Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
70–25K
2025–50K
5650–75K
3975–100K
46100–150K
17150K+
185 reports with mileage · 444 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine And Engine Cooling. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 103 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 99 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
45 crash reports23 fire reports26 injury reports
What owners actually said
629 reports
Mileage unknown · Jun 14, 2001
Seats
MY CARAVAN HAS BENCH SEATS THAT DO NOT HAVE HEADRESTS, BUT DO HAVE ATTACHMENT POINTS FOR THE HEADRESTS. I HAVE RECENTLY NOTICED (2 OR 3 WEEKS AGO) THAT MY DAUGHTER'S HEAD EXTENDS ABOVE THE TOP OF THE SEAT. IN THE EVENT OF A COLLISION, HER HEAD WOULD SNAP BACK OVER THE TOP OF THE SEAT. THIS COULD CAUSE A SERIOUS INJURY. I CAL…
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MY CARAVAN HAS BENCH SEATS THAT DO NOT HAVE HEADRESTS, BUT DO HAVE ATTACHMENT POINTS FOR THE HEADRESTS. I HAVE RECENTLY NOTICED (2 OR 3 WEEKS AGO) THAT MY DAUGHTER'S HEAD EXTENDS ABOVE THE TOP OF THE SEAT. IN THE EVENT OF A COLLISION, HER HEAD WOULD SNAP BACK OVER THE TOP OF THE SEAT. THIS COULD CAUSE A SERIOUS INJURY. I CALLED THE DEALERSHIP AND FOUND THAT, WHEN I BOUGHT MY VAN, HEADRESTS WERE CONSIDERED ACCESSORIES, BUT ARE NOW STANDARD EQUIPMENT. I BELIEVE THAT THEY ARE NOW STANDARD EQUIPMENT BECAUSE CHRYSLER REALIZED ITS POTENTIAL LIABILITY. THE APPROXIMATE COST OF 4 HEADRESTS IS $800. I E-MAILED CHRYSLER ABOUT THIS AND RECEIVED NEITHER SYMPATHY NOR SATISFACTION. IN MY LAST E-MAIL, I MENTIONED THE SAFETY ISSUE. THEY ARE NO LONGER ANSWERING MY E-MAILS. I DID NOT REALIZE THAT THEY MAY BE RESPONSIBLE TO CORRECT THIS DEFECT. PLEASE HELP.
NHTSA ODI #746864
Mileage unknown · Jun 11, 2001
Seat Belts
THE SAFETY SEATS IN MY VAN HAVE DEFECTIVE LATCH PLATES! THE LATCH PLATES THAT I'M REFERRING TOO IS THE PLATE THAT IS RIGHT AT THE CHILD'S ARMPIT LEVEL. THIS LATCH PLATE WHEN PULLED ON WILL PULL COMPLETELY APART. I BELIEVE THAT THIS IS UNSAFE FOR MY SON TO RIDE IN. I HAVE READ A LOT ON CHILD SEAT SAFETY AND IT IS VERY IMPORTA…
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THE SAFETY SEATS IN MY VAN HAVE DEFECTIVE LATCH PLATES! THE LATCH PLATES THAT I'M REFERRING TOO IS THE PLATE THAT IS RIGHT AT THE CHILD'S ARMPIT LEVEL. THIS LATCH PLATE WHEN PULLED ON WILL PULL COMPLETELY APART. I BELIEVE THAT THIS IS UNSAFE FOR MY SON TO RIDE IN. I HAVE READ A LOT ON CHILD SEAT SAFETY AND IT IS VERY IMPORTANT TO ME. I VELIEVE THAT WITH THE KNOWLEDGE I HAVE IN THIS AREA THAT IN A CAR WREAK THIS LATCH PLATE WOULD PULL APART AND MY SON COULD BE VERY SERIOUSLY INJURED OR EVEN KILLED. HE WOULD PROBABLY BE THROWN BETWEEN THE TWO SHOULDER BELTS INSTEAD OF BEING HELD BETWEEN THEM. I HAVE REPORTED THIS TO CHRYSLER AND THEY HAVE REPLACED MY BUCKLES 5 