TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTI…
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TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10637232
Mileage unknown · Sep 11, 2014
Steering
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10632494
Mileage unknown · Aug 26, 2014
Steering
HAVE BEEN UNSUCCESSFUL IN GETTING NHTSA 13V-529 RECALL DONE ON MY TRUCK. I HAVE BEEN PUT OFF BY THE CARSON VALLEY NEVADA DEALERSHIP SINCE APRIL 2014. *TR
NHTSA ODI #10628535
Mileage unknown · Aug 21, 2014
Steering
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CO…
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TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10627111
Mileage unknown · Aug 13, 2014
Steering
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT CALLED THE DEALER THREE MONTHS AGO TO HAVE THE RECALL REPAIR COMPLETED ON THE VEHICLE AND WAS RECENTLY ADVISED THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAIL…
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TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT CALLED THE DEALER THREE MONTHS AGO TO HAVE THE RECALL REPAIR COMPLETED ON THE VEHICLE AND WAS RECENTLY ADVISED THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10621958
70,000 miles · Aug 12, 2014
Steering
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND COMING TO A STOP TO MAKE A TURN, A LOUD ABNORMAL NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. ADDITIONALLY, THE STEERING WHEEL BEGAN TO VIBRATE. THE CONTACT STATED THAT THE PART NEEDED FOR NHTSA CAMPAIGN ID NUMBER: 13V529…
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TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND COMING TO A STOP TO MAKE A TURN, A LOUD ABNORMAL NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. ADDITIONALLY, THE STEERING WHEEL BEGAN TO VIBRATE. THE CONTACT STATED THAT THE PART NEEDED FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #10621842
Mileage unknown · Aug 11, 2014
Steering
2010 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE DEFECTIVE TIE ROD ASSEMBLY RECALL REPAIRS. *SMD THE CONSUMER STATED HE CALLED THE DEALER IN JAN 2014, TO MAKE AN APPOINTMENT TO HAVE THE DEFECTIVE TIE ROD REPLACED. HOWEVER, HE WAS PLACED ON A WAITING LIST, BECAUSE THE PARTS WERE NOT AVAILABLE. AS OF JULY 11, 2014, THE CO…
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2010 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE DEFECTIVE TIE ROD ASSEMBLY RECALL REPAIRS. *SMD THE CONSUMER STATED HE CALLED THE DEALER IN JAN 2014, TO MAKE AN APPOINTMENT TO HAVE THE DEFECTIVE TIE ROD REPLACED. HOWEVER, HE WAS PLACED ON A WAITING LIST, BECAUSE THE PARTS WERE NOT AVAILABLE. AS OF JULY 11, 2014, THE CONSUMER IS STILL ON THE WAITING LIST. *JB
NHTSA ODI #10619579
Mileage unknown · Aug 7, 2014
Steering
WE RECEIVED A RECALL NOTICE FOR OUR 2010 DODGE RAM 2500 TRUCK THE END OF DECEMBER 2013. IT STATED THE LEFT TIE ROD BALL STUD MAY BE FAULTY. WE HAVE BEEN TRYING TO HAVE IT REPLACE AS INSTRUCTED SINCE 1/6/14 WITH NO LUCK. THE DEALERS IN WICKENBURG AND AVONDALE, ARIZONA STATE THE PARTS ARE NOT AVAILABLE. WE HAVE BEEN WAITING 8 MONT…
