TL*THE CONTACTS OWNS A 2001 FLEETWOOD TERRY DAKOTA TRAVEL TRAILER. THE CONTACT STATED THAT THE REPAIR FOR THE DOMETIC REFRIGERATOR DOES NOT PREVENT THE FIRE FROM OCCURRING. THE CONTACT HAS CALLED THE MANUFACTURER ABOUT HIS CONCERNS AND WAS TOLD TO CALL US IF HE HAS A COMPLAINT. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT TH…
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TL*THE CONTACTS OWNS A 2001 FLEETWOOD TERRY DAKOTA TRAVEL TRAILER. THE CONTACT STATED THAT THE REPAIR FOR THE DOMETIC REFRIGERATOR DOES NOT PREVENT THE FIRE FROM OCCURRING. THE CONTACT HAS CALLED THE MANUFACTURER ABOUT HIS CONCERNS AND WAS TOLD TO CALL US IF HE HAS A COMPLAINT. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE REMEDY ONLY CONTAINS THE FIRE FROM SPREADING. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES AT THIS TIME.
NHTSA ODI #10191066
Mileage unknown · Jan 28, 2005
EquipmentFire
I AM WRITING WITH REGARDS TO CAMPAIGN NUMBER 03E04400. I HAVE HAD A VERY BAD EXPERIENCE WIH SAMSUNG CUSTOMER SERVICE AND AM NOT SURE WHO ELSE I SHOULD CONTACT. I'VE BEEN TRYING TO GET RESOLUTION SINCE MY FIRST CALL ON DECEMBER 8, 2004. TO DATE ALL I HAVE RUN INTO ARE EMPTY PROMISES. *AK
NHTSA ODI #10108176
Mileage unknown · Jun 24, 2004
Equipment
THE CONSUMER WAS UNABLE TO HAVE THE MICROWAVE OVEN RECALL REPAIRS PERFORMED BECAUSE THE CLOSEST DEALERSHIP WAS TOO FAR FOR THEM TO SEND A SERVICE PERSON AND TOO FAR FOR THE CONSUMER TO DRIVE TO THE DEALERSHIP. THE CONSUMER CONTACTED THE MANUFACTURER, BUT THEY PROVIDED NO ASSISTANCE, THEY JUST HUNG UP ON THE CONSUMER. *AK *J…
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THE CONSUMER WAS UNABLE TO HAVE THE MICROWAVE OVEN RECALL REPAIRS PERFORMED BECAUSE THE CLOSEST DEALERSHIP WAS TOO FAR FOR THEM TO SEND A SERVICE PERSON AND TOO FAR FOR THE CONSUMER TO DRIVE TO THE DEALERSHIP. THE CONSUMER CONTACTED THE MANUFACTURER, BUT THEY PROVIDED NO ASSISTANCE, THEY JUST HUNG UP ON THE CONSUMER. *AK *JB
CERTAIN MOTOR HOMES AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence & remedy
Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
Remedy: FLEETWOOD WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR FLEETWOOD AT 1-800-322-8216.
ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE OVENS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.
Consequence & remedy
Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR FLEETWOOD AT 1-800-629-8454.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
2001 Fleetwood Terry Problems, Complaints & Recalls | Skip That Year