NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
42 reportsClear category filter111,103 miles · Jun 30, 2014
Electrical SystemVisibility/wiperFire
WHILE MY VEHICLE WAS PARKED AT A CAMPGROUND, I CLICK MY KEY FOB TO UNLOCK THE DOOR AND THE REAR WINDSHIELD WIPER STARTED GOING OFF. TRIED TO START THE VEHICLE AND IT WOULD NOT START, NO LIGHTS NOTHING COMPLETELY DEAD. THE WIPER EVENTUALLY STOPPED. A FEW HOURS LATER, STILL PARKED WITH NO KEYS IN IT, THE WINDSHIELD WIPER FLUID AND…
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WHILE MY VEHICLE WAS PARKED AT A CAMPGROUND, I CLICK MY KEY FOB TO UNLOCK THE DOOR AND THE REAR WINDSHIELD WIPER STARTED GOING OFF. TRIED TO START THE VEHICLE AND IT WOULD NOT START, NO LIGHTS NOTHING COMPLETELY DEAD. THE WIPER EVENTUALLY STOPPED. A FEW HOURS LATER, STILL PARKED WITH NO KEYS IN IT, THE WINDSHIELD WIPER FLUID AND WIPERS STARTED AFTER I CLICKED THE UNLOCK BUTTON ON THE KEY FOB AGAIN. THE FLUID KEPT SHOOTING UNTIL IT RAN OUT OF FLUID. THEN A FEW HOURS LATER WITH AGAIN NO KEYS IN IT OR KEY FOB USE THE HORN BEGAN BLARING. THEN THE LIGHTS AND WIPERS WENT OFF AS WELL. FINALLY I WAS ABLE TO GET THE BATTERY DISCONNECTED AND IT STOPPED. I RECONNECTED THE BATTERY TWO HOURS LATER ONLY TO ROLL UP MY WINDOWS AND THE HORN IMMEDIATELY STARTED GOING OFF. I HAD IT TOWED TO THE DEALERSHIP DOWN THE STREET AND I AM NOW WAITING ON THE RESULTS. I'M GLAD MY FAMILY WAS NOT WITH AND/ OR I WAS DRIVING. *TR
NHTSA ODI #10606973
93,000 miles · May 28, 2014
Electrical SystemSteeringVisibility/wiper
PURCHASED THIS VEHICLE 6/30/2012 1ST INCIDENT 8/2012 DRIVING DOWN HIGHWAY AT 65 MPH AT NIGHT IN WOODED AREA SO IT WAS PITCH BLACK AND HEADLIGHTS SHUT OFF, WIPERS RUNNING AND SPRAYING FLUID, HORN STARTED BLARING, OUTSIDE LIGHTS WENT CRAZY, GAUGES WENT NUTS, AND POWER STEERING WENT OUT. PULLED OVER WHEN WE WERE ABLE (TWO LANE ROAD…
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PURCHASED THIS VEHICLE 6/30/2012 1ST INCIDENT 8/2012 DRIVING DOWN HIGHWAY AT 65 MPH AT NIGHT IN WOODED AREA SO IT WAS PITCH BLACK AND HEADLIGHTS SHUT OFF, WIPERS RUNNING AND SPRAYING FLUID, HORN STARTED BLARING, OUTSIDE LIGHTS WENT CRAZY, GAUGES WENT NUTS, AND POWER STEERING WENT OUT. PULLED OVER WHEN WE WERE ABLE (TWO LANE ROAD W/NO SHOULDERS) AND AFTER A FEW MINUTES WENT BACK TO NORMAL AND RAN JUST FINE. THE SECOND TIME IT HAPPENED WAS IN 10/2012 BASICALLY SAME THING WAS RETURNING FROM SON'S FOOTBALL GAME ON A FRIDAY NIGHT AT MIDNIGHT AND HEADLIGHTS WENT OUT, WIPERS GOING CRAZY, AND HORN BLARING, LIGHTS GOING OFF. DIDN'T DO IT AGAIN FOR AWHILE THEN SINCE 3/2013 ABOUT EVERY 2 TO 3 WEEKS WE HAVE THIS SAME ISSUE, VAN CAN BE SITTING IN DRIVE AND STILL DOES IT. I HAVE HAD MY CHILDREN IN THE CAR ON NUMEROUS OCCASIONS WHEN THIS HAS HAPPENED AND IT SCARES US ALL TO DEATH. WE HAVE ALMOST BEEN HIT FROM BEHIND ON MORE THAN ONE OF THESE OCCASIONS WHEN POWER STEERING WENT OUT WHILE MAKING A TURN, (IT SLOWED THE