Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 17 of 208 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Power Train. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 57 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports2 fire reports6 injury reports
What owners actually said
208 reports
Mileage unknown · Oct 7, 2025
Steering
I had the power steering or from their repair journal (68525334-AB GEAR RACK 19075120) replaced at 7062 miles from new as it was making knocking noise from the front of the driver-side. now at 29,650 miles the exact same noise and sound is coming from the same side. Unfortunately for me it just got out of basic warranty now i…
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I had the power steering or from their repair journal (68525334-AB GEAR RACK 19075120) replaced at 7062 miles from new as it was making knocking noise from the front of the driver-side. now at 29,650 miles the exact same noise and sound is coming from the same side. Unfortunately for me it just got out of basic warranty now in May. from their journal at: CUSTOMER STATES THERE IS A CLICKING NOISE COMING FROM THE FR ONT DRIVER SIDE WHEEL WHENEVER HE MAKES A TURN OR TURNS THE WHEEL BACK AND FORTH WHEN SITTING STILL (TireWheels Concern) steering rack has a internal popping noise when turning wheel. steering rack is making a internal pop noise then turning wheel back and forth. replace steering rack and set toe.
NHTSA ODI #11691923
Mileage unknown · Sep 24, 2025
Power TrainUnknown Or Other
Dash message "Stop safely vehicle will shut off soon" included a red exclamation mark in the middle with a red triangle and a turtle in the bottom right. A yellow reduced speed type indicator in the top right and a check engine light all at the same time. Also a chime sounded. This occured in town moving around 35 mph. Dealer …
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Dash message "Stop safely vehicle will shut off soon" included a red exclamation mark in the middle with a red triangle and a turtle in the bottom right. A yellow reduced speed type indicator in the top right and a check engine light all at the same time. Also a chime sounded. This occured in town moving around 35 mph. Dealer stated this exact VIN had already received a rebuilt trans around 50k miles from another dealer. Took dealer 2+ months to repair, and had to call many many times to encourage them to push to get it completed. Manufacturer seemed to delay sending parts because they can - no good reason provided. First Power Inverter Module (PIM) was replaced, but that did not resolve the issue. Then dealer rebuilt entire transmission. Dealer lead tech stated that a roller bearing near the bottom of the trans appeared to have start failing, which then causes a short and or some kind of damage with the electrical "phasers". Multiple conversations with lead technician and Chrysler cares indicate clearly that Chrysler is NOT investigating the issue deeply (they did not want any of the failed components, nor did they ask for details from dealer - are they even trying to resolve root cause.... this has been occurring since the earliest models). Chrysler should have a financial incentive to fix to remediate warranty repairs. Why can't chat GPT find literally anything on the web about the root cause, why is it nothing other than reports of the issue can be found??? Nobody has done a root cause analysis. Is Chrysler paying to minimize bad press??? If Chrysler replaced entire trans with rebuilt one at 50k and now it failed again at 80k - when can I expect it to fail a third time?
NHTSA ODI #11689385
Mileage unknown · Sep 20, 2025
Power Train
While driving several warning lights came on and the transmission shutdown. I coasted to the side of the road. The engine kept running but the van would not move. I shut the engine off and after a few minutes (5 to 10) I restarted the van and the warning lights were on on. I drove the van 2 or 3 miles and it happened again. Once…
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While driving several warning lights came on and the transmission shutdown. I coasted to the side of the road. The engine kept running but the van would not move. I shut the engine off and after a few minutes (5 to 10) I restarted the van and the warning lights were on on. I drove the van 2 or 3 miles and it happened again. Once again after a few minutes all the warning lights were off except the check engine light. I returned to my motel and called a local Chrysler Dealer. I then was able to drive to the dealer with no problem. When they diagnosed the problem they said it had several codes. The following is what the service department did. “Digit-verified cel stored codes p0973 in Tim and in pcm, abs bcm u0418 u0402, u422, alll are stored erased codes, no updates, removed air box to access ground and Tim connector, inspected harness from Tcm to transmission, removed and cleaned ground on trans, reassembled and test drove could not duplicate concern. After more test drives still unable to duplicate concern.” After this I was able to drive home 1500 miles without any problems. Not sure if the problem is fixed or not. I just wanted to report this just in case others are having the same problem and to build a case for a recall if needed.
NHTSA ODI #11688673
Mileage unknown · Sep 19, 2025
Chest Clip, Buckle, Harness
Chest buckle can be slid down by toddler and toddler can wiggle arms out of harness and release the buckel.
NHTSA ODI #11688540
Mileage unknown · Sep 19, 2025
Power Train
Transmission intermittently stuck in 4th gear down shifting 64,000 miles. No code for mechanic to diagnose until 72,000 miles and stuck in 4th gear. Transmission control module and transmission required replacement.code P072f. 2017-2023 hybrid models recalled transmission as well and class action lawsuit.
