NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
767 reportsClear category filter162,000 miles · Jun 21, 2014
Electrical SystemEnginePower Train
FIRST INCIDENT WAS SOMETIME IN APRIL 2014. WHILE DRIVING THE ENGINE STALLED (TURNED OFF) THREE TIME DARING THAT SAME DAY. I SUBMITTED AN INCIDENT REPORT TO THIS OFFICE. CALLED DODGE CORPORATE OFFICE AND SPOKE TO A REPRESENTATIVE NAMED [XXX]. SHE HELP US GET THE LOCAL DEALERSHIP FIX THE PCM FLASH THROTTLE BODY, WHICH THE DEAL…
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FIRST INCIDENT WAS SOMETIME IN APRIL 2014. WHILE DRIVING THE ENGINE STALLED (TURNED OFF) THREE TIME DARING THAT SAME DAY. I SUBMITTED AN INCIDENT REPORT TO THIS OFFICE. CALLED DODGE CORPORATE OFFICE AND SPOKE TO A REPRESENTATIVE NAMED [XXX]. SHE HELP US GET THE LOCAL DEALERSHIP FIX THE PCM FLASH THROTTLE BODY, WHICH THE DEALERSHIP STATED WAS CAUSING THE PROBLEM. DODGE HAS A RECALL ON FOR THIS PCM PROBLEM ON THE 2010 AND SOME 2009 JOURNEY MODELS. MY VIN NUMBER WAS NOT COVERED ACCORDING TO DODGE, BUT NOT VIN NUMBERS ARE STATED ON THE RECALL NOTES. THE SECOND INCIDENT HAPPEN AROUND A WEEK AN HALF AFTER THE FIRST ONE AND AFTER THE DEALERSHIP SAY IT WAS FIXED AND SAFE TO DRIVE. MY WIFE WAS DRIVING WITH THE KID ON BOARD AND WHILE EXITING THE FREEWAY, THE ENGINE STALLED (TURNED OFF) AND HAD TO USE THE EMERGENCY BRAKE TO AVOID HIT OTHER CARS. CALLED [XXX] AT CORPORATE AND TOOK CAR BACK TO DEALERSHIP. DEALERSHIP NOW IS SAYING THE PROBLEM IS THE WIN MODULE, WHICH AGAIN IS ON THE RECALL FOR THE 2010 JOURNEY, BUT NOT ON THE 2009. ASKED DEALERSHIP MANAGER ([XXX]) IF THIS WOULD FIX THE PROBLEM. HE STATED HE IS NOT SURE, BUT THAT IS THE NEXT DIAGNOSTIC STEP TO TAKE. I ALSO ASKED HOW MUCH IT WOULD COST TO FIX HE STATED $700 AND THEY WOULD NOT COVER IT, BECAUSE MY VIN NUMBER IS NOT COVERED UNDER THE RECALL. [XXX] AT CORPORATE WAS TRYING TO REDUCE PRICE, BUT DEALERSHIP IS NOT WILLING TO WORK WITH DODGE CORPORATE. MISTY AUTHORIZED A RENTAL CAR, I'M HAVING TO PAY FOR THE INSURANCE INCASE I HAVE AN ACCIDENT. THIS NEEDS TO BE INVESTIGATED AND ALL 2008, 2009, AND 2010 NEED TO BE COVERED UNDER THE RECALL. ALL MODELS ARE HAVING THE SAME PROBLEMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10604944
39,000 miles · Jun 18, 2014
Electrical SystemEngine
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CO SENSOR, THE BATTERY, AND THE IGNITION SWITCH NEEDED TO BE REPLACED. …
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CO SENSOR, THE BATTERY, AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 63,500.
