TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE ABNORMALLY PULLED TO THE RIGHT. AS A RESULT, THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE BACK AND NECK. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE CONTACT HAD ALSO RECE…
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TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE ABNORMALLY PULLED TO THE RIGHT. AS A RESULT, THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE BACK AND NECK. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE CONTACT HAD ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) BUT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.
NHTSA ODI #10563761
Mileage unknown · Feb 3, 2014
Power Train
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT THE PART NEEDED TO COMPLETE NHTSA CAMPAIGN ID NUMBER 12V474000 (POWER TRAIN) WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10562642
30,000 miles · Feb 1, 2014
Power Train
I RECEIVED A PINION NUT RECALL NOTICE IN ABOUT JANUARY OF 2013. AS OF NOW BOTH DEALERSHIPS THAT I HAVE CONTACTED MULTIPLE TIMES ARE UNABLE TO ADDRESS THIS ISSUE. THEIR REASON IS THAT PARTS ARE NOT AVAILABLE TO FIX THIS RECALL. IT HAS BEEN ABOUT A YEAR SINCE THE FIRST NOTICE. THIS IS UNACCEPTABLE. *TR
NHTSA ODI #10562515
Mileage unknown · Jan 9, 2014
Power Train
I HAVE BEEN WAITING OVER 7 MONTHS FOR A RECALL FIX ON THE REAR AXLE PINION NUT. I AM BEING TOLD REPEATEDLY THAT THE PARTS ARE UNAVAILABLE. *TR
NHTSA ODI #10559135
30,000 miles · Dec 28, 2013
Power TrainCrash
ON DECEMBER 26 I WAS DRIVING ON THE HIGHWAY AT ABOUT 55 MPG WHEN I HEARD A LOUD NOISE AND JUST AFTER THAT MY BACK WHEELS LOCKED UP LEAVING ME STICK IN THE MIDDLE OF THE HIGHWAY AT THIS TIME I ALSO WAS PULLING A CAR TRAILER WITCH MADE IT A LOT MORE DANGEROUS AS A MAN DRIVING A TRUCK STOPPED TO HELP US GET OUT OF THE ROAD A MAN DR…
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ON DECEMBER 26 I WAS DRIVING ON THE HIGHWAY AT ABOUT 55 MPG WHEN I HEARD A LOUD NOISE AND JUST AFTER THAT MY BACK WHEELS LOCKED UP LEAVING ME STICK IN THE MIDDLE OF THE HIGHWAY AT THIS TIME I ALSO WAS PULLING A CAR TRAILER WITCH MADE IT A LOT MORE DANGEROUS AS A MAN DRIVING A TRUCK STOPPED TO HELP US GET OUT OF THE ROAD A MAN DRIVING A HONDA RAN IN TO THE BACK OF THE TRAILER WILE I WAS UNDER THE TRUCK TYING A STRAP TO PULL IT OUT OF THE WAY SO NOW WE HAD AN ACCIDENT ON OUR HANDS. AFTER LOOKING UP THE TRUCK I FOUND OUT THERE WAS A RECALL FOR THIS PART SO I CALLED THE LOCAL DODGE DEALER AND THEY SAID THEY WOULD NOT HELP ME BECAUSE I HAD PURCHASED THE TRUCK IN MEXICO WITCH SOUNDS LIKE BULL TO ME CAN U GUYS HELP ME GET MY RECALL ON MY TRUCK AND GET IT FIXED. *TR
NHTSA ODI #10557510
Mileage unknown · Dec 4, 2013
Power Train
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V474000 (POWER TRAIN ) IN SEPTEMBER 2012. THE CONTACT STATED THAT SHE CONTACTED THE DEALER ON NUMEROUS OCCASIONS TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE …
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TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V474000 (POWER TRAIN ) IN SEPTEMBER 2012. THE CONTACT STATED THAT SHE CONTACTED THE DEALER ON NUMEROUS OCCASIONS TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT DID NOT EXPERIENCE THE FAILURE.
NHTSA ODI #10554755
62,000 miles · Nov 22, 2013
EnginePower TrainFire
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS WITHOUT WARNING. IN ADDITION, SMOKE WAS SEEN COMING FROM UNDER THE HOOD AREA. THE CONTACT LATER DISCOVERED THAT THE ENGINE HAD CAUGHT ON FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAIL…
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TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS WITHOUT WARNING. IN ADDITION, SMOKE WAS SEEN COMING FROM UNDER THE HOOD AREA. THE CONTACT LATER DISCOVERED THAT THE ENGINE HAD CAUGHT ON FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE NOR WAS IT REPAIRED. THE FAILURE MILEAGE WAS 62,000.
