2018 Ford Ecosport

The contact owns a 2018 Ford EcoSport. The contact stated while driving 80 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated but had since turned off. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was advised to bring the vehicle back if the check engine warning light became illuminated again. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 17,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle hesitated and jerked while attempting to accelerate. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while idling at a stop sign or a stop light and attempting to accelerate, the vehicle failed to accelerate, and the transmission shifted into neutral. The contact manually restarted the vehicle to continue driving. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the head gasket needed to be replaced. The vehicle was repaired, and another unknown repair was completed. The dealer confirmed that parts for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 76,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, there was an abnormal hissing sound coming from the engine and then a popping sound. In addition, the accelerator pedal involuntarily moved, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, there was an abnormal squeaking sound coming from the vehicle. The contact drove slowly to the residence. The contact stated that the oil engine pressure warning light was illuminated. The contact stated that at the residence, a family friend opened the hood and noticed oil intrusion into various parts of the engine. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The contact stated that the failure had occurred twice. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 32,000. VIN tool confirms parts not available.

My 2018 Ford EcoSport is subject to Safety Recall 23S64, concerning a defective oil pump belt and/or tensioner that can lead to engine failure. My VIN is listed in this recall. The engine has symptoms consistent with this recall, including performance loss, mechanical noise, and diagnostic codes such as P0014 (camshaft timing over-advanced), P0303 (cylinder misfire), and U0100 (lost communication with ECM/PCM). The vehicle is currently located at an authorized Ford dealership (Sunrise Ford of North Hollywood). However, the dealer has refused to perform the required diagnostic inspection unless I pay $1,084. This is a direct violation of federal law under 49 U.S.C. § 30120, which mandates that both diagnosis and remedy of safety-related recalls must be provided free of charge. I have also documented communication from the dealership and a written inspection from an independent licensed repair shop showing the engine is in as-found condition and that no repairs were attempted. I am seeking enforcement action to ensure that the recall is honored as required by law. Dealership: Sunrise Ford of North Hollywood Address: 5500 Lankershim Blvd, North Hollywood, CA 91601 Service Advisor Name: Bruno Rivero