NHTSA ODI #10604332
74,000 miles · Jun 18, 2014
Electrical System
AT ANY GIVEN TIME MY CALL WILL NOT RESTART. I WILL PARK IT AFTER 1 HOUR OF DRIVING OR 5 MINUTES OF DRIVING AND NEVER KNOW IF IT WILL RESTART. I CALLED DODGE AND THEY SAY THEY KNOW NOTHING ABOUT THIS. HOW CAN THIS BE WHEN THE WEB SITES ARE FILLED WITH THE SAME COMPLAINTS. I DO NOT HAVE THE MONEY TO START RANDOMLY REPLACE PARTS. …
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AT ANY GIVEN TIME MY CALL WILL NOT RESTART. I WILL PARK IT AFTER 1 HOUR OF DRIVING OR 5 MINUTES OF DRIVING AND NEVER KNOW IF IT WILL RESTART. I CALLED DODGE AND THEY SAY THEY KNOW NOTHING ABOUT THIS. HOW CAN THIS BE WHEN THE WEB SITES ARE FILLED WITH THE SAME COMPLAINTS. I DO NOT HAVE THE MONEY TO START RANDOMLY REPLACE PARTS. WHY WILL DODGE NOT STAND BEHIND THERE PRODUCT? *TR
NHTSA ODI #10604317
3,900 miles · Jun 13, 2014
Electrical System
AFTER OWNING MY CAR (AUGUST 2009), I TURNED THE KEY... IT CLICKED ONCE BUT, IT DID NOT START. I WAITED A FEW SECONDS AND TRIED TO START IT AGAIN. THIS TIME, IT STARTED. I REMEMBER MENTIONING THIS WHEN I WENT TO THE SEMINAR FOR NEW CAR OWNERS GIVEN BY THE SERVICE DEPARTMENT AT THE DEALERSHIP; BUT THEY SAID, "IT WAS JUST A GLITCH"…
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AFTER OWNING MY CAR (AUGUST 2009), I TURNED THE KEY... IT CLICKED ONCE BUT, IT DID NOT START. I WAITED A FEW SECONDS AND TRIED TO START IT AGAIN. THIS TIME, IT STARTED. I REMEMBER MENTIONING THIS WHEN I WENT TO THE SEMINAR FOR NEW CAR OWNERS GIVEN BY THE SERVICE DEPARTMENT AT THE DEALERSHIP; BUT THEY SAID, "IT WAS JUST A GLITCH". BUT, SINCE THEN, IT HAS HAPPENED INTERMITTENTLY. HOWEVER, LATELY, IT HAPPENS MORE FREQUENTLY, INCLUDING FIVE TIMES WITHIN THE PAST WEEK (MONDAY, JUNE 9 - 13, 2014). SPECIFICALLY, ON WEDNESDAY 09/11/2014, IT HAPPENED AS USUAL. HOWEVER, THIS TIME IT TOOK ABOUT 15 MINUTES AND SEVERAL TRIES (TURNING THE KEY) BEFORE THE ENGINE FINALLY STARTED. THIS IS UNACCEPTABLE. I CANNOT BELIEVE THIS IS "JUST A GLITCH" AS I WAS TOLD BY THE DEALERSHIP'S SERVICE DEPARTMENT PERSONNEL APPROXIMATELY FIVE YEARS AGO. PLEASE RESPOND AS I WONDER IF THIS IS A RECALL ISSUE? IF SO, WHY HAVEN'T I BEEN NOTIFIED (I PURCHASED THE EXTENDED WARRANTY). RECENTLY, A FRIEND WHO ALSO OWNS A 2009 DODGE JOURNEY WARNED ME THAT HIS CAR DID THE SAME UNTIL ONE DAY, IT JUST STOPPED WORKING PERIOD. I SINCERELY HOPE YOU CAN HELP ME WITH THIS ISSUE. THANK YOU. *TR UPDATED 12/19/2014 *JS
NHTSA ODI #10598186
90,000 miles · Jun 12, 2014
Electrical System
2009 DODGE JOURNEY. HAS AN INTERMITTENT STARTING ISSUE. CAR WILL GO WEEKS, EVEN MONTHS WITHOUT ANY PROBLEMS. THEN IT WILL FAIL TO OPERATE THE STARTER MOTOR. IF IT SITS FOR A FEW MINUTES OF HOURS, THE CAR WILL EVENTUALLY START. TAKEN TO LOCAL AUTO REPAIR CENTER. TESTED BATTERY, ALTERNATOR, AND ELECTRICAL SYSTEM, WITH NO A…
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2009 DODGE JOURNEY. HAS AN INTERMITTENT STARTING ISSUE. CAR WILL GO WEEKS, EVEN MONTHS WITHOUT ANY PROBLEMS. THEN IT WILL FAIL TO OPERATE THE STARTER MOTOR. IF IT SITS FOR A FEW MINUTES OF HOURS, THE CAR WILL EVENTUALLY START. TAKEN TO LOCAL AUTO REPAIR CENTER. TESTED BATTERY, ALTERNATOR, AND ELECTRICAL SYSTEM, WITH NO APPARENT REASON FOR THE PROBLEM. PLEASE NOTIFY AUTO MAKER OF THIS SITUATION. *TR
NHTSA ODI #10597890
53,000 miles · Jun 10, 2014
Electrical System
I PURCHASED THIS 2009 JOURNEY IN 11/2013 WITH 51000 MILES. IT RANDOMLY WILL NOT START. AT FIRST I THOUGHT IT WAS A SIMPLE PROBLEM; NOW I AM FINDING OUT THAT IS A PROBLEM WELL KNOWN TO CHRYSLER AND HAS NOT BEEN ADDRESSED IN THE 2009 VEHICLES. THIS IS A SERIOUS FAILURE ON CHRYSLER'S PART TO FULFILL THEIR OBLIGATION TO ADDRESS SAF…
