NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
87 reports22,000 miles · Jul 28, 2014
Service BrakesInjury
DRIVING ONLY 10 MILES THE BRAKES SMELLED HOT. STOPPED AND CHECKED, TOUCHED THE LUG NUT AND BURNED FINGER THEY WERE SO HOT. HAD IT TAKEN IN AND ROTORS WERE TURNED AND NEW BRAKE PADS. OLD PADS WERE GONE. NOW AT 31600 MILES THE SAME THING. TALKED TO DEALERSHIP AND THEY WILL GLADLY CHARGE US FOR NEW ROTORS AND PADS BUT ADMIT THE CA…
Read full complaint
DRIVING ONLY 10 MILES THE BRAKES SMELLED HOT. STOPPED AND CHECKED, TOUCHED THE LUG NUT AND BURNED FINGER THEY WERE SO HOT. HAD IT TAKEN IN AND ROTORS WERE TURNED AND NEW BRAKE PADS. OLD PADS WERE GONE. NOW AT 31600 MILES THE SAME THING. TALKED TO DEALERSHIP AND THEY WILL GLADLY CHARGE US FOR NEW ROTORS AND PADS BUT ADMIT THE CALIPERS DO HAVE A PROBLEM. SO FOR OVER $400 AND A TOW BILL THEY CAN HELP US. CALLED DODGE CUSTOMER SERVICE WITH NO RESULTS. *JS
NHTSA ODI #10616763
35,000 miles · Jul 2, 2014
Electrical System
RECEIVED A RECALL NOTICE REGARDING REAR QUARTER VENT WINDOW SWITCH. STATES IF EXPOSED TO LIQUID SWITCH MAY OVERHEAT CAUSING BURNING ODOR, SMOKE, OR DRIVER'S DOOR FIRE WITHOUT WARNING. TRIED TO SCHEDULE APPT JUST TO HAVE SWITCH DISCONNECTED SINCE PARTS ARE NOT AVAILABLE. THE TWO CLOSEST DEALERS WOULD NOT TAKE VEHICLE FOR TWO W…
Read full complaint
RECEIVED A RECALL NOTICE REGARDING REAR QUARTER VENT WINDOW SWITCH. STATES IF EXPOSED TO LIQUID SWITCH MAY OVERHEAT CAUSING BURNING ODOR, SMOKE, OR DRIVER'S DOOR FIRE WITHOUT WARNING. TRIED TO SCHEDULE APPT JUST TO HAVE SWITCH DISCONNECTED SINCE PARTS ARE NOT AVAILABLE. THE TWO CLOSEST DEALERS WOULD NOT TAKE VEHICLE FOR TWO WEEKS! I THINK THAT IS UNACCEPTABLE AND DANGEROUS. *TR
NHTSA ODI #10607792
125,000 miles · Jun 27, 2014
Engine
TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10606488
48,488 miles · Jun 26, 2014
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2012 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED. THE VEHICLE WAS DESTROYED.THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,488.
