NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports135,000 miles · Feb 15, 2005
Steering
THE VEHICLE, A 1998 CHRYSLER TOWN AND COUNTRY MINIVAN, COMPLETELY LOST ALL POWER STEERING WHILE MY WIFE WAS DRIVING ON A HIGHWAY. FORTUNATELY, MY WIFE WAS ABLE TO EXIT THE HIGHWAY WITH THE VAN OVERHEATING WITHOUT DAMAGE OR INJURY. AS THIS IS THE SECOND TIME THAT POWER STEERING HAS BEEN LOST WHILE DRIVING WITHIN THE LAST THREE …
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THE VEHICLE, A 1998 CHRYSLER TOWN AND COUNTRY MINIVAN, COMPLETELY LOST ALL POWER STEERING WHILE MY WIFE WAS DRIVING ON A HIGHWAY. FORTUNATELY, MY WIFE WAS ABLE TO EXIT THE HIGHWAY WITH THE VAN OVERHEATING WITHOUT DAMAGE OR INJURY. AS THIS IS THE SECOND TIME THAT POWER STEERING HAS BEEN LOST WHILE DRIVING WITHIN THE LAST THREE MONTHS, WE UNDERSTANDABLY ARE VERY CONCERNED ABOUT WHETHER OR NOT THIS PROBLEM IS CORRECTABLE AND IF THE VEHICLE CAN BE RENDERED SAFE. OUR MECHANIC PROVIDED ME WITH A SERVICE BULLETIN ISSUED BY CHRYSLER WHICH IDENTIFIES THE PROBLEM. FOR VANS FROM THE 1995-1999 MODEL YEARS, THE SERPENTINE BELT CAN SLIP OFF THE IDLER PULLEY WHEN THE VAN IS DRIVEN IN DEEP SNOW OR WATER. UNFORTUNATELY, THE SERVICE BULLETIN GIVES NO INDICATION OF WHAT CAUSES THIS PROBLEM. I DO NOT WANT ANYONE (EITHER IN MY FAMILY OR OUTSIDE IT) TO BE A FATALITY AS A RESULT OF THIS PROBLEM. WHILE MY MECHANIC CAN DO THE REPAIRS (LIKE HE DID THE LAST TIME), HE CAN GIVE ME NO ASSURANCE THAT THE PROBLEM WILL NOT OCCUR AGAIN. *AK
NHTSA ODI #10110558
50,000 miles · Feb 1, 2005
Engine And Engine Cooling
VEHICLE EXPERIENCED A PROBLEM WITH THE DRIVING BELT. OWNER WAS DRIVING AND CAME TO A STOP SIGN, APPLIED THE BRAKES, AND THE VEHICLE SHUT DOWN. DRIVING BELT BROKE , CAUSING COMPLETE LOSS OF CONTROL OF THE VEHICLE. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, AND RECEIVED NO ASSISTANCE FROM EITHER. *AK
NHTSA ODI #10109435
78,000 miles · Jan 25, 2005
Engine And Engine CoolingFire
WHILE DRIVING 30-35 MPH THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE CONSUMER WAS ABLE TO PULL OVER UNTIL THE LOCAL FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. HOW THE FIRE GOT STARTED WAS NOT DETERMINED. *JB
NHTSA ODI #10108798
105,000 miles · Jan 4, 2005
Engine And Engine Cooling
MY CHRYSLER TOWN AND COUNTRY HAD A BELT ALIGNMENT PROBLEM. IF THE BELT GETS WET, IT SLIPS OFF THE PULLEYS OR BREAKS/SHREADS. I HAD TO HAVE IT REPAIRED BY PLACING A SPACER PLATE BETWEEN A PULLY AND THE MOTOR AND A NEW BELT TENSIONER.*AK WHEN THE PROBLEM OCCURS, THE VAN IS VERY HARD TO STEAR DUE TO LOSS OF POWER STEERING. I RE…
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MY CHRYSLER TOWN AND COUNTRY HAD A BELT ALIGNMENT PROBLEM. IF THE BELT GETS WET, IT SLIPS OFF THE PULLEYS OR BREAKS/SHREADS. I HAD TO HAVE IT REPAIRED BY PLACING A SPACER PLATE BETWEEN A PULLY AND THE MOTOR AND A NEW BELT TENSIONER.*AK WHEN THE PROBLEM OCCURS, THE VAN IS VERY HARD TO STEAR DUE TO LOSS OF POWER STEERING. I RESEARCHED THE WWW, AND THIS HAS BEEN A PROBLEM FOR MANY PEOPLE.
