NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes, Hydraulic complaints
33 reportsClear category filterMileage unknown · Oct 17, 2013
Engine And Engine CoolingService Brakes, Hydraulic
2009 GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO REAR BRAKE PADS ISSUE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED ON JUNE 29, 2009, THE CHECK ENGINE LIGHT ILLUMINATED, DUE TO AN EVAPORATIVE EMISSIONS LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A 23 POINT INSPECTION WAS PERFORMED. AN INSPECTION REVEALE…
Read full complaint
2009 GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO REAR BRAKE PADS ISSUE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED ON JUNE 29, 2009, THE CHECK ENGINE LIGHT ILLUMINATED, DUE TO AN EVAPORATIVE EMISSIONS LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A 23 POINT INSPECTION WAS PERFORMED. AN INSPECTION REVEALED THE REAR BRAKES WERE WORN DOWN TO 3MM AND WERE STICKING. THE DEALER INFORMED THE CONSUMER THE REAR BRAKE PADS STICKING TO THE CALIPER BRACKETS WAS HIS FAULT. THE CONSUMER BELIEVED THE PROBLEM WAS DUE TO A MANUFACTURING DEFECT. THE CONSUMER STATED SINCE CHRYSLER PAID FOR THE REPLACEMENT OF THE BRACKETS, HE BELIEVED THEY WERE ADMITTING FAULT. THE BRACKETS CAUSED THE PADS TO STICK, WEARING THEM DOWN AND MAKING THE ROTORS TOO THIN TO BE RESURFACED. THE CONSUMER IS SEEKING REIMBURSEMENT OF $ 507.73
NHTSA ODI #10545900
34,472 miles · Mar 28, 2012
Service Brakes, Hydraulic
DURING A SERVICE VISIT TO HAVE THE FRONT BRAKES REPAIRED UNDER AN EXTENDED WARRANTY ISSUED BY THE MANUFACTURER FOR PREMATURE FAILURE, I WAS NOTIFIED THAT THE REAR PADS AND ROTORS ALSO NEEDED REPLACED, WITH THE ADDITION OF AN ADAPTER TO CORRECT THE PROBLEM THAT CAUSED THE PREMATURE FAILURE OF THE REAR PADS AND ROTORS. THE MANUFAC…
Read full complaint
DURING A SERVICE VISIT TO HAVE THE FRONT BRAKES REPAIRED UNDER AN EXTENDED WARRANTY ISSUED BY THE MANUFACTURER FOR PREMATURE FAILURE, I WAS NOTIFIED THAT THE REAR PADS AND ROTORS ALSO NEEDED REPLACED, WITH THE ADDITION OF AN ADAPTER TO CORRECT THE PROBLEM THAT CAUSED THE PREMATURE FAILURE OF THE REAR PADS AND ROTORS. THE MANUFACTURERS EXTENDED WARRANTY DID NOT COVER THE REAR. THE PADS WERE NOT WEARING EVENLY, THE INSIDE PADS HAD WORN TO THE WEAR INDICATOR AND THE OUTSIDE PADS WERE WORN TO ONLY 50%. ADDITIONALLY, THE LEFT REAR ROTOR WAS WORN AT A MORE SIGNIFICANT RATE THAN THE RIGHT REAR ROTOR. *TR
NHTSA ODI #10453302
Mileage unknown · Mar 25, 2012
Service Brakes, Hydraulic
MY VAN HAS BEEN TO THE DEALER 2 TIMES WITH FRONT BRAKES SHAKING THE VEHICLE SO BAD IT IS HARD TO DRIVE. IT HAS STARTED AGAIN WITHIN 8000 MILES OF THE LAST REPAIR. NOW HAS 36000 MILES ON IT. I HAVE OWNED 6 CARAVANS AND HAVE NEVER HAD THIS PROBLEM WITH THE OTHERS. SOMETHING IS CAUSING THE ROTORS TO WARP. *TR
NHTSA ODI #10452941
45,650 miles · Mar 9, 2012
Service Brakes, Hydraulic
DRIVERS SIDE REAR BRAKE STAYED ENGAGED. OVERHEATED WHEEL AND BRAKE ASSEMBLY. THIS HAS OCCURRED ANOTHER TIME APPROXIMATELY 2,000 MILES LATER. SUSPECT TRACTION CONTROL SYSTEM WAS APPLYING BRAKING TO THAT WHEEL. BRAKE RELEASED WHEN VEHICLE WAS RESTARTED. *TR
NHTSA ODI #10451037
34,000 miles · Dec 27, 2011
Service Brakes, Hydraulic
THE REAR BRAKE PADS ON THIS VEHICLE FAILED COMPLETELY AT ONLY 34,000 MILES. NO TATTLE-TALE COMPONENT WAS ON THE ORIGINAL BRAKE PADS, SO THERE WAS NO WARNING THAT THE BRAKES WERE WEARING UNTIL THE BRAKE SHOES STARTING GRINDING ON THE ROTORS. WE HAVE NOTICED EXCESSIVE BRAKE DUST ON THE REAR WHEELS STARTING AT AROUND 7500 MILES O…
