IllustrationCAR WILL STALL AT VARIOUS SPEEDS WITHOUT WARNING. NO DASH WARNING LIGHTS ILLUMINATE PRIOR TO STALLING. DRIVER LOSSES POWER STEERING WHEN ENGINE STALLS AND CAR CANNOT BE MANEUVERED OUT OF TRAFFIC. VERY DANGEROUS SITUATION. FIRST OCCURRED ON STATE HIGHWAY AT 50MPH IN BUSY RUSH HOUR TRAFFIC.
2014 Dodge Avenger
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Dodge Avenger do not stand out strongly from the model-year median of 157.
About this comparison →How this year compares
Owner complaints by model year
Compare all Avenger years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
380–25K
3225–50K
3050–75K
2475–100K
17100–150K
4150K+
145 reports with mileage · 60 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seat Belts. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
20 crash reports3 fire reports7 injury reports
What owners actually said
205 reportsNEEDS A LEFT REAR HUB AND REAR LINKS
BRAKE LIGHT ILLUMINATE ON AND OFF INTERMITTENTLY IN VEHICLE WHEN VEHICLE IS IN MOTION.
TL* THE CONTACT OWNS A 2014 DODGE AVENGER. THE CONTACT STATED THAT THE VENT CONTROL FUNCTION WAS NOT WORKING PROPERLY WHEN ATTEMPTING TO HEAT THE VEHICLE. CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (14358 CORTEZ BLVD, BROOKSVILLE, FL 34613, (352) 597-1265) STATED THAT FLUIDS LEAKED INTO THE RADIATOR DURING VEHICLE PRODUCTION, WH…
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TL* THE CONTACT OWNS A 2014 DODGE AVENGER. THE CONTACT STATED THAT THE VENT CONTROL FUNCTION WAS NOT WORKING PROPERLY WHEN ATTEMPTING TO HEAT THE VEHICLE. CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (14358 CORTEZ BLVD, BROOKSVILLE, FL 34613, (352) 597-1265) STATED THAT FLUIDS LEAKED INTO THE RADIATOR DURING VEHICLE PRODUCTION, WHICH CAUSED DEBRIS AROUND THE HEATER CORE. THE DEALER INDICATED THAT THE VEHICLE WOULD NOT BE REPAIRED UNDER WARRANTY AND FURTHER TESTING WAS REQUIRED. ADDITIONALLY, THE HEATER CORE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. *TT*JB
THE HEATER CORE GOT CLOGGED AROUND 50,000 MILES, WHICH CAUSES HEAT TO COME OUT OF ONLY ONE VENT AND COLD AIR OUT OF THE REST. EXTENDED WARRANTY WILL NOT COVER IT SINCE THE PART IS NOT MALFUNCTIONING IT'S JUST CLOGGED. SEEMS TO BE A PRETTY COMMON PROBLEM AND THE MANUFACTURING COMPANY WILL NOT DO ANYTHING ABOUT IT EITHER. SO IT LE…
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THE HEATER CORE GOT CLOGGED AROUND 50,000 MILES, WHICH CAUSES HEAT TO COME OUT OF ONLY ONE VENT AND COLD AIR OUT OF THE REST. EXTENDED WARRANTY WILL NOT COVER IT SINCE THE PART IS NOT MALFUNCTIONING IT'S JUST CLOGGED. SEEMS TO BE A PRETTY COMMON PROBLEM AND THE MANUFACTURING COMPANY WILL NOT DO ANYTHING ABOUT IT EITHER. SO IT LEAVES YOU WITH ABOUT $1000.00 FIX
THE PASSENGER SIDE OF MY AVENGER IS BLOWING NOTHING BUT COLD AIR. THE HEATER AND DEFROST ON THE DRIVERS SIDE WORKS GREAT. IN WINTER DRIVING THE PASSENGER SIDE WINDOW WILL NOT DEFROST AND THIS CAUSES A VERY DANGEROUS SITUATION. I HAVE READ WHERE MANY OTHERS HAVE HAD THE SAME PROBLEM AND CHRYSLER CORP. WILL DO NOTHING ABOUT IT.…
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THE PASSENGER SIDE OF MY AVENGER IS BLOWING NOTHING BUT COLD AIR. THE HEATER AND DEFROST ON THE DRIVERS SIDE WORKS GREAT. IN WINTER DRIVING THE PASSENGER SIDE WINDOW WILL NOT DEFROST AND THIS CAUSES A VERY DANGEROUS SITUATION. I HAVE READ WHERE MANY OTHERS HAVE HAD THE SAME PROBLEM AND CHRYSLER CORP. WILL DO NOTHING ABOUT IT. I BELIEVE IT HAS SOMETHING TO DO WITH DEBRIS COMING FROM THE WATER JACKETS AROUND THE ENGINE. IT IS NOT THE BLENDER DOOR AS I HAVE HAD IT CHECKED. FLUSHING OR REPLACING THE HEATER CORE IS PROBABLY NOT AN OPTION SINCE IT WILL JUST CLOG THE HEATER CORE AGAIN AND THIS IS VERY EXPENSIVE. UNTIL ENOUGH PEOPLE COMPLAIN THIS WILL JUST KEEP HAPPENING UNTIL DODGE FIGURES OUT HOW THEY CAN FIX IT PERMANENTLY. THIS IS DANGEROUS IN WINTER WEATHER AND IT IS A MYSTERY, AFTER SPENDING 100'S OF DOLLARS ON A CAR YOU SHOULD EXPECT TO GET WHAT YOU PAID FOR.
