Electrical System. Review the 395 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 100 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports16 fire reports19 injury reports

What owners actually said

634 reports

Mileage unknown · Mar 19, 2023

Fuel/propulsion System

Vehicle has repeatedly died while driving on the highway. After sitting approximately 1 hour it will start again.

NHTSA ODI #11512664

Mileage unknown · Mar 9, 2023

Fuel/propulsion System

Fuel pump relay not working and caused van to stall while driving. Then van wouldn’t start due to not getting fuel. Vehicle is not safe to drive due to possibility of stalling while driving.

NHTSA ODI #11510952

Mileage unknown · Feb 3, 2023

Structure

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passenger side rear sliding door, this door is currently stuck half-way open (or closed). nothing works to open/close it. not by any button or manually. tried to reset and to disconnect battery. I push a button, it moves 3-4 inches and stops. i shutter to think if someone vulnerable like my wife was stuck in her wheelchair, trapped inside and it was zero outside. well i guess the fire department will be able to remove the door and lift her out. no response from either dealer, chrysler or accessible van. door seem to have open and closing issues when this cold or on any slight incline, but always worked manually. i don't understand why a sliding door with yearly inspections and maintenance does not always work manually, at least????

NHTSA ODI #11505483

Mileage unknown · Jan 30, 2023

Electrical System

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MOVING STALL Complete shutdown of the vehicle without warning while driving. Dash dials completely blank, loss of power steering, brake assist and engine power. Presumed loss of airbag function also. The issue first happened a few weeks ago but started to re-occur multiple times in recent days. Last occurrence captured on video (see attached GIF). Fortunately it was possible to bring the vehicle to a stop without incident in each case, but the potential for a injury is obvious. Prior to the issue a worsening problem over previous year or so was observed in that while in Accessory position, the slightest touch of the inserted key fob would sometimes cause similar shutoff ('off ' position).

NHTSA ODI #11504394

Mileage unknown · Jan 18, 2023

EngineFuel/propulsion SystemLane Departure

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Confirmed cylinder number 2 misfire. Performed relative compression test and intake trace pull. Confirmed that number two has low compression and is directly affecting cylinder number fives intake pull. removed spark plug and did a compression test on cylinder 2 it had 90psi of compression and the rest of the cylinders were at 148psi of compression. used a bore scope and found cylinder damage in video attached vehicle needs a new engine to correct customers concern. When going up a small incline at 30-45mph engine would stall out. I have 3 little kids and I drive a lot for my job and want to be safe on the road! Also my blind spot detectors have constantly been on since about 75,000 miles. It’s kind of a distraction when you are driving at night.

NHTSA ODI #11502502

Mileage unknown · Jan 7, 2023

Electrical SystemLane Departure

WIN Module...car goes int ACCY mode while driving and when car is turned off. Engine shuts off at random times, Can not restart car...says key not present. All kind of other electrical warnings keep coming up as well.

NHTSA ODI #11500603

Mileage unknown · Dec 29, 2022

Electrical SystemFireInjury

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The contact owns a 2012 Chrysler Town and Country. The contact stated while driving 45-60 MPH, the rear passenger side sliding door started smoking and caught on fire. There was an unknown warning light illuminated. The contact immediately veered to the side of the road and assisted his four children out of the vehicle. The contact stated that the vehicle burned significantly down to the metal frame. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report was filed. The contact stated that two of his children were occupying the second-row seats while the other two were occupying the third-row seats. The contact stated that his son, who was sitting close to the rear passenger sliding door, sustained soot on his face. The contact sustained a sore throat, cough, chest pain, and breathing issues. Both the contact nor his son did not seek medical assistance. The vehicle was towed to a tow yard. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI #11499362

Mileage unknown · Oct 19, 2022

Electrical SystemEngine

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Starting in 2019 our 2012 Chrysler Town and Country had stalled out while driving. The entire engine cut out with no warning, losing all power steering, and even braking seemed hard. The vehicle would not start and would only crank over. The only solution was to disconnect and reconnect the battery and the vehicle would start. Problem did not happen again until June of 2022 when my wife along with her mother and our two children were traveling to Los Angeles, CA from Wyoming and the vehicle died while driving on the interstate putting them in situation which could have been deadly. Vehicle would not start again after that and only fix was to disconnect and reconnect the battery and vehicle started again. This has happened another 3 times since June of 2022. Our vehicle has approximately 138,000 miles on it and has had no other issues. From reading other complaints it sounds like this is related to a faulty TIPM. However since it never throws a code, no one can tell what is causing the issue since it cannot be replicated and happens randomly without warning. Latest incident occurred around Oct 1, 2022.