Read full complaint
THE REAR BRAKE PADS ON THIS VEHICLE FAILED COMPLETELY AT ONLY 34,000 MILES. NO TATTLE-TALE COMPONENT WAS ON THE ORIGINAL BRAKE PADS, SO THERE WAS NO WARNING THAT THE BRAKES WERE WEARING UNTIL THE BRAKE SHOES STARTING GRINDING ON THE ROTORS. WE HAVE NOTICED EXCESSIVE BRAKE DUST ON THE REAR WHEELS STARTING AT AROUND 7500 MILES ON THIS VEHICLE. THE FRONT BRAKES STILL HAVE 60-70% WEAR LEFT ON THEM. *TR
NHTSA ODI #10441313
31,000 miles · Dec 14, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THE REAR BRAKES CONTINUOUSLY WORE PREMATURELY. THE CONTACT STATED THAT AT 31,000 MILES, HE WAS TOLD THAT THE FRONT BRAKES WERE AT 45 PERCENT AND THE REAR BRAKES WERE ONLY AT 15 PERCENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE AND THE CURRENT MILEA…
Read full complaint
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THE REAR BRAKES CONTINUOUSLY WORE PREMATURELY. THE CONTACT STATED THAT AT 31,000 MILES, HE WAS TOLD THAT THE FRONT BRAKES WERE AT 45 PERCENT AND THE REAR BRAKES WERE ONLY AT 15 PERCENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 31,000. UPDATED 01/18/12*LJ UPDATED 02/29/12
NHTSA ODI #10439876
41,400 miles · Nov 29, 2011
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKE PADS AND ROTORS WERE WEARING PREMATURELY. THE DEALER REPLACED THE BRAKE PADS AND ROTORS ONE YEAR PRIOR TO THE RECENT FAILURE. THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,400.
NHTSA ODI #10437701
36,060 miles · Nov 18, 2011
Service Brakes, Hydraulic
WE WERE ON A TRIP AND WHILE ON THE TRIP THE VEHICLE ROLLED OVER THE 36K WARRANTY. WE WERE ON THE INTERSTATE GOING 75 MPH WHEN THE REAR OF THE VEHICLE STARTED MAKING A TERRIBLE VIBRATION AND VIBRATION NOISES. WE WERE ABLE TO GET OFF ON AN EXIT WITHIN 1/4 MILE OF THE VEHICLE MAKING THIS NOISE. AFTER WE WERE ABLE TO STOP THE LE…
Read full complaint
WE WERE ON A TRIP AND WHILE ON THE TRIP THE VEHICLE ROLLED OVER THE 36K WARRANTY. WE WERE ON THE INTERSTATE GOING 75 MPH WHEN THE REAR OF THE VEHICLE STARTED MAKING A TERRIBLE VIBRATION AND VIBRATION NOISES. WE WERE ABLE TO GET OFF ON AN EXIT WITHIN 1/4 MILE OF THE VEHICLE MAKING THIS NOISE. AFTER WE WERE ABLE TO STOP THE LEFT REAR TIRE SMELLED AWFUL LIKE SOMETHING BURNING. AFTER WE GOT IT TO THE DODGE DEALER THEY CONFIRMED THAT THE CALIPER HAD FAILED ON THE LEFT SIDE OF THE VEHICLE. THEY STATED THAT OUR VIN DID NOT MATCH THOSE VEHICLES HAVING THE REAR BRAKE ISSUES. OBVIOUSLY WE WERE EXPERIENCING THE SAME ISSUE AS THE OTHER VEHICLES. CHRYSLER DID AGREE TO COVER THE FAILED CALIPER, BUT WOULD NOT PAY FOR THE WARPED ROTORS OR NEW BRAKES AND WOULD NOT COVER THE CALIPER ON THE RIGHT SIDE AS IT HAD NOT YET FAILED (EVEN THOUGH THE ROTOR WAS BADLY WARPED). THE ROTORS WERE ON BACK ORDER AND WOULD TAKE 3 WEEKS TO GET IN. WE WERE TOLD NOT TO DRIVE THE VEHICLE AS IT WAS A SAFETY HAZARD YET CHRYSLER WAS UNWILLING TO TAKE RESPONSIBILITY AND REPLACE THE RIGHT SIDE CALIPER AS IT HAD NOT YET FAILED. WE REPLACED THE RIGHT SIDE CALIPER AT OUR COST AND BOTH ROTORS AND BRAKES AS BOTH ROTORS WERE WARPED BADLY....FROM DEFECTIVE CALIPERS...BUT SINCE ONLY 1 SIDE WAS LOCKING UP AND SMOKING THEY WOULD ONLY REPLACE THE 1 SIDE. I DID NOT WANT TO PUT MY FAMILY IN A VEHICLE THAT COULD BECOME A FIRE HAZARD AND BELIEVE THAT THIS IS TOTALLY IRRESPONSIBLE OF CHRYSLER TO PUT PEOPLES LIVES IN DANGER AND NOT EVEN ACKNOWLEDGE IT SINCE OUR VIN SUPPOSEDLY DID NOT FIT WITH THE VEHICLES THAT WERE DEEMED TO HAVE THAT PROBLEM. WE CONTACTED CHRYSLER CUSTOMER SERVICE DIRECTLY AND TALKED ABOUT THE ISSUE AND THE REPRESENTATIVE WAS BASICALLY UNWILLING TO LOOK UP ANYTHING NEVER OFFERED TO TAKE ANY INFORMATION FROM US (NAME, VEHICLE INFO), BUT YET WAS VERY EAGER TO DISMISS THAT THERE WAS AN ISSUE. *TR
