NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes, Hydraulic complaints
46 reportsClear category filter14,000 miles · Jun 10, 2004
Service Brakes, Hydraulic
I PURCHASED A NEW DURANGO 2 YEARS AGO, AND AT PRESENT THE SUV HAS SLIGHTLY OVER 14,000 MILES. THE DEALER HAS INFORMED ME THAT THE ROTORS MUST BE TURNED AND NEW BRAKE PADS INSTALLED. THIS TYPE OF WORK AT 14,000 MILES (7,000 MILES PER YEAR) IS UNACCEPTABLE. AT THIS RATE 30,000 MILES WILL REQUIRE NEW PADS AND ROTORS. APPARANTLY,…
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I PURCHASED A NEW DURANGO 2 YEARS AGO, AND AT PRESENT THE SUV HAS SLIGHTLY OVER 14,000 MILES. THE DEALER HAS INFORMED ME THAT THE ROTORS MUST BE TURNED AND NEW BRAKE PADS INSTALLED. THIS TYPE OF WORK AT 14,000 MILES (7,000 MILES PER YEAR) IS UNACCEPTABLE. AT THIS RATE 30,000 MILES WILL REQUIRE NEW PADS AND ROTORS. APPARANTLY, THE BRAKES/ROTORS ARE UNDERSIZED FOR THE SIZE AND WEIGHT OF THE VEHICLE OR THE PADS AND/OR ROTORS ARE DEFECTIVE, BOTH SAFETY ISSUES IN MY OPINION. *AK
NHTSA ODI #10075190
22,458 miles · Apr 22, 2004
Service Brakes, Hydraulic
ON APRIL 20 MY WIFE TOOK OUR 2002 DODGE DURANGO TO THE DEALERSIP TO HAVE A PA INSPECTION PERFORMED. THE INSPECTION IN 2003 WAS ROUTINE AND SHOWED NO SIGNS OF ABNORMAL WEAR. SINCE THE LAST INSPECTION MY DROVE THE DURANGO 10,010 MILES. THE VEHICLE IS GARAGED EACH NIGHT AT OUR HOME. THE INSPECTION MECHANIC AT THE DEALERSHIP FAILED …
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ON APRIL 20 MY WIFE TOOK OUR 2002 DODGE DURANGO TO THE DEALERSIP TO HAVE A PA INSPECTION PERFORMED. THE INSPECTION IN 2003 WAS ROUTINE AND SHOWED NO SIGNS OF ABNORMAL WEAR. SINCE THE LAST INSPECTION MY DROVE THE DURANGO 10,010 MILES. THE VEHICLE IS GARAGED EACH NIGHT AT OUR HOME. THE INSPECTION MECHANIC AT THE DEALERSHIP FAILED OUR DURANGO DUE TO THE LEFT FRONT BRAKE ROTOR BEING SEVERLY RUSTED. EVEN THE RETAINING CLIPS THAT HOLD THE BRAKE PADS IN PLACE ARE RUSTED OFF AFTER ONLY 10,010 MILES FROM LAST YEAR. HOW CAN A BRAKE ROTOR BECOME RUSTED WHEN IT IS BEING DRIVEN EACH DAY BY MY WIFE. HER WORK IS EIGHT MILES FROM OUR HOME, ONE WAY. I SUSPECT THE ROTOR IS MADE FROM DEFECTIVE STEEL. WE HAVE ALL THE SERVICE RECORDS AS THE DEALERSHIP SERVICES THE DURANGO WHEN NEEDED. TOTAL MILEAGE ON THE VEHICLE IS 22,458 OVER 2 YEARS. WE ARE PAYING TO HAVE THE WORK