2005 Dodge Sprinter 2500

My 2005 Dodge Sprinter is subject to Dodge/Stellantis Recall T21 (Emissions Campaign – Reprogram Engine Control Unit (CA)). I have made repeated attempts to have T21 completed. Multiple Dodge/Stellantis service facilities I contacted do not have the required equipment to perform this campaign. The nearest facility I was able to locate with the proper equipment is in [XXX]. However, that facility is also unable to complete T21 because it cannot download/access the manufacturer-required software needed to perform the ECU reprogramming. I contacted Stellantis/Dodge Customer Care and Case # XXX was opened. Stellantis confirmed in writing that the case remains open and escalated and specifically acknowledged the “software download issue preventing completion of the recall.” During my follow-up, Stellantis stated that cases should not be suspended for more than 7-day increments and documented an urgent follow-up request. Approximately one month has now passed without an effective solution. I am ready and willing to have T21 completed, but there is currently no reasonably available facility capable of completing it. This is preventing me from completing the vehicle registration process in [XXX]. NHTSA’s VIN lookup also currently displays “0 Unrepaired Recalls” for this vehicle, while Dodge/Stellantis confirms that T21 requires completion. I am requesting that NHTSA review this discrepancy and the manufacturer’s inability to provide a workable remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2005 Dodge Sprinter with open emissions recall T21. I have contacted three authorized Dodge/Chrysler dealerships to have recall T21 completed. All three dealerships refused to perform the recall because they stated they do not have the required equipment to complete the ECU reprogramming. As a result, I am unable to have the open recall completed despite multiple attempts. The manufacturer is failing to provide a reasonable means to complete the recall. I request that NHTSA investigate this issue and require Stellantis to ensure that authorized dealerships have the necessary equipment to perform recall T21.

The contact owns a 2005 Dodge Sprinter 2500. The contact stated that the vehicle failed to start. The vehicle failed to restart. The check engine warning light was illuminated. The contact stated that he watched a YouTube video and changed the fuel pressure sensor, but the failure recurred. The contact checked the wire harness, which was fine and pristine. There was a perturbing section on the manifold, and the two wires were cut. The wire webbing was frayed due to rubbing. The local dealer was contacted, who informed him there were no recalls. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The failure mileage was approximately 252,858.

TL* THE CONTACT OWNS A 2005 DODGE SPRINTER. THE CONTACT STATED THAT BOTH HEADLIGHT BULBS HAD FAILED UPON ACTIVATION. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO WAS ABLE TO REPLACE THE HEADLIGHTS. THE CONTACT STATED THAT SOON AFTER THE INITIAL REPLACEMENT, THE HEADLIGHTS FAILED YET AGAIN. THE CONTACT THEN DECIDED TO REPLACE THE HEADLIGHTS HIMSELF AND DISCOVERED BURNT WIRING IN BOTH HEADLIGHT MANIFOLDS WHICH HE LINKED TO THE REPEATED FAILURE. AFTER THE CONTACT REPLACED BOTH HEADLIGHTS, THE CONTACT STATED THAT THE PASSENGER HEADLIGHT HAD FAILED YET AGAIN. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE WHERE THEY INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

TL* THE CONTACT OWNS A 2005 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR WAS UNABLE TO BE OPENED FROM THE INSIDE OR OUTSIDE THE VEHICLE. THE DEALER, MERCEDES-BENZ OF MIAMI (1200 NW 167TH STREET, MIAMI, FL 33169, (305)707-0147) WAS CONTACTED HOWEVER, THE CONTACT HAD NOT YET RECEIVED A CALLBACK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT. THE FAILURE MILEAGE WAS 228,976. INVALID VIN.