NHTSA ODI #10436326
34,918 miles · Nov 17, 2011
Service Brakes, Hydraulic
THEY HAD TO REPLACE THE FRONT BRAKES AT 32,000 MILES AND NOW THE REAR BRAKES AT 34,900. I HAVE HAD MULTIPLE CHRYSLER VANS AND NEVER HAD TO REPLACE THE BRAKES EVEN AFTER 60,000 MILES OR MORE. *TR
NHTSA ODI #10436223
9,886 miles · Oct 12, 2011
Electrical SystemEngine And Engine CoolingService Brakes, Hydraulic
2009 D GR CARAVAN PURCHASED NEW, HAVE HAD TO HAVE FRONT BRAKES ROTORS , SHAVED , THEN BRAKES & ROTORS REPLACED, THEN AGAIN REAR ROTORS SHAVED AT 22,000 MILES. THERE DEFINITELY IS AN ISSUE WITH THE BRAKES ON THIS VEHICLE. AND NEEDS TO BE ADDRESS BY DODGE. ALSO HAD ELECTRICAL PROBLEMS AND VAN CUT OFF ON ME ONCE GOING 45 MPH , TH…
Read full complaint
2009 D GR CARAVAN PURCHASED NEW, HAVE HAD TO HAVE FRONT BRAKES ROTORS , SHAVED , THEN BRAKES & ROTORS REPLACED, THEN AGAIN REAR ROTORS SHAVED AT 22,000 MILES. THERE DEFINITELY IS AN ISSUE WITH THE BRAKES ON THIS VEHICLE. AND NEEDS TO BE ADDRESS BY DODGE. ALSO HAD ELECTRICAL PROBLEMS AND VAN CUT OFF ON ME ONCE GOING 45 MPH , THEN APPROX 25 MPH, THEN AGAIN AT A STOP. THIS IS THE 1ST NEW CAR I HAVE EVER PURCHASED, NOT AN EASY THING FOR ME AS I ONLY MAKE $25,000 A YR AND I AM SO FRUSTRATED THAT I PROMISE I WILL ONLY BUY USED FROM NOW ON, IF I AM GOING TO PAY NEARLY $30,000 FOR A VEHICLE , I DON'T EXPECT TO HAVE TO HAVE IT IN THE SHOP 4 + TIMES AND TO HAVE TO SHELL OUT A COUPLE HUNDRED DOLLARS EVERY 6 MONTHS ON IT. *KB
NHTSA ODI #10429957
Official recalls
7Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Jun 3, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 AND 2009 DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY PASSENGER VEHICLES MANUFACTURED FROM FEBRUARY 2007 THROUGH SEPTEMBER 2009. SOME OF THE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPERLY ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION.
Consequence & remedy
Consequence: A SHORT CIRCUIT COULD OCCUR INSIDE THE SLIDING DOOR, OVERHEATING THE LATCH, POSSIBLY RESULTING IN A FIRE.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT CHRYSLER TOLL-FREE AT 1-800-853-1403.
Sep 11, 2009
ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.
Consequence & remedy
Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.
Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.
Feb 5, 2009
CHRYSLER IS RECALLING 6,138 MY 2009 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. UNUSED ELECTRICAL CONNECTORS FOR THE BLIND SPOT DETECTION SYSTEM MAY BECOME CORRODED AND COULD SHORT CIRCUIT, WHICH CAN CAUSE A VARIETY OF CONDITIONS.
Consequence & remedy
Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTORS COULD OVERHEAT AND POTENTIALLY CATCH FIRE.
Remedy: DEALERS WILL SEAL THE POWER CIRCUIT AT THE SUBJECT CONNECTOR AND REPLACE THE FUSE FOR THIS CIRCUIT IF NECESSARY FREE OF CHARGE. THE RECALL BEGAN ON MARCH 9, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Illustration