IllustrationI HAVE A 2002 DODGE RAM 1500 TRUCK. THE DASHBOARD HAS SEVERAL CRACKS IN IT FROM ONE SIDE TO THE OTHER. I SAW ON THE NEWS THAT OTHER RAM TRUCK OWNERS HAVE THE SAME PROBLEM *KB
2002 Dodge RAM Quad Cab
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all RAM Quad Cab years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
340–25K
2925–50K
3950–75K
3375–100K
13100–150K
8150K+
156 reports with mileage · 50 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Structure. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
9 crash reports4 fire reports8 injury reports
What owners actually said
206 reports2009 THE REAR DOOR WIRING SHORTED DUE TO FAULTY DESIGN, AND SHORTED THE INSTRUMENT CLUSTER LEAVING THE VEHICLE WITHOUT ANY INSTRUMENTS READINGS, INSTRUMENTS LIGHTS OR A WAY TO DRIVE AT NIGHT. CURRENTLY THE BACK DOORS ACCESSORIES POWER DOORS LOCKS AND WINDOWS DON'T WORK AS THE PROBLEM HAS BEEN FOUND TO BE THE WIRING OF THE BACK …
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2009 THE REAR DOOR WIRING SHORTED DUE TO FAULTY DESIGN, AND SHORTED THE INSTRUMENT CLUSTER LEAVING THE VEHICLE WITHOUT ANY INSTRUMENTS READINGS, INSTRUMENTS LIGHTS OR A WAY TO DRIVE AT NIGHT. CURRENTLY THE BACK DOORS ACCESSORIES POWER DOORS LOCKS AND WINDOWS DON'T WORK AS THE PROBLEM HAS BEEN FOUND TO BE THE WIRING OF THE BACK DOORS WITH THIS FEATURE. THE WIRING BEGAN TO RUB AGAINST EACH OTHER EXPOSING WIRES THUS CREATING A SHORT TO THE INSTRUMENT CLUSTER AND LIGHTING SYSTEM. *TR
SIMULTANEOUS FAILURE OF THE INTER AND OUTER TIE RODS, UPPER AND LOWER BALL JOINTS ON A 2002 DODGE RAM 1500 QUAD CAB. THE VEHICLE HAS NEVER BEEN USE AS A WORK TRUCK, DRIVEN ON DIRT ROADS AND CURRENTLY HAS 120,000 HIGHWAY MILES. RACK AND PINION IS LEAKING OIL, AND NEEDS TO BE REPLACED IS COMING A PART. *TR
I JUST PURCHASED A 2002 DODGE 1500 QUAD CAB AND ABOUT A WEEK AFTER I BOUGHT IT THE DASH HAS CRACKED IN 3 DIFFERENT PLACES FROM WINDSHIELD TO FRONT OF DASH. I WAS CLEANING THE DASH AND DID NOT SEE ONE OF THE CRACKS AND CUT MY HAND ON IT. THEY HAVE VERY SHARP EDGES ON THEM. AT THIS TIME I HAVE NOT REPAIRED IT. *TR
THE DASH ON OUR 2002 DODGE RAM QUAD CAB IS CRACKED FROM THE WINDSHIELD TO THE OUTSIDE MOLDING. IF I WAS EVER IN AN ACCIDENT THE PIECES WOULD FLY OFF AND PASSENGERS AND DRIVER WOULD SUSTAIN SERIOUS INJURY OR DEATH. I CAN'T BELIEVE CHRYSLER CORP HAS NOT FIXED THIS KNOW PROBLEM. THEY NEED TO FIX THE PROBLEM AND BE HELD ACCOUNTABLE.…
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THE DASH ON OUR 2002 DODGE RAM QUAD CAB IS CRACKED FROM THE WINDSHIELD TO THE OUTSIDE MOLDING. IF I WAS EVER IN AN ACCIDENT THE PIECES WOULD FLY OFF AND PASSENGERS AND DRIVER WOULD SUSTAIN SERIOUS INJURY OR DEATH. I CAN'T BELIEVE CHRYSLER CORP HAS NOT FIXED THIS KNOW PROBLEM. THEY NEED TO FIX THE PROBLEM AND BE HELD ACCOUNTABLE. PLEASE PLEASE PLEASE MAKE THEM FIX IT. *TR
DASHBOARD (BADLY CRACKED). AT THIS POINT THE DASH ON THIS VEHICLE HAVE BEEN BREAKING OFF LIKE A WAFER COOKIE AND EXPOSING THE COMPONENTS UNDERNEATH A/C ,ELECTRICAL,STEERING COMPONENTS. *LN
THIS IS MY SECOND COMPLAINT FOR CRACKING/CRUMBLING DASHBOARDS ON 2002 DODGE RAM 1500 QUAD CAB. FIRST COMPLAINT WAS MADE FEB. 2009 WITH FAILURE DATE OF JULY 28, 2008, ODI ID NUMBER : 10259545. I HAVE NOT SEEN ANY INVESTIGATION REPORTS ONLY CLIMBING CONSUMER COMPLAINTS. I CAN'T BELIEVE THERE HAS BEEN NO PROGRESS. MY FINGERS ARE CR…
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THIS IS MY SECOND COMPLAINT FOR CRACKING/CRUMBLING DASHBOARDS ON 2002 DODGE RAM 1500 QUAD CAB. FIRST COMPLAINT WAS MADE FEB. 2009 WITH FAILURE DATE OF JULY 28, 2008, ODI ID NUMBER : 10259545. I HAVE NOT SEEN ANY INVESTIGATION REPORTS ONLY CLIMBING CONSUMER COMPLAINTS. I CAN'T BELIEVE THERE HAS BEEN NO PROGRESS. MY FINGERS ARE CROSSED SOMETHING WILL HAPPEN SOON. *TR
DRIVING DOWN THE ROAD AND HIT A POTHOLE. THE DASHBOARD CRACKED IN SEVERAL PLACES AND PART OF THE VENT FELL DOWN. *TR
MY 2002 DODGE RAM 1500 HAD A SEVERE FRONT END IMPACT , THE AIR BAGS DID NOT DEPLOY., RESULTING IN MY NECK BREAKING AND MY WIFE BEING INJURED . THE SEAT BELTS WERE IN USE ON BOTH OF US. *TR
TL*THE CONTACT OWNS A 2002 DODGE RAM 3500 QUAD. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKING FROM THE WINDSHIELD TO THE MOLDING. THE CONTACT WAS CUT ON THE FINGER WHEN THE DASHBOARD CAVED IN AND HE ATTEMPTED TO PULL IT BACK OUT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE DASHB…
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TL*THE CONTACT OWNS A 2002 DODGE RAM 3500 QUAD. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKING FROM THE WINDSHIELD TO THE MOLDING. THE CONTACT WAS CUT ON THE FINGER WHEN THE DASHBOARD CAVED IN AND HE ATTEMPTED TO PULL IT BACK OUT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE DASHBOARD WOULD BE REPLACED AT HIS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 160,000. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE02096 · Rear Axle Failure
Opened Dec 26, 2002 · Closed May 15, 2003
Status: closed (inferred from source dates) · Power Train:axle Assembly; Power Train:driveline:differential Unit
SEE ATTACHED REPORT.
Additional source detail variants (2)
Power Train:axle Assembly
SEE ATTACHED REPORT.
Power Train:driveline:differential Unit
SEE ATTACHED REPORT.