THIS COMPLAINT CALLED IN AS ODI ID NUMBER: 10018202. COMPLAINT "THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER."ADDITIONAL DATA: 1ST EVENT, 2 WEEKS AFTER DELIVERY, MAY 2002. RANDOM OPENING OF THE STEPS WHILE DRIVING IN RENO ON STREET, STEP OUT LIGHT CAME ON AND I HEARD STEP MOVE, I …
Read full complaint
THIS COMPLAINT CALLED IN AS ODI ID NUMBER: 10018202. COMPLAINT "THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER."ADDITIONAL DATA: 1ST EVENT, 2 WEEKS AFTER DELIVERY, MAY 2002. RANDOM OPENING OF THE STEPS WHILE DRIVING IN RENO ON STREET, STEP OUT LIGHT CAME ON AND I HEARD STEP MOVE, I SWERVED JUST IN TIME AVOIDED HITTING RENO POLICEMAN STANDING AT SIDEWALK EDGE. AS PASTED THE STEP MOVED BACK IN. HE WAS SAVED. (LUCKILY) MY WIFE WITNESSED THE EVENT. I SPENT TIME ON COUNTRY COACHS HELP LINE ASKING WHAT TO DO TO FIX IT. I WAS TOLD, ADJUST THE SWITCH AT THE BACK OF THE STEP ASSEMBLY . SUPPORT FELT THIS WAS EASY FIX SO I DID IT. OTHER I TOOK THE SPOTLIGHT, THE COACH ENDED UP AT THE FACTORY; THE FAC TORY WAS ASKED TO VERIFY MY FIX. THEY REPORTED VERBALLY THAT ALL THE SETTINGS WHERE VERIFIED. NO PROBLEMS FOUND. EVENTS CONTINUED TO RANDOMLY, LONG INTERVALS 1000 TO 5000 MILES. FINALLY EVENTS SEEMED TO STOP. COACH LEFT IN DECEMBER 02 AT COUNTRY COACH FOR SERVICE, HAD NOT HAD ANY REPEATS FOR A LONG TIME. WE PICKED UP THE COACH AT THE FACTORY. WE DROVE ABOUT 300-400 MILES, THE STEPS DEVELOPED A MIND OF THEIR OWN. THE DASH LIGHT NO LONGER INDICATED THE STEP WAS OUT. THE STEPS RANDOMLY MOVED IN AND OUT. AFTER SOME CLOSE CALLS DURING THE CHRISTMAS 02 HOLIDAY, CONTACTED COUNTRY COACH. TOLD TAKE COACH INTO SERVICE LOCALLY, LOCAL SERVICE COMPANY THE STEP WAS UNCONTROLLABLY OPENING AND CLOSING ON ITS OWN. THE SHOP PERSONNEL SAW IT FIRST HAND. AFTER EMAILS REQUESTING COUNTRY COACH ASSUME LIABILITY AND ASSURE ME THAT THE COACH WAS SAFE. I PICKED IT UP AND TRYED TO USE THE COACH. THE FIX THAT THE DEALER INSTALLED AT MY INSISTENCE WAS A REPLACEMENT COMPUTER. THIS COULD BE A LIFE-THREATENING EVENT FOR BOTH CARS AND PEDESTRIANS NEAR THE COACH STAIRS. CANNOT TELL IF THIS WAS FIXED OR IF THE ISSUE IS STILL PRESENT. THIS ISSUE SHOULD BE INVESTIGATED BEFORE THE SUMMER RV SEASON TO PREVENT DEATH OR INJURY.
CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence & remedy
Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
Remedy: COUNTRY COACH WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). A SECONDARY BURNER HOUSING WILL BE INSTALLED FREE OF CHARGE. THE RECALL BEGAN ON MARCH 28, 2007. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR COUNTRY COACH AT 1-800-452-8015.
ON CERTAIN MOTORHOMES EQUIPPED WITH INTERNATIONAL THERMAL RESEARCH (ITR)HURRICANE HOT WATER HEATERS, THE ELECTRONIC CONTROL BOARD MAY ADVERSELY AFFECT SAFETY FEATURES IN SOME OF THE SYSTEMS PROTECTING AGAINST OVERHEATING AND POTENTIAL FIRE SITUATION.