NHTSA ODI #10606323
29,111 miles · Jun 11, 2014
Wheels
TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR OF THE VEHICLE SEIZED AND A SOUND WAS HEARD NEAR THE WHEEL BEARING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 29,111. UPDATED 09/05/14*LJ UPDATED 09/15/2014 *JS
NHTSA ODI #10597625
25,000 miles · May 30, 2014
Service BrakesWheels
AFTER SMELLING BRAKES DURING A 10 MILE TRIP TO LOCAL STORE I LOOKED AT REAR DRIVERS SIDE ROTOR TO SEE IT GLOWING CHERRY RED IN THE NIGHT. EXTREME HEAT WAS COMING FROM THE WHEEL WELL AND WHEEL CAMBER APPEARED TO BE AFFECTED FROM EXCESSIVE HEAT. WORKING ON TRYING TO GET IT IN FOR A WARRANTY CHECK, BUT TO ME THIS IS RIDICULOUS FO…
Read full complaint
AFTER SMELLING BRAKES DURING A 10 MILE TRIP TO LOCAL STORE I LOOKED AT REAR DRIVERS SIDE ROTOR TO SEE IT GLOWING CHERRY RED IN THE NIGHT. EXTREME HEAT WAS COMING FROM THE WHEEL WELL AND WHEEL CAMBER APPEARED TO BE AFFECTED FROM EXCESSIVE HEAT. WORKING ON TRYING TO GET IT IN FOR A WARRANTY CHECK, BUT TO ME THIS IS RIDICULOUS FOR A VEHICLE 2 YEARS OLD WITH 25K MILES. SOUNDS LIKE MECHANICAL FAILURE OF THE CALIBER WHICH I COULD REPLACE MYSELF, BUT FROM WHAT I'VE READ ONLINE THIS IS A REPETITIVE ISSUE AND A HUGE MONEY PIT. *TR
NHTSA ODI #10595155
24,943 miles · Mar 7, 2014
EngineVehicle Speed Control
I WAS DRIVING TO WORK AND THE VAN STARTED SPEEDING UP AND I WAS GOING ALMOST 50 MPH, I TURNED THE KEY OFF, PULLED OVER TO SAFETY AND STOPPED. THE SMELL WAS VERY STRONG. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND I WAS TOLD COULD NOT DUPLICATE CONCERN. *TR
NHTSA ODI #10567845
25,000 miles · Feb 2, 2014
Electrical SystemFire
FIRST TIME, BATTERY KEPT GOING DEAD. TOOK IT TO CORTLAND DODGE, THEY SAID THERE WAS A PROBLEM WITH THE WIRING [NOT COVERED BY WARRANTY] CHARGED US ABOUT 80.00 ! SECOND TIME. FUSES BLOWN FOR SEAT CONTROLS AND WIPERS …
Read full complaint
FIRST TIME, BATTERY KEPT GOING DEAD. TOOK IT TO CORTLAND DODGE, THEY SAID THERE WAS A PROBLEM WITH THE WIRING [NOT COVERED BY WARRANTY] CHARGED US ABOUT 80.00 ! SECOND TIME. FUSES BLOWN FOR SEAT CONTROLS AND WIPERS THIRD TIME CAR STARTED SHIFTING WILDLY UP AND DOWN. HEAD LIGHTS STARTED TO DIM AND CAR FINALLY QUIT! HAD IT TOWED TO DODGE DEALER WAS INFORMED IT NEEDED NEW ALTERNATOR AND BATTERY[NOT COVERED BY WARRANTY] COST ALMOST 1000.00 TO FIX IT!! FOURTH TIME CAR WAS PARKED BESIDE THE HOUSE WHEN HORN STARTED BLOWING WHEN WE WENT OUTSIDE CAR WAS RUNNING LIGHTS WERE FLASHING WIPERS AND WASHERS WERE GOING FULL SPEED, FLASHERS GOING AND RED GLOW UNDER CAR ALSO DOORS WERE LOCKED ! ! WE FINALLY GOT DOOR UNLOCKED AND GOT HOOD OPEN,BATTERY AND FUSE BOX WAS CHERRY RED. FINALLY TOOK HEDGE CLIPPERS AND CUT BATTERY CABLES AND THINGS COOLED DOWN ! WHAT CAN WE DO?!?!?!?! *TR
NHTSA ODI #10562598
330 miles · Dec 31, 2013
Service BrakesStructureVehicle Speed ControlCrash
