NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
310 reports26,000 miles · Jun 27, 2020
Power Train
TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HO…
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TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR
NHTSA ODI #11331178
900 miles · Apr 23, 2020
Electrical SystemService Brakes
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SO…
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TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
NHTSA ODI #11322041
1,800 miles · Mar 6, 2020
Unknown Or Other
AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROB…
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AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROBLEMS WITH THE UPDATE AND IN MANY CASES THE RADIO SYSTEM AND SPEAKERS WERE BLOWN OUT DURING THEIR ATTEMPT TO UPDATE THE SOFTWARE. AS A RESULT, THE DEALER SAID IT MAY BE BETTER TO AVOID TRYING THE UPDATE AGAIN, UNLESS THE PROBLEM OF THE RECALL OCCURS. THIS DEALER POSITION IS DUE TO THEIR CLAIM THAT THE RADIO AND SPEAKER SYSTEM COULD BLOW OUT AND IT WOULD TAKE SEVERAL MONTHS FOR RADIO/SPEAKERS TO BE REPAIRED. ALSO, THE DEALER EXPLAINED IN THE EVENT THAT THE RADIO/SPEAKERS WOULD BLOW OUT, THE 8.4" SCREEN WOULD NOT SHOW ANY INFORMATION, SUCH AS RELATING TO THE GPS AND/OR THE REAR VIEW WHEN BACKING UP. SO, THE UPDATE TO REMEDY THE RECALL HAD FAILED. NOTE: THE REPAIR DEALER IS REEDMAN TOLL, WHICH IS DIFFERENT FROM THE DEALER WHERE I PURCHASED THE VAN IN MARYLAND.
NHTSA ODI #11316654
890 miles · Jan 11, 2020
Fuel/propulsion System
VAN IS NEW, (8/30/2019) UNDER 1000 MILES. PROBLEM HAS HAPPENED APPROXIMATELY 12 TIMES. WHEN STEPPING ON THE ACCELERATOR FROM A STOP, THERE IS NO RESPONSE. SUDDENLY THERE IS A SUDDEN, HARSH ACCELERATION. THIS IS A HAZARD IN TRAFFIC WITH OTHER VEHICLES AROUND. BACKING IN MY DRIVEWAY I ALMOST HIT THE HOUSE.
NHTSA ODI #11298558
1,674 miles · Jan 4, 2020
Vehicle Speed ControlCrash
VEHICLE ACCELERATOR JAMMED WHILE SLOWLY BACKING VEHICLE (REAR END FIRST) INTO HOME GARAGE AT AROUND 12:15 P.M. ON DECEMBER 17, 2019. VEHICLE AND PASSENGERS WERE THROWN BACK INTO THE GARAGE WALL AT A HIGH SPEED CAUSING VEHICLE AND PROPERTY DAMAGE. ON FORM BELOW, I ESTIMATED 1 MPH, BUT IT MAY HAVE BEEN LESS AS I WAS SLOWLY BACKI…
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VEHICLE ACCELERATOR JAMMED WHILE SLOWLY BACKING VEHICLE (REAR END FIRST) INTO HOME GARAGE AT AROUND 12:15 P.M. ON DECEMBER 17, 2019. VEHICLE AND PASSENGERS WERE THROWN BACK INTO THE GARAGE WALL AT A HIGH SPEED CAUSING VEHICLE AND PROPERTY DAMAGE. ON FORM BELOW, I ESTIMATED 1 MPH, BUT IT MAY HAVE BEEN LESS AS I WAS SLOWLY BACKING VEHICLE INTO HOME GARAGE.