TIME. THEY DO NOT CONSIDER THIS TO BE A DEFECT YET I DO! I HAVE HAD TO PURCHASE MY SON A CENTURY CAR SEAT. ALL 5 OF THE BUCKLES THAT I WAS GIVEN ALL HAD THE SAME PROBLEM. I DON'T KNOW HOW THEY THINK A CHILD WOULD BE SAFE! I FEAR THAT THERE ARE OTHER CHILDREN RIDING IN THESE INTEGRATED CAR SEATS AND THERE PARENTS ARE UNAWARE OF THE PROBLEMS WITH THESE LATCH PLATES AND THAT THERE CHILDREN ARE UNSAFE. I WOULD HATE TO SEE ANY CHILD HURT BECAUSE OF THIS PROBLEM. I STILL HAVE A COUPLE OF THE BUCKLES IF Y OU WOULD LIKE TO SEE THEM PLEASE LET ME KNOW AND I'LL BE GLAD TO GET THEM TO YOU!!! THANK YOU FOR TAKING THE TIME TO LISTEN! I APPRECIATE WHAT YOUDO TRYING TO KEEP THE ROADS AND OUR FAMILIES SAFE! *AK
NHTSA ODI #746682
Mileage unknown · Jun 7, 2001
Power Train
TRANSMISSION FAILED WITHOUT WARNING. PARTS WERE SO BADLY DAMAGED THAT NOTHING WAS SALVAGABLE AND A NEW TRANSMISSION HAD TO BE REBUILT. WE HAVE KEPT THE PARTS IF THEY ARE NEEDED FOR AN INVESTIGATION. WE NOTIFIED DODGE WHO SAID THEY WERE NOT RESPONSIBLE FOR ANY REPAIRS, AND THAT WE HAVE NO APPEAL TO THIS DECISION (AMEY, FILE NO.…
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TRANSMISSION FAILED WITHOUT WARNING. PARTS WERE SO BADLY DAMAGED THAT NOTHING WAS SALVAGABLE AND A NEW TRANSMISSION HAD TO BE REBUILT. WE HAVE KEPT THE PARTS IF THEY ARE NEEDED FOR AN INVESTIGATION. WE NOTIFIED DODGE WHO SAID THEY WERE NOT RESPONSIBLE FOR ANY REPAIRS, AND THAT WE HAVE NO APPEAL TO THIS DECISION (AMEY, FILE NO. 8723066). WE HAD A MECHANIC FIX IT. THE CHARGE WAS $2,417. IS THERE ANY COURSE OF ACTION WE CAN TAKE AGAINST DODGE? IT DOESN'T MAKE SENSE THAT A TRANSMISSION COULD FAIL IN THIS WAY WITH SO FEW MILES ON THE CAR.
NHTSA ODI #746581
Mileage unknown · Jun 4, 2001
Seat Belts
THE GUIDES THAT THE REAR SEAT BELTS RUN THROUGH ARE "MELTING" SO THE REAR SEAT BELTS DO NOT GO THROUGH THE GUIDES AS THEY SHOULD. WE HAVE STOPPED USING THEM BECAUSE THEY WOULD FAIL IN AN ACCIDENT BECAUSE THEY WILL NOT RETRACT SECURELY ON A PASSENGER.*AK
NHTSA ODI #746377
Mileage unknown · May 22, 2001
Seat BeltsCrashInjury
VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THIS CAUSED DRIVER TO HIT STEERING WHEEL DUE TO LACK OF RESTRAINT SUPPORT FROM SEAT BELT SYSTEM THAT WAS USED.*AK *SLC
NHTSA ODI #888896
Mileage unknown · May 22, 2001
Engine And Engine CoolingService Brakes, HydraulicSteering
ENGINE WARNING LIGHT WAS ON, AND CONSUMER SAW SOMETHING HANGING FROM UNDER THE CAR, IT WAS SERPENTINE BELT. THEN, THERE WAS NO STEERING OR BRAKING.*AK
NHTSA ODI #888891
Mileage unknown · May 7, 2001
Fuel System, Gasoline
FUEL TANK WAS LEAKING WHERE FUEL PUMP WAS ATTACHED TO TANK. DEALER STATED TANK WAS WARPED.*AK
NHTSA ODI #887557
Mileage unknown · Apr 28, 2001
EquipmentCrash
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
NHTSA ODI #744673
Mileage unknown · Apr 27, 2001
Air Bags