VEHICLE DOWN TO MANUALLY TURN IT) WHICH I COULD BARELY DO, AND ALMOST RECEIVED A TICKET FOR FAULTY EQUIPMENT DUE TO THE BRAKE AND REVERSE LIGHTS GOING OFF ON THEIR OWN (COP GAVE ME A WARNING THIS TIME) AFTER LOOKING UP THE ISSUE AND TALKING TO A MECHANIC IT IS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE), WHICH BY THE WAY HAS BEEN ON "BACKORDER" FOR MORE THAN 18 MONTHS CAUSE I'VE BEEN CALLING ON IT SINCE 10/2012. I HAVE RESEARCHED AND APPARENTLY THIS IS AN ONGOING ISSUE WITH THIS VEHICLE, THERE ARE OVER 200 OF THE 420 COMPLAINTS ON THIS SITE ABOUT THIS VERY ISSUE AND THOUSANDS MORE ONLINE, YET THERE HAS NOT EVEN BEEN AN INVESTIGATION? I GUESS THE NHTSA IS NOT AS CONCERNED ABOUT SAFETY AS THEY CLAIM TO BE! THERE NEEDS TO BE A RECALL DONE FOR THIS MODEL AND THE YEARS AFFECTED FOR THE FAULTY PART THAT'S GOING TO END UP WITH SOMEONE SERIOUSLY INJURED OR DEAD! *TR
NHTSA ODI #10594620
111,000 miles · Nov 24, 2013
Electrical SystemExterior LightingVisibility/wiper
THE FIRST TIME IT HAPPENED WAS ABOUT NOVEMBER 2 AND THEN AGAIN ON NOVEMBER 23. ONE THE FIRST OCCURRENCE I WENT TO OPEN MY DOOR AND THE HORN AND WIPERS AND WIPER FLUID STARTED GOING OFF. I JUMP IN MY RIDE WITH THE KEYS IN MY HAND AND THE VAN LOCKED ME IN I WAS UNABLE TO GET OUT AND FLUID WAS GOING ALL OVER MY GARAGE. FINALLY TH…
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THE FIRST TIME IT HAPPENED WAS ABOUT NOVEMBER 2 AND THEN AGAIN ON NOVEMBER 23. ONE THE FIRST OCCURRENCE I WENT TO OPEN MY DOOR AND THE HORN AND WIPERS AND WIPER FLUID STARTED GOING OFF. I JUMP IN MY RIDE WITH THE KEYS IN MY HAND AND THE VAN LOCKED ME IN I WAS UNABLE TO GET OUT AND FLUID WAS GOING ALL OVER MY GARAGE. FINALLY THE VAN LET ME OUT AND WE HAD TO PULL THE BATTERY TO GET IT TO STOP. IT HAD TO SIT ALL DAY BEFORE IT WOULD NOT DO THOSE THINGS. THEN YESTERDAY I WENT TO WALMART AND HEARD AN ANNOUNCEMENT THAT A VEHICLE WAS GOING CRAZY IN THE PARKING LOT. OF COURSE IT WAS MINE, I ONCE AGAIN HAD TO PULL THE BATTERY TO GET IT TO STOP. AFTER A FEW HOURS WE JUST PULLED ALL THE FUSES SO THAT WE COULD GET IT HOME. ALSO FOR MANY YEARS NOW THE TRACTION CONTROL AND BRAKE LIGHTS COME ON IN THE WINTER AND IT STARTS VERY FUNNY IN THE WINTER. I HAVE READ ONLINE THAT THIS IS HAPPENING TO MANY MANY PEOPLE AND IT IS HAPPENING AS IT IS GOING DOWN THE ROAD. I AM AT THIS POINT AFRAID TO DRIVE MY VAN SO I AM NOT SURE WHAT TO DO I OWE MONEY ON THIS THING. I HAVE TAKEN IT TO THE DEALER MANY TIMES AND THERE ARE NO CODES COMING UP SO THEY SAID IT WOULD PROBABLY BE LIKE $1000 JUST FOR THEM TO FIGURE OUT WHAT IS WRONG. THERE IS PAGES UPON PAGES OF PEOPLE COMPLAINING ABOUT THIS, WHY HAS DODGE NOT DONE A RECALL ARE THEY WAITING FOR SOMEONE TO GET HURT? *TR
NHTSA ODI #10553581
108,000 miles · Oct 26, 2013
Electrical SystemElectronic Stability Control (esc)Visibility/wiper
