated. The contact was able to get off the expressway safely. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the main control screen had blacked out and the safety features including the back-over prevention camera was inoperable. The contact stated while driving 60 MPH, the message that the vehicle was overheating was displayed on the dashboard and the vehicle decelerated to 9 MPH. The contact was able to exit the highway and pull over. The vehicle was towed to the dealer and the contact was informed that the recall repairs would begin in 2025. The manufacturer was made aware of the issue. The failure mileage was 73,000. VIN tool confirms parts not available.