NHTSA owner reports · September 18, 2026 snapshot.
Visibility complaints
58 reportsClear category filterMileage unknown · Jan 14, 2005
Engine And Engine CoolingEquipmentSuspension
DODGE DURANGO 1999 BALL JOINTS FAILURE. IT HAS SAME PROBLEM AS 2000 AND UP MODELS. THE CONSUMER WANTS TO KNOW WHY THE MANUFACTURER EXCLUDED THE 1999 MODEL. *BF *NM THE EXHAUST MANIFOLD HAD GONE BAD AND WAS REPLACED, THE DRIVERS SIDE WINDOW WAS INOPERATIVE AND WAS REPLACED THREE TIMES, AND THE A/C HAD GONE OUT. THE CON…
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DODGE DURANGO 1999 BALL JOINTS FAILURE. IT HAS SAME PROBLEM AS 2000 AND UP MODELS. THE CONSUMER WANTS TO KNOW WHY THE MANUFACTURER EXCLUDED THE 1999 MODEL. *BF *NM THE EXHAUST MANIFOLD HAD GONE BAD AND WAS REPLACED, THE DRIVERS SIDE WINDOW WAS INOPERATIVE AND WAS REPLACED THREE TIMES, AND THE A/C HAD GONE OUT. THE CONSUMER REQUESTED REIMBURSEMENT. *SC THE ENGINE HAD A PING SOUND AND WAS REPAIRED 4 TIMES BUT STILL PINGING. *TC
NHTSA ODI #10108605
30,000 miles · Jan 1, 2005
Electrical SystemEngine And Engine CoolingLatches/locks/linkages
MOTOR, IGNITION, TIE RODS, BRAKES. HEATER/AIR HAVE HAD HARDLY NO HEAT OR A/C FOR THE LAST 4 YEARS.. HAVE REPLACED EVERYTHING FROM FAN, BLOWER, COOLING, WATER PUMP, HEATER CORE ETC. STILL BACK IN THE SHOP ON 12-28-04 GOT BACK TODAY 01-01-05 AND STILL NO HEAT DON'T KNOW WHAT IS WRONG WITH IT. *JB
NHTSA ODI #10104905
77,000 miles · Dec 11, 2004
Service Brakes, HydraulicSuspensionVisibility
UNEVEN TIRE WEAR. IT WAS DETERMINED THAT THE BALL JOINTS NEEDED TO BE REPLACED. ALSO HAVE REPLACED ALL POWER WINDOWS BECAUSE THEY HAVE FAILED. THE ROTORS HAVE BEEN REPLACED.*JB
NHTSA ODI #10102709
Mileage unknown · Sep 21, 2004
SuspensionVisibility
WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS CAME ON AN WENT OFF THEIR OWN. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THE CONSUMER INFORMED THE MECHANIC THAT THIS VEHICLE WAS ON RECALL FOR THE WINDSHIELD WIPER MOTOR. THE MECHANIC STATED THAT THIS VEHICLE WAS NOT ON RECALL. THE CONSUMER HAD…
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WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS CAME ON AN WENT OFF THEIR OWN. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THE CONSUMER INFORMED THE MECHANIC THAT THIS VEHICLE WAS ON RECALL FOR THE WINDSHIELD WIPER MOTOR. THE MECHANIC STATED THAT THIS VEHICLE WAS NOT ON RECALL. THE CONSUMER HAD TO PAY FOR REPAIRS. *AK THE CONSUMER REPLACED THE UPPER AND LOWER BALL JOINTS. TC *JB
NHTSA ODI #10089674
52,000 miles · May 3, 2004
Visibility
