NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
767 reportsClear category filter78,000 miles · Aug 28, 2014
Electrical System
VEHICLE WOULD NOT START. HAD THE BATTERY CHANGED BUT 3 DAYS LATER VEHICLE WOULD NOT START. HAD THE STARTER CHANGED BUT 2 DAYS LATER VEHICLE WOULD NOT TURN OVER. IGNITION JUST MAKE S A CLICKING SOUND. MECHANIC CLAIMS '09 JOURNEY ARE NOTORIOUS FOR ELECTRICAL PROBLEMS AND WILL REPLACE THE STARTER AGAIN ALTHOUGH HE DOUBTS THAT WILL …
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VEHICLE WOULD NOT START. HAD THE BATTERY CHANGED BUT 3 DAYS LATER VEHICLE WOULD NOT START. HAD THE STARTER CHANGED BUT 2 DAYS LATER VEHICLE WOULD NOT TURN OVER. IGNITION JUST MAKE S A CLICKING SOUND. MECHANIC CLAIMS '09 JOURNEY ARE NOTORIOUS FOR ELECTRICAL PROBLEMS AND WILL REPLACE THE STARTER AGAIN ALTHOUGH HE DOUBTS THAT WILL HELP. UNFORTUNATELY MY WIFE DRIVES THIS VEHICLE WITH 4 CHILDREN. I'M VERY CONCERNED ABOUT HER GETTING IN A BAD SITUATION ON THE ROAD. VEHICLE GAS ALREADY HAD MULTIPLE RECALLS OVER THE PAST FEW YEARS. WHAT CAN I DO? ANY RECOURSE TO HAVE DODGE FIX THE PROBLEM THRU A RECALL? I HAVE READ THAT THIS IS AN ONGOING PROBLEM WITH MANY CUSTOMERS. *TR
NHTSA ODI #10629070
Mileage unknown · Aug 25, 2014
Electrical System
I HAVE BEEN HAVING THE PROBLEM FOR A WHILE WHERE MY CAR ACTS IF IT DOESN'T WANT TO START AND AFTER WAITING A WHILE IT STARTS UP. I HAD THE BATTERY REPLACED TWICE THINKING ITS THE BATTERY OR THAT I AM BUYING BAD BATTERIES. MY CAR ACTS IF NOTHING IS WRONG I PUT THE KEY IN THE IGNITION TURN IT TO ON EVERYTHING BRIGHTLY COMES ON BUT…
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I HAVE BEEN HAVING THE PROBLEM FOR A WHILE WHERE MY CAR ACTS IF IT DOESN'T WANT TO START AND AFTER WAITING A WHILE IT STARTS UP. I HAD THE BATTERY REPLACED TWICE THINKING ITS THE BATTERY OR THAT I AM BUYING BAD BATTERIES. MY CAR ACTS IF NOTHING IS WRONG I PUT THE KEY IN THE IGNITION TURN IT TO ON EVERYTHING BRIGHTLY COMES ON BUT MY CAR WILL NOT START IT DOESN'T CLICK IT DOESN'T DO ANYTHING WELL AFTER HAVING THIS PROBLEM FOR A WHILE NOW IT WONT START AT ALL EVEN WHEN ADDING A NEW BATTERY... I GET ONLINE AND SEE ALOT OF OTHER JOURNEY OWNERS HAVE THE SAME PROBLEM. THE DIFFERENCE BETWEEN THEM AND OWNERS IS NOW THERE IS A RECALL FOR THIS EXACT SAME ISSUE BUT MINE CANT GET RECALLED DUE TO THE VIN NUMBER NOT BEING LISTED WHICH IS UNFAIR DUE TO ITS THE EXACT SAME CAR AND THE EXACT SAME ISSUE I CALLED THE CHRYSLER RECALL NUMBER L25 AND THEY SAID THERE IS NOTHING THEY CAN DO SINCE MY VIN ISN'T LISTED IM SO UPSET IS THERE SOMEONE I CAN TALK TO ABOUT THIS. *TR
NHTSA ODI #10628102
77,600 miles · Aug 20, 2014
Electrical SystemVisibility/wiper
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, THE INSTRUMENT PANEL INDICATORS DIMMED AND FAILED TO ILLUMINATE. THE DEALER STATED THAT MOISTURE AND CONDENSATION INSIDE OF THE WIRING HA…
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, THE INSTRUMENT PANEL INDICATORS DIMMED AND FAILED TO ILLUMINATE. THE DEALER STATED THAT MOISTURE AND CONDENSATION INSIDE OF THE WIRING HARNESS CAUSED THE WIRES TO BECOME CORRODED. AS A RESULT, THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,600.