I WAS DRIVING DOWN THE HIGHWAY AND MY VEHICLE HEADLIGHTS TURNED OFF AS WELL AS THE ENGINE. THE WINDSHIELD WIPERS TURNED ON HIGH EVEN THOUGH THEY WERE IN THE OFF POSITION. THE CAR HORN WAS ENGAGED AND I HAD NO CONTROL OVER THE FUNCTION OF THE SYSTEMS. I WAS ABLE TO START THE CAR BUT THE LIGHT WOULD NOT COME ON ETC. EVEN WITH…
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I WAS DRIVING DOWN THE HIGHWAY AND MY VEHICLE HEADLIGHTS TURNED OFF AS WELL AS THE ENGINE. THE WINDSHIELD WIPERS TURNED ON HIGH EVEN THOUGH THEY WERE IN THE OFF POSITION. THE CAR HORN WAS ENGAGED AND I HAD NO CONTROL OVER THE FUNCTION OF THE SYSTEMS. I WAS ABLE TO START THE CAR BUT THE LIGHT WOULD NOT COME ON ETC. EVEN WITH THE KEY REMOVED AND THE EXITING THE WIPERS, HORN, HAZARD LIGHTS STILL WERE ENGAGED. THE CAR STARTED TO SPRAY WINDSHIELD WIPER FLUID AS WELL. THE LOCKS WOULD UNLOCK AND LOCK AS WELL. EVENTUALLY APPROXIMATELY 10 MINUTES IT STOPPED. I WAS ABLE TO STARED THE CAR AND MOVED IT TO A SAFE LOCATION. I TOOK VIDEO OF THE INCIDENT. I AM HIGHLY CONCERNED AS THIS SEEMS TO BE A RECURRING PROBLEM BASED ON MY RESEARCH AND THERE DEFINITELY COULD HAVE BE A FATALITY LAST NIGHT! *TR
NHTSA ODI #10549626
51,000 miles · Sep 20, 2013
Electrical SystemExterior LightingVisibility/wiper
OUR VAN WAS PARKED OUTSIDE OUR HOUSE (AFTER BEING DRIVEN 6 MILES & SITTING FOR 10 MINUTES) & I STARTED HEARING THE HORN TRYING TO MAKE A HONKING SOUND, WENT OUTSIDE & NOTICED THE LIGHTS FLICKERING, THE WIPERS GOING AT TOP SPEED W/WASHER FLUID SPRAYING, & THE HORN WAS TRYING TO HONK. I TRIED PUSHING THE UNLOCK BUTTON ON MY KEY F…
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OUR VAN WAS PARKED OUTSIDE OUR HOUSE (AFTER BEING DRIVEN 6 MILES & SITTING FOR 10 MINUTES) & I STARTED HEARING THE HORN TRYING TO MAKE A HONKING SOUND, WENT OUTSIDE & NOTICED THE LIGHTS FLICKERING, THE WIPERS GOING AT TOP SPEED W/WASHER FLUID SPRAYING, & THE HORN WAS TRYING TO HONK. I TRIED PUSHING THE UNLOCK BUTTON ON MY KEY FOB & NOTHING HAPPENED. I WAS ABLE TO UNLOCK THE DOOR WITH THE KEY BUT ENTERING & OPENING ALL THE DOORS DID NOTHING. I TRIED STARTING THE VAN & IT WOULDN'T STAY ON. THE HORN EVENTUALLY WENT ON AT FULL FORCE & A SOLID SOUND. WE HAD TO DISCONNECT THE BATTERY FOR IT TO STOP. *TR
NHTSA ODI #10544556
97,000 miles · Aug 25, 2013
Electrical SystemPower TrainVisibility/wiper
WHEN MY WIFE WAS DRIVING ON THE HIGHWAY AT 70 MPH, WITH MY CHILD. THE CAR DIED. WIFE ROLLED TO SIDE OF THE ROAD AND ATTEMPTED TO START IT AGAIN. THE CAR STARTED AND PROMPTLY DIED AGAIN BUT WIPERS WERE GOING AT FULL SPEED ALONG WITH THE WINDSHIELD WASHER FLUID PUMPING OUT, AND THE HORNS AND LIGHTS TURNING ON AND OFF, SHE REMOVED…
