2018 Ford Ecosport

The contact owns a 2018 Ford Ecosport. The contact stated while driving at approximately 40–55 MPH, the vehicle began to jerk, and there was an abnormally loud sound coming from the vehicle. The low oil pressure message was displayed. The vehicle was towed to the residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was unknown.

Feb 2024 in the mail regarding an upcoming recall for my vehicle I called my local Ford dealer asked them what I needed to do. They told me parts were currently unavailable and that I should continue to drive my car as normal and give them a call back in May or call them if a light came on my dash. May 15, 2024 I drove my vehicle to Birmingham Alabama. [XXX] I got in my vehicle drove it approximately 500 feet. The low oil pressure light came on two seconds later my engine failed. I was towed to a local Ford dealer in Birmingham, Alabama, where I was told that Because of the current recall on my car, it has made my engine fail now I am in need of a new engine and I live in Springfield Illinois. My car is currently 8 1/2 hours away from me sitting at a dealership and I have no car to drive , I have reached out to manufacturer three days in a row with no hope or answers on how this would be resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle hesitated upon the depression of the accelerator pedal with the check engine warning light flashing on the instrument panel. The failure persisted, and the check engine warning light remained solid on the instrument panel. The vehicle was initially taken to an independent mechanic where the vehicle was diagnosed with a defective canister purge valve. The manufacturer was then notified of the failure and referred the contact to a local dealer. The vehicle was taken to a dealer where another diagnostic test was performed, and the contact was provided the same diagnosis. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 42,000.

Around the 4th of January 2024 I got into my Ford Eco sprot. I started the engine and it started shaking. I drove to the dealership that is about .3 miles from my home. As I pulled in the service area the check engine light came on. The service advisor told me they had just had a recall notice on the oil tensioner pump and she would check it out. She communicated with on March 1st that they had identified the problem as that part and it had caused the engine to seize. She stated that Ford was refusing to cover it as the recall had not yet been issued and requested I pay $8000.00. She told me there was nothing they can do until Ford releases the recall. She followed on May 8th with the same message.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 29,011.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 70 MPH, the oil pump light illuminated. The vehicle lost motive power while driving up a hill. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 59,700. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with engine failure due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 53,572.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an unknown dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.