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WE RECEIVED A RECALL NOTICE FOR OUR 2010 DODGE RAM 2500 TRUCK THE END OF DECEMBER 2013. IT STATED THE LEFT TIE ROD BALL STUD MAY BE FAULTY. WE HAVE BEEN TRYING TO HAVE IT REPLACE AS INSTRUCTED SINCE 1/6/14 WITH NO LUCK. THE DEALERS IN WICKENBURG AND AVONDALE, ARIZONA STATE THE PARTS ARE NOT AVAILABLE. WE HAVE BEEN WAITING 8 MONTHS TO HAVE THE PROBLEM ADDRESSED. IF SOMETHING HAPPENS DUE TO THE SHORTAGE OF PARTS WE WILL FOLLOW UP WITH LEGAL ACTION AS IT LOOKS LIKE IT WILL BE OUR ONLY CHOICE AS THE MANUFACTURES IS NOT MAKING PARTS AVAILABLE IN A TIMELY MANNER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10619556
Mileage unknown · Aug 7, 2014
Steering
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10619501
45,000 miles · Jul 31, 2014
SteeringSuspensionCrash
I WAS DRIVING ON ALBERT PIKE (GARLAND COUNTY ARKANSAS) WHEN I LOST CONTROL OF THE STEERING AND RAN OFF THE ROAD OVER THE SIDEWALK. I PROMPTLY CALLED THE DEALERSHIP ([XXX]) AND FOUND OUT THERE WAS A RECALL NOTICE ON THE TIE ROD END. WHICH I NEVER RECEIVED. THE DEALERSHIP TOWED THE VEHICLE IN AND IT WAS REPAIRED A COUPLE DAYS L…
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I WAS DRIVING ON ALBERT PIKE (GARLAND COUNTY ARKANSAS) WHEN I LOST CONTROL OF THE STEERING AND RAN OFF THE ROAD OVER THE SIDEWALK. I PROMPTLY CALLED THE DEALERSHIP ([XXX]) AND FOUND OUT THERE WAS A RECALL NOTICE ON THE TIE ROD END. WHICH I NEVER RECEIVED. THE DEALERSHIP TOWED THE VEHICLE IN AND IT WAS REPAIRED A COUPLE DAYS LATER. IN JUNE OF 2014 I WAS DRIVING DOWN 70 EAST (GARLAND COUNTY ARKANSAS) AND STARTED TO LOOSE THE ABILITY TO STEER PROPERLY BECAUSE OF A MASSIVE WOBBLE IN THE FRONT END. I TOOK THE TRUCK INTO AMERICA TIRE AND WHEELS. THEY PUT THE TRUCK ON THE LIFT AND THE FRONT WHEELS WERE SO LOOSE THAT YOU COULD WOBBLE THE TIRE BACK AND FORTH APPROX. THREE INCHES. I AGAIN TOOK MY TRUCK TO [XXX] TO FIND OUT THERE WAS A RECALL ON THE RECALL. ONCE AGAIN, WE NEVER RECEIVED ANY NOTIFICATION. AT THIS TIME I HAD NEW SET OF TIRES WHICH HAD 14000 MILES ON THEM AND THE RIGHT FRONT WAS WORN THROUGH THE WEAR BARS AND THE LEFT FRONT WAS SEVERELY CUPPED. I SPOKE WITH THE DODGE CUSTOMER SERVICE AND THE DEALERSHIP AND THEY REFUSED TO REPLACE OR PROVIDE ANY COMPENSATION FOR THE TIRE. THEY SAID THE FRONT RECALLS HAD NOTHING TO DO WITH THE TIRE WEAR. THEY. DODGE, HAD ALREADY PUT MY LIFE AND THE LIFE'S OF OTHERS IN JEOPARDY, BY THIS ISSUE AND BY NOT NOTIFYING US OF THE TWO RECALLS UNTIL AFTER THERE WAS AN INCIDENT. I FEEL LIKE THE MANUFACTURER AND THE DEALER, THERE DIRECT REPRESENTATIVE, SHOULD BE HELD RESPONSIBLE AND ARE LIABLE FOR ALL REPAIRS INVOLVED WITH THIS RECALL. I COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE. DODGE NEEDS TO BACK THE PRODUCTS THEY ARE SELLING TO THE PUBLIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence & remedy
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Additional source detail variants (2)
Fuel System, Diesel
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Engine And Engine Cooling:engine:diesel
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Consequence & remedy
Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.
Consequence & remedy
Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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