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I PURCHASED THIS 2009 JOURNEY IN 11/2013 WITH 51000 MILES. IT RANDOMLY WILL NOT START. AT FIRST I THOUGHT IT WAS A SIMPLE PROBLEM; NOW I AM FINDING OUT THAT IS A PROBLEM WELL KNOWN TO CHRYSLER AND HAS NOT BEEN ADDRESSED IN THE 2009 VEHICLES. THIS IS A SERIOUS FAILURE ON CHRYSLER'S PART TO FULFILL THEIR OBLIGATION TO ADDRESS SAFETY ISSUES ON THEIR VEHICLES WHICH LEAVES THE PUBLIC AT RISK. I HAVE PUT OVER $1200 INTO THE REPAIR ON THIS VEHICLE AND THE PROBLEM PERSISTS. I HAVE A NEW BATTERY, A NEW STARTER, AND A NEW WIN MODULE AND I HAVE THE SAME ISSUE.THE CAR WILL RANDOMLY NOT START; I STARTED RESEARCHING THIS PROBLEM ON THE INTERNET AND FOUND THAT THERE ARE A LOT OF COMPLAINTS ABOUT 2009 JOURNEY OWNERS AND THAT THE WIN MODULE WAS RECALLED ON THE 2010 JOURNEYS BECAUSE OF THE SAME ISSUE ? YET CHRYSLER HAS FAILED TO RESPOND TO THE ISSUE WITH THE 2009 VEHICLES. WHY IS THIS ACCEPTABLE ??? I UNDERSTAND FROM THE CHRYSLER TECHNICIAN WHO REPLACED THE WIN MODULE THAT HE REPLACES SO MANY OF THESE MODULES THAT THEY SENDS OUT PRE-PACKAGED REPLACEMENT KITS FOR THE INSTALLERS TO USE.IN EARLY MAY I CONTACTED THE CUSTOMER SERVICE / DEPARTMENT AT CHRYSLER (1-800-853-1403). I SPOKE WITH [XXX] WHO PULLED UP THE VIN AND CONFIRMED THAT I AM THE OWNER OF THE CAR.WHEN I EXPLAINED THAT I HAD A NEW BATTERY AND A NEW STARTER AND BELIEVED THAT I NEEDED A WIN MODULE HE ASKED ME WHY I DID NOT USE THE EXTENDED WARRANTY ON THE CAR; I TOLD HIM THAT I AM NOT THE ORIGINAL OWNER AND HE SAID I HAD THE WARRANTY COVERAGE UNTIL 5/23/14 UNDER CONTRACT 36410717 ACCORDING TO YOUR SYSTEM. HE GAVE ME THE MOPAR # TO CALL TO SCHEDULE REPAIR--I CALLED THAT SAME DAY AND WAS TOLD THAT I AM NOT THE ORIGINAL OWNER OF THE VEHICLE AND I DO NOT HAVE THE WARRANTY COVERAGE. I CALLED CHRYSLER BACK AND WAS TOLD THAT [XXX] HAD "MADE A MISTAKE... SORRY"-- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10597320
33,000 miles · Jun 3, 2014
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT WINDOWS AND DOOR LOCKS FAILED TO OPERATE. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S SIDE MIRROR FAILED TO FUNCTION. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V658000 (ELECTRICA…
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT WINDOWS AND DOOR LOCKS FAILED TO OPERATE. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S SIDE MIRROR FAILED TO FUNCTION. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V658000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
NHTSA ODI #10595765
39,000 miles · May 13, 2014
Electrical SystemVisibility
FRONT POWER WINDOWS AND POWER MIRRORS SUDDENLY STOPPED WORKING. REAR WINDOWS DO ROLL DOWN HOWEVER THE DRIVERS AND FRONT PASSENGER WINDOWS DO NOT WORK FROM THE DRIVERS SIDE. THE FRONT PASSENGER WINDOW ROLLS DOWN FROM THE PASSENGER SIDE BUT NOT THE DRIVERS SIDE. I BELIEVE THIS IS A KNOWN ISSUE AND SHOULD BE FIXED BY THE MANUFACT…
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FRONT POWER WINDOWS AND POWER MIRRORS SUDDENLY STOPPED WORKING. REAR WINDOWS DO ROLL DOWN HOWEVER THE DRIVERS AND FRONT PASSENGER WINDOWS DO NOT WORK FROM THE DRIVERS SIDE. THE FRONT PASSENGER WINDOW ROLLS DOWN FROM THE PASSENGER SIDE BUT NOT THE DRIVERS SIDE. I BELIEVE THIS IS A KNOWN ISSUE AND SHOULD BE FIXED BY THE MANUFACTURER BEFORE THEY LOOSE MORE BUSINESS. *TR
NHTSA ODI #10588225
76,000 miles · Apr 29, 2014
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE TURNING AT VARIOUS SPEEDS, THE VEHICLE STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
NHTSA ODI #10585545
114,000 miles · Apr 15, 2014
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW CONTROLLER FAILED AND HE WAS UNABLE TO ACTIVATE ANY ELECTRONIC COMPONENTS ON THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE EXACT FAILURE BUT REPLACED THE STARTER, BATTE…
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW CONTROLLER FAILED AND HE WAS UNABLE TO ACTIVATE ANY ELECTRONIC COMPONENTS ON THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE EXACT FAILURE BUT REPLACED THE STARTER, BATTERY AND ALL OF THE FUSES. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000 AND THE CURRENT MILEAGE WAS 114,005.