TWO POWER WINDOWS FAILED. ONE MOTOR BURNED OUT OR SHORT IN RIGHT SIDE REAR PASSENGER SIDE. DRIVER DOOR WINDOW STUCK IN COLD WEATHER, ALL PLASTIC COMPONENTS BROKE AND LAYING IN THE BOTTOM OF THE WINDOW. THIS WAS NOT A FORCED LOWERING OF THE WINDOW.*AK
NHTSA ODI #10068190
Mileage unknown · Apr 22, 2004
Latches/locks/linkagesVisibility
I BOUGHT A 1999 DODGE DURANGO FROM CARTER CO. DODGE. I DID NOT START HAVING PROBLEMS WITH ANYTHING UNTIL ABOUT 6 MONTHS AGO, WHEN THE PASSENGER REAR DOOR LOCK AND WINDOW WERE BEGINNING TO HAVE PROBLEMS OPENING. THE WINDOW FINALLY QUIT WORKING AND NOW THE DOOR IS ALSO HAVING PROBLEMS OPENING. JUST RECENTLY THE REAR TAILGATE DOOR …
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I BOUGHT A 1999 DODGE DURANGO FROM CARTER CO. DODGE. I DID NOT START HAVING PROBLEMS WITH ANYTHING UNTIL ABOUT 6 MONTHS AGO, WHEN THE PASSENGER REAR DOOR LOCK AND WINDOW WERE BEGINNING TO HAVE PROBLEMS OPENING. THE WINDOW FINALLY QUIT WORKING AND NOW THE DOOR IS ALSO HAVING PROBLEMS OPENING. JUST RECENTLY THE REAR TAILGATE DOOR HAS STARTED ACTING UP ALSO. SOMETIMES IT WILL OPEN AND OTHER TIMES IT WILL NOT. IT WONT OPEN EVEN IF YOU USE THE KEY. I AM AFRAID THIS IS GOING TO LEAD TO A MAJOR PROBLEM IF THESE LOCKS AND WINDOWS QUIT WORKING ALL TOGETHER AND I HAVE A PROBLEM GETTING OUT OF THE VEHICLE. AFTER SPEAKING WITH THE WOMAN THAT OWNED THE VEHICLE PRIOR TO ME, SHE INFORMED ME THAT SHE HAD REPLACED THE DOOR LOCKS TWICE AND WAS TIRED OF HAVING TO DO THIS, SO SHE TRADED THE DURANGO IN. I AM AFRAID THIS IS GOING TO BECOME A SAFTEY HAZARD, AND WOULD LIKE TO SEE THIS MATTER INVESTIGATED TO SEE IF THERE ARE MORE COMPLAINTS THAN JUST MINE. THANK YOU PATTY GIBSON. *AK
NHTSA ODI #10067701
Mileage unknown · Mar 16, 2004
Visibility
TWO FRONT POWER WINDOWS BROKE WHEN THE WINDOWS WERE ROLLED UP OR DOWN. VEHICLE HAD BEEN TAKEN TO A DEALER, WHO TOLD CONSUMER THAT THE LITTLE PLASTIC PIECE INSIDE THE DOOR FRAME BROKE OFF. *AK
NHTSA ODI #10063261
92,089 miles · Feb 13, 2004
Exterior LightingStructureSuspension
WHILE DRIVING OUR DURANGO AT NIGHT AND SWITCHING THE LIGHTS FROM BRIGHT TO DIM I HAVE HAD THE HEADLIGHTS GO OUT. THE LAST TIME THE HEADLIGHTS WENT OUT, I HAD USED MY BRIGHTS WHILE TAKING COUNTRY ROADS, BUT WHEN I GOT ON THE MAJOR HIGHWAY, I-35 MY HEADLIGHTS WENT OUT COMPLETELY. I WAS UNABLE TO PULL OFF THE SIDE OF THE ROAD AND I…