NHTSA ODI #10553360
52,896 miles · Nov 22, 2013
Power Train
I'VE RECEIVED NUMEROUS RECALLS ABOUT THE REAR AXLE PINION NUT. I'VE CONTACTED 3 DIFFERENT DEALERSHIPS IN THE AREA AND EITHER THE PART STILL ISN'T AVAILABLE OR THEY JUST WON'T RETURN MY CALLS. I HAVE NOT HAD AN ISSUE YET WITH THE TRUCK AND I HOPE I NEVER DO SINCE DODGE WON'T CALL ME BACK. THIS IS VERY FRUSTRATING!! APPARENTLY…
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I'VE RECEIVED NUMEROUS RECALLS ABOUT THE REAR AXLE PINION NUT. I'VE CONTACTED 3 DIFFERENT DEALERSHIPS IN THE AREA AND EITHER THE PART STILL ISN'T AVAILABLE OR THEY JUST WON'T RETURN MY CALLS. I HAVE NOT HAD AN ISSUE YET WITH THE TRUCK AND I HOPE I NEVER DO SINCE DODGE WON'T CALL ME BACK. THIS IS VERY FRUSTRATING!! APPARENTLY, THIS PRODUCT FAILED AT SOME POINT AND NOW I CAN'T GET THE PART REPLACED. *TR
NHTSA ODI #10553357
Mileage unknown · Nov 20, 2013
Power Train
WE HAVE RECEIVED YOUR COMPLAINT. THANK YOU FOR FILING A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. BASED ON THE INFORMATION YOU HAVE GIVEN US, WE RECOMMEND THAT YOU TAKE THE FOLLOWING STEPS, IF YOU HAVE NOT ALREADY. STEP: 1 YOU MAY FIND USEFUL INFORMATION ON OUR CONSUMER PROTECTION WEBSITE. STEP: 2 IF Y…
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WE HAVE RECEIVED YOUR COMPLAINT. THANK YOU FOR FILING A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. BASED ON THE INFORMATION YOU HAVE GIVEN US, WE RECOMMEND THAT YOU TAKE THE FOLLOWING STEPS, IF YOU HAVE NOT ALREADY. STEP: 1 YOU MAY FIND USEFUL INFORMATION ON OUR CONSUMER PROTECTION WEBSITE. STEP: 2 IF YOU HAVE DONE THE ABOVE STEPS AND HAVE ANY ADDITIONAL QUESTIONS OR ANY ADDITIONAL INFORMATION YOU WOULD LIKE TO ADD TO YOUR FILE, PLEASE CALL 877-382-4357 TO SPEAK WITH A COUNSELOR. WHEN YOU CALL, PLEASE HAVE THIS REFERENCE NUMBER:[XXX]TO HELP US QUICKLY RETRIEVE YOUR INFORMATION. YOU MIGHT ALSO LIKE HERE ARE SOME ADDITIONAL LINKS THAT WILL PROVIDE SOME USEFUL INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10553093
Mileage unknown · Nov 12, 2013
Power Train
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 35,000.
Chrysler (FCA US LLC) is recalling certain 2009-2012 Dodge Ram 1500 trucks currently, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Exposure to environmental conditions such as water mixed with road salt may cause the front fuel tank strap frame "T-Slot" bracket to corrode, possibly causing the fuel tank to drop and make contact with the ground.
Consequence & remedy
Consequence: If the fuel tank were to drop and contact the ground, a fuel leak may result. Additionally, in the event of a crash, the fuel tank may not remain secured to the vehicle, possibly causing a fuel leak. A fuel leak in the presence in an ignition source, can increase the risk of a fire.
Remedy: Chrysler will notify owners and dealers will bolt a bracket reinforcement to the frame, free of charge. The recall began May 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U04.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009 Chrysler Aspen trucks manufactured from January 3, 2008, through December 18, 2008; and model year 2009 Dodge Durango trucks manufactured from January 3, 2008, through December 18, 2008. The rear axle pinion nut may loosen due to an undersized pinion spline that can allow relative motion between the nut and companion flange.
Consequence & remedy
Consequence: If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Remedy: On November 7, 2013 Chrysler notified owners that dealers would install a pinion nut retainer, free of charge. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N08.
Chrysler is recalling certain model year 2009-2010, Ram 1500 and Dodge Dakota trucks, manufactured from July 1, 2009, through November 30, 2009, because the rear axle pinion nut may loosen due to a lack of adhesive.
Consequence & remedy
Consequence: If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Remedy: Chrysler will notify owners, and dealers will install a pinion nut retainer, free of charge. The recall began on June 17, 2013. Owners may contact Chrysler at 1-800-247-9753.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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