Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
390–25K
4625–50K
3050–75K
2275–100K
20100–150K
22150K+
179 reports with mileage · 104 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 109 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 51 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
8 crash reports12 fire reports4 injury reports
What owners actually said
283 reports
Mileage unknown · Jan 17, 2014
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000(STEERING) HAS SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR AT LEAST ANOTHER YEAR BECAUSE THE MANUFACTURER WAS ONLY ISSUING ONE REPAIR KIT PER WEEK. THE MANUFACTURER WAS NOT NO…
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000(STEERING) HAS SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR AT LEAST ANOTHER YEAR BECAUSE THE MANUFACTURER WAS ONLY ISSUING ONE REPAIR KIT PER WEEK. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10560339
Mileage unknown · Jan 16, 2014
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE CONTACT ATTEMPTED TO HAVE THE REMEDY PERFORMED HOWEVER, THE PART WAS UNAVAILABLE. THE DEALER WAS NOT ABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT …
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE CONTACT ATTEMPTED TO HAVE THE REMEDY PERFORMED HOWEVER, THE PART WAS UNAVAILABLE. THE DEALER WAS NOT ABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10560227
31,100 miles · Jan 15, 2014
EnginePower Train
WHILE DRIVING ON THE HIGHWAY TRAFFIC AHEAD WAS COMING TO A STOP BECAUSE OF A TRUCK MAKING A LEFT HAND TURN I APPLIED THE BRAKES AND THE ENGINE CONTINUED TO STAY AT THE SAME SPEED.I AVOIDED AN ACCIDENT BY SHIFTING INTO NEUTRAL AND NOTICED THAT THE ENGINE WAS RUNNING AT 1,800 RPM.I THEN PUT THE TRUCK INTO DRIVE WITH THE BRAKES APP…
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WHILE DRIVING ON THE HIGHWAY TRAFFIC AHEAD WAS COMING TO A STOP BECAUSE OF A TRUCK MAKING A LEFT HAND TURN I APPLIED THE BRAKES AND THE ENGINE CONTINUED TO STAY AT THE SAME SPEED.I AVOIDED AN ACCIDENT BY SHIFTING INTO NEUTRAL AND NOTICED THAT THE ENGINE WAS RUNNING AT 1,800 RPM.I THEN PUT THE TRUCK INTO DRIVE WITH THE BRAKES APPLIED AND IT STARTED TO DOWNSHIFT THE TRANSMISSION VERY HARD. THIS OCCURRED SEVERAL OTHER TIMES AS I DROVE HOME. I TOOK THE TRUCK TO THE DEALER THE NEXT MORNING AND HAD IT SERVICED FOR A RECALL AND THE PROBLEM OF A STUCK THROTTLE WHICH I THOUGHT TO BE THE PROBLEM.I WAS CALLED BACK TO PICK UP THE TRUCK ON 1/10/2014 AND IMMEDIATELY HAD THE SAME PROBLEM LATER THAT DAY. I TOOK THE TRICK BACK TO THE DEALER ON 1/13/2014 AND HAVE YET TO RECEIVE AN ANSWER TO THE PROBLEM ONLY THAT THEY CAN NOT FIND A PROBLEM WITH IT. THIS CONCERNS ME VERY MUCH AS THIS CONDITION COULD AND WILL IN THE FUTURE CAUSE AN ACCIDENT,INJURY OR DEATH SHOULD IT OCCUR AGAIN. *TR
NHTSA ODI #10560086
31,000 miles · Jan 15, 2014
Service BrakesVehicle Speed Control
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE FAILED TO RESPOND TO BRAKING ATTEMPTS. THE CONTACT STATED THAT HE HAD TO PLACE THE VEHICLE IN NEUTRAL IN ORDER FOR THE BRAKES ENGAGE. IN ADDITION, THE ENGINE RPMS WERE EXCESSIVELY HIGH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BU…
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE FAILED TO RESPOND TO BRAKING ATTEMPTS. THE CONTACT STATED THAT HE HAD TO PLACE THE VEHICLE IN NEUTRAL IN ORDER FOR THE BRAKES ENGAGE. IN ADDITION, THE ENGINE RPMS WERE EXCESSIVELY HIGH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT NO CAUSE FOR THE FAILURE WAS DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. UPDATED 04/14/14*LJ UPDATED 04/22/14
NHTSA ODI #10560035
48,000 miles · Jan 15, 2014
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500 HD. THE CONTACT WAS DRIVING 30 MPH WHEN THE LEFT SIDE TIE ROD END SNAPPED AND CAUSED THE LEFT SIDE OF THE VEHICLE TO COLLAPSE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE …
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500 HD. THE CONTACT WAS DRIVING 30 MPH WHEN THE LEFT SIDE TIE ROD END SNAPPED AND CAUSED THE LEFT SIDE OF THE VEHICLE TO COLLAPSE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. ..UPDATED 02-28-14 *BF UPDATED 03/18/2014 *JS
NHTSA ODI #10560027
1,600 miles · Jan 8, 2014
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT THE DEALER WOULD RECEIVE ONE PART EVERY SEVEN DAYS AND THAT THE CONTACT WOULD NEED TO SCHEDULE AND APPOINTMENT FOR RECALL REPAIRS. THE…
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT THE DEALER WOULD RECEIVE ONE PART EVERY SEVEN DAYS AND THAT THE CONTACT WOULD NEED TO SCHEDULE AND APPOINTMENT FOR RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10559046
Mileage unknown · Jan 6, 2014
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A DATE OF AVAILABILITY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10558678
18,000 miles · Jan 6, 2014
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE MAKING A TURN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THAT THE PART NEEDED FO…
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE MAKING A TURN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE WOULD NOT BECOME AVAILABLE FOR APPROXIMATELY THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. UPDATED 02/11/14*LJ THE CONSUMER STATED THE FAILURE OF THE STEERING OCCURRED WHILE DRIVING 20-25 MPH ON CURVED ROADS. WHEN HE MADE A RIGHT TURN, THE STEERING LOCKED-UP AND THE VEHICLE DRIFTED INTO ONCOMING TRAFFIC LANE. THE CONSUMER ALMOST HAD TO COME TO A COMPLETE STOP IN ORDER FOR THE STEERING TO UN-LOCK. THE DEALER INFORMED IT WOULD BE 3-4 MONTHS, BEFORE THE VEHICLE COULD BE REPAIRED, DUE TO LACK OF PARTS.
NHTSA ODI #10558623
2,200 miles · Dec 24, 2013
Power TrainSteering
I HAVE A 2012 RAM 2500 HEAVY DUTY AND MY LEFT FRONT AXLE SEAL STARTED LEAKING. THE DEALER FIXED IT. NOW 11 MONTH LATTER IT LEAKED AGAIN . THEY REPLACED IT AS WARRANTY. NOW ONE WEEK LATTER STARTED LEAKING AGAIN. DEALER STILL DOES NOT KNOW WHAT IS GOING ON. *TR
NHTSA ODI #10557188
13,970 miles · Dec 18, 2013
Steering
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE IN REVERSE AT APPROXIMATELY 1 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE OUTER TIE ROD WAS FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) B…
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TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE IN REVERSE AT APPROXIMATELY 1 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE OUTER TIE ROD WAS FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL BECAUSE THE DEALER HAD PERFORMED MODIFICATIONS PRIOR TO THE VEHICLE BEING PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,970.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
Consequence & remedy
Consequence: This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Remedy: Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence & remedy
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Additional source detail variants (2)
Fuel System, Diesel
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Engine And Engine Cooling:engine:diesel
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Consequence & remedy
Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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