I PARKED MY VEHICLE, TURNED IT OFF WENT INSIDE FOR A FEW MINUTES. CAME OUT STARTED IT UP. WITH MY FOOT ON THE BRAKE, I TRIED TO PUT IT IN GEAR (AUTOMATIC TRANSMISSION) WOULD NOT GO IN GEAR THE SHIFTER WOULDN'T MOVE. I TRIED A FEW MORE TIMES AND IT FINALLY WENT INTO GEAR. THIS HAS HAPPENED 2 TIMES ON THE SAME DAY ON 3 DIFFERENT D…
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I PARKED MY VEHICLE, TURNED IT OFF WENT INSIDE FOR A FEW MINUTES. CAME OUT STARTED IT UP. WITH MY FOOT ON THE BRAKE, I TRIED TO PUT IT IN GEAR (AUTOMATIC TRANSMISSION) WOULD NOT GO IN GEAR THE SHIFTER WOULDN'T MOVE. I TRIED A FEW MORE TIMES AND IT FINALLY WENT INTO GEAR. THIS HAS HAPPENED 2 TIMES ON THE SAME DAY ON 3 DIFFERENT DAYS.
NHTSA ODI #10746405
48,000 miles · Aug 4, 2015
Unknown Or Other
I BOUGHT A 2010 DODGE RAM IN 2012 . THE TRUCK HAD 48,XXX MILES ON IT . THE PINION NUT AND TIE-ROD HAD FAILED AND THE REPAIRS MADE . IN EARLY 2015 THE PINION NUT FAILED AGAIN , CAUSING ME TO ALMOST LOOSE CONTROL OF THE TRUCK AND CRASH . THE REPAIRS WERE AGAIN MADE . WHEN I HEARD ABOUT THE LAWSUIT AGAINST CHRYSLER FIAT I CALLED TH…
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I BOUGHT A 2010 DODGE RAM IN 2012 . THE TRUCK HAD 48,XXX MILES ON IT . THE PINION NUT AND TIE-ROD HAD FAILED AND THE REPAIRS MADE . IN EARLY 2015 THE PINION NUT FAILED AGAIN , CAUSING ME TO ALMOST LOOSE CONTROL OF THE TRUCK AND CRASH . THE REPAIRS WERE AGAIN MADE . WHEN I HEARD ABOUT THE LAWSUIT AGAINST CHRYSLER FIAT I CALLED THEM TO CHECK IF MY TRUCK WOULD BE ONE THAT WAS ON THE BUYBACK LIST . I WAS TOLD THAT THAT TRUCKS WITH THE PINION NUT WERE , AFTER BEING PUT ON HOLD I WAS TOLD MY TRUCK WASN'T IN THE BRACKET FOR THE RIGHT PINION NUT FAILURE . THE LADY THEN STATED THAT THE TIE-RODS WERE ANOTHER CASE FOR BUY BACK . WHEN TOLD MY TRUCK HAD THAT REPAIR SHE STATED ITS ANOTHER TIE-ROD RECALL . WHEN ASKED WHAT WERE THE CORRECT FAILURES AND RECALLS SHE STATED SHE COULD NOT GIVE ME THAT INFORMATION . WHY IS IT THEY ARE BEING FORCED TO BUY BACK THESE VEHICLES BUT MAKE EXCUSES WHEN IT COMES TIME TOO . I AM SCARED TO DRIVE THIS TRUCK . IF AND WHEN I HAVE TO DRIVE OR TRAVEL FAR I WILL RENT A CAR .
NHTSA ODI #10746064
79,500 miles · Aug 3, 2015
SteeringUnknown Or Other
WHILE EXITING OFF ROUTE 37, MY VEHICLE COMPLETELY SHUT DOWN. THIS IS THE SECOND TIME THIS HAS OCCURRED THE LAST BEING AUGUST 1, 2015. I CHECKED THE BATTERY CABLES BOTH TIMES AND THEY ARE STILL TIGHT. I HAD TO PUT THE VEHICLE IN PARK TO START BACK UP.
NHTSA ODI #10745815
76,000 miles · Jul 27, 2015
Power TrainUnknown Or Other
REAR AXLE WAS MAKING LOUD NOISES, TURNED OUT I HAD TO REPLACE THE BEARINGS IN THE REAR AXLE. COST ME OVER 1100.00, WAS TOLD ITS VERY STRANGE FOR A TRUCK WITH ONLY 76K MILES TO NEED THIS DONE. I ALSO HAD THE REAR DIFF SERVICED BY A DEALER 6 MONTHS PRIOR WITH NO INDICATION FROM THEM OF ANY ISSUES.
