2020 Chrysler Pacifica

On multiple occasions while driving, we would get a fault/error message on the dash stating the Start/Stop system was malfunctioning and would be deactivated. We had the battery replaced at the dealer and had no issues for approximately 6 months. Not only does the car give a fault/error message when the fault occurs, but the car shuts off, while in motion (including at high speeds), causing us to have to coast through dangerous traffic to get to a safe place to put the car in park and then restart it. Once restarted, the car will run fine for an undetermined length of time before it shuts off again while driving for the same issue. Chrysler's only recommendation is to change the battery, which has been replaced and the current battery tested for proper operation.

On [XXX] in Alabama at [XXX] on Saturday [XXX], going highway speed with cruise control on, the engine shut off unexpectedly. The driver put on the flashers, pulled over, and turned off the vehicle for 30 seconds. Then the vehicle was turned back on and was functioning normally. Approximately 10 minutes later the engine light is on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE VEHICLE WILL HARD SHIFT RANDOMLY. THE ENGINE LIGHT COMES ON SOMETIMES AND THE ENGINE LOSSES SPEED AND POWER WHILE DRIVEING DOWN THE HIGHWAY. I CAN SOMETIMES CUT THE VEHICLE OFF AND MAKE IT HOME SAFELY OTHER TIMES IT WILL NOT LET ME DRIVE THE VEHICLE AT ALL. WE HAVE TAKEN TO DEALER AND THEY SAY THEY CANT DIAGNOSE IF LIGHT ISNT ON. MOST OF THE TIME WHEN THE LIGHT IS ON I CANT MAKE IT TO THE DEALER BECAUSE THE VEHICLE WILL NOT DRIVE. IT HAS BEEN CONFIRMED BY THE SCANNER FROMA INDEPENDENT SERVICE CENTER.

The entertainment system when super cold outside the screen goes black and does not work. The issue has made it difficult then to change heating and cooling settings and utilize the rear view camera and other safety features of the car. The dealership was able to update it to fix it once then the other two times it came back on before the appointment for the dealership. The auto/stop start malfunctioned while waiting at light.putting my whole car in park and locked up until I turned it off and back on. This occurred twice and put me at risk with being on busy roads in the day. Dealership was able to fix with a new battery. In the past and currently the car has shifted with a Jerk or lunge type movement making the driver worried and concerned about hitting cars around them due to this. The dealership replaced a transmission gasket but still does this and have not been able to find the issue on 3 other occasions. The car also is now not shifting properly creating a low humming grind type sound when driving on the highway and the brake pedal feeling weird. This has delayed speeding up and slowing down creating major safety concerns when driving on the highway. The dealership has not been able to replicate yet due to only driving on town roads and not the highway at this time.

The Backup Camera is intermittent. One time it works and I can see what’s behind Me. The next time I go to backup, I get a blue screen. The next time I get fuzzy squiggly line. Once in a while I’ll see behind Me but it doesn’t move with Me, like the screen is stuck. There are several complaints of this on Reddit as well. I went to the dealership and they did a software update which did not change this issue. The dealership wants to charge a massive charge to ‘look at it and see if they can fix it’. They’re not even sure if they’ll be able to fix it.

The auto engine start-stop stopped working approx 2 years ago. Last week (early March 2025) my wife called and was panicking that “the engine stopped and the steering locked” while driving and a warning light and message appeared in the dash display - something like “service power steering”. I said it sounds like an electrical issue and she needs to add power steering fluid so I purchased a jug and went to meet her. While driving toward her location she called and said she looked online and found that her Pacifica has electric power steering, not hydraulic type. When I arrived the vehicle was working as normal and the message and warning light had disappeared. The same problem has repeated nearly ever day since then except the vehicle engine has not stopped. She claimed that she could not physically turn the wheel during these episodes and I tried to tell he that it is only because her forward speed is low and when going faster I said that it would steer easier - so I though from having no power steering in a few pickups back in the 1970s. Then I was driving this vehicle with her on 3/7/2025 in the mountains and the power steering failed and we nearly crashed at 35 mph as I could barely navigate the oncoming sharp corner. The power steering remained in a failed state for another few miles then came back on for a few miles, then failed again. The force required to steer the vehicle when the power steering fails is extremely high and I hate to think how many deaths and injuries this issue may have already caused. I came to your website and was stunned to see an existing recall for this exact issue, but stunned it doesn’t include our vehicle and therefore we have not been contacted - THIS ISSUE IS BEYOND EXTREMELY DANGEROUS AND WILL LEAD TO DEATH AND INJURY FOR DRIVERS WHO LACK AVERAGE STRENGTH!!! Please immediately expand the reach of the existing recall to contact all cars that have these electric power steering systems - you currently do not have all of us!!!

2020 Pacifica keeps stalling. From a stop light or stop sign the vehicle will lurch forward without warning. Recently, from a strip mall I stopped before pulling out into traffic and the vehicle lunged forward peeling rubber and shot onto the main road and I had to slam on the brakes to get the vehicle under control. At the next stop light, it stalled and I couldn't get it started. I'm handicapped and I had to exit the vehicle with my canes and advised the driver behind me of the problem. I've made 5 trips to the dealer with this problem. The dealer replaced a crankshaft postion on one trip and the fuel pump on another visit. If you leave the vehicle set for about an hour everything goes back to normal until the next time it stall, which is the next time I use the vehicle. More recently I picked up my vehicle from the dealer on February 14th, put 24 miles on it. I didn't use the vehicle on [XXX]. I then drove six miles on [XXX] for a total of 30 miles and it stalled again. The dealer South Hills Chrysler Jeep keeps telling me they can't duplicate what I'm telling them are the problems with the vehicle. I don't know if it is a transmission or what. I called Chrysler customer service and spoke with a man named Sahil. I explained the issues with the vehicle and he contacted the dealer and parroted what the dealer said to me, they can't duplicate what I am saying is wrong with the vehicle. This was on February 28th. My van has been setting at the dealer since February 18th and I haven't boo from the dealer since. Sahil is to call me tomorrow the 5th of March , but I don't expect any information from him that will resolve the issue. I am [XXX] and [XXX], I need this van for hauling [XXX} for doctor's appointments and other issues that surface. This problem of stalling started back on the middle of November, 2024, again the middle of December, 2024 and again the middle of January, 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the stop service message displayed. The vehicle was towed to the dealer, where it was diagnosed and determined that the battery had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The contact was informed that the failure could not be duplicated. The manufacturer was not made aware of the failure. The approximate failure mileage was 108,800.