2019 Ford Ecosport

The contact owns a 2019 Ford Escape. The vehicle was initially taken to the local dealer for NHTSA Campaign Number: 26V011000 (Equipment). The vehicle was taken back to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The contact stated that the engine had overheated. A diagnostic scanner was used to determine that the head overheat protection was active and there was no coolant in the coolant reservoir. The hose was not connected to the heater cooler. The donut gasket was not attached to the exhaust. There were no warning lights illuminated. The contact stated that the O-ring had failed to snap in place. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 80,000.

I bought a used 2019 Ford Ecosport SE in January 2022. I received a recall notice (#23S64: “ENGINE OIL PUMP BELT AND TENSIONER REPLACEMENT FINAL REPAIR”). A paper notice I received from Ford dated June 2024 mentioned a remedy expected in Q1 2025. The estimation was pushed back, and parts were eventually ready in Q3, some time in August. Before I could take my vehicle to a dealership, on [XXX], while driving my vehicle it stalled, smoked, and smoldered. I made no collisions with any other object, person, or vehicle. I called my insurance and the fire department (incident number: [XXX]). I believe the damage was related to the recall. It was described to me that there was even damage to some wiring, as a result of the fire. I called my insurance, and they towed my vehicle to Larry H. Miller Ford Dealership on September 30, 2025. It was scheduled for its first service on October 1, 2025, but technicians inspected it on October 16, 2025. The repair cost exceeded the vehicle’s value, as I needed a new engine and transmission. After long periods without progress and updates, on January 7th, I was informed by the dealership that I’d either be paid or my vehicle would be repaired, but the final decision rested with Ford Motor Company. The dealership had submitted everything, as a service manager with Larry H. Miller told me on January 7, 2026. I called Ford Motor Company and asked for specific repair dates, but I received no more information than from the dealership. I was told by the dealership that I should have an answer on repairs “by the end of the week”on January 26, 2026, but it’s now February 3, 2026. I’ve been without a vehicle for four months, impacting my flexibility and affecting my vehicle loan. I accepted a loaner vehicle on January 7, 2026. I seek a prompt and fair resolution, whether it’s a payment or a repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

my ford EcoSport had to get a new motor due to teh recall issue but since they put a new motor my ac and heater had to be replaced. my battery. my sensors pop on and off. My car won't go over 65 and when it does it jerks. Ford did replace the motor but ive asked for them to buy the car back and they have refused my car has completely shut off and ive taken to ford and they don't know. i have the poofe code and my gas could be full and driving it 5 minutes im on e. they dont know if its the sensor or the tank. i always smell something burning. ive asked they said thats normal, but the smell gets stronger and stronger.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle failed to start. No warning lights were illuminated. A mobile mechanic stopped by the residence, removed the battery, and took the battery to a specialty shop to be tested. The mobile mechanic returned to the residence and tested the vehicle, and diagnosed that the alternator had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,500.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the main control screen had blacked out and the safety features including the back-over prevention camera was inoperable. The contact stated while driving 60 MPH, the message that the vehicle was overheating was displayed on the dashboard and the vehicle decelerated to 9 MPH. The contact was able to exit the highway and pull over. The vehicle was towed to the dealer and the contact was informed that the recall repairs would begin in 2025. The manufacturer was made aware of the issue. The failure mileage was 73,000. VIN tool confirms parts not available.

ABIM MODULE FOR THE TOUCHSCREEN AND RADIO WENT OUT. CAR BROKE DOWN DUE TO RECALL 23V905 04/2024. RADIO WORKED AT THIS TIME. TOWED TO FORD AND THEY REPLACED THE PART. BUT NOW RADIO DOESN'T WORK AND BATTERY WAS DEAD. CAR WAS JUMPED OFF AT FORD DEALERSHIP AND DRIVEN 3 MILES DOWN THE ROAD, GOT BATTERY REPLACED. RADIO STILL DIDN'T WORK AND CHECK ENGINE LIGHT CAME ON. TOOK BACK TO FORD DEALERSHIP. THEY KEPT CAR AND SAID TIMER ON THE MOTOR WAS OFF AND THAT STILL WAS COVERED UNDER THE RECALL 23V905. BUT THEY TOOK ZERO RESPONSIBILITY FOR THE RADIO GOING OUT. CAR HAS < 90K MILES ON IT. FORD IS NOW TELLING ME THE ABIM MODULE WENT OUT AND WILL BE $3K TO FIX. THE CAR IS JUNK!!!!!!

Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .

On April 2nd, my cars dash said “low oil engine pressure” with a severe dinging noise. I got an oil change and they said to take it to a mechanic, my local mechanic said the oil pump belt drive was at a loss of pressure, resulting in damage to my engine and oil pump. On 4/2/24 My local mechanic refused to fix it due to the recall and said that it should be fixed at Fords expense. On 4/14/24 I got my car towed to the Ford Dealer with my AAA membership, by the next day 4/15 I talked with service and we did not agree to a diagnosis because I knew parts would be out regardless of the diagnosis due to the Letter I received. The dealership was insisting on a diagnosis but I could not afford it out of pocket and Ford agreed that regardless of what the diagnosis said, parts for the low oil engine pressure are not available and could not be expedited because my vehicle doesn’t run. They said my car could only sit for two weeks at the dealership since it is not actively seeking parts. They are looking for me to pay out-of-pocket until the program becomes available when the second part of the issue for recall is noticed. Ford issued a recall but said parts wouldn’t be available until approximately August/24 or possibly later. Ford has not offered me any solution to this matter and they are not taking accountability for putting a defective product on the road. I have seen over 136k Ford Ecosport models 2018-2022 have been reporting this issue. My car is unsafe to drive.