Consequence & remedy
Consequence: IF THE SAFETY FEATURES DO NOT SHUT DOWN PROPERLY, THE HEATING SYSTEM CAN CONTINUE HEATING, POSSIBLY RESULTING IN A FIRE.
Remedy: THE DEFECTIVE ELECTRONIC CONTROL BOARD WILL BE REPLACED. IN THE MEANTIME, CUSTOMERS SHOULD TURN THE SYSTEM OFF USING THE MASTER ON/OFF SWITCH LOCATED ON THE SIDE OF THE ELECTRONIC CONTROL BOX WHICH IS ADJACENT TO THE HEATER. OWNERS WHO TAKE THEIR MOTORHOMES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT ITR AT 1-800-755-1272 OR COUNTRY COACH AT 1-800-547-8015.
VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH ELECTRONIC THROTTLE CONTROL/ACCELERATOR PEDALS SUPPLIED BY WILLIAMS CONTROLS INDUSTRIES. THE WELD ATTACHING THE CLEVIS TO THE PLATE HAS INSUFFICIENT PENETRATION AND COULD ALLOW THE CLEVIS TO SEPARATE FROM THE PLATE.
Consequence & remedy
Consequence: IF THE CLEVIS SEPARATED FROM THE PLATE WHILE THE VEHICLE WAS IN USE, THE VEHICLE WOULD RETURN TO IDLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THESE PEDALS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COUNTRY COACH AT 1-800-452-8015.
VEHICLE DESCRIPTION: MOTOR HOMES. THE WINDSHIELD WIPERS EQUIPPED WITH THE SMARTWHEEL OPTION WERE IMPROPERLY GROUNDED. THE IMPROPER GROUND CAUSES THE WIPER MOTORS AND BLADES TO PERIODICALLY STOP WHEN THE MOTOR HOME IS IN TRANSIT AT FREEWAY SPEEDS.
Consequence & remedy
Consequence: FAILURE OF THE WINDSHIELD WIPER MOTORS TO WORK COULD LEAD TO LOSS OF VISIBILITY DURING CRITICAL PERIODS WHEN WIPERS ARE NECESSARY, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL CORRECTLY GROUND THE WINDSHIELD WIPER MOTOR CASE. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COUNTRY COACH AT 1-800-452-8015.
VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH CUMMINS ISC AND ISL DIESEL ENGINES. THE INTERNAL FRONT BUSHING CAN SPIN, CAUSING DAMAGE TO THE AIR COMPRESSOR, AND POSSIBLY TO THE SPINDLE DRIVE AT THE REAR FACE OF THE AIR COMPRESSOR WHICH IS USED TO PROVIDE POWER TO THE VEHICLE HYDRAULIC PUMP. FAILURE OF THE AIR COMPRESSOR'S SPINDLE DRIVE COULD LEAD TO LOSS OF POWER ASSIST IF THE HYDRAULIC PUMP CEASES TO OPERATE.
Consequence & remedy
Consequence: WITHOUT POWER ASSIST, THE VEHICLE BECOMES VERY DIFFICULT TO TURN AND COULD POSSIBLY RESULT IN A VEHICLE CRASH.
Remedy: CUMMINS WILL NOTIFY COUNTRY COACH CUSTOMERS AND REPLACE THE AIR COMPRESSOR FREE OF CHARGE. OWNER NOTIFICATION BEGAN MARCH 30, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CUMMINS CUSTOMER ASSISTANCE CENTER 1-800-343-7357.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
SQ01013 · Inoperative Windshield Wipers
Opened Nov 23, 2001 · Closed Dec 13, 2001
Status: closed (inferred from source dates) · Visibility
ALLEGED THAT THE SINDSHIELD WIPER SYSTEM FAILS DUE TO AN IMPROPERLY GROUNDED ELECTRICAL CIRCUIT.THIS CONDITION COULD RESULT IN INOPERATIVE WINDSHIELD WIPERS WITH NO ADVANCE WARNING.
2002 Country Coach Intrigue Problems, Complaints & Recalls | Skip That Year
Illustration