2018 Ford Ecosport

The recall on the oil pump has really put a halt in my life. I was driving home when my vehicle cut out. I lost control of the vehicle for a second. Thank goodness I was not on a highway and was able to get it going again to drive home. My dash lit up with all different lights, one being low oil. The vehicle is now sitting at a Ford Dealership where we wait for parts for the EcoSport. This was several months ago. I was told multiple times I could not get a loaner car and that I would have to pay for a loaner if that is what I needed. I ended up going to another dealership and financed another vehicle as my job requires me to travel. I have been in contact with the Ford Support and the Ford dealership and nothing seems to be getting done about it.

The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle failed to start up as needed. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

I've already addressed what happened to my vehicle and a recall has since been issued in Dec 2023. The problem I have is the recall doesn't address the vehicles that have already failed due to the defective oil pump. Mine failed and totaled my engine leaving me without a vehicle on October 17, 2023. You even state in your description of the safety risk if this were to happen by saying it could damage your engine and possibly seize. It needs to be more prominent and highlite the fact that if this happens, your engine is gone, no more engine and no more car. It's more geared to the cars in the recall that haven't had it fail yet! Ford hopes to fix a part in those oil pumps and make it all better. But what about me!! At least everybody else still has a car to drive. I don't. It's gone and I'm still financing it. Ford has repeatedly told me they have no program for me. Nothing they can do. I still am part of that recall and they are breaking the law by not doing something. I need them to replace my car and pay me for everything I've had to incur due to this failure. They have no sense of urgency at all. It doesn't bother them one little bit that people are devastated when something like this happens because how do we get around. How do we get to work. Why can they get away with doing nothing for me and not held responsible. Recalls need to be split when they have vehicles damaged beyond repair for the exact issue the recalls address. They are more for just stating the safety issue if any instead of addressing what happened to each person and how they need to fix it or make it right for the consumer. I'm sick of this and I need to have them make this right.

At the end of December of 2023, the low oil pressure light turned on, on my 2018 Ford Ecosport. I took it into Pepboys to have it checked and had a normal oil change completed. When the light did not turn off after having an oil change done, I took it in again and they informed me that it was beyond an oil change and would need to run diagnostics, so it was better if I took it into my dealership. After running diagnostics with Ford, I was told that I would need to replace my engine and that the cost would be up to 9k. At the time, I was unable to drive my only vehicle as I did not have the funds to repair it. A week after that, I was called from Ford letting me know that the issue my car had was actually a recall and I could bring it in, and the repairs would be completed within a month. Days prior to me learning about the recall I felt unsafe driving and being in the car. The car would rattle and shake, and the engine would produce a loud sound when driving. On January 2nd I took in the car and expected for it to be completed within a month as told. The day after, I reached out to hear updates, I was told that it could now take a year to repair my car. After multiple calls and emails with Ford, they have failed to provide me with any update aside from "you have to wait." I do not have the funds to purchase a car while I wait for my car, and my job relies on me driving from place to place. I have been denied a rental, or any update on the status of my car. I have had multiple cases opened up because I have been forced to call multiple different numbers. When I arrived at the head, they let me know that no case has been opened or documented as it has all been through calls. I have resorted to emails for documentation, and I have yet to hear back from them even after stating I prefer emails. I am tired of waiting and need information about the status of my car or at least a way to navigate.

Feb 2024 in the mail regarding an upcoming recall for my vehicle I called my local Ford dealer asked them what I needed to do. They told me parts were currently unavailable and that I should continue to drive my car as normal and give them a call back in May or call them if a light came on my dash. May 15, 2024 I drove my vehicle to Birmingham Alabama. [XXX] I got in my vehicle drove it approximately 500 feet. The low oil pressure light came on two seconds later my engine failed. I was towed to a local Ford dealer in Birmingham, Alabama, where I was told that Because of the current recall on my car, it has made my engine fail now I am in need of a new engine and I live in Springfield Illinois. My car is currently 8 1/2 hours away from me sitting at a dealership and I have no car to drive , I have reached out to manufacturer three days in a row with no hope or answers on how this would be resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Around the 4th of January 2024 I got into my Ford Eco sprot. I started the engine and it started shaking. I drove to the dealership that is about .3 miles from my home. As I pulled in the service area the check engine light came on. The service advisor told me they had just had a recall notice on the oil tensioner pump and she would check it out. She communicated with on March 1st that they had identified the problem as that part and it had caused the engine to seize. She stated that Ford was refusing to cover it as the recall had not yet been issued and requested I pay $8000.00. She told me there was nothing they can do until Ford releases the recall. She followed on May 8th with the same message.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 29,011.

On or about October 2023, as I was driving my car it started to lose power. I had to pull over, out of traffic, into a parking lot. The car then stalled out and would not start. I had to call AAA to have it towed to SunAuto in North Las Vegas to have it inspected as to the problem. The manager subsequently called me to tell me the engine would have to be replaced as they found metal fragments in the engine cause by the oil pump. The car was out of warranty. I had to replace the engine at an out of pocket cost of $7,300!! Luckly I wasn't driving on the highway at 65 MPH when the engine died!!

On March 8th, 2024, I was traveling full speed northbound on I-95 returning home from a family funeral. I heard a loud "whipping" noise come from the engine, then immediately received a notification on the dash alerting me to "low engine oil pressure". Within seconds, there was a loss of all acceleration capability. The car had to coast off of the highway onto the shoulder. I was in a construction zone, and luckily had just enough room on the shoulder to pull off in between the concrete dividers. Once the car was put in park, I could smell burning oil. I tried turning the car off and back on. The dash would turn on with power, but the engine would not turn over. I had to call AAA to have my car towed to the nearest Ford dealership.