NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
56 reportsClear category filterMileage unknown · Jun 9, 2004
Air BagsElectrical System
ENGINE WARNING LIGHT, HORN, AND RADIO CONTROLS ON THE STEERING WHEEL FAILED. AFTER INVESTIGATION BY CHRYSLER MECHANICS THEY FOUND THAT THE CLOCK SPRING FAILED AND WAS ALSO INFORMED THAT INCASE OF AN ACCIDENT THAT THE AIR BAGS MIGHT NOT DEPLOY.*AK HAD THE PROBLEM FIXED, THEN SAW THAT THE 96 - 98 MODELS HAVE A RECALL FOR THE FA…
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ENGINE WARNING LIGHT, HORN, AND RADIO CONTROLS ON THE STEERING WHEEL FAILED. AFTER INVESTIGATION BY CHRYSLER MECHANICS THEY FOUND THAT THE CLOCK SPRING FAILED AND WAS ALSO INFORMED THAT INCASE OF AN ACCIDENT THAT THE AIR BAGS MIGHT NOT DEPLOY.*AK HAD THE PROBLEM FIXED, THEN SAW THAT THE 96 - 98 MODELS HAVE A RECALL FOR THE FAILING CLOCK SPRING.
NHTSA ODI #10075104
63,000 miles · Jun 1, 2004
Air BagsElectrical SystemEquipment
THE CLOCK SPRING MECHANISM IN MY 1999 CHRYSLER T&C CAUSED THE AIRBAG WARNING LIGHT TO ILLUMINATE; OTHER ITEMS IN THE STEERING WHEEL AREA DO NOT WORK- 1) CRUISE CONTROL, 2) RADIO VOLUME AND STATION CONTROL, 3) HORN
NHTSA ODI #10074625
92,129 miles · May 27, 2004
Air BagsElectrical System
HORN, CRUISE CONTROL, STEERING WHEEL STEREO CONTROLS & AIR BAG NOT WORKING. POSSIBLY RELATED TO CLOCKSPRING FAILURE.*MR
NHTSA ODI #10073243
90,000 miles · May 11, 2004
Electrical System
AIR BAG WARNING LIGHT ON, THEN CRUISE CONTROL AND RADIO CONTROLS IN STEERING WHEEL FAILED, THEN HORN FAILURE.
NHTSA ODI #10072380
130,000 miles · Apr 28, 2004
Electrical SystemEngine And Engine Cooling
MULTIPLE ELETRICAL FAILURES IN CONVENIENCE ITEMS THROUGH-OUT CAR & NOW LOOSING ENGINE POWER WHILE DRIVING. VEHICLE CURRENTLY AT CHYRSLER SERVICE, BUT RECALLED PART THAT WAS POSSIBLY INSTALLED INCORRECTLY ON 1996 TO 98 MODELS HAS HAD FAILURE ON 99 MODEL, BUT NO RECALL. DEALERSHIP NOT ADDRESSING SAFETY ISSUE OF VEHICLE DYING WHILE…
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MULTIPLE ELETRICAL FAILURES IN CONVENIENCE ITEMS THROUGH-OUT CAR & NOW LOOSING ENGINE POWER WHILE DRIVING. VEHICLE CURRENTLY AT CHYRSLER SERVICE, BUT RECALLED PART THAT WAS POSSIBLY INSTALLED INCORRECTLY ON 1996 TO 98 MODELS HAS HAD FAILURE ON 99 MODEL, BUT NO RECALL. DEALERSHIP NOT ADDRESSING SAFETY ISSUE OF VEHICLE DYING WHILE AUTO ENGAGED, MORE INTERESTED IN REPLACING ALL CONVENIENCE ITEMS. THERE HAS BEEN NO AUTO FAILURE AT HIGHWAY SPEEDS YET
NHTSA ODI #10067962
47,870 miles · Mar 13, 2004
Electrical System
THE INSTRUMENT CLUSTER WILL GO DEAD AS YOU ARE DRIVING THE VEHICLE.NON OF THE INSTRUMENTATION WILL WORK NOT THE FUEL, TACH, SPEDO, ODOMETER OR ANYTHING.JUST AS QUICKLY AS IT TURNED ITSELF OFF, IT WILL TURN ITSELF BACK ON AND ALL OF THE INSTRUMENTATION WILL WORK.OTHER PROBLEM,ONCE STARTED IT WILL IMMEDIATELY SHUT ITSELF OFF.AFTER…