COMPLETED BUT FEEL THE ROTORS ARE DEFECTIVE AS ARE THE BRAKE PADS. I MYSELF INSPECTED THE ROTOR AND FOUND THE AXEL TO BE RUSTING ALONG WITH THE SPINDLE ARM ATTACHED TO POSSIBLY DEFECTIVE BALL JOINTS.. COMMON FOLKS SUCH AS MYSELF AND MY WIFE DEPEND ON YOUR AGENCY TO REPRESENT US. HAD WE KNOW OF THE POOR QUALITY OF THE DURANGO WE NEVER WOULD HAVE SPENT OUR MONEY ON IT. I HAVE CONTACTED DODGE CUSTOMER SERVICE AND THEY HAVE BEEN OF NO HELP. I HAVE INSTRUCTED THE MECHANIC AT THE DEALERSHIP TO GIVE ME BACK ALL THE PARTS BEING REPLACED SO I WILL HAVE THEM FOR EVIDENCE. I ALSO HAVE THE SUPPORTING PAPERWORK. UNSAFE VEHICLES SHOULD NOT BE ALLOWED ON THE HIGHWAYS WHERE PEOPLE CAN GET KILLED. AT 60 MILES PER HOUR IF YOUR ROTOR BREAKS OR THE BALL JOINT POPS OUT SOMEONE WILL BE DEAD. THANK YOU IN ADVANCE FOR YOUR HELP.*AK
NHTSA ODI #10067691
Mileage unknown · Mar 8, 2004
Service Brakes, HydraulicSuspension
WHILE DRIVING 30 MPH VEHICLE HIT A POT HOLE . CONSUMER APPLIED THE BRAKES, LOST CONTROL OF THE VEHICLE, AND HIT A CURB. PASSENGER'S SIDE WHEEL FELL OFF. CONSUMER HAD THE VEHICLE TOWED TO DEALER FOR INSPECTION, AND MECHANIC REPLACED BOTH UPPER AND LOWER BALL JOINTS. *AK EA03-023
NHTSA ODI #10061620
34,000 miles · Mar 3, 2004
Service Brakes, HydraulicSuspension
I OWN A 2002 DODGE DURANGO WITH 35,000 MILES THAT HAS ALWAYS BEEN PROPERLY MAINTAINED. I HAVE ALREADY HAD THE DEALER REPLACE 2 WORN BALL JOINTS LAST WEEK, I'VE HAD THE BRAKE PADS REPLACED TWICE, AND ONE ROTOR ON ONE SIDE (IN FRONT) TURNED, AND I AM STILL HEARING STRANGE NOISES. I WOULD LIKE AN INVESTIGATION DONE ON MY VEHICLE, …
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I OWN A 2002 DODGE DURANGO WITH 35,000 MILES THAT HAS ALWAYS BEEN PROPERLY MAINTAINED. I HAVE ALREADY HAD THE DEALER REPLACE 2 WORN BALL JOINTS LAST WEEK, I'VE HAD THE BRAKE PADS REPLACED TWICE, AND ONE ROTOR ON ONE SIDE (IN FRONT) TURNED, AND I AM STILL HEARING STRANGE NOISES. I WOULD LIKE AN INVESTIGATION DONE ON MY VEHICLE, AS I AM DRIVING MY DAUGHTER AND MYSELF AROUND EVERYDAY, AND MY FACTORY WARRANTY IS ABOUT TO EXPIRE. ITS OBVIOUS DAIMLER CHRYSLER IS NOT CONCERNED WITH SAVING PEOPLES LIVES, AS I HAVE JUST WITNESSED THE MARCH THIRD EVENING EDITION OF CBS NEWS WITH DAN RATHER. I AM RATHER CONCERNED THAT THE TRANSPORTATION SAFETY ADMINISTRATION HAS LET DAIMLER CHRYSLER GET AWAY WITH NOT RECALLING THESE PROBLEMS CONSIDERING THE LARGE AMOUNT OF COMPLAINTS WITH THESE SUSPENSION SYSTEMS. PLEASE HELP ME AND CONTACT ME. THANK YOU. EMAIL ME AT JCOOKIE100@EARTHLINK.NET OR PHONE ME (858)220-0419. IM NOT REAL SURE WHAT TO DO AT THIS POINT. THANK YOU. SIGNED, A CONCERNED PARENT AND DRIVER.*AK