NHTSA ODI #10105726
Mileage unknown · Dec 11, 2004
Exterior Lighting
HEADLIGHTS HAVE PROGRESSIVELY BEEN GETTING MORE ETCHED OR FOGGED, CONSIDERABLY REDUCING VISIBILITY. HIGH BEAM LIGHT INTENSITY IS LESS THAN MY OTHER CARS' LOW BEAM INTENSITY. THIS IS A SAFETY HAZARD BECAUSE OF REDUCED VISIBILITY AT NIGHT. IT APPEARS THE DURABILITY OF THE PLASTIC SURFACE IS NOT SUFFICIENT TO WITHSTAND ROUTINE E…
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HEADLIGHTS HAVE PROGRESSIVELY BEEN GETTING MORE ETCHED OR FOGGED, CONSIDERABLY REDUCING VISIBILITY. HIGH BEAM LIGHT INTENSITY IS LESS THAN MY OTHER CARS' LOW BEAM INTENSITY. THIS IS A SAFETY HAZARD BECAUSE OF REDUCED VISIBILITY AT NIGHT. IT APPEARS THE DURABILITY OF THE PLASTIC SURFACE IS NOT SUFFICIENT TO WITHSTAND ROUTINE EXPOSURE TO WEATHER. NO ACCIDENT TO DATE. *JB
NHTSA ODI #10102695
73,398 miles · Dec 6, 2004
Engine And Engine CoolingUnknown Or Other
SERPENTINE BELT POPS OFF EVERY TIME IT RAINS. *AK
NHTSA ODI #10102234
Mileage unknown · Nov 5, 2004
Seats
THE MIDDLE ROW SEAT SPRING WAS BROKE WHICH ALLOWED THE LATCH TO RELEASE BY ITSELF.*BF THE CONSUMERS GRANDSON WAS RIDING IN THE VEHICLE IN THE MIDDLE ROW DIRECTLY BEHIND THE DRIVERS SEAT WHEN HE NOTICED THE SEAT WAS NOT FASTENED TO THE FLOOR. *TC *JB
NHTSA ODI #10099923
97,000 miles · Nov 4, 2004
Parking Brake
WHEN PARKED EMERGENCY PARKING BRAKE WOULD RELEASE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
NHTSA ODI #10099411
80,000 miles · Nov 3, 2004
Engine And Engine Cooling
IN JUNE 2004 WHILE DRIVING IN A RAINSTORM ON THE HIGHWAY SERPENTINE BELT ON MY 1998 CHRYSLER TOWN AND COUNTRY BROKE. IT WAS REPLACED. IN JULY OF 2004, WHILE DRIVING ON A WET STREET, THE SERPENTINE BELT CAME OFF. IT WAS PUT BACK ON. ON OCT 8,2004, WHILE DRIVING IN THE RAIN, THE SERPENTINE BELT CAME OFF, IT WAS PUT BACK ON ALO…
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IN JUNE 2004 WHILE DRIVING IN A RAINSTORM ON THE HIGHWAY SERPENTINE BELT ON MY 1998 CHRYSLER TOWN AND COUNTRY BROKE. IT WAS REPLACED. IN JULY OF 2004, WHILE DRIVING ON A WET STREET, THE SERPENTINE BELT CAME OFF. IT WAS PUT BACK ON. ON OCT 8,2004, WHILE DRIVING IN THE RAIN, THE SERPENTINE BELT CAME OFF, IT WAS PUT BACK ON ALONG WITH THE TSB SHIELD RECOMMENDED IN 1999 BY CHRYLSER TO PREVENT THE BELT FROM COMING OFF IN THE RAIN. ON NOV 1, 2004 WHILE DRIVING IN THE RAIN, THE BELT CAME OFF. CHRYSLER PUT IT BACK ON AND CHARGED ME $43. CHYSLER HAS KNOWN ABOUT THIS DEFECT SINCE 1999. NO EFFORT HAS BEEN MADE TO COME UP WITH A PERMANENT SOLUTION. ALLEN SAMUELS DEALERSHIP IN WEBSTER, TX SEES 3-4 MINIVANS COME IN WITH THIS PROBLEM EACH TIME IT RAINS.*AK
NHTSA ODI #10098218
Mileage unknown · Oct 20, 2004
Fuel System, Gasoline
UPON PUTTING FUEL IN THE VEHICLE, THE NEXT DAY UPON STARTING THE VEHICLE THE FUEL GAGE FLASHED AND STARTED TO MAKE A DINGING NOISE. THE LIGHT STOPPED ILLUMINATING, THE CONTINUED TO DRIVE AND THE STARTED AGAIN AND THE GAGE BECAME ERRATIC. THE CONSUMER TOOK THE VEHICLE INTO THE REPAIR SHOP AND WAS TOLD THAT THE VEHICLE HAD BAD FU…
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UPON PUTTING FUEL IN THE VEHICLE, THE NEXT DAY UPON STARTING THE VEHICLE THE FUEL GAGE FLASHED AND STARTED TO MAKE A DINGING NOISE. THE LIGHT STOPPED ILLUMINATING, THE CONTINUED TO DRIVE AND THE STARTED AGAIN AND THE GAGE BECAME ERRATIC. THE CONSUMER TOOK THE VEHICLE INTO THE REPAIR SHOP AND WAS TOLD THAT THE VEHICLE HAD BAD FUEL. *JB
NHTSA ODI #10097220
Official recalls
5Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Nov 7, 2002
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Dec 15, 1997
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT WEBBING WAS INCORRECTLY ROUTED AROUND THE METAL REINFORCEMENT BAR ON THESE SEATS.
Consequence & remedy
Consequence: THE CHILD SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED IN THE EVENT OF A COLLISION.
Remedy: DEALERS WILL INSPECT THE ROUTING OF THE SHOULDER BELT WEBBING AND ANY FOUND INCORRECT WILL BE PROPERLY ROUTED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
6EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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