2018 Ford Ecosport

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the turbo charger. The contact was informed that the turbo charger need to be replaced. The vehicle was not repaired. The contact stated that a failure with the turbo charger had occurred less than a year prior and was replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

My 2018 Ford EcoSport is subject to Safety Recall 23S64, concerning a defective oil pump belt and/or tensioner that can lead to engine failure. My VIN is listed in this recall. The engine has symptoms consistent with this recall, including performance loss, mechanical noise, and diagnostic codes such as P0014 (camshaft timing over-advanced), P0303 (cylinder misfire), and U0100 (lost communication with ECM/PCM). The vehicle is currently located at an authorized Ford dealership (Sunrise Ford of North Hollywood). However, the dealer has refused to perform the required diagnostic inspection unless I pay $1,084. This is a direct violation of federal law under 49 U.S.C. § 30120, which mandates that both diagnosis and remedy of safety-related recalls must be provided free of charge. I have also documented communication from the dealership and a written inspection from an independent licensed repair shop showing the engine is in as-found condition and that no repairs were attempted. I am seeking enforcement action to ensure that the recall is honored as required by law. Dealership: Sunrise Ford of North Hollywood Address: 5500 Lankershim Blvd, North Hollywood, CA 91601 Service Advisor Name: Bruno Rivero

I purchased this vehicle on [XXX] Serra Ford in Farmington Hills, MI. It was certified by the manufacturer Ford Motor Company. I was told they remedied all issues/recalls. On [XXX] I experienced loss of power and oil pressure. We immediately returned it to the dealer for evaluation and repair. On May 12th they informed me that the vehicle needed a new engine. On May 27th I was told that they were waiting on parts. I was told on June 9th that the engine had arrived and it would be about 10 days to repair. Finally on June 18th I was told that they would not be replacing my engine and that they are unable to fix the recall that was causing all these issue. I reached out to the dealership and was not provided details offering oil pressure level read off the diagnosys to ensure the vehicle is safe. The recall states that loss of power braking increases the risk of a crash. For the safety of my family, I am hoping to avoid that. Refusing to remedy the recall by the manufacturer is unacceptable. THe dealership selling a vehicle that is not safe is also unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We noticed rattling and misfiring sounds from the motor but no warning indications on the dash. 2 days later when my wife was coming home the car started losing power and "died". Would not restart but no warning lights on dash. The app did send a notice about loss of pressure to turbo. Had my wife not been near someplace to pull into she would have been stranded in the road in a disabled vehicle. Traffic was backed up behind her while she was trying to get out of the road. Had the car "died" while she was on the interstate doing 70 it would have been COMPLETELY without power steering AND brakes. The car has ONLY been serviced by our local Ford dealer. So we had it towed there. This morning they are telling us it's a problem with the "integrated exhaust manifold" that allowed water into the cylinders and ruined the engine. Believe they called that a cracked block years ago? Something that shouldn't happen to a car with only 66K miles. They assured us it wasn't the oil pump from the recall. We just paid it off a couple months ago. Now it needs a new $6,300 motor. Not something senior citizens only a year from retirement can easily swing. There NEVER was ANY indication (warning lights, etc) or warning from the dealer after service of any problems. It seems that Ford has more problems with this motor than just the oil pump!!

Ford dealership does not have parts to fix recall issue, having engine issues with this 3rd engine and dealership is trying to charge $1100 dollars saying it is unrelated to engine recall issue. This is the 3rd engine on the vehicle. Was told parts would be ready 1st quarter 2025. Still no parts ready and dealership is trying to charge me for repair.

I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not be receiving the parts for the recall until March of 2025. I was told that I can still drive the car until then as it was not a safety hazard. That same day I went home and parked my car in front of my house. I was leaving to go to work and the car would not start. I had to call a tow truck to tow the car to the dealership. The manager told me that I would need to get a new motor and it would only take a few days. I asked for a rental car in the mean time. I then got my car back with the new motor almost 6 months later. I picked up my car from them and they gave me a certificate for the new motor. Fast forward to April of 2025 and my car again would not start. I had to have it towed to the dealership once again and this time it took 3 weeks to get it fixed. They said that the hose was ripped in half which causes anti-freeze to leek. They told me that it had nothing to do with the recall and that I had to pay $200.00 out of pocket. The car is still not fixed as per recall because the same parts were put on the car. I tried to get rid of the car and no dealership will by it. I looked online and noticed that there is a class action lawsuit against ford for the same exact issues. Ford itself will not buy the car back. What can I do now? I have attachments but its too large to fit on here. I can email it.

On Monday, [XXX] the ‘low engine oil pressure’ light came on in my car. It quickly turned off but then came back on and flickered off a second time. The third time it came on, it stayed on and my car slowed of its own accord before coming to a complete stop due to engine failure. I was on [XXX] (a major state highway with 65mph speed limits) on my way home from work. I was able to get over to the shoulder just milliseconds before the engine completely stopped working. Thankfully I was able to move over safely because I could’ve been hit by other motorists on the highway had my car come to a standstill in the middle of the lane. This issue has been confirmed by my local Ford dealer (Haldeman Ford Hamilton) to be related to the recall on the vehicle. Ford has been pushing back the availability for replacement parts for this recall for months. They still don’t have the parts available even though the recall notice was initially sent out in 2023. The dealership told me it could be 3-6 months before the parts are available to fix my car. I was told they had no loaner cars available for me because of all the other customers who are also having these issues with their Ford EcoSports and are currently using loaner cars. I was informed I’d have to wait 2-3 weeks for a loaner car to become available and in the meantime, I was responsible for finding my own transportation to/from work. Ford informed me they would not reimburse me for the cost of a ride-share service like uber nor would they reimburse me if I rented my own car as it had to be a Ford loaner vehicle. I also had to pay out of pocket for towing services to get my car towed off [XXX] and to the dealership. I have asked to be reimbursed for the towing services but Ford refuses to do so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)