WE LOOSE POWER WHILE DRIVING. THE CAUSE IS THE FAILING OF THE TURBO RESONATOR. MERCEDES RECOMMENDS A PLASTIC REPLACEMENT PART FOR THE TURBO RESONATOR. WE HAVE REPLACED THREE OF THESE. THE PART IS TWO-PIECE AND THE SEAM FAILS. IT IS LOCATED BETWEEN THE RADIATOR AND THE ENGINE. IT'S HOT THERE. THERE IS AN ALUMINUM PART AVAILABLE THAT SEEMS TO FUNCTION WITHOUT PROBLEMS. I'VE CALLED MB AND THEY CAN'T DO ANYTHING FOR ME UNLESS I TAKE IT BACK TO THE DEALERS. I'VE NOT HEARD GOOD NEWS ABOUT OUR LOCAL DEALERSHIP AND DO HAVE A GREAT MECHANIC. I'D LIKE MB TO AT LEAST CONFIRM MY PROBLEM AND MANY OTHERS AS I READ THAT THIS PLASTIC PART HAS CAUSED PROBLEMS IN THE 2004, 2005, 2006, & 2007'S. IF THE PART FAILS, WE LOOSE POWER AND COULD BE REAR ENDED. ALSOWHAT MATERIAL ARE THEY USING IN THE 2008'S?? WOULD YOU PLEASE CHECK THE INTERNET ABOUT THE "TURBO RESONATOR" AND THINK OF A RECALL BEFORE SOMEONE DIES?

TL* THE CONTACT OWNS A 2005 DODGE SPRINTER 2500. THE CONTACT TOOK THE VEHICLE IN FOR AN OIL CHANGE WHERE IT WAS OBSERVED BY THE TECHNICIANS THAT THERE WAS EXCESSIVE CORROSION UNDER THE HOOD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HUNTINGTON BEACH CHRYSLER, DODGE, JEEP, RAM LOCATED ON 16701 BEACH BLVD, HUNTINGTON BEACH, CA) WHO INFORMED THE CONTACT TO REACH OUT TO THE MANUFACTURER TO FILE A CASE. THE VEHICLE WAS NOT REPAIRED FOR THE CORROSION. THE MANUFACTURER PROVIDED CASE NUMBER: 31763746 AND FORMS FOR THE CONTACT TO FILL OUT AND SUBMIT PICTURES. THE MANUFACTURER STATED THAT THEY WOULD GET BACK IN TOUCH WITH THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

THE PASSENGER PULLED THE SEAT BELT ACROSS HER AND CLICKED INTO THE END MOUNT PIECE. THE END MOUNT PIECE CAME BACK WITH THE SEAT BELT EXPOSING 2 CABLE PIECES THAT HAD BROKEN OFF THE MOUNTING PLATE. THIS SHOWED THAT THE 2 CABLES MUST HAVE BROKEN FROM FATIGUE OVER SOME TIME AND WOULD HAVE BEEN DISASTROUS IN THE EVENT OF AN ACCIDENT. THE DRIVER?S SIDE MOUNT WAS INSPECTED AND SHOWED NO FATIGUE OR FRAYING OF THE CABLES. I BROUGHT THE BROKEN END MOUNT PIECE TO THE ST CLAIR SHORES MI MERCEDES DEALER PARTS DEPARTMENT AND THE MOUNT PIECE DID NOT MATCH THE FACTORY INFORMATION. THE BROKEN END MOUNT COULD NOT BE LOCATED IN THE UNITED STATES AND HAD TO BE ORDERED FROM GERMANY. THIS VAN WAS ORIGINALLY BUILT IN GERMANY AS A DODGE SPRINTER AND MODIFIED BY ROADTREK CANADA INTO AN RV. HOWEVER THERE WAS NO INDICATION OF ANY MODIFICATION TO THE FRONT 2 SEATS OR SEAT BELTS. THE FRONT SEAT BELT HAVE MERCEDES PART NUMBER MARKINGS ON THEM.

THE TURBO RESONATOR CAME APART AND COMPLETELY SHUT DOWN THE TURBO, RESULTING IN COMPLETE LOSS OF POWER ON THE FREEWAY. VERY UNSAFE AND HAVE FOUND THAT THIS IS A COMMON PROBLEM, BUT DODGE WILL NOT DO ANYTHING ABOUT IT. A GOOGLE SEARCH ONLINE WILL ATLEAST TO THIS FACT AND IT IS VERY DANGEROUS. I WAS ON THE FREEWAY WHEN THIS HAPPENED AND WHEN YOU LOOSE ALL POWER AT ONCE IT MAKES FOR A VERY UNSAFE SITUATION FOR EVERYONE AROUND AND BEHIND YOU AS THERE IS NO WAY TO ACCELERATE TO GET TO THE SIDE OF THE ROAD, ONLY ABLE TO COAST. PLEASE MAKE SURE THIS PROBLEM IS DOCUMENTED. *TR *JS