AIRBAG LIGHT IS POPPING ON WHILE DRIVING.
WAS DRIVING VEHICULAR SLOWED DOWN ALMOST TO A STOP AND JERKED FORWARD AS IF I WASN'T GETTING ANY POWER. ENGINE LIGHT CAME ONE. TOOK TO MECHANIC SAID IT WAS THE THROTTLE ACCULATOR CONTROL SYSTEM (PER WHAT THE CODE SHOWED) DEALER SAYS NOT UNDER WARRANTY THIS CAR BARLEY HAS 80,000 MILES AND ONLY 4 YEARS OLD. THIS COULD HAVE CAUS…
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WAS DRIVING VEHICULAR SLOWED DOWN ALMOST TO A STOP AND JERKED FORWARD AS IF I WASN'T GETTING ANY POWER. ENGINE LIGHT CAME ONE. TOOK TO MECHANIC SAID IT WAS THE THROTTLE ACCULATOR CONTROL SYSTEM (PER WHAT THE CODE SHOWED) DEALER SAYS NOT UNDER WARRANTY THIS CAR BARLEY HAS 80,000 MILES AND ONLY 4 YEARS OLD. THIS COULD HAVE CAUSED A BAD ACCIDENT. SCARED MYSELF AND DAUGHTER BAD. THIS WAS A VERY BUSY ROAD.
TAKATA RECALL I WAS IN AN ACCIDENT AND MY AIR BAGS DID NOT DEPLOY NOR DID MY SEAT BELT RESTRAIN ME. I HAD NO IDEA MY VEHICLE EVEN HAD A RECALL ON IT.
TL* THE CONTACT OWNS A 2014 DODGE AVENGER. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE HEADREST DEPLOYED AND THE HEAD RESTRAINT THAT WAS SUPPOSED TO PREVENT WHIPLASH IN A REAR END COLLISION POPPED OFF THE SEAT. THE CONTACT WAS NOT INJURED. THE DEALER (SHOTTENKIRK CHRYSLER DODGE JEEP RAM, 200 LIBERTY BLVD, CANTON, GA 30…
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TL* THE CONTACT OWNS A 2014 DODGE AVENGER. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE HEADREST DEPLOYED AND THE HEAD RESTRAINT THAT WAS SUPPOSED TO PREVENT WHIPLASH IN A REAR END COLLISION POPPED OFF THE SEAT. THE CONTACT WAS NOT INJURED. THE DEALER (SHOTTENKIRK CHRYSLER DODGE JEEP RAM, 200 LIBERTY BLVD, CANTON, GA 30114, (678) 535-3417) WAS CALLED AND DENIED ANY KNOWLEDGE OF THE FAILURE EVEN THOUGH THERE WERE PAST INCIDENTS REPORTED ON THE INTERNET. THE MANUFACTURER INFORMED THE CONTACT TO GO TO ANOTHER DEALER AND PAY THE DEDUCTIBLE SINCE THE VEHICLE WAS UNDER AN EXTENDED WARRANTY, WHICH COULD POSSIBLY COVER THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 78,000. *TT CONSUMER STATED CORPORATE OFFICE IS AWARE OF THE PROBLEM. *JB
Official recalls
116V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner
Sep 15, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence & remedy
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Additional source detail variants (3)
Seat Belts:pretensioner
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.