NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
51 reportsClear category filterMileage unknown · Jul 4, 2011
Suspension
STRUT TOWER CORROSION 10090457 RIGHT / LEFT STRUT TOWER RUSTED OUT ON 96 DODGE CARAVAN. TOOK VAN INTO REPAIR SHOP TO FIND OUT STEERING ISSUE THEY FOUND A COMPLETELY RUSTED OUT STRUT HOUSING SAID ITS A KNOWN ISSUE WITH VEHICLE AND SAFETY BULLETIN WAS ISSUED SINCE ITS A KNOWN PROBLEM. SUSPENSION/BODY - STRUT TOWER CORROSION NUM…
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STRUT TOWER CORROSION 10090457 RIGHT / LEFT STRUT TOWER RUSTED OUT ON 96 DODGE CARAVAN. TOOK VAN INTO REPAIR SHOP TO FIND OUT STEERING ISSUE THEY FOUND A COMPLETELY RUSTED OUT STRUT HOUSING SAID ITS A KNOWN ISSUE WITH VEHICLE AND SAFETY BULLETIN WAS ISSUED SINCE ITS A KNOWN PROBLEM. SUSPENSION/BODY - STRUT TOWER CORROSION NUMBER: 23-044-02 GROUP: BODY DATE: OCT. 14, 2002 SUBJECT: NS STRUT TOWER CORROSION . *TR
NHTSA ODI #10410393
90,000 miles · Sep 29, 2008
Suspension
TL*THE CONTACT OWNS A 1996 DODGE CARAVAN. THE CONTACT STATED THAT THE SHOCKS UNDERNEATH THE DRIVER'S SIDE OF THE VEHICLE WERE GOING STRAIGHT THROUGH THE METAL, WHICH HOLDS THE WHEEL IN PLACE. THE FAILURE CAUSES THE VEHICLE TO HESITATE AT TIMES. WHILE DRIVING OVER SMALL BUMPS IN THE ROAD AT 15 MPH, THE VEHICLE SUDDENLY VEERED …
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TL*THE CONTACT OWNS A 1996 DODGE CARAVAN. THE CONTACT STATED THAT THE SHOCKS UNDERNEATH THE DRIVER'S SIDE OF THE VEHICLE WERE GOING STRAIGHT THROUGH THE METAL, WHICH HOLDS THE WHEEL IN PLACE. THE FAILURE CAUSES THE VEHICLE TO HESITATE AT TIMES. WHILE DRIVING OVER SMALL BUMPS IN THE ROAD AT 15 MPH, THE VEHICLE SUDDENLY VEERED TO THE OPPOSITE SIDE OF THE ROAD. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER A FEW TIMES, BUT THEY STATED THAT THERE WAS ONLY A KIT USED TO SEAL THE SHOCKS IN PLACE; HOWEVER, IT IS A TEMPORARY REMEDY AND THE FAILURE WOULD MOST LIKELY RECUR. THERE IS CURRENTLY NOT A PERMANENT REPAIR FOR THIS DEFECT. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 115,000.
NHTSA ODI #10243875
50,000 miles · Aug 23, 2007
SuspensionInjury
FRONT STRUT MOUNTS ON EVERY 96 THRU 00 CARAVAN, VOYAGER, CHRYSLER MINIVANS THAT I'VE LOOKED AT,HAVE SERIOUS RUST PROBLEMS, ESPECIALLY THE LEFT SIDE, RESULTING IN THE STRUT ITSELF BREAKING THROUGH AND HITTING THE BOTTOM OF THE HOOD, AND RESULTING OF LOSS OF CONTROL OF THE VEHICLE WHEN THIS HAPPENS. THE REPAIR COST TO HAVE THIS RE…
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FRONT STRUT MOUNTS ON EVERY 96 THRU 00 CARAVAN, VOYAGER, CHRYSLER MINIVANS THAT I'VE LOOKED AT,HAVE SERIOUS RUST PROBLEMS, ESPECIALLY THE LEFT SIDE, RESULTING IN THE STRUT ITSELF BREAKING THROUGH AND HITTING THE BOTTOM OF THE HOOD, AND RESULTING OF LOSS OF CONTROL OF THE VEHICLE WHEN THIS HAPPENS. THE REPAIR COST TO HAVE THIS REPAIRED IS VERY COSTLY,$300-1000 TO MAKE THE VEHICLE SAFE TO DRIVE. I WOULD LIKE TO SEE THE NHTSA LOOK INTO THIS PROBLEM ON ALL 96 THRU 00 MINI-VANS BEFORE SOMEBODY HAS A FAILURE WHILE DRIVING WITH THEIR FAMILY, AND HAVE A FATAL ACCIDENT. PLEASE CURE THIS PROBLEM BEFORE AND NOT AFTER PEOPLE ARE KILLED DUE TO THIS STRUCTURAL FRONT STRUT TOWER FAILURE. *TR
NHTSA ODI #10200639
134,000 miles · Jun 29, 2006
Suspension
I OWN AN 1996 DODGE GRAND CARAVAN. THE STRUT TOWERS, ESPECIALLY THE DRIVER SIDE, ARE RUSTING HORRIBLY AND WILL NEED REPAIR TO AVOID A CATASTROPHIC FAILURE. IF THE RUST GIVES WAY, THE STRUTS WILL GO UP THROUGH THE TOWER WHICH BEST CASE CAUSES HUGE DAMAGE TO THE VEHICLE AND WORST CASE COULD RESULT IN A FATAL TRAFFIC ACCIDENT. R…