NHTSA ODI #11490008

Mileage unknown · Oct 7, 2022

Electrical SystemUnknown Or Other

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The driver-side rear sliding door lock actuator has failed to operate any longer and because of this part failure, the driver-side sliding door will not unlock or open. The safety of my family is being put at risk because should we be in an accident on the passenger side of the car, for example and "t-bone" or a roll-over that does not allow us to use the passenger side doors, everyone in the back (we have a 7-person family, 5 children in the back) will not be able to exit the minivan without climbing over the driver seat or climbing over the rear seat. And assuming the accident is severe enough to not allow us to exit on the passenger side of the car, I believe it is also safe to assume that injuries will have occurred and the children and/or adults will be unable to climb over or around seats and could be at great risk of injury trying to get out of the car by themselves or by emergency support since no access will be available for them to get safety support boards into the car or for them to get into the car and to the children safely. This problem has been confirmed by a local body shop since the door will not open or close they had to completely remove the door to get into the panel to inspect. I have not had the vehicle inspected by the manufacturer, police, insurance representative but it has been inspected by my mechanic and auto body shop. There were no warning lamps or messages warning of this problem or part breakage. It was a situation where we left the house and used both sliding doors and while we were out, the driver side sliding door stopped working. This appears to be a very common problem with chrysler/dodge/jeep/ram products and has been going on for years. There are numerous videos on youtube showing people talking about this problem and recalls have been issued for other model vehicles and need to be put in place for my vehicle as well.

NHTSA ODI #11488318

Mileage unknown · Oct 5, 2022

Electrical SystemEngineService Brakes

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Vehicle has shut off, while driving, multiple times over the past year and a half. The first instance was Summer 2021. Coming to a stop from a highway exit ramp and the van shut off for no reason. I was eventually able to restart and drive within a few minutes. A few days later, the van would shut down, or try to shut down, every time I would slow to a stop during a 2 hour trip. A few months ago, while driving approximately 35 mph, the van dashboard lights shut off, windshield wipers turned on and all other lights and power steering / brakes shut down temporarily. Luckily we were driving in a straight line because I had no power brakes or steering at that moment. Most recent issue occurred 8/27/2022. Driving van on highway, shut off at a light at bottom of exit ramp. We do not feel safe driving this van.

NHTSA ODI #11488004

Official recalls

25V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:

Dec 17, 2025

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence & remedy

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

14V234000 · Electrical System

May 7, 2014

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Consequence & remedy

Consequence: An overheated switch may result in a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

12V191000 · Equipment

May 2, 2012

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES, MANUFACTURED FROM MARCH 9, 2012 THROUGH MARCH 12, 2012. SOME VEHICLES MAY BE EQUIPPED WITH A RIGHT SIDE LIFTGATE PINCH SENSOR THAT DOES NOT FUNCTION PROPERLY. AS A RESULT, INCREASED FORCE MAY BE REQUIRED IN ORDER TO STOP THE POWER LIFTGATE DURING FINAL CLOSING STAGES.

Consequence & remedy

Consequence: THE POWER LIFTGATE DOOR MAY CLOSE ON AN APPENDAGE, INCREASING THE RISK OF INJURY.

Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE RIGHT SIDE LIFTGATE PINCH SENSORS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 18, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

12V141000 · Suspension:rear

Apr 3, 2012

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.

Consequence & remedy

Consequence: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

11V487000 · Engine And Engine Cooling

Sep 29, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.

Consequence & remedy

Consequence: CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.

Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den