2016 Fiat 500X

The contact owns a 2016 Fiat 500X. The contact stated upon making a complete stop at a traffic light, the vehicle vibrated. There was no warning light illuminated. The contact was able to continue driving. Additionally, the contact stated while driving 40-45 MPH, the vehicle experienced hard shifting from second to third gear. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed that three motor mounts were fractured and needed to be replaced. Additionally, the dealer diagnosed that the spark plugs, and an unknown seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not under recall, and the vehicle was out of warranty. The failure mileage was approximately 79,300.

I am being notified by Chrysler Fiat of a problem with oil consumption on my FIAT 500X. Since all the FIAT dealerships near me have closed, Chrysler is requiring me to: 1. Travel 1.5 hours to dealership. 2. Have an oil change performed at my expense. 3. Travel 1.5 hours home from dealership 4. Drive 1500 miles. 4. Travel 1.5 hours return to the dealership to verify oil consumption. If excessive consumption, engine will be replaced. (?) As stated by Customer Service. 5. Travel 1.5 hours home from dealership. They will not: A. Reimburse my time (8 hours total) approximately 6 hours drive time and 2 hours wait time. B. Pay for the oil change. Within the last month I have had an oil change. C. Pay for fuel for these trips, approximately 51 miles each way. Total of 200 miles. This is a manufacturing issue. All incurred expenses should be paid by Chrysler.

TL* THE CONTACT OWNS A 2016 FIAT 500X. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE, THE VEHICLE STARTED TO SHAKE WITH AN ABNORMAL SOUND COMING FROM THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A MALFUNCTION OF THE COOLING FAN ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. HELFMAN MASERATI OF HOUSTON (7720 KATY FWY # B, HOUSTON, TX 77024, (713) 533-6100) WAS CONTACTED AND INFORMED THE CONTACT THAT THEY MAY BRING THE VEHICLE TO THE DEALER FOR REPAIRS. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL AND THAT THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

TL* THE CONTACT OWNS A 2016 FIAT 500X. THE CONTACT STATED THAT WHILE STOPPED AT A LIGHT, THE VEHICLE STARTED SHAKING VIOLENTLY. THE VEHICLE WAS TAKEN TO FIAT OF MONTGOMERYVILLE (710 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936) WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED IN FEBRUARY OF 2021 WHILE THE VEHICLE WAS STOPPED AT A LIGHT, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE STARTED SHAKING. THE CONTACT STATED SHE TOOK THE VEHICLE BACK TO THE DEALER FIAT OF MONTGOMERYVILLE AS SHE HAD JUST HAD AN OIL CHANGE. THE MECHANIC DIAGNOSED THE VEHICLE AND STATED THAT AN ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE DEALER INFORMED HER OF TSB: 09-002-17 (ENGINE VIBRATION FELT IN THE STEERING WHEEL AND SEAT). THE TSB STATED THAT THE ENGINE MOUNTS NEEDED TO BE REPLACED. THE CONTACT WAS UPSET THAT THERE WAS A TSB AND NOT A RECALL WHICH MEANT SHE HAD TO PAY OUT OF POCKET AGAIN. THE CONTACT STATED THAT SHE ATTEMPTED TO NOTIFY THE MANUFACTURER BUT WAS INFORMED THAT THEY WERE UNABLE TO ASSIST. THE CUSTOMER CONSUMER LINE REPRESENTATIVE INFORMED HER THAT SHE COULD NOT FILE A COMPLAINT AND PROVIDED THE NUMBER TO NHTSA. THE FAILURE MILEAGE WAS 86,000.*DT

TL* THE CONTACT OWNS A 2016 FIAT 500X. THE CONTACT STATED WHILE AT A STANDSTILL, THE VEHICLE VIBRATED WITH ABNORMAL SOUNDS COMING FROM THE ENGINE COMPARTMENT, STEERING COLUMN, AND GEAR SHIFTER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FIAT OF MONTGOMERYVILLE (710 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936, (215) 855-9540) WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE MOUNT TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

VEHICLE CONSUMES EXCESSIVE OIL IN BETWEEN REGULAR OIL SERVICE WINDOWS. VEHICLE ALSO SHUTS OFF RANDOMLY WHILE IN MOTION WITH NO WARNING AT ALL. THIS SHUTDOWN ISSUE HAS OCCURRED ABOUT 6 TIMES IN ONE MONTH. OBVIOUSLY A BIG SAFETY ISSUE BECAUSE I NEED TO BRING THE CAR TO A COMPLETE STOP IN TRAFFIC TO SHIFT IT BACK INTO PARK TO TURN THE CAR ON AGAIN.

