TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SWERVED TO THE RIGHT LANE INDEPENDENTLY. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED CORROSION THROUGHOUT THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE…
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TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SWERVED TO THE RIGHT LANE INDEPENDENTLY. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED CORROSION THROUGHOUT THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. *TR
NHTSA ODI #10514038
Mileage unknown · Jun 16, 2010
Structure
MY 1998 DODGE VAN WAS IN TO MY LOCAL DEALER FOR SOME GENERAL SERVICE. I ASKED THE MECHANIC ABOUT THE CONSIDERABLE RUST AROUND THE TOP OF THE DRIVER SIDE STRUT. HE SAID THAT IT HAD BEEN A PROBLEM WITH SOME VANS AND THAT A SERVICE BULLETIN HAD BEEN ISSUED REGARDING. IF THE STRUT WERE TO GO BREAK THROUGH THE RUSTED CAP IT COULD …
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MY 1998 DODGE VAN WAS IN TO MY LOCAL DEALER FOR SOME GENERAL SERVICE. I ASKED THE MECHANIC ABOUT THE CONSIDERABLE RUST AROUND THE TOP OF THE DRIVER SIDE STRUT. HE SAID THAT IT HAD BEEN A PROBLEM WITH SOME VANS AND THAT A SERVICE BULLETIN HAD BEEN ISSUED REGARDING. IF THE STRUT WERE TO GO BREAK THROUGH THE RUSTED CAP IT COULD CAUSE AN ACCIDENT IF NOT LEAST MAJOR DAMAGE AT HIGHWAY SPEED. HE PRINTED ME A COPY OF THE CHRYSLER SERVICE BULLETIN NO. 23-044-02. A WEB SEARCH SHOULD CONSIDERABLE RESULTS ON THE BULLETIN NUMBER. I CALLED CHRYSLER CUSTOMER SERVICE AND SPOKE WITH REP# HM494. I FIRST TOLD THE BULLETIN DIDN'T EXIST, THEN WHEN I DEMANDED SHE SEARCH UNDER THE BULLETIN NUMBER SHE TOLD ME IT DIDN'T APPLY TO MY VEHICLE. THE BULLETINS CLEARLY STATES 1996-2000 NS TOWN&COUNTRY/VOYGER/CARAVAN. HM494 THEN STATED THAT SERVICE BULLETINS WERE ONLY FOR TECHNICIANS AND MECHANICS. I EXPLAINED THAT THIS WAS THE PROBLEM. THE IMPORTANT INFORMATION DIRECTLY RELATED TO DRIVER & PASSENGER SAFETY THAT WAS ISSUED IN 2002 APPARENTLY WAS NOT INTENDED TO BE GIVEN TO THE CUSTOMER. PERSONALLY I DO NOT THINK HM494 WAS QUALIFIED TO MAKE THE STATEMENTS THAT REPRESENT CHRYSLERS CUSTOMER SERVICE. I WAS ALSO TOLD BECAUSE MY CARAVAN HAS 126,000 MILES I SHOULD NOT EXPECT ANYTHING FROM CHRYSLER. MY CARAVAN WOULD HAVE ONLY BEEN 4YEARS OLD AT THE TIME OF THE SERVICE BULLETIN. *TR
NHTSA ODI #10336616
200,000 miles · Jun 9, 2010
Structure
TL* THE CONTACT OWNS A 1998 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE STRUT THAT SECURED THE WIRE TO THE WHEELS AND OTHER STRUCTURES HAD RUSTED UNDER THE HOOD. THE CONTACT HAD NOT CALLED THE DEALERSHIP OR THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 200,000.