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WHEN MY WIFE WAS DRIVING ON THE HIGHWAY AT 70 MPH, WITH MY CHILD. THE CAR DIED. WIFE ROLLED TO SIDE OF THE ROAD AND ATTEMPTED TO START IT AGAIN. THE CAR STARTED AND PROMPTLY DIED AGAIN BUT WIPERS WERE GOING AT FULL SPEED ALONG WITH THE WINDSHIELD WASHER FLUID PUMPING OUT, AND THE HORNS AND LIGHTS TURNING ON AND OFF, SHE REMOVED THE KEY AND IT CONTINUED. SHE HAD ALREADY CALLED ME AND BY THE TIME I GOT THERE (APPROX 15 MIN) IT HAD SHUT ITSELF OFF. I TRIED TO RESTART IT WITH THE SAME PROBLEMS AS MENTIONED BEFORE. I OPENED THE HOOD AND THERE WAS A LOT OF NOISE COMING FROM THE RELAY BOX ( TIPM ), I UNHOOKED THE BATTERY, AND THE PROBLEM "SELF RESOLVED" FIRED UP CAR AND DROVE IT THE 15 MILES HOME. AFTER LOOKING UP PROBLEM ON LINE, HAVE FOUND THAT THIS IS A ONGOING ISSUE AND THAT THE REPAIR PART IS BACK ORDERED NATIONALLY, TELLS ME THAT THIS IS AN ONGOING ISSUE, CHRYSLER DOES KNOW ABOUT BUT HAS NOT DONE ANYTHING ABOUT IT. THIS IS A MAJOR SAFETY ISSUE. *TR
NHTSA ODI #10537125
84,000 miles · Apr 5, 2013
Electrical SystemExterior LightingVisibility/wiper
THE FIRST INCIDENT OCCURRED WHILE CARE WAS SITTING IN THE DRIVEWAY, NO KEY IN IT. HORN STARTED GOING WIPERS AND WIPER FLUID STARTED GOING FULL SPEED, AND LIGHTS STARTED FLASHING, DOOR LOCKS ENGAGED AND COULD NOT BE STOPPED BY KEY FOB. THIS CONTINUED FOR ABOUT 10 MINUTES. I HAD TO PULL THE FUSES AND DISCONNECT THE BATTERY TO GET …
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THE FIRST INCIDENT OCCURRED WHILE CARE WAS SITTING IN THE DRIVEWAY, NO KEY IN IT. HORN STARTED GOING WIPERS AND WIPER FLUID STARTED GOING FULL SPEED, AND LIGHTS STARTED FLASHING, DOOR LOCKS ENGAGED AND COULD NOT BE STOPPED BY KEY FOB. THIS CONTINUED FOR ABOUT 10 MINUTES. I HAD TO PULL THE FUSES AND DISCONNECT THE BATTERY TO GET IT TO STOP. TOOK THE CAR TO DEALERSHIP TWICE WHO STATED THERE IS NOTHING WRONG WITH THE VAN. THE VAN CONTINUES TO DO THIS INTERMITTENTLY. MOST RECENT INCIDENT DRIVING DOWN THE HIGHWAY 60 MPH WITH CHILDREN IN THE CAR WHEN ALL THE PREVIOUS SYMPTOMS STARTED TO OCCUR AND GAUGES WOULD DROP TO ZERO AND THEN BACK UP OVER AND OVER AGAIN. ALL LIGHTS WENT OUT AT THIS TIME AND TRANSMISSION BEGAN MALFUNCTIONING. I WAS BARELY ABLE TO PULL THE CAR OFF TO THE SIDE OF THE ROAD WHERE IT CONTINUED TO DO THIS FOR 15 MINUTES. THE THIRD TIME I TOOK IT IN THEY REPORTED IT WAS MY TIPM AND WANT OVER $1100 TO REPLACE IT. I CALLED DODGE CUSTOMER SERVICE AND EXPLAINED THE ISSUE HOPING THEY WOULD FIX IT WITHOUT COST TO ME OR OFFER SOME SOLUTION. THEIR REP WAS VERY RUDE AND TOLD ME TO TRY WHAT THE DEALERSHIP SUGGESTED. I EXPRESSED HOW IT IS A DESIGN/MANUFACTURING FLAW AND GOT THE REPLY, "WELL MA'AM, THERE IS NO RECALL ON THIS SO THERE IS NOTHING WE CAN DO". I INFORMED HIM I WOULD NEVER BUY ANOTHER DODGE/CHRYSLER VEHICLE AND RECEIVED THE REPLY "OK, HAVE A GOOD DAY". HE THEN HUNG UP ON ME. THIS IS A SERIOUS SAFETY ISSUE AND AFTER READING MANY FORUMS HAVE REALIZED I AM NOT THE ONLY ONE EXPERIENCING THIS ISSUE...DODGE NEEDS TO BE HELD ACCOUNTABLE! *TR
NHTSA ODI #10507296
121,000 miles · Mar 11, 2013
Electrical SystemVisibility/wiper