NHTSA ODI #11688538
Mileage unknown · Sep 17, 2025
Power Train
Multiple vehicle shut downs while driving on the highway. A red turtle icon appears on the instrument panel letting me know vehicle will be shutting down, and I will have to pull over. This has happened to me over a dozen times, and I have had the transmission replaced twice now by the dealershp. This is a very unsafe situati…
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Multiple vehicle shut downs while driving on the highway. A red turtle icon appears on the instrument panel letting me know vehicle will be shutting down, and I will have to pull over. This has happened to me over a dozen times, and I have had the transmission replaced twice now by the dealershp. This is a very unsafe situation because if you are on a road with no shoulder you will stop in the middle of the road and be at risk for a collision. This can happen anywhere, and happened multiple times when I was driving my family for a vacation hours from home. One time it happened I was with my disabled daughter and we were stuck by the side of the road miles from home. When that happened, I could not get the vehicle to restart. If it had not been for AAA I don't know what I would have done to get home. This has happened to me a dozen times since 2023. Chrysler has known about this problem for years! How are they still allowed to manufacture these vehicles with this known major defect?
NHTSA ODI #11687817
Mileage unknown · Sep 13, 2025
EngineUnknown Or OtherVehicle Speed Control
Number of days your vehicle is down: indefinitely as of now there is no fix according to the dealership parts are at least 10 weeks out with them not knowing how to do the install once parts arrive Number of Repair Attempts: there is no fix as of now but the vehicle has broken down 4 times parts for the transmission are on bac…
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Number of days your vehicle is down: indefinitely as of now there is no fix according to the dealership parts are at least 10 weeks out with them not knowing how to do the install once parts arrive Number of Repair Attempts: there is no fix as of now but the vehicle has broken down 4 times parts for the transmission are on back order (at least ten weeks) and they do not know how to install the parts once they arrive First Repair Attempt Date and Problem: June 10, 2025 The van showed a message saying pull over as the vehicle will stop while we were on the highway heading to my daughters graduation. Initially. We were able to pull over that time and stop driving before the car turned off. we took the vehicle in and they inspected it for the recall. Most recently, the vehicle did it again on the highway. I was not being able to pull all the way over prior to the vehicle, losing power and stopping in the middle of the highway with my children inside. Voice of the Customer / Complaint: as of now there is no timetable for us to be able to return driving the vehicle which is extremely unsafe. We purposely got a seven passenger van to transport our entire family, and at this point we have no way to do. So. The dealership says they are unable to give us a loaner for that, and we are getting no assistance with this with no timetable. As far as when the vehicle will be fixed. Therefore, I’m requesting a buyback of the vehicle so that we can get something to transport our family as the vehicle is down. I am still having to pay for the car note without having anything to Show for it. I cannot drive it as I don’t know when it will shut off. It is currently sitting at the dealer.
NHTSA ODI #11687132
Mileage unknown · Sep 7, 2025
Seats
The second-row seat back will not stay in a fixed position. How would that do in a car crash with no fixed back position? Just flop backwards all the way from a rear crash? This part was broken. Spring busted open the cheap, plastic housing to the EZ slide latch. Latch Release Cable - Mopar (68324912AC), 2017-2025 Chrysler - 683…
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The second-row seat back will not stay in a fixed position. How would that do in a car crash with no fixed back position? Just flop backwards all the way from a rear crash? This part was broken. Spring busted open the cheap, plastic housing to the EZ slide latch. Latch Release Cable - Mopar (68324912AC), 2017-2025 Chrysler - 68324912ac
NHTSA ODI #11685574
Mileage unknown · Aug 25, 2025
Air Bags
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the contact made several attempts to have the recall repair completed but was informed by the dealer that parts were not yet available. The manufacturer was contacted and informed the contact that…
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The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the contact made several attempts to have the recall repair completed but was informed by the dealer that parts were not yet available. The manufacturer was contacted and informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
NHTSA ODI #11682961
Mileage unknown · Aug 20, 2025
Engine
When driving on local road or freeways, car stops in middle of running state with check engine light ON and with a message displayed on cluster as ‘ Stop Safely, vehicle will shut off soon’
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Consequence & remedy
Consequence: Air bags with insufficient pressure retention increase the risk of ejection and injury during a crash.
Remedy: Dealers will replace the side curtain air bags, as necessary, free of charge. Owner notification letters were mailed May 14, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 06D, 10D, and 11D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 2, 2026. This recall expands and replaces previous NHTSA recall numbers 25V302 and 25V573. Vehicles previously repaired under a prior recall will need to have the new remedy completed.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.
Chrysler (FCA US, LLC) is recalling certain 2022-2025 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Consequence & remedy
Consequence: An air bag with insufficient pressure retention increases the risk of ejection and injury during a crash.
Remedy: Dealers will replace the side curtain air bags, as necessary free of charge. Owner notification letters were mailed beginning October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 06C, 54C, 55C. This recall is replaced by NHTSA recall number 26V189. Vehicles already repaired under this recall will need to have the new remedy completed.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US, LLC) is recalling certain 2022 Voyager and Pacifica vehicles. The windshield wiper arm nuts may be improperly tightened, which can cause the wipers to not function properly.
Consequence & remedy
Consequence: Improperly functioning wipers can reduce the driver's visibility in certain weather conditions, increasing the risk of a crash.
Remedy: Dealers will tighten the wiper arm nuts, free of charge. Owner notification letters were mailed August 30, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US's number for this recall is Z80.
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Consequence & remedy
Consequence: An unsecured seat increases the risk of injury in a crash.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
2022 Chrysler Pacifica Problems, Complaints & Recalls | Skip That Year
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