NHTSA ODI #10335479
128,000 miles · Oct 31, 2009
Structure
1998 DODGE CARAVAN STRUT TOWER IS RUSTING THROUGH ON PASSENGER SIDE. WE HAD TAKEN THE VEHICLE IN FOR FRONT BRAKE SERVICING AND THE MECHANIC INFORMED US OF THE STRUT ISSUE. HE SAID THIS COULD CAUSE STEERING AND BRAKE FAILURE. IF THE PROBLEM IS NOT CORRECTED AND THE TOWER COLLAPSES WHILE DRIVING WE WILL LOOSE CONTROL OF THE STEERI…
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1998 DODGE CARAVAN STRUT TOWER IS RUSTING THROUGH ON PASSENGER SIDE. WE HAD TAKEN THE VEHICLE IN FOR FRONT BRAKE SERVICING AND THE MECHANIC INFORMED US OF THE STRUT ISSUE. HE SAID THIS COULD CAUSE STEERING AND BRAKE FAILURE. IF THE PROBLEM IS NOT CORRECTED AND THE TOWER COLLAPSES WHILE DRIVING WE WILL LOOSE CONTROL OF THE STEERING AND POSSIBLE BRAKES. *TR
NHTSA ODI #10290447
170,000 miles · Mar 4, 2009
StructureSuspension
I TOOK MY VEHICLE IN FOR AN INSPECTION AND THE MECHANIC INFORMED ME THAT THE UPPER STRUT TOWERS ON MY 19998 DODGE CARAVAN ARE RUSTING THROUGH CAUSING POSSIBLE STEERING AND BRAKE FAILURE. I WAS TOLD IF THE PROBLEM IS NOT CORRECTED AND THE TOWER COLLAPSES WHILE DRIVE I WILL LOOSE TOTAL CONTROL OF STEERING AND POSSIBLE BRAKES. *TR
NHTSA ODI #10260698
155,000 miles · Jan 24, 2009
Structure
1998 DODGE CARAVAN FRONT STRUT TOWER FAILURE. THE TOWER IS COLLAPSING ON BOTH SIDES OF VAN. *TR
NHTSA ODI #10256238
Mileage unknown · Aug 17, 2008
StructureSuspension
BOTH STRUT TOWERS ON MY 1998 CARAVAN HAVE RUSTED OUT TO THE POINT OF FAILURE. SPEAKING TO MANY CARAVAN OWNERS AND GOING TO MANY SITES THIS PROBLEM SEEMS TO BE VERY COMMON ON THESE VEHICLES. WHY DOES CHRYSLER NOT HAVE TO BE RESPONSIBLE TO ALL THESE VEHICLE OWNERS OR THE ONES THAT MIGHT BE INVOLVED IN A COLLISION DUE TO THIS BUILT…
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BOTH STRUT TOWERS ON MY 1998 CARAVAN HAVE RUSTED OUT TO THE POINT OF FAILURE. SPEAKING TO MANY CARAVAN OWNERS AND GOING TO MANY SITES THIS PROBLEM SEEMS TO BE VERY COMMON ON THESE VEHICLES. WHY DOES CHRYSLER NOT HAVE TO BE RESPONSIBLE TO ALL THESE VEHICLE OWNERS OR THE ONES THAT MIGHT BE INVOLVED IN A COLLISION DUE TO THIS BUILT IN DEFECT? *TR
NHTSA ODI #10238539
95,000 miles · Jan 5, 2006
Structure
MY 1998 DODGE CARAVAN (CURRENT MILEAGE 108,000 MILES) HAS SEVERE CORROSION AROUND THE TOP TO THE DRIVER'S SIDE STRUT TOWER. IT WAS FIRST NOTICED BY A MECHANIC LAST SUMMER, BUT HAS SINCE ACCELERATED QUICKLY AND LOOKS LIKE A SAFETY RISK SHOULD THE TOWER COLLAPSE INTO THE ENGINE COMPARTMENT. I AM CONCERNED ABOUT ANY SUDDEN FAILURE…