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I OWN AN 1996 DODGE GRAND CARAVAN. THE STRUT TOWERS, ESPECIALLY THE DRIVER SIDE, ARE RUSTING HORRIBLY AND WILL NEED REPAIR TO AVOID A CATASTROPHIC FAILURE. IF THE RUST GIVES WAY, THE STRUTS WILL GO UP THROUGH THE TOWER WHICH BEST CASE CAUSES HUGE DAMAGE TO THE VEHICLE AND WORST CASE COULD RESULT IN A FATAL TRAFFIC ACCIDENT. READING AROUND THE INTERNET, THIS IS A COMMON PROBLEM FROM 1996 THROUGH 2000 VANS AND REPAIR KITS ARE BACK ORDERED AT DEALERSHIPS AROUND THE NATION. DAIMLER/CHRYSLER IS FULLY AWARE OF THIS PROBLEM AND A RECALL SHOULD BE ISSUED AS THIS IS A HUGE SAFETY ISSUE FOR THEIR CUSTOMERS. *NM
NHTSA ODI #10161042
96,000 miles · Jun 6, 2005
Suspension
STRUT TOWER RUSTING OUT ALMOST CAUSED CRASH. I READ THAT THIS IS COMMON ON 96-00 CARAVAN WHY IS THIS NOT COVERED.
NHTSA ODI #10124293
80,525 miles · Jan 5, 2005
Suspension
VEHICLE WAS TAKEN TO DEALER FOR AN OIL CHANGE WHEN IT WAS NOTICED THAT THE CROSS MEMBER ON THE VEHICLE WAS SO RUSTY THAT IT WAS STARTING TO BREAK OFF.*AK *NM
NHTSA ODI #10099667
100,000 miles · Dec 7, 2004
Suspension
THE SHOCK STRUTS ON THE PASSENGER'S SIDE RUSTED. CONSUMER TOOK THE VEHICLE TO A BODY SHOP, AND THEN CONTACTED THE DEALER. HOWEVER, THE PROBLEM RECURRED. *AK
NHTSA ODI #10103222
Mileage unknown · Jul 19, 2004
Suspension
CONSUMER STATES THAT THE VEHICLE'S FRONT STRUTS ARE RUSTED. DEALER NOTIFIED.*AK THE DEALER STATED THAT THE VEHICLE SHOULD BE CONDEMNED BECAUSE OF THE SEVERITY OF THE RUST. THE RUST WAS NOT EASILY DETECTED BECAUSE IT WAS UNDER PAINT. *NM
NHTSA ODI #10024663
117,000 miles · Jun 17, 2004
Suspension
SHOCK TOWERS WHICH LEAD TO THE SPRINGS OF THE VEHICLE RUSTED. *AK
NHTSA ODI #10079414
70,000 miles · Feb 19, 2004
Suspension
WHILE DRIVING, THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER TOOK THE VEHICLE TO THE GAS STATION AND THE MECHANIC INFORMED THE CONSUMER THAT THE LOWER BALL JOINTS WERE WORN OUT. *AK THE FRONT AXLE BROKE WHILE DRIVING, THE SWAY BAR BUSHINGS WERE REPLACED AS WELL AS THE REAR SHOCKS. *JB
NHTSA ODI #10055457
Defect investigations
14EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
PE00032 · Air Bag Clockspring
Opened Aug 8, 2000 · Closed Feb 21, 2001
Status: closed (inferred from source dates) · Air Bags
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
EA97002 · Fuel Tank Leaks
Opened Jan 31, 1997 · Closed Feb 10, 1998
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
THIS ENGINEERING ANALYSIS WAS OPENED ON JANUARY 31, 1997 BASED ON INFORMATION GATHERED DURING PRELIMINARY EVALUATION (PE), PE96-051. THE PE WAS OPENED ON AUGUST 19, 1996, TO INVESTIGATE ALLEGATIONS OF FUEL LEAKAGE FROM THE AREA WHERE THE FUEL PUMP/SENDING UNIT JOINS THE FUEL TANK.FOR BREVIDY, THIS AREA WILL BE REFERRED TO AS THE PUMP/TANK INTERFACE.THESE ALLEGATIONS WERE FIRST RECEIVED BY ODI ON AUGUST 2, 1996 WHILE INVESTIGATING ALLEGATIONS OF CHRYSLER MINIVAN THROTTLE SHAFT HAND-UP, AND UNCONTROLLED ENGINE SPEED, IN PE96-036.WHILE DISCUSSING THAT ISSUE WITH A FLEET, IT WAS ALLEGED THAT AT LEAST 10(OUT OF 40) 1996 EARLY PRODUCTION CHRYSLER MINIVANS LEAKED FUEL FROM THE PUMP/TANK INTERFACE.ANALYSIS OF THE COMPLAINT AND WARRANTY DATA INDICATE FUEL TANK LEAKAGE INCIDENTS IN THE SUBJECT VEHICLES PREDOMINATLY AFFECTED EARLY PRODUCTION VEHICLES.THE DATA INVOLVING CONFIRMED INCIDENTS OF TANK/PUMP INTERFACE LEAKS SUGGEST THAT THOSE FAILURES HAVE BEEN DECLINING SINCE JULY 1996.ODI HAS RECEIVED NO REPORTS OF THE SUBJECT CONDITION INVOLVING ORIGINAL EQUIPMENT PUMPS AND TANKS SINCE SEPTEMBER, 1997.CURRENTLY THIS ISSSUE DOES NOT REQRESENT A CONTINUING FIELD CONCERN.ODI WILL CONTINUE TO MONITOR THE SUBJECT VEHICLES FOR FUEL LEAKS OF ANY TYPE.A SAFETY RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURED DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