NHTSA ODI #10743849
Mileage unknown · Dec 11, 2013
Unknown Or Other
I'M FILING A COMPLAINT AS TO HOW SOME DEALERS ARE NOT TAKING THE RECALL SERIOUSLY THAT WAS ISSUED FOR THE DODGE RAM TRUCKS. THE DEALERSHIP IN PARTICULAR WAS HAYES CHRYSLER IN DULUTH GA. THE SERVICE REPRESENTATIVE ([XXX]) WAS RUDE AND PUT THE REPAIR OFF FOR AN ADDITIONAL MONTH FROM TODAY'S DATE. IF THE RECALL IS SERIOUS ENOUGH TO…
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I'M FILING A COMPLAINT AS TO HOW SOME DEALERS ARE NOT TAKING THE RECALL SERIOUSLY THAT WAS ISSUED FOR THE DODGE RAM TRUCKS. THE DEALERSHIP IN PARTICULAR WAS HAYES CHRYSLER IN DULUTH GA. THE SERVICE REPRESENTATIVE ([XXX]) WAS RUDE AND PUT THE REPAIR OFF FOR AN ADDITIONAL MONTH FROM TODAY'S DATE. IF THE RECALL IS SERIOUS ENOUGH TO BE ISSUED THEN THE DEALERSHIPS SHOULD MAKE AN EFFORT TO TAKE CARE OF THE SAFETY ISSUE IN A TIMELY MANNER AND AT LEAST SHOW SOME PROFESSIONALISM, RATHER THAN SHOWING THE CUSTOMER THEY DON'T WANT OR CARE TO COMPLETE THE WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10555716
Mileage unknown · Sep 24, 2013
Unknown Or Other
I RECEIVED A RECALL ON MY DODGE TRUCK. I HAVE BEEN TO THE DEALERSHIP, EAST TENNESSEE DODGE, CROSSVILLE, TN. IT HAS BEEN SEVERAL MONTHS NOW. I DO HAVE A VIBRATION IN THE REAR END OF THE TRUCK. DODGE CUSTOMER ASSISTANCE CENTER REGARDING YOUR 2010 DODGE RAM. I AM SORRY TO LEARN OF THE INCONVENIENCE YOU HAVE EXPERIENCED. THE DEALERS…
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I RECEIVED A RECALL ON MY DODGE TRUCK. I HAVE BEEN TO THE DEALERSHIP, EAST TENNESSEE DODGE, CROSSVILLE, TN. IT HAS BEEN SEVERAL MONTHS NOW. I DO HAVE A VIBRATION IN THE REAR END OF THE TRUCK. DODGE CUSTOMER ASSISTANCE CENTER REGARDING YOUR 2010 DODGE RAM. I AM SORRY TO LEARN OF THE INCONVENIENCE YOU HAVE EXPERIENCED. THE DEALERSHIP WAS CORRECT, THE PARTS ARE NOT AVAILABLE FOR THE N08 RECALL. WHAT I CAN DO FOR YOU TODAY IS ESCALATE YOUR CASE TO THE SPECIAL TRACKING DEPARTMENT AND THEY WILL NOTIFY YOU WHEN THE PART IS AVAILABLE. LINDA, CUSTOMER ASSISTANCE CENTER. REFERENCE NUMBER: 23976379 HE TORE OF THE BOTTOM OF THE RECALL AND THREW IT AWAY. HE SAID THAT HE DID NOT HAVE THE PARTS TO CONDUCT THE RECALL. HE SAID THAT I WOULD RECEIVE ANOTHER NOTICE. HE WAS THAT SHORT, TO THE POINT, AND WENT BACK TO DOING SOMETHING ELSE. MY VIN:1D7RB1GT2AS[XXXX]. MILES: 26,636. SUBJECT: SAFETY RECALL N08 / NHTSA 13V-038 - REAR AXLE PINION NUT. I SHOWED UP AT THE DEALERSHIP EARLIER THIS YEAR, WHEN THE RECALL CAME OUT. THE SERVICE MANAGER TORE OFF THE BOTTOM OF THE RECALL, AND THREW IT AWAY. HE STATED "WE ARE AWARE OF THE RECALL, BUT THERE ARE NO PARTS AVAILABLE".. HE SAID THAT I WOULD BE NOTIFIED AGAIN. IT HAS BEEN SEVERAL MONTHS NOW. ARE THE PARTS AVAILABLE; I DO HAVE A VIBRATION IN THE REAR END. DO YOU RECOMMEND THAT I ACTUALLY CONTACT DODGE CHRYSLER CUSTOMER SERVICE DIRECTLY, TO RESOLVE THIS ISSUE? REGARDS, S. AT THIS POINT, I WOULD NOT RECOMMEND EAST TENNESSEE DODGE (CROSSVILLE, TN) TO ANYONE! SERVICE OR SALES VIN: [XXXX] MILEAGE: 26636 SERVICING DEALER: EAST TENNESSEE DODGE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #10545259
24,000 miles · Jul 25, 2012
Power TrainUnknown Or Other
I NOTICED THE VEHICLE MAKING A HUMMING/RUBBING SOUND COMING FROM THE REAR END WHEN MOVING 20-35MPH AND COMING TO A STOP. I PARKED THE VEHICLE UNTIL I WAS ABLE TO GET IT TO THE DEALERSHIP, SO THE TECHNICIAN COULD TEST DRIVE AND LOCATE THE PROBLEM. UPON HIS INITIAL LEAVING HE HEARD NOTHING SO HE PROCEEDED TO PICK UP THE SPEED TO …