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MY 1998 DODGE CARAVAN (CURRENT MILEAGE 108,000 MILES) HAS SEVERE CORROSION AROUND THE TOP TO THE DRIVER'S SIDE STRUT TOWER. IT WAS FIRST NOTICED BY A MECHANIC LAST SUMMER, BUT HAS SINCE ACCELERATED QUICKLY AND LOOKS LIKE A SAFETY RISK SHOULD THE TOWER COLLAPSE INTO THE ENGINE COMPARTMENT. I AM CONCERNED ABOUT ANY SUDDEN FAILURE. THERE IS VERY MILD CORROSION IN THE SAME TOP AREA OF THE OTHER STRUT TOWER. I WAS TOLD BY A DODGE DEALER IN ST. PAUL THAT CHRYSLER WAS COVERING ALL OR PORTIONS OF SELECT TOWER REPAIRS. WHEN I CONTACTED CHRYSLER TODAY I WAS ADVISED THAT THIS PROBLEM WAS NOT A SUBJECT OF RECALL AND, THEREFORE, NOT COVERED WHATSOEVER. I DID FIND CONSIDERABLE INFO ON THIS PROBLEM AT AN INTERNET SITE CALLED ALLPAR.COM WHICH WAS QUITE HELPFUL. *JB
NHTSA ODI #10146984
Mileage unknown · Jul 15, 2005
StructureSuspension
DT: FRONT SUSPENSION: STRUT RUSTED. THERE IS NOISE IN THE FRONT SUSPENSION, BUT THE CONSUMER IS NOT SURE IF THIS WAS RELATED TO THE CORRODED STRUTS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY SAID THAT THE STRUTS SHOULD BE REPLACED WITHIN A COUPLE OF MONTHS. THE DEALER WAS GOING TO CHARGE THE CONSUMER TO FIX THE VEHICLE. …
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DT: FRONT SUSPENSION: STRUT RUSTED. THERE IS NOISE IN THE FRONT SUSPENSION, BUT THE CONSUMER IS NOT SURE IF THIS WAS RELATED TO THE CORRODED STRUTS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY SAID THAT THE STRUTS SHOULD BE REPLACED WITHIN A COUPLE OF MONTHS. THE DEALER WAS GOING TO CHARGE THE CONSUMER TO FIX THE VEHICLE. THE CONSUMER TALKED TO OTHER PEOPLE WITH SIMILAR PROBLEMS. *AK THE RUST WAS ON TOP OF THE STRUT TOWER WHICH WAS WEAKENING THE STRUCTURE SO THAT THE STRUT SPRING BEGAN TO PROTRUDE THROUGH THE SUPPORT. *SC *JB
NHTSA ODI #10126844
135,000 miles · May 6, 2005
Air BagsEngine And Engine CoolingEquipment
DT: AIR CONDITIONING LIGHT IS BLINKING; ENGINE CHECK AND AIR BAG LIGHT IS ON, NOTHING ON THE DASH (SPEEDOMETER ETC) DOES NOT WORK. DOOR LOCKS DO NOT WORK; IT'S LIKE IT ALL WENT OUT AT ONCE.*AK
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT WEBBING WAS INCORRECTLY ROUTED AROUND THE METAL REINFORCEMENT BAR ON THESE SEATS.
Consequence & remedy
Consequence: THE CHILD SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED IN THE EVENT OF A COLLISION.
Remedy: DEALERS WILL INSPECT THE ROUTING OF THE SHOULDER BELT WEBBING AND ANY FOUND INCORRECT WILL BE PROPERLY ROUTED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
PE02004 · Rear Seat Belt Malfunction
Opened Jan 16, 2002 · Closed Mar 11, 2002
Status: closed (inferred from source dates) · Seat Belts:rear/other
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIVE DATES OF PRODUCTION ARE JUNE 1996 THROUGH OCTOBER 31, 1999.RECALL REMEDY: DAIMLERCHRYSLER DEALERS WILL REPLACE THE MASTIC SOUND BARRIER PATCHES WITH FOAM BLOCKERS, AS WELL AS, INSPECT AND REPLACE ALL THIRD ROW REAR SEAT BELT ASSEMBLIES CONTAMINATED BY THE MASTIC PATCH.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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