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WHILE DRIVING OUR DURANGO AT NIGHT AND SWITCHING THE LIGHTS FROM BRIGHT TO DIM I HAVE HAD THE HEADLIGHTS GO OUT. THE LAST TIME THE HEADLIGHTS WENT OUT, I HAD USED MY BRIGHTS WHILE TAKING COUNTRY ROADS, BUT WHEN I GOT ON THE MAJOR HIGHWAY, I-35 MY HEADLIGHTS WENT OUT COMPLETELY. I WAS UNABLE TO PULL OFF THE SIDE OF THE ROAD AND IT WAS VERY FRIGHTENING. I HAVE HAD THIS HAPPEN WHEN I WENT FROM BRIGHT TO DIM ONCE BEFORE AND I THOUGHT IT WAS A FLUKE, THIS LAST TIME WAS SCARY. I HAD BOTH CHILDREN IN THE VEHICLE ON THE NIGHT OF JANUARY 30, 2004. THIS IS DEFINATELY A HAZARD AND COULD CERTAINLY CAUSE AN ACCIDENT. MY HUSBAND WORKS 35 MILES FROM HOME AND WHILE GETTING ONTO ANOTHER MAJOR HIGHWAY HE HAD THE FRONT BEARING FREEZE AND THE CV JOINT BREAK. HE WAS ONLY GETTING ONTO THE ON RAMP WHEN THIS HAPPENED, THANK GOD HE WAS NOT ON THE FREEWAY GOING 60 MPH WHEN IT SNAPPED. I HAD DRIVEN THIS VEHICLE JUST 1 WEEK PRIOR TO THIS HAPPENING AND HAD ABSOLUTELY NO WARNING THAT THIS MIGHT OCCUR. IT IS MY UNDERSTANDING THAT WE SHOULD HAVE HEARD SOME NOISE. THE WHOLE UNDERSIDE OF THE DURANGO WAS COVERED IN GREASE FROM THE BEARING. THIS TO ME MEANS THAT IT HAD BEEN MAINTAINED AND THIS WAS A FAULTY PIECE OF METAL. WHILE WE HAD IT IN THE SHOP FOR REPAIR WE WERE TOLD WE NEED TO REPLACE THE WHOLE FRONT END SUSPENSION. THIS VEHICLE IS NOT THAT OLD AND WE NEED TO HAVE IT REWIRED AND THE FRONT END RE-DONE. I WOULD RATHER PUT MY MONEY INTO A DIFFERENT VEHICLE BUT FEEL WE WOULD BE PUTTING LIVES AT RISK IF WE SOLD THIS DURANGO TO ANYONE. I THINK THAT DODGE NEEDS TO TAKE A LOOK AT THEIR PARTS, BECAUSE EVERYTHING I HAVE MENTIONED COULD BE LIFE THREATENING. IF A WHEEL SNAPS WHILE GOING 10 MH A POERSON CAN HANDLE THE VEHICLE, IF IT SNAPS AT 60 MPH SOMEBODY IS GOING TO BE HURT. THE LIGHT ISSUE IS HUGE! YOU HAVE TO HAVE LIGHTS, NOT ONLY ARE YOU ENDANGERING YOURSELF BUT EVERYONE ELSE ON THE ROAD WITH YOU. I THINK IT IS TIME DODGE WAS HELD RESPONSIBLE AND FORCED TO FIX THESE OBVIOUSLY FAULTY PARTS. *AK
NHTSA ODI #10057127
55,000 miles · Jan 15, 2004
Power TrainVisibility
TRANSMISSION WENT OUT SUDDENLY. WE NOTICED IT MAKING A WHINING NOISE WHEN SHIFTED INTO REVERSE. THIS STOPPED WHEN SHIFTED INTO DRIVE. AFTER APPROX. TWO DAYS THE NOISE STAYED IN DRIVE. CHANGED THE FAN BELT AND CHECKED OTHER MINOR THINGS. READ MANUALS AND SUSPECTED TRANS TROUBLE, TOOK IT IN AND IT NEEDED TO BE REBUILT. THE P…
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TRANSMISSION WENT OUT SUDDENLY. WE NOTICED IT MAKING A WHINING NOISE WHEN SHIFTED INTO REVERSE. THIS STOPPED WHEN SHIFTED INTO DRIVE. AFTER APPROX. TWO DAYS THE NOISE STAYED IN DRIVE. CHANGED THE FAN BELT AND CHECKED OTHER MINOR THINGS. READ MANUALS AND SUSPECTED TRANS TROUBLE, TOOK IT IN AND IT NEEDED TO BE REBUILT. THE PAN WAS FILLED WITH PIECES OF METAL. WE ALSO HAD TO HAVE THE LEFT UPPER BALL JOINT REPLACED AT 55,548 MILES, THIS WAS GOING ON A LONG TIME AND CAUSED SIGNIFICANT TIRE WEAR.