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THE INSTRUMENT CLUSTER WILL GO DEAD AS YOU ARE DRIVING THE VEHICLE.NON OF THE INSTRUMENTATION WILL WORK NOT THE FUEL, TACH, SPEDO, ODOMETER OR ANYTHING.JUST AS QUICKLY AS IT TURNED ITSELF OFF, IT WILL TURN ITSELF BACK ON AND ALL OF THE INSTRUMENTATION WILL WORK.OTHER PROBLEM,ONCE STARTED IT WILL IMMEDIATELY SHUT ITSELF OFF.AFTER A FEW ATTEMPTS IT WILL TURN ITSELF OFF AND THEN IT WILL NOT START OR DO ANYTHING.IF YOU LET THE VEHICLE SIT OVERNIGHT, USUALLY THE NEXT DAY, IT WILL START AGAIN LIKE NOTHING EVER HAPPENED.IT DOES THIS FREQUENTLY, BUT COMPLETELY SPORADICALLY.IT HAS HAPPENED TO ME APPROXIMATELY 9-12 TIMES SINCE I PURCHASED THE VEHICLE IN MAY OF 2003.THE PREVIOUS OWNER HAD IT IN THE SHOP, (I HAVE THE WORK ORDERS) FOR THE EXACT SAME PROBLEMS AT LEAST 2-3 TIMES WHILE IT WAS UNDER WARRANTY AND EACH TIME THEY TOLD HIM THAT THE PROBLEM WAS SOLVED.THE CAR WAS SOLD TO ME AND WITHIN THE MONTH THE WARRANTY EXPIRED.I TOOK IT TO THE SAME DEALERSHIP AND THEY COULDN'T DIAGNOSE THE PROBLEM BUT STILL CHARGED ME FOR A DIAGNOSIS FEE.THEY TELL ME IT IS AN INTERMITTENT PROBLEM AND THAT I HAVE TO BE ABLE TO DUPLICATE THE PROBLEM.WHEN I HAVE IT TOWED TO THEM THEY CAN'T DIAGNOSE IT AND WANT ME TO PAY FOR THE REPAIR EVEN WHEN I HAVE A HISTORY TO SHOW THAT THE PROBLEM WAS NEVER REPAIRED TO BEGIN WITH.I HAVE SEEN MANY STATEMENTS AND QUESTIONS ABOUT THESE EXACT SAME PROBLEMS OTHERS ARE HAVING WITH THEIR CHRYSLER MINIVANS POSTED TO VARIOUS INTERNET WEB SITES. HOW CAN I GET THIS RESOLVED SO THAT THE CAR DRIVES WITHOUT ENDANGERING MYSELF OR MY FAMILY.I HAVE EMAILED CHRYSLER DIRECTLY ON NUMBEROUS OCCASIONS.I BOUGHT THE CAR WITH 48,000 MILES AND IT CURRENTLY HAS 54,000 MILES.I CAN'T SELL IT BECAUSE I WOULDN'T WANT TO PASS THESE PROBLEMS ON TO SOMEONE ELSE.ALSO, I CAN'T TRADE IT BECAUSE THE OWNER OF THE CHRYSLER DEALERSHIP IN MY AREA,AL BERGER OF SARASOTA CHRYSLER HAS TOLD ME HIMSELF THAT HE COULDN'T GIVE ME WHAT IT'S WORTH BECAUSE HE KNOWS IT HAS THESE PROBLEMS. *AK
NHTSA ODI #10062117
101,000 miles · Feb 15, 2004
Air BagsElectrical SystemVehicle Speed Control
AIR BAG LAMP LIGHTED UP IN DASHBOARD SIMULTANEOUSLY LOSING HORN AND CRUISE CONTROL. AR INVOLVED: CHRYSLER TOWN & COUNTRY LXI, 1999.*AK
NHTSA ODI #10058206
Mileage unknown · Nov 11, 2003
Air BagsElectrical SystemVehicle Speed Control
AIR BAG LIGHT ON DASH BOARD HAS BEEN ON FOR A WEEK.CCORDING TO THE DEALER THE "CLOCK SPRING" IS DEFECTIVE AND NEEDS TO BE REPLACED. CURRENTLY, I HAVE NO AIR BAG, HORN, OR CRUISE CONTROL. WHERE IS A RECALL UP TO YEAR 1998 BUT NOT 1999. MY VAN WAS BULIT IN 1998 WHY IS IT NOT INCLUDED IN THE RECALL? MAYBE THE RECALL SHOULD BE EXP…