NHTSA ODI #10626645
45,000 miles · Aug 20, 2014
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE DEALER STATED THAT THE IGNITION WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
NHTSA ODI #10626576
109,000 miles · Aug 19, 2014
Electrical SystemElectronic Stability Control (esc)Engine
CAR ALL OF A SUDDEN SHUTS OFF WHILE DRIVING DOWN THE STREET AT VARIOUS SPEEDS.35-70 STEERING WHEEL LOCKS, YOU HAVE VERY LITTLE CONTROL. VERY VERY DANGEROUS HAS BEEN HOOKED UP TO CERTIFIED AUTO SHOP DIAGNOSTIC COMPUTER ALL CODES COME BACK FINE AND THEY CAN NOT TELL ME WHY THIS HAPPENS. I ALREADY REPLACED CRANKSHAFT SENSOR TO TEST…
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CAR ALL OF A SUDDEN SHUTS OFF WHILE DRIVING DOWN THE STREET AT VARIOUS SPEEDS.35-70 STEERING WHEEL LOCKS, YOU HAVE VERY LITTLE CONTROL. VERY VERY DANGEROUS HAS BEEN HOOKED UP TO CERTIFIED AUTO SHOP DIAGNOSTIC COMPUTER ALL CODES COME BACK FINE AND THEY CAN NOT TELL ME WHY THIS HAPPENS. I ALREADY REPLACED CRANKSHAFT SENSOR TO TEST IF THAT WAS WHAT WAS WRONG WITH IT. I AM NOT GOING TO GO THRU ALL THESE FIXES FOR TESTING. DODGE NEEDS TO DO A RECALL ON THIS PROBLEM. I CALLED DODGE DIRECT TO START A RECALL PROCESS. SOMETHING NEEDS TO BE DONE BEFORE A FATALITY HAPPENS! *TR
NHTSA ODI #10626332
60,227 miles · Aug 19, 2014
Electrical SystemEngine
I WAS DRIVING ALONG A 4 LANE HIGHWAY, HIT A BUMP AND THE IGNITION TURN OFF. I WAS IN THE INSIDE LANE AND HAD TO MANEUVER MY VEHICLE ACROSS TWO LANES TO THE SIDE OF THE ROAD SO I COULD PUT THE VEHICLE IN PARK SO I COULD RESTART THE CAR. *TR
NHTSA ODI #10626277
120,000 miles · Aug 15, 2014
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED A CLICKING CHIME ACTIVATED AND ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE T…
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED A CLICKING CHIME ACTIVATED AND ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
NHTSA ODI #10622490
36,000 miles · Aug 14, 2014
Electrical System
DASH GOES DARK, CAR DIES WITH NO WARNING. LOSS OF STEERING. 1ST TIME HAPPENED LEAVING PARKING LOT ONTO BUSY ROADWAY. CARS DIRECTLY BEHIND ABLE TO SWERVE AROUND ME. ABLE TO START UP IMMEDIATELY. OCCURS RANDOMLY WITHOUT WARNING. DEALER REPLACED SPARKPLUGS 5/2013. STILL OCCURS. AGAIN RANDOMLY AND VERY DANGEROUS. CAR DIED …
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DASH GOES DARK, CAR DIES WITH NO WARNING. LOSS OF STEERING. 1ST TIME HAPPENED LEAVING PARKING LOT ONTO BUSY ROADWAY. CARS DIRECTLY BEHIND ABLE TO SWERVE AROUND ME. ABLE TO START UP IMMEDIATELY. OCCURS RANDOMLY WITHOUT WARNING. DEALER REPLACED SPARKPLUGS 5/2013. STILL OCCURS. AGAIN RANDOMLY AND VERY DANGEROUS. CAR DIED WHILE DRIVING 8/5/2014 ON DIRT ROAD AT APPROX. 30 MPH. TOOK BACK TO DEALER THEY WERE UNABLE TO DIAGNOSE. CALLED DODGE TO REPORT PROBLEM AND INQUIRE ANY RECALL. I WAS TOLD DOES NOT APPLY TO MY VIN#. EXTREMELY DANGEROUS TO DIE WITHOUT NOTICE WHILE DRIVING. OCCURRENCE SOMETIMES CAN BE DAYS APART OR MONTHS APART. CONTINUES TO HAPPEN RANDOMLY WITHOUT ANY NOTICE, CAR DIED WHILE DRIVING ON HIGHWAYS 6/10/14 AND 7/22/14. ONCE AGAIN CONTACTED DODGE. I WAS TOLD THERE IS POTENTIAL RECALL FOR IGNITION ON DODGE JOURNEY MANUFACTURED AT SAME TIME AS MINE, BUT THEY HAVE NOT EXPANDED RECALL YET. TOOK BACK TO DEALER 7/24/14-7/26/14 UNABLE TO DIAGNOSE(NO TIME). SUGGESTED I BRING BACK. BROUGHT BACK TO DEALER 8/11/14-8/14/14. STILL UNABLE TO DIAGNOSE. DODGE CUSTOMER SERVICE TELLS ME IF HAPPENS MORE OFTEN TO BRING BACK. EVERY OCCURRENCE IS POTENTIAL HAZARD. *TR