NHTSA ODI #10060312
28,000 miles · Feb 16, 2004
Service Brakes, HydraulicCrashInjury
SERVICE BRAKES, HYDRAULIC: ANTILOCK WITH REAR ABS ONLY (2-WHEEL) WHEN THE ABS SYSTEM IS ACTIVATED THE VEHICLE SURGES FORWARD. IT IS AS IF THE FRONT BRAKES WILL NOT STOP. THIS HAS BEEN A PROBLEM SENSE THE VEHICLE WAS NEW. WHEN IT WAS MENTION TO THE DEALER THEY SAID THAT WAS HOW THE ABS SYSTEM WORKED. *AK
NHTSA ODI #10058243
Mileage unknown · Jan 22, 2004
Service Brakes, HydraulicCrash
THE BRAKE ROTORS NEED TO BE TURNED OR REPLACED AT 25000 MILES. THE VEHICLE IS TOO HEAVY/BIG FOR THE SMALLER SIZED ROTORS. VEHICLE DOES NOT RESPOND EFFICIENTLY TO BRAKES. IN MY CASE, THE MASTER CYLINDER NEEDED TO BE REPLACED BY THE DEALERSHIP AT 25000 MILES. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITH DODGE…
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THE BRAKE ROTORS NEED TO BE TURNED OR REPLACED AT 25000 MILES. THE VEHICLE IS TOO HEAVY/BIG FOR THE SMALLER SIZED ROTORS. VEHICLE DOES NOT RESPOND EFFICIENTLY TO BRAKES. IN MY CASE, THE MASTER CYLINDER NEEDED TO BE REPLACED BY THE DEALERSHIP AT 25000 MILES. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITH DODGE ON THE MANUFACTURING OF THE DURANGO.
NHTSA ODI #10054684
20,350 miles · Jan 15, 2004
Service Brakes, Hydraulic
DEALER STATES THAT BRAKE ROTORS ARE WARPED TO THE POINT OF NOT BEING TURNED AND THAT I WILL NEED TO PRUCHASE NEW ONES AT THE COST OF APPROX. $450.00. THE BRAKES PADS ARE ONLY SLIGHTLY WORN. CAR SHUTTERS VIGOROUSLY WHEN BRAKE IS APPLIED. DEALER STATES THAT THIS IS NOT UNDER WARRENTY AND THAT THIS IS NOT A MANUFACTURERS DEFECT. I …
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DEALER STATES THAT BRAKE ROTORS ARE WARPED TO THE POINT OF NOT BEING TURNED AND THAT I WILL NEED TO PRUCHASE NEW ONES AT THE COST OF APPROX. $450.00. THE BRAKES PADS ARE ONLY SLIGHTLY WORN. CAR SHUTTERS VIGOROUSLY WHEN BRAKE IS APPLIED. DEALER STATES THAT THIS IS NOT UNDER WARRENTY AND THAT THIS IS NOT A MANUFACTURERS DEFECT. I HAVE CONTACTED DODGE/CHRYSTLER WAITING FOR A RESPONSE.