NHTSA ODI #11297106
13,800 miles · Dec 23, 2019
Wheels
THE ALL SEASON TIRES PROVIDED WITH THE NEW VEHICLE ARE USELESS ON SNOWY ICY MINNESOTA ROADS. VERY LONG STOPPING DISTANCE. TWO EXPERIENCED VAN DRIVERS NOTICED THE DIFFERENCE RIGHT AWAY. THE EXTRA SMALL TREAD TOWARD THE MIDDLE OF THE WIDE TIRES DOES LITTLE TO IMPROVE TRACTION FOR ACCELERATING FROM A PARKED POSITION. ALSO, SKIDDING…
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THE ALL SEASON TIRES PROVIDED WITH THE NEW VEHICLE ARE USELESS ON SNOWY ICY MINNESOTA ROADS. VERY LONG STOPPING DISTANCE. TWO EXPERIENCED VAN DRIVERS NOTICED THE DIFFERENCE RIGHT AWAY. THE EXTRA SMALL TREAD TOWARD THE MIDDLE OF THE WIDE TIRES DOES LITTLE TO IMPROVE TRACTION FOR ACCELERATING FROM A PARKED POSITION. ALSO, SKIDDING IS MUCH MORE LIKELY WITH THESE TIRES. THE TIRES SHOULD HAVE MUCH DEEPER TREADS SINCE THEIR WIDTH GIVES LESS TRACTION.
NHTSA ODI #11290815
7,920 miles · Dec 12, 2019
Electrical System
2019 CHRYSLER PACIFICA HYBRID MINIVAN FAILED TO START IN COLD WEATHER (BELOW 24F) 5 TIMES TO DATE. DEALERSHIP REPLACED THE 12V BATTERY SAYING THE ISSUE HAS BEEN FIXED. BUT AGAIN IN A COLD DAY WHEN WEATHER WAS 19F, THE MINIVAN DID NOT START AND SHOWED MANY ERRORS ON SCREEN. THE MINIVAN IS AT THE DEALERSHIP FOR THE SECOND TIME.…
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2019 CHRYSLER PACIFICA HYBRID MINIVAN FAILED TO START IN COLD WEATHER (BELOW 24F) 5 TIMES TO DATE. DEALERSHIP REPLACED THE 12V BATTERY SAYING THE ISSUE HAS BEEN FIXED. BUT AGAIN IN A COLD DAY WHEN WEATHER WAS 19F, THE MINIVAN DID NOT START AND SHOWED MANY ERRORS ON SCREEN. THE MINIVAN IS AT THE DEALERSHIP FOR THE SECOND TIME. LOOKS LIKE THIS IS A COMMON PROBLEM ACROSS MULTIPLE CUSTOMERS, PACIFICA FORUMS HAS FOLKS COMPLAINING ABOUT THE SAME ISSUE.
NHTSA ODI #11288778
10,000 miles · Nov 22, 2019
Seat BeltsSeats
THE THIRD ROW BENCH SEEMS EASILY CAPABLE OF POPPING OFF ITS ATTACHMENT TO THE FLOOR WITH A BIT OF PRESSURE. WHEN WE INSTALLED OUR BABY CAR SEAT IN THE THIRD ROW FOR THE FIRST TIME, WE LOCKED IT IN PLACE WITH THE SEAT BELT AND THEN TIGHTENED THE SEAT INTO PLACE BY USING THE ELECTRIC RECLINE TO SQUEEZE SOME EXTRA ROOM AND MAKE …
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THE THIRD ROW BENCH SEEMS EASILY CAPABLE OF POPPING OFF ITS ATTACHMENT TO THE FLOOR WITH A BIT OF PRESSURE. WHEN WE INSTALLED OUR BABY CAR SEAT IN THE THIRD ROW FOR THE FIRST TIME, WE LOCKED IT IN PLACE WITH THE SEAT BELT AND THEN TIGHTENED THE SEAT INTO PLACE BY USING THE ELECTRIC RECLINE TO SQUEEZE SOME EXTRA ROOM AND MAKE SURE THERE WAS NO GIVE. AT SOME POINT WE TIGHTENED THE RECLINE TOO MUCH AND THE BASE OF THE WHOLE THIRD ROW POPPED OFF OF THE FLOOR. EVERYTHING SEEMED FINE ONCE WE STARTED OVER AND RESET THE SEAT IN PLACE. I ALSO DISCONNECTED THE POWER RECLINE BUTTON IN THAT ROW SO THAT OUR SON WOULDN'T BE ABLE TO RE-CREATE THAT ISSUE. HOWEVER, A FEW WEEKS AGO MY WIFE WAS PUTTING SOME LARGE ITEMS IN THE CAR AND SHE WAS TRYING TO PUT DOWN THE