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AIR BAG LIGHT ON DASH BOARD HAS BEEN ON FOR A WEEK.CCORDING TO THE DEALER THE "CLOCK SPRING" IS DEFECTIVE AND NEEDS TO BE REPLACED. CURRENTLY, I HAVE NO AIR BAG, HORN, OR CRUISE CONTROL. WHERE IS A RECALL UP TO YEAR 1998 BUT NOT 1999. MY VAN WAS BULIT IN 1998 WHY IS IT NOT INCLUDED IN THE RECALL? MAYBE THE RECALL SHOULD BE EXPANDED TO INCLUDE MORE YEARS.*AK
NHTSA ODI #10045956
60,700 miles · Sep 4, 2003
Air BagsElectrical System
MY 1999 CHRYSLER TOWN AND COUNTRY'S HORN STOPPED WORKING AND THE AIRBAG LIGHT WENT ON. MY 3RD PARTY MECHANIC SAID HE HAS SEEN THIS HAPPEN NUMEROUS TIMES. THE VAN HAS 61000 MILES. I TOOK IT TO A CHRYSLER DEALER WHO SAID IT WAS NOT COVERED UNDER A RECALL. IT COST ME $250. THEY SAID IT WAS THE CLOCK SPRING. SEEMS LIKE A PROBLE…
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MY 1999 CHRYSLER TOWN AND COUNTRY'S HORN STOPPED WORKING AND THE AIRBAG LIGHT WENT ON. MY 3RD PARTY MECHANIC SAID HE HAS SEEN THIS HAPPEN NUMEROUS TIMES. THE VAN HAS 61000 MILES. I TOOK IT TO A CHRYSLER DEALER WHO SAID IT WAS NOT COVERED UNDER A RECALL. IT COST ME $250. THEY SAID IT WAS THE CLOCK SPRING. SEEMS LIKE A PROBLEM THAT STOPS THE HORN AND THE AIRBAGS FROM WORKING WOULD GENERATE A RECALL.*AK
NHTSA ODI #10037216
40,000 miles · Jun 30, 2003
Air BagsElectrical SystemEngine And Engine Cooling
SUBMITTING THIS COMPLAINT ON BEHALF OF MY 80 YR. OLD MOTHER. 1999 TOWN & COUNTRY PURCHASED NEW SEPT. 1999 NOW 40000 MILES. REQUIRED REPAIRS PAST 2 WEEKS. AIRBAG AND HORN $250, SPEEDOMETER $135, CRACKED EXHAUST MANIFOLD COST TO BE DETERMINED. AIRTCONDITIONER $ TO BE DETERMINED EST. TO COST $1100. OUR PHONE CALL TO CHRYSLER C…
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SUBMITTING THIS COMPLAINT ON BEHALF OF MY 80 YR. OLD MOTHER. 1999 TOWN & COUNTRY PURCHASED NEW SEPT. 1999 NOW 40000 MILES. REQUIRED REPAIRS PAST 2 WEEKS. AIRBAG AND HORN $250, SPEEDOMETER $135, CRACKED EXHAUST MANIFOLD COST TO BE DETERMINED. AIRTCONDITIONER $ TO BE DETERMINED EST. TO COST $1100. OUR PHONE CALL TO CHRYSLER CUSTOMER SERVICE (800-426-6451) WAS A HORRIBLE EXPERIECE. *AK
NHTSA ODI #10025198
Official recalls
4Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Apr 11, 2001
VEHICLE DESCRIPTION: CERTAIN VAN, WAGON, PICKUP TRUCKS, PASSENGER AND SPORT UTILITY VEHICLES, FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE FRONT SEAT BELT RETRACTOR MAY NOT COMPLY WITH THE REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IF THE RETRACTOR DOES NOT WORK PROPERLY, IT WILL NOT ADEQUATELY PROTECT OCCUPANTS IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL REPLACE THE SEAT BELT RETRACTOR. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
8EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
PE00034 · Overheating Of Front Seat Heaters
Opened Aug 31, 2000 · Closed Jan 5, 2001
Status: closed (inferred from source dates) · Electrical System
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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