NHTSA ODI #10069570
21,200 miles · Jan 1, 2004
Service Brakes, HydraulicCrash
I WAS TRAVELING AT 25 MPH AND APPROX. 100 FEET BEHIND OTHER CARS WHEN SOMEONE ABOUT 10 CARS AHEAD MADE A HARD STOP CAUSING EVERYONE BEHIND THEM TO DO THE SAME. I HEARD AT LEAST THREE CARS TIRES SCREACHING TO A STOP IN FRONT OF ME. WHEN I APPLIED MY BRAKES IN MY 2002 DODGE DURANGO WITH BRAKE PEDAL PUSHED DOWN AS FAR AS IT WOULD G…
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I WAS TRAVELING AT 25 MPH AND APPROX. 100 FEET BEHIND OTHER CARS WHEN SOMEONE ABOUT 10 CARS AHEAD MADE A HARD STOP CAUSING EVERYONE BEHIND THEM TO DO THE SAME. I HEARD AT LEAST THREE CARS TIRES SCREACHING TO A STOP IN FRONT OF ME. WHEN I APPLIED MY BRAKES IN MY 2002 DODGE DURANGO WITH BRAKE PEDAL PUSHED DOWN AS FAR AS IT WOULD GO AND AS HARD AS I COULD THE TRUCK SLOWED TO ABOUT 5 MPH WITH EVERYTHING LOOSE IN THE TRUCK FLYING FOWARD, BUT THE TRUCK DID NOT STOP. FOR THE LAST 30 FEET IT JUST KEPT GOING AT 5 MPH AND I HIT THE REAR OF OF A 97 HONDA ACCORD. THE TIRES NEVER LOCKED UP OR DID I FEEL ANY ANTI-LOCK PULSATION IN THE BRAKE PEDAL AS I HAVE ON OTHER VEHICLES. I HAD NO CONTROL IN THIS ACCIDENT. IF I HAD NOT HAD 4 WHEEL ANTI-LOCK BRAKES I WOULD HAVE BEEN ABLE TO STOP. SOMETHING IS WRONG WITH THE BRAKING SYSTEM ON THIS TRUCK! BUT THE DEALER SAID EVERYTHING WAS NORMAL. PEOPLE ARE GOING TO BE KILLED IF THIS PROBLEM IS NOT DEALT WITH. THE HONDA I HIT SUFFERED HEAVY DAMAGE BECAUSE OF THE HEIGHT DIFFERANCE IN BUMPERS. MY TRUCK WAS NOT AS BAD. MY AUTO INSURACE RATE WILL BE GOING UP FROM WHAT I BELIEVE I COULD NOT HAVE PREVENTED. THANK GOODNESS NO BODY WAS HURT.*AK
NHTSA ODI #10051469
1,000 miles · Dec 24, 2003
Power TrainService Brakes, Hydraulic
I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND…
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I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND OUT SEAT BELTS ARE UNSAFE! I AM SCARED TO DEATH FOR MY FAMILY ! *AK
NHTSA ODI #10051056
19,254 miles · Dec 10, 2003
Service Brakes, Hydraulic
THE BRAKES PULSATED WHEN THEY WERE APPLIED. HOWEVER, THERE WASN'T ANY PROBLEM WITH BRAKING. THE DRIVER TOOK THE VEHICLE TO THE DEALER AND THE MECHANIC NOTICED THAT BOTH FRONT ROTORS WERE WARPED AND NEEDED TO BE RESURFACED *AK AFTER REPLACING 3 SETS OF ROTORS WITHIN SIX MONTHS THE CONSUMER FEELS THAT DODGE AUTO PARTS ARE DEFECTI…
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THE BRAKES PULSATED WHEN THEY WERE APPLIED. HOWEVER, THERE WASN'T ANY PROBLEM WITH BRAKING. THE DRIVER TOOK THE VEHICLE TO THE DEALER AND THE MECHANIC NOTICED THAT BOTH FRONT ROTORS WERE WARPED AND NEEDED TO BE RESURFACED *AK AFTER REPLACING 3 SETS OF ROTORS WITHIN SIX MONTHS THE CONSUMER FEELS THAT DODGE AUTO PARTS ARE DEFECTIVE. *CB *JB