WHILE DRIVING 35-40 MPH AND WITHOUT A COLLISION DRIVER'S AND PASSENGER'S AIR BAGS DEPLOYED, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
NHTSA ODI #886923
Mileage unknown · Apr 25, 2001
Electrical SystemEngine And Engine CoolingEquipmentCrash
CONSUMER STATES LEFT FRONT SIDE OF VEHICLE APPEARS TO BE LOWER THAN THE RIGHT AND THE BRAKES WEAR DOWN ONLY ON THE FRONT LEFT SIDE, VEHICLE SKIDDED WHEN BRAKES WERE BEING APPLIED WHICH CAUSED AN ACCIDENT CONSUMER WAS ADVISED FRONT CALIPER, ROTOR AND BRAKE PADS WERE NEEDED BECAUSE THEY WERE WORN, DEALERSHIP ADVISED CONSUMER THEY …
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CONSUMER STATES LEFT FRONT SIDE OF VEHICLE APPEARS TO BE LOWER THAN THE RIGHT AND THE BRAKES WEAR DOWN ONLY ON THE FRONT LEFT SIDE, VEHICLE SKIDDED WHEN BRAKES WERE BEING APPLIED WHICH CAUSED AN ACCIDENT CONSUMER WAS ADVISED FRONT CALIPER, ROTOR AND BRAKE PADS WERE NEEDED BECAUSE THEY WERE WORN, DEALERSHIP ADVISED CONSUMER THEY COULD NOT EXPLAIN WHY VEHICLE WAS SKIDDING, CONSUMER IS HAVING TO REPLACE THE ROTOR, CALIPER AND BRAKE ONLY ON FRONT SIDE EVERY 8000 MILES, CONSUMER WAS ADVISED BY DELEARSHIP THAT THIS TYPE OF VEHICLE IS KNOWN TO HAVE PROBLEMS WITH THE BRAKES AND WOULD PROBABLY HAVE TO BE REPLACED EVERY SIX MONTHS. *JB KEY WOULD NOT TURN IN IGNITION, DEALER ATTEMPTED TO REMOVE CYLINDER AND IT BROKE, DEALER REPLACED. TAPE DRAGGED IN THE TAPE PLAYER, DEALER REPLACED. AT TIMES WHEN STARTING VEHICLE, THERE IS NO RADIO, LIGHTS, OR HORN, DEALER COULD NOT FIND ANY PROBLEMS. SERPENTINE BELT WAS REPLACED. SLIGHT FLUID LEAK FROM TRANSMISSION COOLER LINE,CONSUMER STATES TRANSMISSION JERKED. ARM REST FASTNER BACKED OFF. LEFT FRONT BRAKES CONTINUE TO WEAR AND PULL VEHICLE, BRAKES LOCK UP CAUSING VEHICLE TO SKID. *SLC
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT WEBBING WAS INCORRECTLY ROUTED AROUND THE METAL REINFORCEMENT BAR ON THESE SEATS.
Consequence & remedy
Consequence: THE CHILD SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED IN THE EVENT OF A COLLISION.
Remedy: DEALERS WILL INSPECT THE ROUTING OF THE SHOULDER BELT WEBBING AND ANY FOUND INCORRECT WILL BE PROPERLY ROUTED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
PE02004 · Rear Seat Belt Malfunction
Opened Jan 16, 2002 · Closed Mar 11, 2002
Status: closed (inferred from source dates) · Seat Belts:rear/other
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIVE DATES OF PRODUCTION ARE JUNE 1996 THROUGH OCTOBER 31, 1999.RECALL REMEDY: DAIMLERCHRYSLER DEALERS WILL REPLACE THE MASTIC SOUND BARRIER PATCHES WITH FOAM BLOCKERS, AS WELL AS, INSPECT AND REPLACE ALL THIRD ROW REAR SEAT BELT ASSEMBLIES CONTAMINATED BY THE MASTIC PATCH.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
1998 Dodge Caravan Problems, Complaints & Recalls | Skip That Year
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