EA97003 · Integrated Child Seat Belt Lockup
Opened Jan 31, 1997 · Closed Aug 19, 1998
Status: closed (inferred from source dates) · Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Additional source detail variants (2)
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
DP96014 · Defective Air Bag Crash Sensor
Opened Nov 14, 1996 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:sensor/control MODULE-INACTIVE
CFAS SENT A FOLLOW-UP LETTER ON DECEMBER 12, 1996, TO CHANGE THE INTENT OF THE PETITION TO AIRBAG AGGRESSIVITY AND DEPLOYMENT VARIABILITY.NHTSA RECEIVED THE LETTER ON 12/12/96; ACCORDINGLY, THE PETITION DUE DAY WAS CHANGED TO APRIL 12, 1997.CFAS PETITIONED THE AGENCY TO CONDUCT AN INVESTIGATION TO DETERMINE WHETHER THE AIRBAG CRASH SENSOR AND/OR DEPLOYMENT SYSTEMS FOR THE 1991-92 CHEVROLET CORSICA/BERETTA, 1990-92 FORD TAURUS, AND 1994-96 CHRYSLER MINIVANS ARE DEFECTIVE.CFAS ALLEGE THAT INFORMATION ON LOW SPEED CRASHES HERE OCCUPANTS HAVE SUFFERED FATAL INJURIES SUGGESTS [THAT THE ABOVE VEHICLES] HAVE DEFECTIVE AIRBAG CRASH SENSOR AND/OR DEPLOYMENT SYSTEMS.
EA96025 · Sliding Door Latch Failure
Opened Oct 15, 1996 · Closed Jul 30, 1998
Status: closed (inferred from source dates) · Structure
ANALYSIS OF KNOWN INCIDENTS INDICATES A DECLINING TREND OVER THE LAST FIVE CALENDAR QUARTERS.EXTENSIVE TESTING OF INCIDENT VEHICLES HAS FAILED TO REPRODUCE OCCURRENCES OF FULL LATCH DISENGAGEMENT.NO FAILURE MODE WHICH COULD CAUSE A PROPERLY LATCHED DOOR TO LOSE FULL LATCH ENGAGEMENT WHILE DRIVING HAS BEEN VERIFIED AS A CAUSAL FACTOR IN ANY OF THE KNOWN INCIDENT VEHICLES DURING THIS INVESTIGATION.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.HOWEVER, ODI WILL CONTINUE TO MONITOR COMPLAINT INPUT FOR THE NEXY YEAR AND WILL REQUEST UPDATED REPORTS FROM CHRYSLER DURING THAT PROCESS.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
SQ96016 · Integrated Child Seat Belt Lockup
Opened Sep 18, 1996 · Closed Feb 4, 1997
Status: closed (inferred from source dates) · Seat Belts:integrated Child Seat
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.
PE96051 · Fuel Leaks From The Gas Tank
Opened Aug 19, 1996 · Closed Jan 31, 1997
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
ANALYSIS TO DATE INDICATES THAT SOME OF THE SUBJECT VEHICLESCONTINUE TO EXPERIENCE FUEL LEAKS FROM THE FUEL TANK AT THE SENDING UNIT INTERFACE.MOST OFTEN THE LEAK INVOLVES THE O-RING SEAL.
PE96038 · Sliding Door Latch Failure
Opened May 16, 1996 · Closed Oct 15, 1996
Status: closed (inferred from source dates) · Structure
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMATION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.
PE96008 · Safety Blt Latch Operation
Opened Jan 25, 1996 · Closed Jun 28, 1996
Status: closed (inferred from source dates) · Seat Belts
There is no summary currently available
PE95053 · Fuel Leakeage From Rollover Valve
Opened Oct 25, 1995 · Closed Dec 22, 1995
Status: closed (inferred from source dates) · Engine And Engine Cooling:exhaust System:emission Control
There is no summary currently available
An investigation is not a finding of a defect, and closure does not prove a vehicle is problem-free.
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