2007 Ford 500

TL* THE CONTACT OWNS A 2007 FORD 500. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE SERVICE WARNING INDICATOR ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

WHENEVER I PUT THE CAR INTO DRIVE OR REVERSE, THE CAR JERKS VERY VIOLENTLY. I HAVE TO KEEP MY FOOT ON THE BRAKE WHEN I AM SHIFTING INTO DRIVE OR REVERSE IN FEAR OF JERKING AND HITTING SOMEONE OR ANOTHER CAR. IT LAUNCHING FORWARD TOO. I HAVE TAKEN IT TO CAPITAL FORD BEFORE AND THEY TOLD ME IT IS NOTHING WRONG BUT I AM NOT A FOOL SOMETHING IS DEFINITELY WRONG. I HAVE SPOKEN TO OTHER PEOPLE WHO HAVE 500'S AND THEY HAVE TOLD ME THEY EXPERIENCED THE SAME EXACT ISSUE. *TR

WHILE WE WERE ON A ROAD TRIP IN 2011 THE VEHICLE LOST POWER IN SMALL-CITY DRIVING TRAFFIC AND CAME TO A COMPLETE STOP; LUCKILY WE COULD STEER IT RIGHT TO A PARKING LOT. WE RESET FUEL PUMP SENSOR ON PASSENGER FLOORBOARD AREA AND IT RESTARTED. WE HAD IT LOOKED AT WITH OUR DEALER (WHOM WE HAD PURCHASED CAR FROM), WHO TOLD US IT WAS THE FUEL PUMP "GOING OUT." WE DECLINED TO REPAIR IT THERE (SINCE VEHICLE WAS STILL STARTING, HIS ANALYSIS DID NOT MAKE SENSE). ON ANOTHER ROAD TRIP A FEW MONTHS LATER, THE VEHICLE SUDDENLY STOPPED AGAIN AFTER WE HAD PAID A TOLL AND WERE RESUMING SPEED. WE HAD TO BE TOWED. FORTUNATELY, THE FORD DEALER IN STILLWATER, OK, BYPASSED THE SENSOR AND THE VEHICLE IMMEDIATELY STARTED, SO IT WAS NOT EVER THE FUEL PUMP. SENSOR REPLACED AND STILLWATER FORD GOT US ON THE ROAD TO THE WEDDING WE WERE HEADED TO. VEHICLE RUNS FINE ON THAT LEVEL NOW BUT WE HAVE HAD TWO OTHER MAJOR ISSUES. LEWIS FORD IN FAYETTEVILLE, AR IS INCOMPETENT IN DIAGNOSING ISSUES OR IS INTENTIONALLY GAUGING ITS CUSTOMERS. *TR