NHTSA ODI #10622254
86,000 miles · Aug 11, 2014
Electrical System
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER NUMEROUS ATTEMPTS. ON TWO SEPARATE OCCASIONS, THE BATTERY HAD TO BE JUMPSTARTED IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS N…
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER NUMEROUS ATTEMPTS. ON TWO SEPARATE OCCASIONS, THE BATTERY HAD TO BE JUMPSTARTED IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 09/22/2014*LJ UPDATED 2/23/2015 *JS
NHTSA ODI #10621288
100,000 miles · Aug 8, 2014
Electrical SystemEngineSteering
WHILE DRIVING ON THE FREEWAY @ ABOUT 70 MPH SUDDENLY THE STEERING LOCKED UP AND THERE WAS NO POWER. WHILE I WAS TRYING TO MERGE OVER TO THE SIDE OF THE FREEWAY( I HAD TO CROSS 3 LANE, I WAS ALMOST HIT BY MULTIPLE CARS. I HAD NO CONTROL OF THE CAR. I MANAGED TO GET OFF TO THE SIDE OFF THE FREEWAY AND HAPPENED TO LOOK DOWN TO SEE…
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WHILE DRIVING ON THE FREEWAY @ ABOUT 70 MPH SUDDENLY THE STEERING LOCKED UP AND THERE WAS NO POWER. WHILE I WAS TRYING TO MERGE OVER TO THE SIDE OF THE FREEWAY( I HAD TO CROSS 3 LANE, I WAS ALMOST HIT BY MULTIPLE CARS. I HAD NO CONTROL OF THE CAR. I MANAGED TO GET OFF TO THE SIDE OFF THE FREEWAY AND HAPPENED TO LOOK DOWN TO SEE THE IGNITION KEY TURNED TO THE OFF POSITION. I DONT HAVE ANY OTHER KEYS ATTACHED TO IT BECAUSE I HAD JUST HAD THE STARTER REPLACED MAYBE 1 WEEK BEFORE & WAS ADVISED NOT TO. I STARTED THE CAR THINKING MAYBE IT WAS A FREAK THING AND IT WOULDNT HAPPEN AGAIN. IT DID 2 DAYS LATER. THIS TIME I WAS APPROACHING AN INTERSECTION TURNING LEFT ON A GREEN ARROW. JUST AS I STARTED TO TURN THE CAR TURNED OFF MAKING IT VERY DIFFICULT TO TURN AND BARELY MISSED A GROUP OF PEOPLE ON THE SIDEWALK WHERE MY CAR ENDED UP BEFORE STOPPING. I HAD THE CAR TOWED TO THE SERVICE CENTER THE DEALERSHIP I BOUGHT THE CAR FROM. THIS WAS NOT A DODGE, CHRYSLER, OR JEEP DEALERSHIP EITHER. I WAS TOLD THAT RWI MODULE HAD TO BE REPLACED AND IT WAS NOT COVERED UNDER MY WARRANTY AND DODGE WOULD NOT COVER IT EITHER. WHILE THE CAR WAS BEING REPAIRED I CAME ACROSS RECALL L25. BUT WAS TOLD MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THE CAR WAS IN THE REPAIR SHOP FOR 5 DAYS. IT COST ME OVER $600. THE DAY I PICKED THE CAR UP I CAME ACROSS DOCUMENTATION OF THE EXPANSION TO THE L25. I WAS THEN AGAIN TOLD THE VIN WAS NOT PART OF THE RECALL & AN INVESTIGATION WAS BEING DONE AND EVENTUALLY THE VIN WOULD BE IN THE RECALL BUT I COULD NOT BE GIVEN A DATE AS TO WHEN THIS WOULD HAPPEN. I CALLED DODGE CORPORATE OFFICES AND WAS TOLD THE SAME THING. I FEEL LIKE I OWN A COFFIN ON WHEELS. . ALL IN ALL I HAVE HAD THIS CAR IN FOR REPAIR FOR THE KEY TURNING TO THE OFF POSITION 3 TIMES NOW. SOMETHING NEEDS TO BE DONE NOW BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED IN A CRASH BECAUSE OF THIS DEFECTIVE PART. *TR
NHTSA ODI #10621005
Official recalls