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I NOTICED THE VEHICLE MAKING A HUMMING/RUBBING SOUND COMING FROM THE REAR END WHEN MOVING 20-35MPH AND COMING TO A STOP. I PARKED THE VEHICLE UNTIL I WAS ABLE TO GET IT TO THE DEALERSHIP, SO THE TECHNICIAN COULD TEST DRIVE AND LOCATE THE PROBLEM. UPON HIS INITIAL LEAVING HE HEARD NOTHING SO HE PROCEEDED TO PICK UP THE SPEED TO 55MPH TO CHECK FOR VIBRATION IN A NEUTRAL COAST DOWN. UPON REACHING 45MPH THE DRIVE-SHAFT COMPLETELY SNAPPED AND SEPARATED FROM THE REAR END ASSEMBLY, RESULTING IN THE REAR END COMPLETELY LOCKING UP AND SENDING THE TRUCK SPINNING OUT OF CONTROL AND THE DRIVE SHAFT SWINGING VIOLENTLY UNDERNEATH THE TRUCK UNTIL THE TRUCK CAME TO REST IN THE MIDDLE OF THE ROAD. UPON FURTHER INSPECTION WHEN THE TRUCK WAS TOWED BACK TO THE DEALERSHIP THE TECHNICIAN NOTICED THE RACK AND PINION ASSEMBLY COMPLETELY UNTHREADED ITSELF FROM THE DRIVESHAFT RESULTING IN A CATASTROPHIC FAILURE OF THE REAR END. AS A RESULT IT COMPLETELY DESTROYED THE GEARS AND COMPONENTS WITHIN THE REAR END HOUSING INCLUDING DEEP GASHES INTO THE HOUSING ITSELF RENDERING IT UNSAFE TO RE-BUILD ON. THE DEALERSHIP HAS SINCE ORDERED A WHOLE NEW REAR END ASSEMBLY TO BE PURCHASED AND PLACED ON THE TRUCK AND CURRENTLY WAITING ON PARTS AS I WRITE THIS LETTER. *TR
NHTSA ODI #10467683
Mileage unknown · Jul 29, 2011
Unknown Or Other
AS YOU'RE DRIVING, REGARDLESS OF WHERE-WHEN YOU COME ACROSS A BUMP IN THE ROAD, HOLE, SPEED BUMP, RAILROAD TRACKS, ETC.; THE ENTIRE FRONT END OF THE TRUCK JUMPS. THE STEERING WHEEL MOVES COMPLETELY FROM YOUR HANDS. THIS HAS CAUSED SEVERAL VERY CLOSE ENCOUNTERS WHILE DRIVING DOWN THE HIGHWAY. THE TRUCK JUMPS AND SHIMMIES FROM SID…
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AS YOU'RE DRIVING, REGARDLESS OF WHERE-WHEN YOU COME ACROSS A BUMP IN THE ROAD, HOLE, SPEED BUMP, RAILROAD TRACKS, ETC.; THE ENTIRE FRONT END OF THE TRUCK JUMPS. THE STEERING WHEEL MOVES COMPLETELY FROM YOUR HANDS. THIS HAS CAUSED SEVERAL VERY CLOSE ENCOUNTERS WHILE DRIVING DOWN THE HIGHWAY. THE TRUCK JUMPS AND SHIMMIES FROM SIDE TO SIDE. THIS HAPPENS EVERY TIME YOU DRIVE, REGARDLESS OF THE SPEED. THE CAR DEALER SAID IT WAS A RESULT OF LEAKAGE IN THE SEALS WITH THE SHOCKS. HOWEVER, THERE IS STILL A PROBLEM. *TR
Chrysler (FCA US LLC) is recalling certain 2009-2012 Dodge Ram 1500 trucks currently, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Exposure to environmental conditions such as water mixed with road salt may cause the front fuel tank strap frame "T-Slot" bracket to corrode, possibly causing the fuel tank to drop and make contact with the ground.
Consequence & remedy
Consequence: If the fuel tank were to drop and contact the ground, a fuel leak may result. Additionally, in the event of a crash, the fuel tank may not remain secured to the vehicle, possibly causing a fuel leak. A fuel leak in the presence in an ignition source, can increase the risk of a fire.
Remedy: Chrysler will notify owners and dealers will bolt a bracket reinforcement to the frame, free of charge. The recall began May 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U04.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009 Chrysler Aspen trucks manufactured from January 3, 2008, through December 18, 2008; and model year 2009 Dodge Durango trucks manufactured from January 3, 2008, through December 18, 2008. The rear axle pinion nut may loosen due to an undersized pinion spline that can allow relative motion between the nut and companion flange.
Consequence & remedy
Consequence: If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Remedy: On November 7, 2013 Chrysler notified owners that dealers would install a pinion nut retainer, free of charge. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N08.
Chrysler is recalling certain model year 2009-2010, Ram 1500 and Dodge Dakota trucks, manufactured from July 1, 2009, through November 30, 2009, because the rear axle pinion nut may loosen due to a lack of adhesive.
Consequence & remedy
Consequence: If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Remedy: Chrysler will notify owners, and dealers will install a pinion nut retainer, free of charge. The recall began on June 17, 2013. Owners may contact Chrysler at 1-800-247-9753.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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