I PURCHASED A NEW VAN ON JULY 5, 2013. ON JULY 8, 2013, I DROVE 4 MILES, AND STOPPED AT A RED LIGHT. I ACCELERATED TO APPROX. 40 MPH, WHEN SUDDENLY THE VAN SHIFTED TO THE RIGHT MOMENTARILY, UPON WHICH I REGAINED CONTROL IMMEDIATELY. SUDDENLY, THE VAN JOLTED RIGHT AGAIN, JUMPED THE CURB, CLIMBED AN EMBANKMENT, AND WOULD NOT ST…
Read full complaint
I PURCHASED A NEW VAN ON JULY 5, 2013. ON JULY 8, 2013, I DROVE 4 MILES, AND STOPPED AT A RED LIGHT. I ACCELERATED TO APPROX. 40 MPH, WHEN SUDDENLY THE VAN SHIFTED TO THE RIGHT MOMENTARILY, UPON WHICH I REGAINED CONTROL IMMEDIATELY. SUDDENLY, THE VAN JOLTED RIGHT AGAIN, JUMPED THE CURB, CLIMBED AN EMBANKMENT, AND WOULD NOT STOP ACCELERATING. I KEPT PUSHING THE EMC CONTROLS FORWARD....BUT IT WOULD NOT STOP THE VEHICLE. IT IS NOT THAT THE VEHICLE KEPT ACCELERATING, BUT RATHER, THE VEHICLE WOULD NOT STOP ACCELERATING. AS A RESULT, THE VEHICLE ONLY STOPPED WHEN I CRASHED THROUGH A LARGE EVERGREEN TREE (FRONT RIGHT PASSENGER AREA). THE VAN CONTINUED TO ACCELERATE UNTIL I RAN HEAD FIRST INTO A HARDWARE STORE, WHICH ULTIMATELY STOPPED THE VEHICLE. THERE WAS AN ANALYSIS PERFORMED, AND I EXPRESSED GREAT CONCERN OVER THE LACK OF INFORMATION DISCLOSED IN THE REPORT. THE ACCIDENT OCCURRED ON JULY 8, 2013. TODAY IS DECEMBER 31, 2013, AND I CANNOT BELIEVE THAT IT IS TAKING THIS LONG TO REPLACE A NEW VAN. THERE WAS INFORMATION DISCOVERED FROM THE INITIAL MECHANIC WHO RECEIVED THE VAN AFTER THE ACCIDENT, INCLUSIVE OF PHOTOGRAPHS, WHO WAS TOLD BY ADJUSTERS TO WITHHOLD AND NOT DISCLOSE THE NOTED INFORMATION. THIS CONCERNS ME GREATLY. I DO NOT WANT ANOTHER PERSON TO ENDURE WHAT I ENDURED, OR WORSE, AN INNOCENT PERSON HURT BY EQUIPMENT, OR INSTALLATION OF EQUIPMENT, THAT MAY CAUSE A DRIVER NOT TO HAVE CONTROL OVER HIS/HER VEHICLE. IN THE REPORT, THE SPECIALIST USED LANGUAGE INDICATING THAT THE DRIVER "LOST CONTROL OVER THE VEHICLE." THAT IS A COMPLETELY ERRONEOUS STATEMENT. A THOROUGH INVESTIGATION NEEDS TO BE ENGAGED TO DETERMINE WHY AN EXPERIENCED DRIVER, WHO HAS AN EXCESS OF 13 YEARS DRIVING EXPERIENCE WITH EMC/AEVIT CONTROLS WAS PLACED IN A PERILOUS SITUATION, WHERE THE BRAKING SYSTEM WOULD NOT STOP THE VEHICLE, AND THE VAN CONTINUED TO ACCELERATE, UNTIL IMPACT. *TR
NHTSA ODI #10558048
30,000 miles · Sep 12, 2013
Service Brakes
REAR BRAKING SYSTEM WORN OUT, NEED THEM REPLACED PREMATURELY. THE BRAKES WERE GRABBING, NOT RELEASING, VIBRATING AND NOT STOPPING LIKE THEY SHOULD. TOOK IT IN AND SURE ENOUGH I NEED TO HAVE THE REAR BRAKES, ROUTER AND A PISTON/ SENSOR REPLACED 30,000 FOR BRAKE WEAR OUT. HIGHWAY DRIVING NOT CITY DRIVING I WAS TOLD REAR BRAKES …
Read full complaint
REAR BRAKING SYSTEM WORN OUT, NEED THEM REPLACED PREMATURELY. THE BRAKES WERE GRABBING, NOT RELEASING, VIBRATING AND NOT STOPPING LIKE THEY SHOULD. TOOK IT IN AND SURE ENOUGH I NEED TO HAVE THE REAR BRAKES, ROUTER AND A PISTON/ SENSOR REPLACED 30,000 FOR BRAKE WEAR OUT. HIGHWAY DRIVING NOT CITY DRIVING I WAS TOLD REAR BRAKES ONLY LAST 25-30,000 MILES. *TR
NHTSA ODI #10543271
NHTSA investigations
1DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den