NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
362 reports53,120 miles · Jun 14, 2004
Air Bags
WHILE DRIVING HORN FAILD AND THE AIR BAG WARNING LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE DEALERSHIP INDICATED THA TEH CLOCKSPRING WAS DEFECTIVE. A RECALL WAS ISSUED BY THE MANUFACTURER ON 1996-1998 MOBELS, BUT NOT THE 1999 MODEL. THE DEALER REPLACED THE CLOCKSPRING BUT WOULD NOT P…
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WHILE DRIVING HORN FAILD AND THE AIR BAG WARNING LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE DEALERSHIP INDICATED THA TEH CLOCKSPRING WAS DEFECTIVE. A RECALL WAS ISSUED BY THE MANUFACTURER ON 1996-1998 MOBELS, BUT NOT THE 1999 MODEL. THE DEALER REPLACED THE CLOCKSPRING BUT WOULD NOT PROVIDE ANY FINANCIAL ASSISTANCE. *NM
NHTSA ODI #10076178
36,490 miles · Jun 14, 2004
Electrical System
TACHOMETER, SPEEDOMETER AND CONTROLS ON THE STEERING WHEEL HAVE CEASED WORKING, AND I WAS TOLD THAT THE CLOCKSPRING NEEDS TO BE REPLACED. 1996-1998 CHRYSLER TOWN & COUNTRY MINIVANS WERE RECALLED FOR THIS PROBLEM IN A SIMILAR MILEAGE RANGE, AND I SEE NUMEROUS COMPLAINTS ON THIS WEBSITE FOR THE SAME PROBLEM WITH 1999 MODELS. BEC…
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TACHOMETER, SPEEDOMETER AND CONTROLS ON THE STEERING WHEEL HAVE CEASED WORKING, AND I WAS TOLD THAT THE CLOCKSPRING NEEDS TO BE REPLACED. 1996-1998 CHRYSLER TOWN & COUNTRY MINIVANS WERE RECALLED FOR THIS PROBLEM IN A SIMILAR MILEAGE RANGE, AND I SEE NUMEROUS COMPLAINTS ON THIS WEBSITE FOR THE SAME PROBLEM WITH 1999 MODELS. BECAUSE IT IS REAL SAFETY ISSUE THAT HASN'T BEEN CORRECTED AFTER THE RECALL PERIOD, THE 1999 MODELS SHOULD ALSO BE INCLUDED IN THE RECALL.*AK
NHTSA ODI #10075343
94,000 miles · Jun 14, 2004
Air Bags
AIR BAG SENSOR LIGHT STAYED ON. CONSUMER WAS CONCERNED THAT THE AIR BAG WOULD NOT DEPLOY UPON IMPACT. A RECALL WAS ISSUED, HOWEVER THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK THE CLOCKSPRING ASSEMBLY FAILED. THE AIR BAG WARNING LIGHT REMAINED ON, THE HORN WOULD NOT OPERATE, THE CRUISE CONTROL AND RADIO ON …
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AIR BAG SENSOR LIGHT STAYED ON. CONSUMER WAS CONCERNED THAT THE AIR BAG WOULD NOT DEPLOY UPON IMPACT. A RECALL WAS ISSUED, HOWEVER THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK THE CLOCKSPRING ASSEMBLY FAILED. THE AIR BAG WARNING LIGHT REMAINED ON, THE HORN WOULD NOT OPERATE, THE CRUISE CONTROL AND RADIO ON THE STEERING WHEEL DID NOT WORK. *SC *JB
NHTSA ODI #10073598
Mileage unknown · Jun 9, 2004
Air BagsElectrical System
ENGINE WARNING LIGHT, HORN, AND RADIO CONTROLS ON THE STEERING WHEEL FAILED. AFTER INVESTIGATION BY CHRYSLER MECHANICS THEY FOUND THAT THE CLOCK SPRING FAILED AND WAS ALSO INFORMED THAT INCASE OF AN ACCIDENT THAT THE AIR BAGS MIGHT NOT DEPLOY.*AK HAD THE PROBLEM FIXED, THEN SAW THAT THE 96 - 98 MODELS HAVE A RECALL FOR THE FA…
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ENGINE WARNING LIGHT, HORN, AND RADIO CONTROLS ON THE STEERING WHEEL FAILED. AFTER INVESTIGATION BY CHRYSLER MECHANICS THEY FOUND THAT THE CLOCK SPRING FAILED AND WAS ALSO INFORMED THAT INCASE OF AN ACCIDENT THAT THE AIR BAGS MIGHT NOT DEPLOY.*AK HAD THE PROBLEM FIXED, THEN SAW THAT THE 96 - 98 MODELS HAVE A RECALL FOR THE FAILING CLOCK SPRING.
NHTSA ODI #10075104
Mileage unknown · Jun 4, 2004
Structure
STRUCTURAL STRUT HOUSING IS FAILURE DO TO RUST PERFORATION. *AK
NHTSA ODI #10074802
63,000 miles · Jun 1, 2004
Air BagsElectrical SystemEquipment
THE CLOCK SPRING MECHANISM IN MY 1999 CHRYSLER T&C CAUSED THE AIRBAG WARNING LIGHT TO ILLUMINATE; OTHER ITEMS IN THE STEERING WHEEL AREA DO NOT WORK- 1) CRUISE CONTROL, 2) RADIO VOLUME AND STATION CONTROL, 3) HORN
NHTSA ODI #10074625
92,129 miles · May 27, 2004
Air BagsElectrical System
HORN, CRUISE CONTROL, STEERING WHEEL STEREO CONTROLS & AIR BAG NOT WORKING. POSSIBLY RELATED TO CLOCKSPRING FAILURE.*MR
NHTSA ODI #10073243
43,000 miles · May 25, 2004
Air Bags
THE AIRBAG WARNING LIGHT COMES ON FREQUENTLY, INDICATING THE AIRBAGS ARE NOT WORKING. DEALER SAYS THE UNIT HAS A FAULTY CLOCK SPRING. THE CLOCK SPRING WAS RECALLED FOR MODELS UP TO 1998. THERE HAS BEEN NO RECALL FOR 1999 OR LATER. I HAVE A 1999. I BELIEVE THE AIRBAG'S CLOCK SPRING SHOULD BE REPLACED BY CHRYSLER. *NM
NHTSA ODI #10073158
90,000 miles · May 11, 2004
Electrical System
AIR BAG WARNING LIGHT ON, THEN CRUISE CONTROL AND RADIO CONTROLS IN STEERING WHEEL FAILED, THEN HORN FAILURE.
NHTSA ODI #10072380
Mileage unknown · May 11, 2004
Air Bags
WHEN DRIVING AT AN UNDETERMINED SPEED AIR BAG WARNING LIGHT APPEAR ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT CLOCK SPRING FAILED. *AK
NHTSA ODI #10067350
Official recalls
4Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Apr 11, 2001
VEHICLE DESCRIPTION: CERTAIN VAN, WAGON, PICKUP TRUCKS, PASSENGER AND SPORT UTILITY VEHICLES, FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE FRONT SEAT BELT RETRACTOR MAY NOT COMPLY WITH THE REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IF THE RETRACTOR DOES NOT WORK PROPERLY, IT WILL NOT ADEQUATELY PROTECT OCCUPANTS IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL REPLACE THE SEAT BELT RETRACTOR. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
8EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
PE00034 · Overheating Of Front Seat Heaters
Opened Aug 31, 2000 · Closed Jan 5, 2001
Status: closed (inferred from source dates) · Electrical System
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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