AT RANDOM TIMES THE HORN, FLASHERS, AND WIPERS WILL TURN ON.THIS HAS HAPPENED WHILE DRIVING THE VEHICLE AND HAS HAPPENED WHEN THE VEHICLE WAS TURNED OFF, WITHOUT ANYONE INSIDE THE VAN. DISCONNECTING THE BATTERY HAS BEEN THE WAY TO STOP THE PROBLEM. DEALER COULD NOT FIND ANYTHING WRONG AND GUESSED THAT IT WAS THE TIPM. THIS HAS …
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AT RANDOM TIMES THE HORN, FLASHERS, AND WIPERS WILL TURN ON.THIS HAS HAPPENED WHILE DRIVING THE VEHICLE AND HAS HAPPENED WHEN THE VEHICLE WAS TURNED OFF, WITHOUT ANYONE INSIDE THE VAN. DISCONNECTING THE BATTERY HAS BEEN THE WAY TO STOP THE PROBLEM. DEALER COULD NOT FIND ANYTHING WRONG AND GUESSED THAT IT WAS THE TIPM. THIS HAS OCCURRED ON NUMEROUS OCCASIONS AND DOES SEAM TO BE A SAFETY ISSUE WHEN THE VEHICLE IS IN OPERATION. OBVIOUSLY FROM THE NUMBER OF COMPLAINTS THAT I HAVE SEEN, NHTSA SHOULD INVESTIGATE AND CHRYSLER NEEDS TO DO A RECALL. *TR
NHTSA ODI #10502380
56,000 miles · Nov 20, 2012
Exterior LightingVisibility/wiper
I WAS DRIVING HOME AT 10:30 AT NIGHT ON THURSDAY THE 15TH OF NOVEMBER 2012 DRIVING 65 MPH ON STATE HIGHWAY 64 IN PAWNEE COUNTY OKLAHOMA AND THE WINDSHIELD WIPERS WENT ON BY THEMSELVES AND THEN THE HEAD LIGHTS WENT OFF BY THEMSELVES. I TOOK THE VEHICLE TO THE DODGE DEALER AND THEY RECOMMENDED THAT I REPLACE A CLOCK SPRING BUT WER…
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I WAS DRIVING HOME AT 10:30 AT NIGHT ON THURSDAY THE 15TH OF NOVEMBER 2012 DRIVING 65 MPH ON STATE HIGHWAY 64 IN PAWNEE COUNTY OKLAHOMA AND THE WINDSHIELD WIPERS WENT ON BY THEMSELVES AND THEN THE HEAD LIGHTS WENT OFF BY THEMSELVES. I TOOK THE VEHICLE TO THE DODGE DEALER AND THEY RECOMMENDED THAT I REPLACE A CLOCK SPRING BUT WEREN'T EVEN SURE IF THAT WOULD FIX THE HEADLIGHT ISSUE. NOT TO MENTION CHARGING ME $300 FOR THE PART WHEN I HAVE THE EXTENDED ELECTRONICS WARRANTY ON THE VEHICLE. I FEEL THAT THIS IS A VERY MAJOR SAFETY ISSUE AND DODGE NEEDS TO LOOK INTO IT FURTHER AND CORRECT THE ISSUE AT NO CHARGE TO THE OWNERS, THIS IS OBVIOUSLY A MANUFACTURER DEFECT. THERE IS NO REASON THIS VEHICLE SHOULD HAVE THIS ISSUE. IT IS A LIABILITY TO DODGE IF NOT CORRECTED. PLEASE LOOK INTO THIS ISSUE AS IT COULD END UP COSTING SOMEONE THEIR LIFE. I WOULD LIKE TO MAKE SURE THAT THIS GETS LOOKED INTO. PLEASE SEND ME A SUPERVISORS NUMBER OR EMAIL SO I MAKE SURE THIS GETS ATTENTION. IF I DO NOT HEAR SOMETHING BACK WITHIN 48 HOURS, I WILL CONTACT THE SECRETARY OF TRANSPORTATION MYSELF, A MR. RAY LAHOOD THROUGH SENATOR COBURN. I AM REALLY PISSED OFF ABOUT THE SITUATION. YOU DRIVE DOWN A ROAD WITH YOUR FAMILY IN THE DARK OF NIGHT AND UNEXPECTEDLY YOUR HEADLIGHTS GO OUT AND YOU RISK YOUR FAMILIES LIFE. DODGE DIDN'T ACT LIKE IT WAS A BIG DEAL, BUT IT COULD END UP BEING A MAJOR LIABILITY FOR THEM IF THEY DO NOT REMEDY THE SITUATION. *TR
NHTSA ODI #10485264
51,000 miles · Oct 23, 2012
Electrical SystemExterior LightingVisibility/wiper
