2019 Ford Ecosport

On [XXX], my 2019 Ford EcoSport came up with an alert that indicated to "see manual"; the manual indicated that this alert is due to the Powertrain. Hours later, I receive an alert with the engine oil symbol about the engine oil pressure low followed by the engine light appearing. I was able to get it into my dealership (Venus Ewald Ford in Cudahy, WI) the next day; it was informed to me later that day that these symptoms were due to the recall associated with the vehicle. It was a hassle obtaining a rental vehicle as the warranty states it "can only be a Ford Vehicle" I was told. On [XXX], I received a call from the dealership indicating that my rental vehicle was extended as they were waiting on a specific part from Ford. It is now [XXX] and I have not heard anything since 4/05/2024 about the vehicle's status. Moreover, I was informed I would have to pay a deductible which I should not have to as indicated it was all due to the recall and the letter I received regarding the recall states the "repair will be free of charge (parts and labor)." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have experience powertrain malfunctions, loss of engine power since June 2023. I had to have my vehicle towed to ford because I had no engine power. The engine was replaced in October and I still am experiencing the same exact issue. The engine light and power train malfunction alerts. I have reduced power and braking while driving. I brought the ecosport back to ford on March 22 2024 and I was quoted $2400 to replace the engine oil pump belt tensioner .when I brought in my vehicle I was never told by ford that this is the exact part that my vehicle has a recall on. My car still has not been fixed and is a safety hazard.

On Feb 12th 2024 the low engine pressure light came on then went off. Then When I was driving on March 10th 2024 I was hearing loud noises as I was driving and then it was driving very slow. The next day March 11th 2024 as I was at a red light the car stopped working and the oil pressure light came on as well as the engine light and it said low oil pressure and engine failure on the screen. But before all of this i haven’t had a problem with this and I just got the car 4 months ago. But now all this is happening and I had to tow my car to the ford dealership because it won’t work or turn on anymore due to this recall issue. And now my car is in the shop with no remedy to fix it and I still have to make monthly payments on it.

During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.

On 2/9/24 my Ford Ecosport went into complete engine failure. The dash indicator lights for oil pressure low/check engine light/powertrain malfunction while on my way home from work. I was in the turning lane at a stop light when the car died. The car lost all power and would not even turn on to get into a safe area. After pushing the car to the side- I had to call a tow truck ($154) to have the car transported to Ford. There they ran their diagnostic test ($225) and it was found to have the faulty oil pump. Because this "recall" I am told is only a "notice" - the cost to fix the car is quoted at ($9000) as it needs a whole new engine now. I am told they have "no clue" when they can fix it and I am now out a car and transportation to my full time job. I have had to rent a car (not in my name as I could not) $ 571- month- Ford refused to give me a loaner vehicle due to it not being a recall also - I contacted Ford and was told the same thing.

- The engine oil pressure was lost due to the manufacture of the vehicle and now our vehicle is currently in the hop. We do not have reliable transportation to work. - Engine went down in the middle of the highway which cost our lives at risk -Problem has not been reproduced. - Has not been inspected - No warning I am needing to get in touch with Ford manufacture to supply a solution for providing me with transportation to my job. I have spent over +14,000 in car payment to have a reliable vehicle and for me to not have a car due to the manufacture is inexcusable. I am needing a rental car to assist me with my request. I cannot wait for 4 months until the "parts" to come into a dealership for my car to be repaired.

Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I tried contacting Ford and they told me to contact the dealer. My car smells like burnt oil and then I got this recall notice. I called Yark and Brondes dealerships and both refuse to do a diagnostic on my car unless I pay them for a 1/2 day's wages or $160 or more. They both acknowledged knowing about the recall. I am a senior citizen on a fixed income and am really upset they won't do a free diagnostic to confirm I do not have a fractured engine oil pump drive belt tensioner arm. My Powertrain is still under warranty, and they still will not do the diagnostic free unless I have a problem. If I do have a problem, they don't have the part to fix it. In the meantime, I risk burning up my engine or having it catch on fire. I park my car in an attached garage so a potential car fire while in my garage is a risk to my safety. The car could literally burn down my house. I am told Ford won't issue parts until 2nd quarter of 2024. In the meantime, the dealerships and Ford will not help their customers and just leave them stranded. I had a Ford Milan, and they did this stall tactic on the Takata airbags. I never did get that recall completed and I tried to get the dealers to replace it multiple times. I finally was forced to turn the car in for a new lease. I was too scared to drive it. I hope you can help me. I am more than willing to let you inspect my car anytime. The engine warning light has not yet come on but when I turn off the car it does smell like burnt oil. I have kept up on all oil changes. I don't see oil leaking onto garage floor. Bottom line my safety is being put at risk while Ford plays the waiting game for profit. I am a senior and disabled. My only way of getting around is this car since I live in the country.