8May 6, 2016
Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Consequence & remedy
Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Dec 24, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2009 DODGE JOURNEY VEHICLES MANUFACTURER FROM NOVEMBER 1, 2007, THROUGH NOVEMBER 7, 2008. THE WIRES WITHIN THE FRONT DOOR WIRE HARNESSES MAY FATIGUE AND BREAK, WHICH CAN INTERRUPT THE CIRCUITS FOR THE SIDE IMPACT SENSOR(S), RESULTING IN AN AIRBAG WARNING LAMP ILLUMINATION AND LOSS OF SIDE CRASH SENSING CAPABILITY.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SIDE AIRBAG MAY NOT DEPLOY, REDUCING THE PROTECTION INTENDED FOR THE OCCUPANT AND INCREASING THE RISK OF INJURIES.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE LEFT AND RIGHT DOOR WIRING HARNESSES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Apr 9, 2009
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Additional source detail variants (3)
Air Bags:frontal
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Electrical System:wiring
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Mar 12, 2009
CHRYSLER IS RECALLING 16,852 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITHOUT OPTIONAL 115 VOLT AUXILIARY POWER OUTLET. AN UNUSED ELECTRICAL CONNECTOR FOR THE OPTIONAL 115 VOLT AUXILIARY POWER OUTLET OPTION MAY BECOME CORRODED AND COULD SHORT CIRCUIT.
Consequence & remedy
Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTOR COULD OVERHEAT AND POTENTIALLY CATCH FIRE.
Remedy: DEALERS WILL RE-ROUTE AND STOW THE 115 VOLT AUXILIARY POWER OUTLET CONNECTOR AND PULL THE 25 AMP FUSE TO REMOVE POWER FROM THIS UNUSED CIRCUIT FREE OF CHARGE. THE RECALL BEGAN ON MARCH 30, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Oct 9, 2008
CHRYSLER IS RECALLING 712 MY 2009 SEBRING, DODGE CALIBER, AVENGER, JOURNEY, JEEP PATRIOT, AND COMPASS VEHICLES. A NEW ADHESIVE USED IN THE POWER TRAIN CONTROL MODULE (PCM) MANUFACTURING PROCESS CAN CAUSE THE PRINTED CIRCUIT BOARD TO BREAK.
Consequence & remedy
Consequence: THIS CAN CAUSE THE ENGINE TO STALL AND CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE PCM FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 10, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Jun 3, 2008
CHRYSLER IS RECALLING 6,692 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITH A 3.5L ENGINE. THE ENGINE WIRING HARNESS MAY CONTACT THE LEFT TRANSAXLE MOUNT.
Consequence & remedy
Consequence: DAMAGE TO THE WIRING HARNESS COULD RESULT IN AN ENGINE COMPARTMENT FIRE.
Remedy: DEALERS WILL INSPECT THE ENGINE WIRING HARNESS FOR DAMAGE. IF THE HARNESS IS DAMAGED, THE WIRING WILL BE REPAIRED AND A TIE WRAP INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. IF NO DAMAGE IS FOUND, A TIE WRAP WILL BE INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. THE RECALL BEGAN ON JULY 7, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE23008 · Vehicle Entrapment
Opened May 1, 2023 · Closed Aug 15, 2024
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch; Latches/locks/linkages:doors:lock; Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:doors:lock
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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