2024 Ford Bronco Sport

The contact owns a 2024 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed and making a right turn, there was an abnormal sound coming from the rear of the vehicle. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

On March 17, 2026, during an oil change service at Mullinax Ford of Kissimmee, located at 1810 E Irlo Bronson Memorial Hwy, Kissimmee, FL, I reported several concerns, including a clicking noise, a rough braking noise, and a whiplash-like sensation when engaging Drive. I was also advised that I was nearing the time for a brake fluid flush because the vehicle was around 24,000 miles. On April 15, 2026, I returned to Mullinax Ford for the brake fluid flush. The same concerns were again noted, but I was told the vehicle checked out and that there were no issues with the brakes. I picked up the vehicle after being told it was safe to drive. On my drive home, the vehicle’s brakes locked up on two separate occasions, triggering multiple alarms and creating two near-accident situations. The first time, I nearly struck another vehicle while trying to stop at a traffic light. The second time, I nearly entered moving traffic while trying to stop at a stop sign. I immediately contacted Mullinax Ford. The dealership acknowledged that this was a safety concern, and the vehicle had to be towed back for further repair. This occurred after I was told by management that the vehicle had been personally checked and was safe to drive. Since then, the vehicle continues to have the persistent clicking noise and the whiplash-like engagement feeling, and these symptoms have worsened. I have also reported a separate concern regarding a sunroof leak, but I was advised to call back in a few weeks because the person who handles sunroof repairs was unavailable. We brought it Gary Yeoman’s Palm Bay Ford and they drove the vehicle and feel there might be something wrong with either the brake or transmission.

I purchased my vehicle 6 months ago. I had no prior issues outside of a rough drive or a very slight burning smell from time to time. 12/2025 I found out through my auto insurance that my vehicle had a active safety recall (25S76) so I scheduled with my local Ford to get the temp software PCM update done until the remedy becomes available. Immediately after the software update I started getting a lot of system error codes; keys not detected, airbag fault, Tailgate open (when it wasnt), auto hold system fault, auto start/stop system fault, etc.. During this time I had issues with my break system "softening" like the breaks wanted to go out OR the break peddle locking up on me and being unable to move/drive. Delays in acceleration or spurts of acceleration which was uncommanded. This happened in active school zones making it even more unsafe and dangerous to drive. I took it back to my nearest dealership, and they could not replicate the issues but kept my case open and said to inform them if things changed. Things gradually got worse. I have video recording of my car accelerating without my foot on the peddle and my breaking peddle softening to the point of not working properly as well as hardening and locking up. I have photos of the errors when I was able to safely due so. I have full documentation that is not listed here (due to the amount of words allowed). I took my vehicle back and has been with Frontier Ford in Anacortes WA for 5 days. I have contacted Ford as well. I am unable to get a rental due to both Ford and the dealership both telling me to go to each other for help. I have no update as my vehicle is still in testing. They were able to replicate some of the issues but have no update outside of that. I have no way to work or take my children back and forth to their classes. My Ford dealership said this software has caused similar issues with other vehicles but my issue was a more severe case. I am unsure on how to move forward with this.

• What component or system failed or malfunctioned, and is it available for inspection? The brake system on my 2024 Ford Bronco Sport failed to respond for approximately 2–3 seconds after I pressed the brake pedal. This occurred immediately after freeing my foot from underneath the gas pedal while cruise control was active. The vehicle is available for inspection. • How was your safety or the safety of others put at risk? The vehicle did not slow down when the brake pedal was fully pressed, causing me to enter an intersection while other vehicles were turning. I had to swerve to avoid a collision, but another vehicle entered my path and a crash occurred. The braking delay directly increased the risk of a serious accident. • Has the problem been reproduced or confirmed by a dealer or service center? UNKNOWN. I have not yet had a dealership or service center attempt to reproduce or diagnose the issue. • Has the vehicle or component been inspected by the manufacturer, police, insurance, or others? The accident was documented by police and insurance, but the mechanical issue itself has not yet been inspected for cause. • Were there any warning lamps, messages, or symptoms prior to the failure? When did they appear? There were no warning lights, messages, or prior symptoms before the brake failure. The brakes simply did not respond when pressed. • Description of the incident: While traveling northbound on Sterling Ave approaching Truman Rd, the light turned yellow. I attempted to brake, but my foot was caught under the accelerator due to cruise control being engaged. After freeing my foot, I pressed the brake firmly, but the brakes did not respond for approximately 2–3 seconds. I swerved left to avoid turning traffic and sounded my horn. Another vehicle continued its turn and my front passenger quarter panel struck its rear passenger quarter panel at about 15 mph. The brakes only began functioning after the vehicle jerked from evasive steering input.

Upon attempting to start vehicle every warning indicator flashed in series across the screen and the SUV would not start nor was the vehicle lockable. Also, the rear door and access glass (where tools, safety equipment, and spare tire is located) could not be opened. The vehicle would not start and could not be placed in neutral to push the vehicle to a safe location. The manufacturer informed me a "failure to communicate" was indicated in their system. Had this occurred in an unsafe location such as on a highway or in a physically dangerous location occupants would be placed in danger from other moving vehicles and/or criminal activity. Operators of this model MUST 1.) Be able to place the vehicle in neutral when needed. 2.) Be able to manually open the rear liftgate and/or rear glass to obtain safety and repair equipment. 3.) Be able to manually lock the vehicle as needed to secure both occupants and contents. I have scheduled a maintenance visit/repair with an authorized Ford dealer in Joplin, Missouri to address multiple instances of "Loss of Communication" as reported to Ford Motor Corp.