2021 Dodge Durango

The contact's wife owns a 2021 Dodge Durango. The contact stated that the rearview camera failed to engage while reversing. Additionally, the contact stated that the navigation screen failed to engage while driving and he was unable to use the GPS. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the navigation screen needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 700.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

2021 Dodge Durango R/T power liftgate fails to recoil when an obstruction is met before latching. The liftgate will squeeze upon object and try to latch and then it just stalls. The problem has been demonstrated over and over again at two different dodge service centers. It has been replicated by technicians in the field. FCA Corporate is aware of my complaint. The field representative said this is normal. If this was a child’s hand or an animal’s paw, it would be crushed, until it stalls. The owners manual clearly states if anything obstructs the powerlift gate while it’s closing or opening the liftgate will automatically reverse to the closed or open position after multiple obstructions in the same cycle to liftgate will automatically stop and must be opened or closed manually. This happens on the first attempt not multiple attempts. There is nothing in the owners manual warning customers about this safety hazard. I am not excepting the answer this is operating as designed. This needs a full investigation and should be a recall on all dodge vehicles which my understanding is manufactured after 2011 until present, according to service manager. This can be duplicated using towels rolled up, cargo liner sticking out of trunk, or other objects like a beach chair bag is how we discovered it. Furthermore, if in a parking lot or at home and you are going into store/home it looks liked it’s latch. Your vehicle is liftgate is unlatched! You do get a warning message on dash obstruction detected, but the liftgate fails to recoil as it just try’s to squeeze itself locked. Then it just stalls. FCA executive agrees the instruction do not line up with the way it’s described to work. What will it take? A small child’s hand, a dogs leg, or someone’s fingers? Dealer said it was pinch sensors but now stated they are not the issue. It’s a poor design with power lift gate strut. Vehicle was in shop for 45 days.

UNKNOWN reason for failure. The driver side and passenger side seat belts will not retract and do not get tight. This is very dangerous!!!! There are thousands of Durango owners dealing with the same problem. This should be recalled immediately! It will not be good if someone were in an accident and departed from the vehicle because the seat belts weren't working properly!

The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked unattended, it caught fire without warning. The contact stated that the fire extended to the house, which also caught fire. The fire was extinguished with the assistance of the fire department, who informed the contact that the source of the fire was electrical. There was no police report filed. There were no reported injuries. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 22,000. The VIN was not available.

Auto leveling headlights are pointed too low, not providing enough lit view of the road at night. This is a constant issue and not intermittent. Not being able to see far enough ahead of a vehicle travelling at the speed limit, could cause harm or even death to the operator, passengers or objects in the road. Dealer confirmed lights are pointed too low. Vehicle has not been inspected by the Manufacturer, Police, Insurance Representative. It has only been inspected by the dealership. No warning lamps, messages or other symptoms. I just purchased this vehicle and it was like this when I purchased it.

In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.

On my '21 Durango, the backup camera has been so horribly bright at night that I have come to putting my hand or a towel over the screen so that I can look at my side mirrors when backing up. I have visited the dealer and their resolution was to lower the brightness setting which had no effect on the backup camera. This is a huge safety issue backing up at night whether it's in a parking lot or driveway.