MY CAR DIDN'T START AND THEN FINALLY DID. WHILE DRIVING IT STALLED,ALL OF A SUDDEN I GOT CONTROL ENOUGH TO PARK AT WORK . WITH NO WARNING SIGNS I PROCEEDED TO CHANGE BATTERY AFTER WORK AND IT STILL WOULDN'T START THEN AFTER ATTEMPTING TO START WITH NEW BATTERY THE CAR WITH LOCK SYMBOL CAME OUT. STILL AT THIS POINT NO WARNING WAS GIVING AS I WAS DRIVING THIS CAR PERFECTLY FINE UNTIL THIS. ALL THIS WAS ON MAIN STREETS. I HAVE SMALL KIDS AND THIS IS NOT AN ACCIDENT THAT I WOULD EVER WANT WITH OR WITHOUT THEM BECAUSE OF A TECHNICAL ISSUE OF A CAR.

CAR WILL RANDOMLY TURN ITSELF OFF WHILE DRIVING. THIS HAS HAPPENED 3 TIMES (I CURRENTLY HAVE JUST OVER 70K MILES ON THE CAR). THERE ARE ALSO ELECTRICAL ISSUES (SEIZURE WARNING SHOULD COME WITH THIS CAR- THE TOUCH SCREEN RADIO WILL TURN ITSELF OFF AND ON CONTINUOUSLY WHILE DRIVING). AS WITH MOST OTHER COMPLAINTS, MY DRIVERS SIDE DOOR HANDLE CAME OFF AS WELL.

RECEIVED (2) RECALL NOTICES SO FAR ON MY 2016 500X EASY AWD, 1) FOR POWERTRAIN - CAR SHIFTS TO NEUTRAL UNEXPECTEDLY (WHICH MINE WAS DOING AT THE TIME) AND 2ND FOR ENGINE COOLING FAN MODULE (V54 - SERVICE ENGINE LIGHT APPEARS AND DRIVE MODE UNAVAILABLE) THIS I WAS NOT HAVING AN ISSUE WITH AT THAT TIME. BOTH TIMES, THE DEALER SAID MY CAR WAS NOT PART OF RECALL. 1ST RESOLVED DUE TO HIGH OIL CONSUMPTION, SO HAVE TO ADD A QRT OF OIL EVERY 2 WKS. UPDATED RECALL WAS SENT OUT ON OCT 2019 FOR ENGINE COOLING FAN, WHICH MY MAKE AND MODEL IS NOW INCLUDED. I NEVER RECVD THIS NOTICE BECAUSE DEALER REMOVED ME FROM THE DEALERCONNECT CLAIM GLOBAL RECALL SYSTEMS (GRS) AND VEHICLE INFORMATION SYSTEM (VIP) WHEN I CALLED 1ST TIME AS NOT APPLICABLE. MY CARS SERVICE ENGINE LIGHT CAME ON AUG 10, 2020 AND DRIVE MODE UNAVAILABLE ALERT, THROWING CODE P0481, INTENSE HEAT WAS COMING FROM ENGINE THOUGH TEMP GAUGE AT NORMAL LEVELS. I JUST HAPPENED TO FIND THE RECALL ONLINE WHILE TRYING TO FIND WHAT CODE MEANT. CALLED THE FIAT CHRYSLER AUTOMOBILE (FCA) RECALL ASSISTANCE CENTER THIS TIME INSTEAD OF DEALER AND THEY LOOKED UP MY VIN AND FOUND IT IS ONE THAT IS AFFECTED AND SCHEDULED THE APPT FOR ME WITH MY LOCAL DEALERSHIP. MY CONCERN IS THAT THE DEALER INSTRUCTION ON THE RECALL SPECIFICALLY SHOWS WHICH FAN MODULES HAVE BEEN AFFECTED (BU /FB MODULES ONLY) & WHAT TO LOOK FOR YET THE DEALER NEVER BOTHERED THE FIRST TIME, JUST DENIED ME OVER THE PHONE. WHO KNOWS WHAT KIND OF DAMAGE IT'S CAUSED AFTER ALL THIS TIME AND ALL THEY HAD TO DO WAS POP THE HOOD AND CHECK IF FAN MODULE HAS A PLASTIC HEAT SHIELD OR A METAL HEAT SHIELD WITH METAL TOP HAT IN CENTER OF MOTOR INSTEAD OF A PLASTIC CIRCLE IN CENTER OF MOTOR. THIS WOULD HAVE PREVENTED WHERE I AM NOW, UNABLE TO WORK (I AM A RIDESHARE DRIVER), LOSING MONEY AFTER AN ALREADY COSTLY PANDEMIC. NHTSA SITE DOESN'T SHOW THIS RECALL YET WITH VIN IN SYSTEM?