NHTSA ODI #10045024
NHTSA investigations
5EA06011 · Vehicle UNDER-SEAT Fire
Opened Jun 19, 2006 · Closed Sep 22, 2006
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring
DAIMLERCHRYLSER CORPORATION (DCC) WILL RECALL 35,103 MY 2001-2003 DODGE DURANGO VEHICLES EQUIPPED WITH FRONT BENCH SEATS (RECALL # 06V339, SEE DEFECT REPORT FOR DETAILS).THE SUBJECT VEHICLES ARE EQUIPPED WITH EITHER FRONT BUCKET SEATS OR A 40-20-40 SPLIT FRONT BENCH SEAT.VEHICLES EQUIPPED WITH FRONT BENCH SEAT CONTAIN AN UNCAPPED, UNUSED CONNECTOR LOCATED UNDER THE FRONT EDGE OF THE SEAT.THE CONNECTOR PROVIDES POWER TO THE CENTER CONSOLE POWER OUTLET FOR VEHICLES WITH BUCKET SEATS, BUT IT IS UNUSED IN VEHICLES EQUIPPED WITH BENCH SEATS.THE CONNECTOR IS LOCATED REARWARD OF THE CUP HOLDER ON THE TUNNEL FOR VEHICLES EQUIPPED WITH THE BENCH SEAT.THIS CONNECTOR CONTAINS A FUSED B+ CIRCUIT WIRE (THAT IS CONTINUOUSLY POWERED WITH THE KEY OFF) AND A GROUND WIRE. DCC DETERMINED THAT IF LIQUID IS SPILLED FROM THE CUP HOLDER ONTO THE TUNNEL, THE UNCAPPED CONNECTOR MAY BECOME CONTAMINATED.THIS CONTAMINATION MAY ALLOW DEVELOPMENT OF A HIGH RESISTANCE SHORT CIRCUIT IN THE CONNECTOR, CAUSING LOCALIZED HEATING, WHICH COULD EVENTUALLY LEAD TO A FIRE.DCC WILL INSPECT THE UNCAPPED CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT LIQUID CONTAMINATION.ALL OF THE REPORTED UNDER-SEAT FIRES WERE ON SUBJECT VEHICLES WITH A 40-20-40 BENCH SEAT.THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Electrical System
DAIMLERCHRYLSER CORPORATION (DCC) WILL RECALL 35,103 MY 2001-2003 DODGE DURANGO VEHICLES EQUIPPED WITH FRONT BENCH SEATS (RECALL # 06V339, SEE DEFECT REPORT FOR DETAILS).THE SUBJECT VEHICLES ARE EQUIPPED WITH EITHER FRONT BUCKET SEATS OR A 40-20-40 SPLIT FRONT BENCH SEAT.VEHICLES EQUIPPED WITH FRONT BENCH SEAT CONTAIN AN UNCAPPED, UNUSED CONNECTOR LOCATED UNDER THE FRONT EDGE OF THE SEAT.THE CONNECTOR PROVIDES POWER TO THE CENTER CONSOLE POWER OUTLET FOR VEHICLES WITH BUCKET SEATS, BUT IT IS UNUSED IN VEHICLES EQUIPPED WITH BENCH SEATS.THE CONNECTOR IS LOCATED REARWARD OF THE CUP HOLDER ON THE TUNNEL FOR VEHICLES EQUIPPED WITH THE BENCH SEAT.THIS CONNECTOR CONTAINS A FUSED B+ CIRCUIT WIRE (THAT IS CONTINUOUSLY POWERED WITH THE KEY OFF) AND A GROUND WIRE. DCC DETERMINED THAT IF LIQUID IS SPILLED FROM THE CUP HOLDER ONTO THE TUNNEL, THE UNCAPPED CONNECTOR MAY BECOME CONTAMINATED.THIS CONTAMINATION MAY ALLOW DEVELOPMENT OF A HIGH RESISTANCE SHORT CIRCUIT IN THE CONNECTOR, CAUSING LOCALIZED HEATING, WHICH COULD EVENTUALLY LEAD TO A FIRE.DCC WILL INSPECT THE UNCAPPED CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT LIQUID CONTAMINATION.ALL OF THE REPORTED UNDER-SEAT FIRES WERE ON SUBJECT VEHICLES WITH A 40-20-40 BENCH SEAT.THIS INVESTIGATION IS CLOSED.
