2020 Chrysler Pacifica

I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software update to the Battery Pack Control Module (BPCM) under Recall 52D, but their diagnostic scan logged an active high-voltage fault code (DTC P0E15-00 for the battery pack coolant heater) and a stored bypass valve code (DTC P0E7C-00). Despite these active thermal management codes showing up in their system, the technician marked the vehicle as passed and returned it to me. After driving the van home the vehicle completely refused to charge on my very first attempt at home. The dashboard displayed a "Service Battery" warning message, and the charging system has been completely locked out ever since. This is a serious safety concern because the high-voltage battery recall was issued specifically to prevent battery fires and thermal runaway caused by internal cell defects. Returning a hybrid vehicle with an active thermal management failure during a fire-related recall leaves the battery vulnerable to overheating and disables the charging safety systems. The van was returned to [XXX], where it has sat for over a month. Sames initially stated that Stellantis was refusing to cover the battery replacement even though federal law requires safety recall remedies to be completed free of charge regardless of mileage. The charging failure and trouble codes have been confirmed by the dealership under Repair Order #XXX. I have also opened an active corporate case directly with the manufacturer under Stellantis Case #XXX, and Sames has provided a temporary rental vehicle through Enterprise while this is investigated. The van and all of its original high-voltage components are currently in the service bay at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle was initially checked in, the following trouble codes were present: 5 BPCM FAULT CODES P1A21-00, P1D43-00, P1C01-00, P1A2A-00, and P1A29-00. We have completed Recall Y40.” The repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a “Service Charging System” error message. The dealership arranged to have the vehicle towed back for evaluation. They kept the vehicle for approximately a week and a half but ultimately stated that they were unable to identify any problem. We were charged $200 for the diagnostic evaluation, and our insurance covered the cost of the tow. Approximately 10 days after receiving the vehicle back from the dealership, it again failed to start and displayed the same “Service Charging System” error. Given that we had no significant issues with the vehicle for approximately six years and that this problem began only nine days after the recall work was performed—and has now occurred twice—we are very concerned that the issue may be related to the recall service or that the underlying problem was not identified during the dealership’s initial evaluation.

Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from front screen leaving the feature unusable with small children in the rear for long periods of time, rear cross traffic warning detection malfunctioning and not making audible alarms or warning with vehicles and pedestrians behind vehicle, loud noises when braking that according to Chrysler TA is potentially the ABS system wanting to engage but didn't, electrical shorts causing intermittent surging of interior lights - slower functioning of sliding doors - shorted out multiple window washer pump systems leading to replacement - lane departure system malfunctioning causing vehicle to drastically steer vehicle towards a curbed center island in which I as the driver had to manipulate the wheel to avoid crashing - passenger slider door at time malfunctions causing the door to repeatedly open and close on it's own and also open on its own while vehicle was underway in reverse - blind spot monitoring system malfunctioning at times to not warn of vehicles in blind spot - vehicle stalled twice with check engine light on but no recorded data in computer of the events ever occurring. All of these issues have been inspected under both factory warranty and extended Mopar warranty with service department stating they could not replicate the error and no further investigation or diagnosing was completed. After "repair attempts" were made the malfunctions reoccurred with another service appointment being needed and more electrical errors happening over time. Per service department there were no DTC or check engine lights for our malfunctions, however years later they finally admitted there had been DTC logs but were ignored and not diagnosed. We feel the safety of our family and public are at great safety risk from the failures.

I purchased my 2020 Chrysler Pacifica in January 2020. By April 2021, I began experiencing ongoing issues that have never been fully resolved. In the six years I have owned this vehicle, I have gone through six batteries. The vehicle has stalled in the middle of the road and, at other times, has failed to start altogether. The vehicle also does some jolting randomly which can be very harsh to the passengers inside. I specifically purchased this vehicle because of its safety features, as I have young children. Unfortunately, these repeated failures have left me feeling unsafe and concerned about the reliability of the vehicle. Each time I have brought the Pacifica to the dealership, the battery has been replaced or recharged and I have been told the issue was fixed. However, within six months to a year, the same problem returns and the vehicle is back in the shop. The issue has occurred again, and I am at a loss as to what to do next. It is clear that there is an underlying problem that has not been properly diagnosed or repaired. After six years of recurring breakdowns and unsuccessful repair attempts, I have been unable to fully enjoy or rely on this vehicle. I am requesting that this matter be taken seriously and that a thorough investigation be conducted to permanently resolve this ongoing issue. Given the repeated repair history and the safety concerns involved, I believe this situation warrants immediate attention.

When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought was related to engine switching from electric to gas power. Dealer checked and performed two software updates. On way home from dealer, same problem occurred on highway. Super dangerous to loose all acceleration or same speed on highway! I got a video of second event as I was a passenger and my husband was driving. But as can see in video the car has a charge so the incident is not related to the switch from electric to gas power. Now we are very concerned whether Chrysler has the means to fix this at all and or whether the dealership will be actually able to identify the issue given the car was literally being driven home from the dealer. Attaching photos but have a full video. First time happened on April 4, 2026. Second on April 16, 2026

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving approximately 45 MPH, the vehicle started losing motive power. The vehicle stalled with the check engine light and several other unknown warning lights illuminated. The vehicle was restarted; however, the check engine warning light remained illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that there was an electrical failure in the transmission. The vehicle was not repaired. The contact stated that prior to the failure, the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); and associated the failure with the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

This submission supplements my prior NHTSA ODI complaint regarding the same vehicle and loss-of-motive-power condition. On Nov 8, 2025, the vehicle experienced a loss of propulsion at highway speed, creating an immediate safety risk. The vehicle could not maintain speed and required evasive action with no propulsion to avoid traffic hazards. Following the incident, the vehicle was inspected and stored diagnostic trouble codes P0A3F-00 and P0A43-00 were retrieved, relating to drive motor position sensor / resolver signal loss or degradation. These fault codes are associated with loss of propulsion and indicate a propulsion control signal-path fault, rather than a condition resolved by software calibration alone. The vehicle remains available for inspection and is out of service at a dealership due to unresolved safety concerns. Since my prior ODI complaint, I provided formal written notice to the manufacturer describing the incident, the retrieved fault codes, and the safety implications, and requested a written response. Receipt was confirmed by USPS certified mail on January 6, 2026. No written response was provided, and repeated attempts to contact the manufacturer through customer service channels were not returned. The manufacturer authorized only a recall firmware update and declined to authorize or perform the intermittent wiring and resolver diagnostics identified in its diagnostic procedures for these fault codes. The firmware update does not inspect, repair, or replace the resolver, wiring, or related hardware indicated by the stored codes, and does not determine whether the underlying propulsion fault has been corrected. As a result, the vehicle has been out of service for more than two months, and the risk of another loss-of-propulsion event remains unresolved. This update documents the manufacturer’s non-response after notice and reliance on a software-only remedy that does not address the indicated propulsion system fault.