2021 Dodge Durango

An error pop up occurs frequently which blocks the screen (including the backup camera view) until cleared. The error message says “Uconnect Box requires service. Please visit an authorized dealer” This pop up occurs at random and can happen several times in a row. The spontaneity of the error means it can suddenly cover the backup camera view as you are backing up.

The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted properly. The only way to stop the problem is to turn the car off, and back on which resolves the issues. It generally would then not recur for months. The dealer has not been able to reproduce that problem. Yesterday, while driving the car in heavy traffic, the engine revving problem happened twice. The second time I became very concerned and was trying to get out of bumper to bumper traffic to a safe place. While attempting to get to a place where I could pull the car over, I was moving forward very slowly (had released the brake, but not touched the accelerator) when the car in front of me was stopping again. I braked, and the car lurched forward with force and hit the other car. I braked harder and the car again lurched forward, hitting the other car a second time. I threw the car into park which stopped the motion. There were no serious injuries but both cars sustained damage and I called roadside assistance to tow my car to the dealership because I felt it was not safe to drive. The dealer repeatedly tells us there is nothing wrong with the car. Someone could have been killed or seriously injured. I am requesting an immediate investigation. There were no warning lights. This just happened, so the insurance has not inspected the car yet. It is at the dealership. The only "warning signs were the intermittent electrical problems which have occurred since we have owned the car. The engine revving intermittently started happening about a year ago. The problem with the car accelerating or jerking forward while breaking happened for the first time yesterday

Periodic starting failure. Vehicle will not turn over immediately. It has a push button start. The safety of my children is at stake if my vehicle does not start during cold winter months when the outside temperature is below freezing. I am not sure I won’t shut off mid travel. It was suggested to be the type of fuel so I bought premium and it didn’t help.

The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked unattended, it caught fire without warning. The contact stated that the fire extended to the house, which also caught fire. The fire was extinguished with the assistance of the fire department, who informed the contact that the source of the fire was electrical. There was no police report filed. There were no reported injuries. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 22,000. The VIN was not available.

YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP. THE SOS SYSTEMS COMES ON THE SCREEN AND IS VERY DISTRACTING WHEN DRIVING. THEN IT STATES IT COULDN'T CONNECT TO SOS SYSTEM AND CONTACT A DEALER. RED LIGHT COMES ON THE DASH AND ON THE REARVIEW MIRROR. ALMOST CAUSED ME TO WRECK.

YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP. THE SOS EMERGENCY ALERT OPENS UP ON THE SCREEN AND STATES IT COULDN'T CONNECT PLEASE HAVE VEHICLE SERVICED AT DEALER. ITS DISTRACTING AND CAN CAUSE YOU TO HAVE AN ACCIDENT

THE STEREO SYSTEM/HEAD END EMITS A VERY LOUD NOICE RANDOMLY WHILE THE VEHICLE IS IN MOTION. THE SOUND IS SO LOUD THAT THE IMMEDIATE INSTINCT IS TO GRAB FOR THE VOLUME CONTROLS DISTRACTING THE DRIVER FROM THE ROAD. NONE OF THE VOLUME BUTTONS ON THE STEERING WHEEL OR DASH HAVE ANY EFFECT. THE SOUND ONLY GOES AWAY WHEN THE UCONNECT SYSTEM CRASHES AND REBOOT AUTOMATICALLY. THE PROBLEM HAS HAPPENED SEVERAL TIMES. IT IS UNCLEAR WHETHER THE SEQUENCE IS INITIATED WITH THE FORWARD COLLISION SENSOR. AT LEAST ONE EVENT SEEMED TO BE WHEN A CAR PULLED OUT IN FRONT OF ME VERY CLOSE IN A TRAFFIC CIRCLE WHERE I HAD TO APPLY SIGNIFICANT BREAKING. ANOTHER EVENT SEEMED TO BE AT THE LOCATION WHERE MY PREVIOUS DURANGO GAVE A FALSE POSITIVE FCW AT A CURVE IN THE ROAD NEAR A UTILITY POLE. THE BOTTOM LINE IS THAT THERE IS SIGNIFICANT HEADS DOWN TIME FOR THE DRIVER DUE TO THE PROBLEM.

I PURCHASED A 2021 DODGE DURANGO GT FROM ARRIGO DODGE- FT PIERCE ON 12/31/20. THE PICTURE THEY HAD IN THE ADVERTISEMENT SHOWS A SPORT HOOD. THE VEHICLE WAS IN ANOTHER COUNTY SO THEY DELIVERED IT AT NIGHT TO MY HOME. BEFORE PURCHASING IT, I ASKED THE MANAGER TO DOUBLE CHECK TO MAKE SURE THE HOOD WAS IN FACT THE SPORT HOOD IN THE PICTURE ADVERTISED. HE CALLED & CHECKED AND CONFIRMED THAT THE HOOD WAS THE SPORT HOOD. IT WAS DELIVERED WITH A DIFFERENT HOOD. I BELIEVE THIS IS FALSE ADVERTISEMENT. I WANT THE HOOD THAT THEY PROMISED ME. NOW THE EVEN BIGGER ISSUES. I WAS WASHING MY VEHICLE WHEN I DISCOVERED A CRIMPED RUBBER PART ALONG THE DRIVER'S SIDE PASSENGER DOOR. THEN A PAINT DEFECT AROUND THE WINDOW. THEN THE DOOR BEING CROOKED AND NOT LINED WITH THE VEHICLE. WITH ALL THE DAMAGE TO THE DOOR, I BELIEVE THERE WAS TROUBLE ON THE PRODUCTION LINE. THERE IS ALSO A PIECE MISSING ON THE DRIVER'S DOOR PANEL AT THE LATCH TO OPEN THE DOOR. THE PART IS NOT THERE. THE BOLT IS EXPOSED. ON THE PASSENGER SIDE FRONT DOOR, WHEN OPENING, THERE IS A BLACK HOSE THAT COVERS ELECTRICAL WIRING. THAT PART IS PULLED AWAY FROM THE VEHICLE AND THE WIRES ARE HANGING. I PAID $49,000 FOR THIS VEHICLE. IT IS CLEARLY NOT PUT TOGETHER WELL. IT HAS DEFECTS EVERYWHERE. ARRIGO DODGE WANTS TO TRY TO REPAIR IT. THESE ISSUES ARE NOT REPAIRABLE, THESE ARE MANUFACTURING DEFECTS. I AM REQUESTING A REPLACEMENT VEHICLE WITH THE CORRECT HOOD AS ADVERTISED. I DID NOT SPEND ALMOST $50K FOR A DEFECTED VEHICLE THAT THEY WANT TO PATCH UP. PLEASE HELP ME.