NHTSA ODI #10071171
87,256 miles · Jan 15, 2004
Engine And Engine CoolingEquipmentService Brakes, Hydraulic
WITHOUT ANY WARNING, AND ON 3 SEPARATE OCCASIONS MY 1999 DODGE 4X4, DURANGO COMPLETELY SHUTDOWN WHILE DRIVING. AFTER THE FIRST INCIDENT, W/THE ABS AND ENGINE LIGHT ON THE VEHICLE WAS TAKEN TO A DODGE DEALER FOR SERVICE. IT WAS FOUND THAT A SPEED SENSOR NEEDED REPLACING, THIS WAS DONE. APPROXIMATELY 4 DAYS LATER WHILE DRIVING …
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WITHOUT ANY WARNING, AND ON 3 SEPARATE OCCASIONS MY 1999 DODGE 4X4, DURANGO COMPLETELY SHUTDOWN WHILE DRIVING. AFTER THE FIRST INCIDENT, W/THE ABS AND ENGINE LIGHT ON THE VEHICLE WAS TAKEN TO A DODGE DEALER FOR SERVICE. IT WAS FOUND THAT A SPEED SENSOR NEEDED REPLACING, THIS WAS DONE. APPROXIMATELY 4 DAYS LATER WHILE DRIVING ON NEW YORK AVE. IN WASHINGTON DC, THE DURANGO AGAIN COMPLETELY SHUT DOWN, ON THIS OCCASION AND SUBSEQUENT ONES, NO WARNING LIGHTS WERE SHOWN, NO EVIDENCE WAS GIVEN THAT VEHICLE WAS ABOUT TO SHUT DOWN. ON THE LAST OCCASION SEPT 17, 2003 IT AGAIN SHUTDOWN WHILE DRIVING APPROXIMATELY 45 MPH ON LEESBURG PIKE IN FALLS CHURCH VA. UNLIKE THE OTHER 2 OCCASIONS THIS TIME IT WOULD NOT RESTART, ALTHOUGH THE ENGINE ATTEMPTED TO TURNOVER. IT HAD TO BE TOWED, WHERE IT IS CURRENTLY UNDERGOING ANOTHER DIAGNOSIC, CURRENTLY I AM AWAITING A CALL FROM THE SERVICE TECHNICIAN. ADDITIONALLY THE CAR HAS 87,256 MILES AND 3 YEARS OLD, THE BACK WINDOWS ARE NOT WORKING DUE TO A FAILED POWER HOUSING UNIT FOR THE WINDOWS. THE APPROXIMATE COST IS $500 FOR REPAIRS.
NHTSA ODI #10070854
Official recalls
3May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Apr 11, 2001
VEHICLE DESCRIPTION: CERTAIN VAN, WAGON, PICKUP TRUCKS, PASSENGER AND SPORT UTILITY VEHICLES, FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE FRONT SEAT BELT RETRACTOR MAY NOT COMPLY WITH THE REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IF THE RETRACTOR DOES NOT WORK PROPERLY, IT WILL NOT ADEQUATELY PROTECT OCCUPANTS IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL REPLACE THE SEAT BELT RETRACTOR. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Dec 2, 1999
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL TANK STRAP CAN SEPARATE DUE TO FATIGUE DURING OPERATION. IF THIS OCCURS, THE TANK WILL BE UNSUPPORTED, INCREASING THE RISK OF A FUEL LEAK.
Consequence & remedy
Consequence: FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy: DEALERS WILL REPLACE THE DOUBLE TOGGLE LOCK FUEL TANK STRAPS WITH SINGLE TOGGLE LOCK DESIGN. NOTE: AFFECTED VEHICLES BUILT THROUGH MAY 21, 1998, ALSO REQUIRE THE REAR BRAKE TUBE INSPECTION/REPAIR. AS A RESULT, THE FUEL TANK STRAP AND BRAKE TUBE REPAIR WILL BE PERFORMED ON THESE VHEICLES IN A SINGLE SERVICE PROCEDURE UNDER RECALL 99V-341/DAIMLERCHRYSLER #841. AFFECTED VEHICLES BUILT FROM MAY 22, 1998 THROUGH SEPTEMBER 25, 1999, ONLY REQUIRE THE FUEL TANK STRAP REPAIR, WHICH WILL BE PERFORMED UNDER RECALL 99V-342/DAIMLERCHRYSLER #842.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
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