UPON ENTERING VEHICLE PRESSING KEYFOB TO UNLOCK ANY DOOR OR HATCH THE HORN WOULD START TO SOUND, THE WINDSHIELD WIPERS (FRONT AND REAR) WOULD START TO GO ON ITS ON INCLUDING WINDSHIELD WIPER FLUID AS WELL, LIGHTS WOULD START TO FLASH AS WELL. I WOULD HAVE TO OPEN UP THE HOOD AND HIT THE FUSE BOX LOCATED NEXT TO THE BATTERY ON TH…
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UPON ENTERING VEHICLE PRESSING KEYFOB TO UNLOCK ANY DOOR OR HATCH THE HORN WOULD START TO SOUND, THE WINDSHIELD WIPERS (FRONT AND REAR) WOULD START TO GO ON ITS ON INCLUDING WINDSHIELD WIPER FLUID AS WELL, LIGHTS WOULD START TO FLASH AS WELL. I WOULD HAVE TO OPEN UP THE HOOD AND HIT THE FUSE BOX LOCATED NEXT TO THE BATTERY ON THE DRIVERS SIDE FIREWALL JUST TO GET IT TO STOP. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP ON SEVERAL OCASSIONS TO NO AVAIL BECAUSE THEY CANNOT DUPLICATE THE PROBLEM AND NOW I AM OUT A DIAGNOSTIC FEE OF $94.00 X2 AND THE COST OF A RENTAL CAR BOTH TIMES FOR MY WIFE AND THREE CHILDREN BECAUSE MY 100% FULL WARRANTY DOES NOT COVER THE COST OF THE RENTAL BECAUSE THE PROBLEM COULD NOT BE DUPLICATED. AFTER SEARCHING AND READING ABOUT THIS PROBLEM THAT MY WIFE AND I ARE HAVING WITH THIS CARA VAN I THINK SOMETHING SHOULD BE DONE BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED BY THE CARAVAN DOING SOMETHING THAT IT WAS NOT ASKED TO DO!!!! *TR
NHTSA ODI #10481561
Official recalls
8Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Aug 3, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence & remedy
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Additional source detail variants (3)
Equipment:appliance:air Conditioner
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags:frontal:sensor/control MODULE-INACTIVE
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags:frontal
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Dec 8, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. THESE VEHICLES MAY EXPERIENCE A WATER LEAK At THE HEATING AND AIR CONDITIONER (HVAC) DRAIN GROMMET WHICH CAN LEAD TO ILLUMINATION OF AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT.
Consequence & remedy
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE HVAC DRAIN GROMMET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Jun 3, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 AND 2009 DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY PASSENGER VEHICLES MANUFACTURED FROM FEBRUARY 2007 THROUGH SEPTEMBER 2009. SOME OF THE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPERLY ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION.
Consequence & remedy
Consequence: A SHORT CIRCUIT COULD OCCUR INSIDE THE SLIDING DOOR, OVERHEATING THE LATCH, POSSIBLY RESULTING IN A FIRE.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT CHRYSLER TOLL-FREE AT 1-800-853-1403.
Sep 11, 2009
ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.
Consequence & remedy
Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.
Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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