NHTSA ODI #10582915
Official recalls
8May 6, 2016
Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Consequence & remedy
Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Dec 24, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2009 DODGE JOURNEY VEHICLES MANUFACTURER FROM NOVEMBER 1, 2007, THROUGH NOVEMBER 7, 2008. THE WIRES WITHIN THE FRONT DOOR WIRE HARNESSES MAY FATIGUE AND BREAK, WHICH CAN INTERRUPT THE CIRCUITS FOR THE SIDE IMPACT SENSOR(S), RESULTING IN AN AIRBAG WARNING LAMP ILLUMINATION AND LOSS OF SIDE CRASH SENSING CAPABILITY.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SIDE AIRBAG MAY NOT DEPLOY, REDUCING THE PROTECTION INTENDED FOR THE OCCUPANT AND INCREASING THE RISK OF INJURIES.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE LEFT AND RIGHT DOOR WIRING HARNESSES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Apr 9, 2009
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Additional source detail variants (3)
Air Bags:frontal
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Electrical System:wiring
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Mar 12, 2009
CHRYSLER IS RECALLING 16,852 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITHOUT OPTIONAL 115 VOLT AUXILIARY POWER OUTLET. AN UNUSED ELECTRICAL CONNECTOR FOR THE OPTIONAL 115 VOLT AUXILIARY POWER OUTLET OPTION MAY BECOME CORRODED AND COULD SHORT CIRCUIT.
Consequence & remedy
Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTOR COULD OVERHEAT AND POTENTIALLY CATCH FIRE.
Remedy: DEALERS WILL RE-ROUTE AND STOW THE 115 VOLT AUXILIARY POWER OUTLET CONNECTOR AND PULL THE 25 AMP FUSE TO REMOVE POWER FROM THIS UNUSED CIRCUIT FREE OF CHARGE. THE RECALL BEGAN ON MARCH 30, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Oct 9, 2008
CHRYSLER IS RECALLING 712 MY 2009 SEBRING, DODGE CALIBER, AVENGER, JOURNEY, JEEP PATRIOT, AND COMPASS VEHICLES. A NEW ADHESIVE USED IN THE POWER TRAIN CONTROL MODULE (PCM) MANUFACTURING PROCESS CAN CAUSE THE PRINTED CIRCUIT BOARD TO BREAK.
Consequence & remedy
Consequence: THIS CAN CAUSE THE ENGINE TO STALL AND CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE PCM FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 10, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Jun 3, 2008
CHRYSLER IS RECALLING 6,692 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITH A 3.5L ENGINE. THE ENGINE WIRING HARNESS MAY CONTACT THE LEFT TRANSAXLE MOUNT.
Consequence & remedy
Consequence: DAMAGE TO THE WIRING HARNESS COULD RESULT IN AN ENGINE COMPARTMENT FIRE.
Remedy: DEALERS WILL INSPECT THE ENGINE WIRING HARNESS FOR DAMAGE. IF THE HARNESS IS DAMAGED, THE WIRING WILL BE REPAIRED AND A TIE WRAP INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. IF NO DAMAGE IS FOUND, A TIE WRAP WILL BE INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. THE RECALL BEGAN ON JULY 7, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE23008 · Vehicle Entrapment
Opened May 1, 2023 · Closed Aug 15, 2024
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch; Latches/locks/linkages:doors:lock; Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:doors:lock
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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