THIRD ROW PASSENGER SEAT USING THE RECLINE BUTTONS IN THE TRUNK. SHE ACCIDENTALLY PUSHED THE RECLINE BUTTON FOR THE HALF OF THE ROW THE BABY CAR SEAT IS IN INSTEAD OF THE SIDE OF THE ROW WITH AN EMPTY SEAT. AGAIN, THE WHOLE THIRD ROW POPPED APART FROM THE FLOOR AT ITS BASE. TO FIX IT I UNINSTALLED THE CAR SEAT AND THEN REINSTALLED THE THIRD ROW BENCH AND THEN THE CAR SEAT AGAIN. THIS SECOND INCIDENT GOT ME WONDERING HOW MUCH PRESSURE IT TAKES FOR THE THIRD ROW TO DETACH FROM THE FLOOR? I'M CONCERNED THAT IN AN ACCIDENT THE WHOLE BACK OF THE CAR WOULD BECOME VERY DANGEROUS AND SEAT BELTS AND CAR SEATS WOULD DO LITTLE TO PROTECT ANYONE FROM A FLOATING BENCH. BY PUTTING THE CAR SEAT IN PLACE AND TIGHTENING THE RECLINE WE MUST BE PUTTING A LOT OF PRESSURE ON THE FLOOR ATTACHMENTS AND ANY ADDED PRESSURE POTENTIALLY PULLS IT RIGHT OFF. THAT SEEMS LIKE A HUGE DESIGN FLAW. IN THE MANUAL ALL IT SAYS IS: IN A COLLISION, YOU OR OTHERS IN YOUR VEHICLE COULD BE INJURED IF SEATS ARE NOT PROPERLY LATCHED TO THEIR FLOOR ATTACHMENTS. ALWAYS BE SURE THE SEATS ARE FULLY LATCHED.*DT *JB *DT*JB*DT*JB
NHTSA ODI #11281745
3,000 miles · Nov 1, 2019
Electrical SystemUnknown Or Other
U CONNECT / RADIO / BACKUP CAMERA / TEMPERATURE CONTROL SYSTEM FREEZES CAUSES LACK OF CONTROL OF TEMPERATURE CONTROLS, NO BACKUP CAMERA NO CONTROLS IN THE RADIO/ATTACHED SYSTEMS. OPERATOR MUST TURN OFF VEHICLE AND OR COMPLETE A SOFT RESTART.
NHTSA ODI #11277457
Mileage unknown · Oct 28, 2019
EnginePower Train
MY VEHICLE STALLS AND ROLLED BACK THREE TIMES SINCE PURCHASING IT NEAR THE END OF AUGUST. I KNOW THE ENGINE IS IN IDLE MODE DURING A STOP OR STOPLIGHT TO SAVE ON EMISSIONS, BUT THE TRANSITION FROM IDLE TO RESTART WHEN PRESSING ON THE GAS PEDAL IS NOT SEAMLESS. IN FACT, IT IS LOUD AND HAS ROLLED BACK A FOOT WHEN ON CHANGING FROM …
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MY VEHICLE STALLS AND ROLLED BACK THREE TIMES SINCE PURCHASING IT NEAR THE END OF AUGUST. I KNOW THE ENGINE IS IN IDLE MODE DURING A STOP OR STOPLIGHT TO SAVE ON EMISSIONS, BUT THE TRANSITION FROM IDLE TO RESTART WHEN PRESSING ON THE GAS PEDAL IS NOT SEAMLESS. IN FACT, IT IS LOUD AND HAS ROLLED BACK A FOOT WHEN ON CHANGING FROM BRAKES TO GAS PEDAL.
NHTSA ODI #11271647
Official recalls
7May 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Jan 17, 2023
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Additional source detail variants (2)
Electrical System:wiring:connectors/plugs/receptacles
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Sep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Dec 12, 2019
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Equipment:electrical:radio/tape Deck/cd Etc.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
May 9, 2019
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Consequence & remedy
Consequence: A loss of power steering assist or a stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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