Electrical System:wiring
DAIMLERCHRYLSER CORPORATION (DCC) WILL RECALL 35,103 MY 2001-2003 DODGE DURANGO VEHICLES EQUIPPED WITH FRONT BENCH SEATS (RECALL # 06V339, SEE DEFECT REPORT FOR DETAILS).THE SUBJECT VEHICLES ARE EQUIPPED WITH EITHER FRONT BUCKET SEATS OR A 40-20-40 SPLIT FRONT BENCH SEAT.VEHICLES EQUIPPED WITH FRONT BENCH SEAT CONTAIN AN UNCAPPED, UNUSED CONNECTOR LOCATED UNDER THE FRONT EDGE OF THE SEAT.THE CONNECTOR PROVIDES POWER TO THE CENTER CONSOLE POWER OUTLET FOR VEHICLES WITH BUCKET SEATS, BUT IT IS UNUSED IN VEHICLES EQUIPPED WITH BENCH SEATS.THE CONNECTOR IS LOCATED REARWARD OF THE CUP HOLDER ON THE TUNNEL FOR VEHICLES EQUIPPED WITH THE BENCH SEAT.THIS CONNECTOR CONTAINS A FUSED B+ CIRCUIT WIRE (THAT IS CONTINUOUSLY POWERED WITH THE KEY OFF) AND A GROUND WIRE. DCC DETERMINED THAT IF LIQUID IS SPILLED FROM THE CUP HOLDER ONTO THE TUNNEL, THE UNCAPPED CONNECTOR MAY BECOME CONTAMINATED.THIS CONTAMINATION MAY ALLOW DEVELOPMENT OF A HIGH RESISTANCE SHORT CIRCUIT IN THE CONNECTOR, CAUSING LOCALIZED HEATING, WHICH COULD EVENTUALLY LEAD TO A FIRE.DCC WILL INSPECT THE UNCAPPED CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT LIQUID CONTAMINATION.ALL OF THE REPORTED UNDER-SEAT FIRES WERE ON SUBJECT VEHICLES WITH A 40-20-40 BENCH SEAT.THIS INVESTIGATION IS CLOSED.
PE06008 · Fire Under The Driver's Seat
Opened Feb 2, 2006 · Closed Jun 19, 2006
Status: closed (inferred from source dates) · Electrical System:wiring:interior/under Dash; Seats
ODI IS AWARE OF 10 REPORTS ALLEGING THAT A FIRE ORIGINATES UNDERNEATH THE DRIVER'S SEAT.SIX OF THEFIRES OCCURRED WHILE THE VEHICLE WAS PARKED WITH THE IGNITION SWITCH TURNED OFF (KEY NOT IN THE IGNITION).THE SUBJECT VEHICLES ARE EQUIPPED WITH MANUAL SEATS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS, (EA06-011), TO ALLOW FURTHER INVESTIGATION OF THE ISSUE.
Additional source detail variants (2)
Electrical System:wiring:interior/under Dash
ODI IS AWARE OF 10 REPORTS ALLEGING THAT A FIRE ORIGINATES UNDERNEATH THE DRIVER'S SEAT.SIX OF THEFIRES OCCURRED WHILE THE VEHICLE WAS PARKED WITH THE IGNITION SWITCH TURNED OFF (KEY NOT IN THE IGNITION).THE SUBJECT VEHICLES ARE EQUIPPED WITH MANUAL SEATS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS, (EA06-011), TO ALLOW FURTHER INVESTIGATION OF THE ISSUE.
Seats
ODI IS AWARE OF 10 REPORTS ALLEGING THAT A FIRE ORIGINATES UNDERNEATH THE DRIVER'S SEAT.SIX OF THEFIRES OCCURRED WHILE THE VEHICLE WAS PARKED WITH THE IGNITION SWITCH TURNED OFF (KEY NOT IN THE IGNITION).THE SUBJECT VEHICLES ARE EQUIPPED WITH MANUAL SEATS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS, (EA06-011), TO ALLOW FURTHER INVESTIGATION OF THE ISSUE.
EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
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